Rugby, CV21
2/5, 9 reviews
22% recommended
50% sales valuation accuracy
67% sales fee satisfaction

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“Frustrating...”

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Jul 02,2022
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By: 'Catherine Jones'
Jul 02,2022
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Currently in the process of selling with Connells. Accepted an offer on 16th March with a first-time buyer ("it'll be much simpler, quicker, etc etc") We weren't informed that the buyers bank had taken TWO MONTHS to send back their survey results - then had to accept a down valued offer (survey had downvalued the property by 20k). Paperwork sent back with the wrong price on it. Every time I call to chase I feel like I'm inconveniencing them. Im told they're chasing but have zero faith that's happening. From reading other reviews on here about Connells Rugby being "all talk", I completely agree. We're now locked into this hugely frustrating situation where we are completely reliant on them chasing our buyers bank. Hugely frustrating and unnecessarily slow process. I would not use Connells again - they clearly do not care one iota about their customer experience.
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Latest Reviews

View all Reviews 9
2nd Jul 2022
reviewed by 'Catherine Jones'
“Currently in the process of selling with Connells. Accepted an offer on 16th March with a first-time buyer ("it'll be ......”
15th Feb 2022
reviewed by 'Mr & Mrs Kelleher'
“First class experience using Connells to sell our home. Liam, Freddy, Chantelle & Jake we're very professional and so lovely to ......”
24th Oct 2021
reviewed by 'Martin'
“Started out fine, they talked the talk. Got us a lot of viewings and a few offers. We accepted an ......”
27th Apr 2019
reviewed by 'Richard'
“I marketed my property with Connells based on the service provided to a friend by their partner agency Atkinson Stilgoe ......”
14th Jan 2019
reviewed by 'Unhappy'
“Please, under no circumstances buy a property with Connells. They are appallingly unprofessional. The branch manager is nothing more than ......”
3rd Jan 2018
reviewed by 'Haley'
“We was renting a property privately, after 4.5 years the landlord then decided to go through letting agent. When we was ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Connells
25 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 579880

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 67% £220,000 £275,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 1 3 0 0 1 3
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Frustrating...”

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Jul 02,2022
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By: 'Catherine Jones'
Jul 02,2022
0 people found
this helpful
Currently in the process of selling with Connells. Accepted an offer on 16th March with a first-time buyer ("it'll be much simpler, quicker, etc etc") We weren't informed that the buyers bank had taken TWO MONTHS to send back their survey results - then had ...
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“First class team...”

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Feb 15,2022
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Chanelle
By: 'Mr & Mrs Kelleher'
Feb 15,2022
0 people found
this helpful
First class experience using Connells to sell our home. Liam, Freddy, Chantelle & Jake we're very professional and so lovely to deal with.. The valuation was spot on and sold our house after just a few viewings.. commission price was less than the competitors too !! Throughout ...
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“Talk the talk. They don’t sell your house....”

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Oct 24,2021
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By: 'Martin'
Oct 24,2021
0 people found
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Started out fine, they talked the talk. Got us a lot of viewings and a few offers. We accepted an offer and then things just stopped. Poor communication from them and no checks were done (mortgage checks etc) we accepted an offer in January and ...
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“APPALLING...”

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Apr 27,2019
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By: 'Richard'
Apr 27,2019
0 people found
this helpful
I marketed my property with Connells based on the service provided to a friend by their partner agency Atkinson Stilgoe in Kenilworth. The service from the Rugby office has been shoddy at best and take my advice..avoid them at all costs!...
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Comment on agent fees
Fees are not the issue, the service is
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“Shocking, avoid...”

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Jan 14,2019
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By: 'Unhappy'
Jan 14,2019
1 people found
this helpful
Please, under no circumstances buy a property with Connells. They are appallingly unprofessional. The branch manager is nothing more than a child. If you use them you will be gazumped, as all they care about is profit....
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“We was renting a property privately, after 4.5 years the landlord ......”

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Jan 03,2018
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By: 'Haley'
Jan 03,2018
1 people found
this helpful
We was renting a property privately, after 4.5 years the landlord then decided to go through letting agent. When we was leaving property was informed by Gemma landlord signed paperwork to give deposit back still waiting month later . No return phone calls very poor explanations every ...
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“We are in the process of moving to Scotland and ......”

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Oct 29,2017
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By: 'Rugby'
Oct 29,2017
0 people found
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We are in the process of moving to Scotland and chose Connell's in Rugby to sell our house. At one point the sale fell through and we took their advice to get it straight back on the market. It sold within 2 days and Jess got ...
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Comment on agent fees
Good
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“I've been recieving mail from this company since I bought ......”

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Feb 14,2015
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By: 's.ord'
Feb 14,2015
0 people found
this helpful
I've been recieving mail from this company since I bought my house (over 3 years ago). Basically they want to sell my house for me. Well, up until now the letters have been going in the bin. But after having to go to a royal mail ...
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What agent could do to change your mind?
Not be incompetent.
Attached Filesnbsp;
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“DO NOT USE CONNELLS IN RUGBY, WARWICKSHIRE. I came home ......”

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Aug 01,2013
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By: 'Sue'
Aug 01,2013
4 people found
this helpful
DO NOT USE CONNELLS IN RUGBY, WARWICKSHIRE. I came home after a weekend away, only to find my doors unlocked. Connells had left my doors unlocked after a viewing, along with most of the lights on in the house. The Manager was very disinterested and ...
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What agent could do to change your mind?
Offered a full apology and refund of fee's for selling the property
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Connells, Rugby CV21 2PE



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