0% lettings valuation accuracy
56% lettings fee satisfaction
Jun 14,2022
Jun 14,2022
3
people found
this helpful
this helpful
Firstly, I would give this 0 stars if I could. Avoid at all costs. Super helpful when you want to get a property but not so much when you can't go through with one.
WHEN A PERSON PAYS MONEY TO TAKE SOMETHING OFF THE MARKET AND THEN DOES NOT END UP RENTING THE FLAT, THEY ARE ENTITLED TO ALL OF IT BACK BECAUSE IN SCOTLAND, IT'S ILLEGAL TO KEEP THIS.
5th May - I had an online viewing with Lorraine about a flat in Glasgow. I paid £200 to secure the flat and take it off the market. Totally happy doing this and I knew it would be taken off the first rent as it's illegal in Scotland to take fees like this unless it contributes to rent or deposit somehow.
16th May - The person I was going to be sharing with sent and email to Amie Philips, the property manager, saying that we could not go through with the flat due to some problem my flatmate had, but we did ask her before hand what would happen with the money and on 12th May, Amie stated that all fund would be refunded.
27th May - The property is back on the market and we still haven't been refunded. Nor have we been contacted by any member of the accounts team about a refund.
1st June - I contact Lorraine again and ask about this, and she said she would look into it. I gave my bank details to get the money sent over - I really thought it would happen.
13th June - I call Sandstone Property Management and Stephanie(?) picked up and I told her what my problem was and she said the FC was busy so I would get a call back *within the hour*. No call back.
14th June - I call again just in case they forgot. Stephanie(?) picked up the phone again, and said she would check. I'm on hold, then I get put through to voicemail. So I call again, and again, and again, and each of those times it just rang and kept on ringing. I wait 30 minutes then I called again, and then I pressed 0* and it rang once then went dead. And another 3 times.
WHEN A PERSON PAYS MONEY TO TAKE SOMETHING OFF THE MARKET AND THEN DOES NOT END UP RENTING THE FLAT, THEY ARE ENTITLED TO ALL OF IT BACK BECAUSE IN SCOTLAND, IT'S ILLEGAL TO KEEP THIS.
5th May - I had an online viewing with Lorraine about a flat in Glasgow. I paid £200 to secure the flat and take it off the market. Totally happy doing this and I knew it would be taken off the first rent as it's illegal in Scotland to take fees like this unless it contributes to rent or deposit somehow.
16th May - The person I was going to be sharing with sent and email to Amie Philips, the property manager, saying that we could not go through with the flat due to some problem my flatmate had, but we did ask her before hand what would happen with the money and on 12th May, Amie stated that all fund would be refunded.
27th May - The property is back on the market and we still haven't been refunded. Nor have we been contacted by any member of the accounts team about a refund.
1st June - I contact Lorraine again and ask about this, and she said she would look into it. I gave my bank details to get the money sent over - I really thought it would happen.
13th June - I call Sandstone Property Management and Stephanie(?) picked up and I told her what my problem was and she said the FC was busy so I would get a call back *within the hour*. No call back.
14th June - I call again just in case they forgot. Stephanie(?) picked up the phone again, and said she would check. I'm on hold, then I get put through to voicemail. So I call again, and again, and again, and each of those times it just rang and kept on ringing. I wait 30 minutes then I called again, and then I pressed 0* and it rang once then went dead. And another 3 times.
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Latest Reviews
30th Dec 2022
reviewed by 'Lilly'
29th Jul 2022
reviewed by 'ab4819'
14th Jun 2022
reviewed by 'Kennethe'
12th Apr 2022
reviewed by 'Oliver'
17th Nov 2021
reviewed by 'Ben'
15th Oct 2021
reviewed by 'Student Gaurantor'
Opening Hours
Address
Grant Property
14 Coates Crescent
Edinburgh
City of Edinburgh
EH3 7AF
0845 230 2288
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 56% | £292 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 11 | 19 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 30,2022
Dec 30,2022
1
people found
this helpful
this helpful
DO NOT RENT FROM THIS COMPANY! Grant property/ Sandstone whatever they call themselves now. We rented in Nottingham, avoid if you can. They are quick to take your deposit and get your contract sorted and then everything goes wrong… It started with them not proving ...
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Jul 29,2022
Jul 29,2022
1
people found
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I phoned this Edinburgh company just the other day and spoke to Max, chasing an email enquiry I’d sent to enquire of a student property for son and friend, advertised on ‘accommodation for students’ website. Firstly, the phone was answered with a few syllables ...
