“Complete disinterest in tenants...”
1 Star Review
Jun 30,2022
By:
'KSL'
Jun 30,2022
Branch: Burgess Hill, 13 Station Road
Services: Lettings (as a Tenant)
Rent PCM: £1700
Would you recommend?: No
Postcode: RH15
Branch: Burgess Hill, 13 Station Road
Lettings (as a Tenant)
Rent PCM: £1700
Postcode: RH15
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We are a family who rented via Leaders for five years until very recently. Our experience is that Leaders wholly represent the interests of the landlord and have no interest whatsoever in their tenants.
Right from the start of our tenancy, when we reported issues to Leaders, nothing would happen despite repeated chasing.
They tried to pressure us to have a promotional board outside the house, years after moving in. They heavy handedly pressured us to allow an inspection to take place during the pandemic despite our repeatedly explaining we were shielding and had sought advice from the local authority that they did not need to inspect.
When we handed in our notice, we raised a serious complaint but again this was only acknowledged and then not followed up.
Perhaps worst of all was the way they handled the inventory at the start and end of the tenancy – the initial check-in was done before work was even completed on the house. The very thorough end of tenancy checkout report was changed 6 days after issuing it to us because the landlord wanted additions added – as always, the agent just complied with this, with no consideration for the integrity of the process, the report or our rights as tenants. When it came to charges against the deposit, again they just forwarded the landlord’s claim without even checking it – and it took a full month to return the small balance of our deposit that we were able to hang on to (the rest we just submitted to in order to end the terrible experience).
Most of the staff we dealt with were very friendly, particularly Sarah, but this just wasn’t backed up by good customer service or indeed any form of meaningful property management. From our experience over five years, Leaders have demonstrated absolutely no interest in the tenants they work with nor any form of customer care.
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