Penny & Sinclair
Oxford, OX2
4.7/5, 27 reviews
89% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“Generally Hands-off, Unprofessional upon Moving Out...”

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Jul 02,2022
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By: 'TOC'
Jul 02,2022
0 people found
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It is also to be noted that this review was submitted to Penny and Sinclair on their website. It seems that they only accept positive reviews and have few, if any, reviews representing tenant experiences.

comments were exaggerated and apologised for the rudeness - an apology that was accepted. At no point did we deny the need for further cleaning (see initial comment above). All that was asked was that the clean would not go beyond the minor defects highlighted in the report and/or that if the landlady wished to have the whole property cleaned, that the cost would be apportioned fairly to reflect its generally clean status. In the end, it was explained that the cleaning had already been carried out and that it was supposedly limited to the defects mentioned on the report. All that unpleasantness because of their failure to listen. We never objected to having a deduction made from the deposit and would likely have agreed to the charges at the outset - we just wanted the agency to treat us respectfully, include us in the decision making and communicate with us. We requested the repayment of overpaid rent - something that was never mentioned by the agents (although it is possible they may have eventually notified us) - and received the funds promptly and in our account around ten days after the end of the tenancy.
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By: Lizanne Simmons
Jul 05, 2022
Thank you for taking the time to share your feedback and I am very sorry you have not been completely satisfied with the service from Penny & Sinclair. I am course pleased to read that the check in and property management you received whilst living in the apartment was efficient and satisfactory. I have reviewed the notes made last year following your check out and the deductions were made following recommendations on the inventory carried out by a third party inventory clerk. This included carpet cleaning and additional cleaning throughout the property. The bulk of the £150 deducted I can see would have been to cover the carpet cleaning of which you were provided with photos to explain why this was required and I understand in addition to this a member of staff explained that there was the option to dispute the decision with TDS. I am sorry you felt you were treated unfairly and not listened to. The return of your remaining deposit was returned under TDS guidelines and the additional rent within 11 days of the end of your tenancy. We pride ourselves on our customer service and take all your comments on board. If you would prefer to discuss this further I would be more than happy to talk with you. Please call 01865 318013 or email [email protected]

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Latest Reviews

View all Reviews 27
21st Nov 2024
reviewed by 'Dianne'
“We first came across Sean Herdman-Low when we were trying to buy a Pye Home. To speed up a sale, ......”
20th Nov 2024
reviewed by 'H P Vaughan-Fowler'
“From the outset Sean Herdman-Low has been easy to communicate with. He listens, which so many agents don't! And because ......”
4th Nov 2024
reviewed by 'Bob'
“I was very pleased indeed with Sean and his colleagues. They managed to secure my full asking price and complete ......”
29th Aug 2024
reviewed by 'Adam'
“Fantastic experience, easy and transparent! Made the purchase from abroad and the team were brilliant....”
27th Aug 2024
reviewed by 'Private Purchaser'
“Very helpful and supportive through the process of working with the vendor and myself the purchaser....”
21st Aug 2024
reviewed by '孙超'
“I bought a flat with them, and Sean is very efficient at helping me and solving any enquiries....”
Opening Hours
  • Monday: 08:45 - 17:30
  • Tuesday: 08:45 - 17:30
  • Wednesday: 08:45 - 17:30
  • Thursday: 08:45 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 14:30
  • Sunday: Closed
Address

Penny & Sinclair
Mayfield House, 256 Banbury Road
Oxford
Oxfordshire
OX2 7DE
01865 318013

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £490,000 £2,000,000
Lettings 100% 99% £1,200 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 0 2 14 0 6 1 2 0
Areas covered
  • OX1 2
  • OX14
  • OX20
  • OX2
  • OX17
  • OX26
  • OX5
  • OX29
  • OX12
  • OX13
Services offered
  • Sales
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  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“We first came across Sean Herdman-Low when we......”

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Nov 21,2024
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By: 'Dianne'
Nov 21,2024
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We first came across Sean Herdman-Low when we were trying to buy a Pye Home. To speed up a sale, Pye invited 3 estate agents to value our flat. Two of them grossly undervalued our flat for a quick sale but Sean was more measured and ...
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“Textbook support throughout the sale of my house...”

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Nov 20,2024
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James
By: 'H P Vaughan-Fowler'
Nov 20,2024
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From the outset Sean Herdman-Low has been easy to communicate with. He listens, which so many agents don't! And because he listens his advice is always relevant and valuable, which means, of course, that I listen! This has been the foundation for an incredibly stress-free ...
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“Full asking price achieved...”

