83% sales valuation accuracy
63% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Jun 28,2022
Jun 28,2022
2
people found
this helpful
this helpful
Absolutely shocking customer service.
Firstly, trying to get someone to answer the telephone at Connells, Wednesbury is a mammoth task.
I recently saw a property for sale with the Wednesbury branch on Rightmove, so called them Twice through the Rightmove number but no one answered. I decided to call the office direct, but again no one answered so i left my details on their answer machine.
This continued for 8 days!!!! Leaving messages, calling through Rightmove and direct to branch and sending emails/ viewing requests through.....8 Days with NO contact at all....
Then miraculously i managed to speak to somebody. They didn't say their name, just that they worked in the sales department. To be continuously called 'Mate' on the phone after i had told him my dissatisfaction, with no apology, just to be told that they had 2 members of staff on holiday and that they had 5 calls ringing in the background whilst i was being talked to was unacceptable.
I then got booked in to view the flat that i am really interested in purchasing, on the first opportunity they had, Monday at 5.30pm.
Monday at 5.30pm came along, myself and my wife waited patiently outside the flat, along with 2 other people who wanted to view, for the Connells employee to arrive.
20 minutes later no one came. We all tried calling the branch but again no one answered, so i left another message for a call back to explain what had happened....
After the absolute lack of customer service provided by this company i am not expecting a call back.
If i could give ZERO stars i would...
People deserve better!!!!
Firstly, trying to get someone to answer the telephone at Connells, Wednesbury is a mammoth task.
I recently saw a property for sale with the Wednesbury branch on Rightmove, so called them Twice through the Rightmove number but no one answered. I decided to call the office direct, but again no one answered so i left my details on their answer machine.
This continued for 8 days!!!! Leaving messages, calling through Rightmove and direct to branch and sending emails/ viewing requests through.....8 Days with NO contact at all....
Then miraculously i managed to speak to somebody. They didn't say their name, just that they worked in the sales department. To be continuously called 'Mate' on the phone after i had told him my dissatisfaction, with no apology, just to be told that they had 2 members of staff on holiday and that they had 5 calls ringing in the background whilst i was being talked to was unacceptable.
I then got booked in to view the flat that i am really interested in purchasing, on the first opportunity they had, Monday at 5.30pm.
Monday at 5.30pm came along, myself and my wife waited patiently outside the flat, along with 2 other people who wanted to view, for the Connells employee to arrive.
20 minutes later no one came. We all tried calling the branch but again no one answered, so i left another message for a call back to explain what had happened....
After the absolute lack of customer service provided by this company i am not expecting a call back.
If i could give ZERO stars i would...
People deserve better!!!!
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Latest Reviews
16th Feb 2023
reviewed by 'Alexis'
21st May 2022
reviewed by 'Owen'
16th Jul 2021
reviewed by 'gerald fiddler'
28th Feb 2021
reviewed by 'Linda'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 63% | £95,000 | £163,000 |
| Lettings | 100% | 67% | £550 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 0 | 3 | 2 | 2 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 16,2023
Feb 16,2023
0
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It was wonderful and helpful for all the service we had from Staffs . We are very happy and say thanks to all Staffs...
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Jun 28,2022
Jun 28,2022
2
people found
this helpful
this helpful
Absolutely shocking customer service.
Firstly, trying to get someone to answer the telephone at Connells, Wednesbury is a mammoth task.
I recently saw a property for sale with the Wednesbury branch on Rightmove, so called them Twice through the Rightmove number but no one answered. ...
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May 21,2022
May 21,2022
0
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100 percent satisfied with everything the team have done for us nothing was too much trouble and always kept us informed of the progress . Ross is a gentleman and deals with the customers professionally. Thank you to the team but big thank you to Nikki as ...
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Jul 16,2021
Jul 16,2021
0
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everybody at connells wednesbury did a good job in the sale of my house...nothing to much trouble...and kept me updated what was going on with potential buyers.....my only advice to other people buying or selling is USE YOUR OWN legal people..connells ...
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Feb 28,2021
Feb 28,2021
0
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I found Ross and the team very helpful during the sale of my house. They kept me fully informed throughout the process and provided me with sound advice. I would recommend Connells if you are considering selling your house...
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Nov 03,2020
Nov 03,2020
0
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excellent service from Connells especially Ross and Nicola
Ross was spot on with the valuation using his knowledge of the housing market and we would have lost thousands if we had gone with one of the other estate agents
Nicola kept us informed throughout and ...
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Aug 13,2020
Aug 13,2020
2
people found
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Matt said' you have 1st refusal on the property rental, you were the 1st person to inquire, will be in touch. from the 7th July 2020 to 13th August, They do NOT answer emails or return phone calls, communication is diabolical and they make false promises, ...
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Dec 12,2018
Dec 12,2018
0
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Booked time off work for them to value my property and they didn't turn up. No apology. Really poor communication...
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Jul 25,2018
Jul 25,2018
0
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Not really impressed with the whole process, been on going since mid April 18.
The solicitors they use are BLACKS.
Who shockingly bad !! On 3rd person working on my sale as original one left the company, the 2nd did not have a clue and all I ...
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Comment on agent fees
Over priced for little work .
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Nov 09,2017
Nov 09,2017
1
people found
this helpful
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Very professional and friendly staff who kept me updated through out the process. Everyone i dealt with could not do enough for us and were very helpful throughout. I would definitely recommend connells Wednesbury, 5 star service!...
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Jun 13,2017
Jun 13,2017
1
people found
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Misleaded us since we are fist time buyers, we were told lies since they wanted us to buy the property although they knew what was wrong with the property and we would spend double money on repair. Not worth dealing with them...
they have fools ...
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Comment on agent fees
Worse
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Mar 08, 2018
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(1)
Rebecca the Senior Property Co-coordinator, Head Office has been outstanding in her support in dealing with problems with our tenants. She has always been available on the phone to answer any queries and deal with any problems in relation to our buy to let property. ...
May 16,2017
May 16,2017
3
people found
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this helpful
Very poor inadequate service! Not worth one star!!!
I'm a landlord, I gave 2 properties to Connells and asked them to manage them with a 6 month contract.
Connells issued both 12 month contracts, they managed to get the one tenant out at the end of 6 months but ...
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Comment on agent fees
Expensive fees for bad service!
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Dec 08,2014
Dec 08,2014
1
people found
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Mis sold the premium service. Buyer beware despite being told that the fee would be refunded regardless of which legal company - no refund has been made. The contract you sign states one thing their sales team say another!...
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What agent could do to change your mind?
Been straight and told the truth and not liedAttached Filesnbsp;
Comment on agent fees
Expensive for what they actually do
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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