96% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Jul 12,2022
Jul 12,2022
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Avoid at all costs, Minors and Brady are the most dishonest and untrustworthy company I have ever come across.
Selling our house through them and the list of issues is endless, here are some highlights;
1. Lost our house keys and didn’t tell us for almost two weeks. Acted like this was no big deal, and just offered to get a new key cut. They did replace the locks but only when we insisted on this. A huge security issue and when questioned about the procedure for keeping keys safe it was made clear they do not have one.
2. House was continually left unlocked after viewings, often for the whole day until we returned from work in the evening. Again they acted like this wasn’t an issue as “there was no break in reported”.
3. Made additional copies of our keys without our knowledge or consent. When we questioned why the copies had been made they could not / would not give us a reason why. If it was for a honest reason I’m sure they would have just told us. We had to get our locks changed AGAIN this time at our own expense.
4. On two separate occasions they reduced the asking price of our house without our permission. The first we knew of it was when we saw the change on Rightmove! They changed it back as soon as we requested but it should never have happened in the first place.
5. They arranged a meeting between our buyer and their mortgage advisor to take place at our house, without our knowledge. Just turned up on the doorstep and seemed very offended when we would not let them use our house as a meeting space.
6. Items in our house were damaged and moved. Whilst this could have been cause by a client viewing it, it is the agent’s responsibility to ensure this does not happen.
7. Communication throughout has been absolutely dire and we are either told bare face lies or they just flat out refuse to answer our questions. Jamie Minors, the owner, would not even discuss the issues with me, clearly they can’t even come up with an excuse for their unprofessionalism.
8. Funny how they continually pressured us to reduce, and then when we took the house off the market we suddenly got an offer from someone who had never even viewed the house but happened to be friends with staff at Minors & Brady, what a strange coincidence.
9. One of their agents visited our property without our knowledge when we weren’t there and was looking in the windows and entered the garden. We then received a very strange phone call from them where they admitted to being there. This was 6 months after we had stopped viewings with them and they no longer had a key or any reason to be there. When questioned why they were there, they refused to answer.
We are currently taking legal advice and speaking with the property ombudsman regarding an even more serious issue than the above but have been advised not to publicly discuss this matter whilst taking legal action.
Jamie, I would love to discuss these issues with you, as I have been trying to for several months now. If you can man up enough to have a mature, professional conversation then you have my contact details, hope to hear from you soon!
Selling our house through them and the list of issues is endless, here are some highlights;
1. Lost our house keys and didn’t tell us for almost two weeks. Acted like this was no big deal, and just offered to get a new key cut. They did replace the locks but only when we insisted on this. A huge security issue and when questioned about the procedure for keeping keys safe it was made clear they do not have one.
2. House was continually left unlocked after viewings, often for the whole day until we returned from work in the evening. Again they acted like this wasn’t an issue as “there was no break in reported”.
3. Made additional copies of our keys without our knowledge or consent. When we questioned why the copies had been made they could not / would not give us a reason why. If it was for a honest reason I’m sure they would have just told us. We had to get our locks changed AGAIN this time at our own expense.
4. On two separate occasions they reduced the asking price of our house without our permission. The first we knew of it was when we saw the change on Rightmove! They changed it back as soon as we requested but it should never have happened in the first place.
5. They arranged a meeting between our buyer and their mortgage advisor to take place at our house, without our knowledge. Just turned up on the doorstep and seemed very offended when we would not let them use our house as a meeting space.
6. Items in our house were damaged and moved. Whilst this could have been cause by a client viewing it, it is the agent’s responsibility to ensure this does not happen.
7. Communication throughout has been absolutely dire and we are either told bare face lies or they just flat out refuse to answer our questions. Jamie Minors, the owner, would not even discuss the issues with me, clearly they can’t even come up with an excuse for their unprofessionalism.