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Nov 04,2024
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Sean
By: 'Bob'
Nov 04,2024
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I was very pleased indeed with Sean and his colleagues. They managed to secure my full asking price and complete the sale in a timely manner. In addition, Penny and Sinclair have provided excellent service for me to find my new home. I can recommend ...
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“Fantastic experience, easy and transparent! ......”

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Aug 29,2024
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By: 'Adam'
Aug 29,2024
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Fantastic experience, easy and transparent! Made the purchase from abroad and the team were brilliant....
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“Very helpful and supportive through the proce......”

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Aug 27,2024
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Sean
By: 'Private Purchaser'
Aug 27,2024
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Very helpful and supportive through the process of working with the vendor and myself the purchaser....
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“I bought a flat with them, and Sean is very e......”

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Aug 21,2024
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Sean
By: '孙超'
Aug 21,2024
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I bought a flat with them, and Sean is very efficient at helping me and solving any enquiries....
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“Totally Professional, knowledgable and helpfu......”

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Jun 06,2024
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By: 'Roberto'
Jun 06,2024
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Totally Professional, knowledgeable and helpful. A pleasure to work with!...
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“Excellent service, helping us to make a sale ......”

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May 30,2024
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Sean
By: 'Mr'
May 30,2024
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Excellent service, helping us to make a sale of our late sister's property. Efficient management of the unoccupied property during the sale, helpful suggestions and interventions during negotiations with buyers. Would recommend...
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“Very efficient, reliable and always ready to ......”

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Apr 08,2024
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By: 'Lorena Briscoe'
Apr 08,2024
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Very efficient, reliable and always ready to help! We Recommended....
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“Professional and excellent service...”

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Feb 23,2024
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Sean
By: 'Peter'
Feb 23,2024
0 people found
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Sean, Alice, and the team at the Summertown office of Penny & Sinclair provided a professional and excellent service for our recent house sale and onward purchase. Sean was very proactive from the start, right through to completion. He spent time liaising with our solicitor and ...
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“Highly professional...”

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Oct 27,2023
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Sean
By: 'Antonia'
Oct 27,2023
0 people found
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Sean was great from the start. Informative without being intrusive. Excellent communication. I would highly recommend doing business with. Very Professional....
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“Sean Herdman-Low...”

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Jul 28,2023
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Sean
By: 'CH'
Jul 28,2023
0 people found
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It was a pleasure working with Sean. He was consistently helpful and considerate, always keeping us informed of the different stages of the process, always responding quickly to all forms of communication. We valued his advice and knowledge gleaned from many years’ experience of working ...
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“Smooth sales process...”

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May 02,2023
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Sean
By: 'Peter Soddy'
May 02,2023
0 people found
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Brilliant service throughout our apartment sales process. Professional reassurance throughout and completed on schedule - what more could you want! Thanks guys...
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“We have worked with Penny and Sinclair for se......”

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Apr 30,2023
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Cindy
By: 'Clive'
Apr 30,2023
0 people found
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We have worked with Penny and Sinclair for several years managing our two bedroom rental. Their management under Cindy was excellent and their rental department under Lucy extremely helpful with her knowledge of the market. Would thoroughly recommend....
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“Terrific all-round estate agent...”

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Mar 10,2023
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By: 'Nick'
Mar 10,2023
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Penny and Sinclair are a pleasure to work with, in all aspects of the estate agency business. Friendly, high competent, and trustworthy. We'e rented a property with Penny and Sinclair; sold two houses with them; and let out another property - and been consistently impressed. ...
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“Professional, efficient, honest...”

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Mar 05,2023
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By: 'Kimmeridge Road'
Mar 05,2023
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We are grateful for their deft and empathetic handling of our buyers (and us). We will not hesitate to recommend them....
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“Penny and Sinclair. Very professional service......”

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Mar 01,2023
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Sean
By: 'Chris'
Mar 01,2023
0 people found
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Penny and Sinclair. Very professional service by Sean and the team when selling my property in Cumnor. Despite some challenges from the buying side he was responsive and proactive acting in the seller interests but focused on bridging gaps in knowledge in order to close ...
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“We bought a house in Summertown via Penny & S......”

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Feb 20,2023
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Sean
By: 'Thomas'
Feb 20,2023
0 people found
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We bought a house in Summertown via Penny & Sinclear and were very pleased with the whole experience. Sean was very friendly, always available, and highly solution-oriented at every stage of the process. I would describe the office as a whole as very professional....
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By: Lizanne Simmons
Feb 21, 2023
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Thank you for your five star review. We really appreciate your feedback and pleased you have been happy with the service you received. ...

“We have recently sold a property using Penny ......”

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Jan 17,2023
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Sean
By: 'Ros'
Jan 17,2023
0 people found
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We have recently sold a property using Penny and Sinclair. From the very beginning Sean Herdman-Low was professional, enthusiastic, realistic and extremely helpful. He worked tirelessly to get the sale “over the line” . His communications were brilliant and I have no hesitation in recommending him. ...
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“Excellent service...”

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Jan 04,2023
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Sean
By: 'Daniel'
Jan 04,2023
0 people found
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I am very happy with the service provided by Penny & Sinclair. Sean was very polite and professional, kept us updated with regular emails and phone calls, and was very focussed on getting our sale over the line before Christmas, which we managed with a week ...
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By: Lizanne Simmons
Jan 05, 2023
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Thank you very much for this great review. We really appreciate your feedback and pleased you have been happy with the service you received. ...

“I have just had a very good experience with P......”

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Dec 20,2022
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Sean
By: 'Katie'
Dec 20,2022
0 people found
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I have just had a very good experience with Penny & Sinclair when selling my house. They have been excellent at communication from the start, and Sean, our agent, was very helpful in what was a difficult process at times. I recommend them to anyone buying ...
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By: Lizanne Simmons
Jan 05, 2023
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Thank you very much for this great review. We really appreciate your feedback and pleased you have been happy with the service you received. ...

“House purchase...”

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Nov 28,2022
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Sean
By: 'Kevin'
Nov 28,2022
0 people found
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Sean was very straightforward to deal with, very responsive and sensible in resolving issues that arose during my house purchase. This made for a relatively straightforward purchase process, and his no nonsense approach made life easier for me and I'm sure for the seller as ...
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By: Lizanne Simmons
Jan 05, 2023
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Thank you very much for this great review. We really appreciate your feedback and pleased you have been happy with the service you received. ...

“Impressive service from start to finish at Penny & Sinclair...”

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Nov 25,2022
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Sean
By: 'JoannaF'
Nov 25,2022
0 people found
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I wanted to commend the very impressive manner in which our agent Sean Herdman-Low at Penny & Sinclair has taken us through the process of selling our house. I have bought and sold four or five properties over the last thirty-five years and Sean has been ...
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By: Lizanne Simmons
Nov 30, 2022
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Thank you so much for this excellent review. We really appreciate you taking the time to share your feedback and we are really pleased you have been happy with the service you have received. ...

“New client review...”

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Oct 31,2022
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By: 'OX29 4DS'
Oct 31,2022
0 people found
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I am new to Penny & Sinclair, having just completed a full renovation on the home I grew up in, ready to let. I have confidence in them, that the property is in good hands and everything necessary to legally let my old cottage, is being ...
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“helpful and kind...”

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Jul 12,2022
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Penny
By: 'Beth'
Jul 12,2022
0 people found
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very helpful and kind - we have been very pleased with our experience with Penny and Sinclair both times we visited Oxford. They were recommended to us by friends who used them multiple times in their visits to Oxford....
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By: Lizanne Simmons
Aug 31, 2022
View all comments (1)
Thank you very much for taking the time to share your feedback. We are really pleased you have been happy with the service you received. ...

“Generally Hands-off, Unprofessional upon Moving Out...”

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Jul 02,2022
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By: 'TOC'
Jul 02,2022
0 people found
this helpful
It is also to be noted that this review was submitted to Penny and Sinclair on their website. It seems that they only accept positive reviews and have few, if any, reviews representing tenant experiences. comments were exaggerated and apologised for the rudeness - an ...
read full review
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By: Lizanne Simmons
Jul 05, 2022
View all comments (1)
Thank you for taking the time to share your feedback and I am very sorry you have not been completely satisfied with the service from Penny & Sinclair. I am course pleased to read that the check in and property management you received whilst living in the apartment was efficient and satisfactory. I have reviewed the notes made last year following your check out and the deductions were made following recommendations on the inventory carried out by a third party inventory clerk. This included carp ...

“worst experience ever....don't go with P&S..will never ......”

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Apr 09,2017
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vanisa
By: 'sofia'
Apr 09,2017
2 people found
this helpful
worst experience ever....don't go with P&S..will never recommend to anyone...fraud reporting of enventory...crazy people...
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“Julia did a fantastic job for us. She advised sensibly ......”

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Jul 22,2013
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Julia
By: 'Edward'
Jul 22,2013
4 people found
this helpful
Julia did a fantastic job for us. She advised sensibly on presentation, achieved a good sense of excitement about the property and sold within hours in a highly competitive auction to credible buyers....
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By: Lizanne Simmons
Aug 31, 2022
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Thank you very much for this great review. We really appreciate you taking the time to share your feedback. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:40 AM 06/06/2019 by Roseanna Horn

Awards won by Penny & Sinclair, Oxford OX2 7DE



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