8. Funny how they continually pressured us to reduce, and then when we took the house off the market we suddenly got an offer from someone who had never even viewed the house but happened to be friends with staff at Minors & Brady, what a strange coincidence.
9. One of their agents visited our property without our knowledge when we weren’t there and was looking in the windows and entered the garden. We then received a very strange phone call from them where they admitted to being there. This was 6 months after we had stopped viewings with them and they no longer had a key or any reason to be there. When questioned why they were there, they refused to answer.
We are currently taking legal advice and speaking with the property ombudsman regarding an even more serious issue than the above but have been advised not to publicly discuss this matter whilst taking legal action.
Jamie, I would love to discuss these issues with you, as I have been trying to for several months now. If you can man up enough to have a mature, professional conversation then you have my contact details, hope to hear from you soon!
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Opening Hours
Address
Minors & Brady
Church Road
Hoveton
Norfolk
NR12 8UG
01603 783088
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 98% | £33,000 | £310,000,000 |
| Lettings | 100% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 55 | 2 | 55 | 2 | 7 | 0 |
Areas covered
- NR12
- Wroxham
- NR28
- North Walsham
- NR12
- Stalham
- NR7
- NR6
- NR6
- NR10
- NR3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 04,2023
Dec 04,2023
0
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Claire Wilson was excellent at her job the communication was first class. We were starting to think we would never use your company if we ever moved again when dealing with the sales team the lack of communication with them was terrible we would not ...
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Aug 31,2023
Aug 31,2023
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We had Claire as our sales progressor and she was excellent at pulling everyone together in order to complete on our new property. All the frequent updates from Claire via phone call or email were appreciated and if we had any questions on the chain ...
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Aug 30,2023
Aug 30,2023
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Gina page at minors and Brady has been amazing with the whole process of the sale of our home. Gina always responded to my emails or phone calls, Given me weekly updates on the whole process. Thanks to Gina she made things go through smooth ...
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Aug 28,2023
Aug 28,2023
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Claire was extremely helpful and responsive during our buying process. Thank you for all your help and providing a top tier service....
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Aug 28,2023
Aug 28,2023
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Claire was extremely helpful and responsive throughout our buying process. We get the keys this week and we are very excited. Her service was excellent. Thank you....
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Aug 15,2023
Aug 15,2023
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Thank you Claire Wilson for your advice and pushing things through for me knowing there was a tight deadline! You helped make my purchase easy and were always a pleasure to talk to through your regular weekly phone calls. I came to know when you ...
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Aug 15,2023
Aug 15,2023
0
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Gina Page at Minors and Brady has been fantastic throughout the entire process of purchasing my first house. She was always quick to respond either through email or a phone call and I must say she’s been very patient, friendly and professional. I am ...
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Aug 15,2023
Aug 15,2023
0
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Thank you Claire Wilson ... You helped us navigate a very stressful purchase that took longer than expected but we go there in the end and we are looking forward to moving into our dream home...
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Aug 14,2023
Aug 14,2023
0
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Excellent service, a big thanks to Claire Wilson who did all of our sales progression. You made our job much easier so thank you for all your efforts, greatly appreciated....
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Aug 14,2023
Aug 14,2023
0
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Claire Wilson has been just Amazing contacting me with updates on my sale and purchase , Claire has helped me so much and has gone out of her way to be a fabulous point of contact , I feel the job Claire does
Gives Minors and Brady ...
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Aug 14,2023
Aug 14,2023
0
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5 Stars for Claire Wilson who worked so hard to see our sale through from start to end. It was a rocky road, and felt like it wasn't going to happen at times. But we got there with dedication from Claire. Thanks so much....
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Aug 14,2023
Aug 14,2023
0
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Claire Wilson was absolutely great to work with. She kept in touch every week with an update, and the progression of my sale. If only everyone in the buying and selling of a house was as efficient as Claire.
Thanks so much Claire...
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Aug 10,2023
Aug 10,2023
0
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Claire Wilson has assisted me through the sale of my home. Having had a previous sale fall through, I wan nervous that a similar chain of events would occur.
Claire has kept me fully up to date with progress and assisted with pushing both mine ...
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Aug 09,2023
Aug 09,2023
0
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Brilliant service! Claire made it an easy and quick process....
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Aug 07,2023
Aug 07,2023
0
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Claire Wilson has been amazing in the sale of my property. She has updated me every week to advise what is happening and if anything is required. Highly recommended and I would certainly use Minors and Brady in the future....
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Aug 02,2023
Aug 02,2023
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Claire Wilson was our main point of contact during our recent house purchase. Claire was helpful, and it was so useful having a weekly update/check in. Thank you....
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Jul 27,2023
Jul 27,2023
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Gina was our main contact at Minors & Brady throughout the whole purchasing process. She was always friendly and helpful and her prompt communication with all parties was certainly a key factor in getting the sale completed within the required timescale. Thank you Gina!...
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Jul 26,2023
Jul 26,2023
0
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I would recommend minors and brady. Professional and efficient service, especially from Gina....
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Jul 26,2023
Jul 26,2023
0
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Just wanted to say a big thank you to Gina! The process has taken a lot longer than expected however Gina has kept me informed throughout and has clearly had to work hard throughout to keep everything in line. Would highly recommend Minors and Brady ...
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Jul 25,2023
Jul 25,2023
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Claire has been amazing, she has helped with everything I have asked and her communication has been brilliant. Thank you very much for everything....
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Jul 25,2023
Jul 25,2023
0
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Claire, helped us with our first house purchase, brilliant after sales team thank you Minors and Brady...
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Jul 20,2023
Jul 20,2023
0
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We were passed to Gina for the aftersales process and the service has been incredible. We had a few bumps in the road but Gina was always able to chase and push to get things done. Without her persistence, I don’t think we would ...
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Jul 20,2023
Jul 20,2023
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Thanks Gina for making it finally happen. It was a tricky chain but we did. Woo!...
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Jul 19,2023
Jul 19,2023
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Well Wot a Superstar Claire at Minors & Brady is ! Once our file was passed to Claire to handle, we were filled with confidence.
She provided weekly Updates as promised, showed great professionalism and was there all the way reassuring us throughout the entire process.
Thank ...
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Jul 19,2023
Jul 19,2023
0
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Well Wot a Superstar Claire at Minors & Brady is ! Once our file was passed to Claire to handle, we were filled with confidence.
She provided weekly Updates as promised, showed great professionalism and was there all the way reassuring us throughout the entire process.
Thank ...
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Jul 18,2023
Jul 18,2023
0
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Claire was brilliant in providing weekly updates and made the process much easier as a first time buyer. Would highly recommend....
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Jul 17,2023
Jul 17,2023
0
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Claire at minors and Brady was great and supported us with the purchase of our property...
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Jul 13,2023
Jul 13,2023
0
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Review of Gina Page at Minors and Brady in Norwich:
I recently had the pleasure of working with Gina Page at Minors and Brady in Norwich, and I must say she was absolutely wonderful. From the moment we started the purchase process, Gina proved to ...
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Jul 13,2023
Jul 13,2023
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Claire Wilson has been an absolute star with her fantastic after sales professionalism in dealing with what turned out to be a very long drawn out battle with management companies & solicitors, she either spoke or emailed myself every week & worked incredibly hard to keep everything ...
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Jul 13,2023
Jul 13,2023
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Excellent service. Very helpful staff who made the sale very easy and stress free. Had weekly contact with Claire Wilson who was very helpful and explained anything I needed to know....
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Last updated at 9:50 AM 06/08/2021 by Adam Waters
Best Estate Agent in Hoveton 
I would love to hear from you about this. [email protected]
I am currently involved with a legal case with Minors and Brady and any further information may be of help to the both of us.
Thank you.
Michael Murphy