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Jun 14,2022
Jun 14,2022
3
people found
this helpful
this helpful
Firstly, I would give this 0 stars if I could. Avoid at all costs. Super helpful when you want to get a property but not so much when you can't go through with one.
WHEN A PERSON PAYS MONEY TO TAKE SOMETHING OFF THE MARKET AND ...
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Apr 12,2022
Apr 12,2022
3
people found
this helpful
this helpful
Could not disadvise this letting agency any more. The whole business is a laughing stock. Unresponsive, unethical, unhelpful. It is the stuff of cowboys. We have lived in the property for 23 months with black mould on the wall which we were promised would be fixed ...
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Nov 17,2021
Nov 17,2021
0
people found
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A non starter, after dealing with the agent via email and signing all the relevant forms, they informed me the day after I was due to move in that another fee would need to be paid to "release the keys" the fee was almost a ...
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Oct 15,2021
Oct 15,2021
4
people found
this helpful
this helpful
This review concerns Grant Property (Sandstone Property) operating in Bristol.
My son is a student in Bristol. He recently left a shared house in Bristol which was let through Grant Property.
Upon leaving the house, Grant property wanted to make a number of deductions from ...
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Sep 06, 2022
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(1)
Company was pretty quick with repairs but absolutely atrocious delay with getting deposit back! Also charged us over 500 pounds for basic cleaning.. no repairs needed in the property after tenancy was up, just fine tune cleaning and normal wear and tear. I've lived in over 20 houses and never has a company been so money hungry when trying to get every little ounce of deposit back. Honestly would never live in another one of their houses- unless you don't care about losing your money neither shou ...
Sep 26,2021
Sep 26,2021
2
people found
this helpful
this helpful
Avoid as a tenant. Throughout our tenancy our emails and maintenance requests were repeatedly ignored for urgent issues such as the front door lock malfunctioning and a leak over electrical cables, a potential fire risk.
Upon check-out we were charged an enormous cleaning bill, despite ...
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Aug 08,2021
Aug 08,2021
1
people found
this helpful
this helpful
House was lovely but I moved in to the boiler not working and it taking 2 days to fix. Maintenance issues were often logged with no resolution until multiple times pestering. The back gate broke after extreme weather and they did not fix it. After months ...
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Jul 07,2021
Jul 07,2021
2
people found
this helpful
this helpful
Disgraceful letting agency. We’ve been living with a broken buzzer for 8 months - a clear violation of their obligation to respond to such issues within 28 days.
The company also lied to my girlfriend (another of their tenants), telling her she would lose 4 months worth ...
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Jul 07,2021
Jul 07,2021
1
people found
this helpful
this helpful
Disgraceful letting agency. We’ve been living with a broken buzzer for 8 months - a clear violation of their obligation to respond to such issues within 28 days.
The company also lied to my girlfriend (another of their tenants), telling her she would lose 4 months worth ...
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Mar 03,2021
Mar 03,2021
2
people found
this helpful
this helpful
Worset agents I have ever come across. Sloppy work by admin staff, poor maintenance issue follow up then have the cheek to deduct a cleaning fee when the flat was left cleaner then when it was handed over. Im shocked that this company with such ...
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Jun 27,2020
Jun 27,2020
0
people found
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I have been a tenant with Grant property for two years. Overall, my experience was very good. I constantly had a person to communicate possible issues with the house. Furthermore, whenever there was an issue, the agency would deal with it promptly....
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Feb 05,2020
Feb 05,2020
0
people found
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My experience with Grant property has been great! Staff are friendly and helpful, with quick responses to email etc and always helping out where they can! Matthew has been an absolute star helping us sort out everything!
Thank you so so much, hugely appreciated!...
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Nov 25,2019
Nov 25,2019
0
people found
this helpful
this helpful
Very professional staff, always available and ready to help with any question.
I strongly recommend this agency if you are looking for a flat to rent in Edinburgh....
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Sep 30,2019
Sep 30,2019
5
people found
this helpful
this helpful
Absolutely shocking estate agents. Please avoid at all costs. We had no end of problems in our flat, including those which endangered both our own and the public's lives. Grant were informed of these problems multiple times via email and phone. However, absolutely nothing was ...
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Jun 28,2019
Jun 28,2019
0
people found
this helpful
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I've found everyone at Grant Property incredibly helpful and a pleasure to deal with. My initial online enquiry was answered promptly, communications have been excellent (especially Peter), and they have gone out of their way to make the process easy. This was much appreciated as ...
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Mar 14,2019
Mar 14,2019
2
people found
this helpful
this helpful
We booked the property through Airbnb for a weekend away and had very good communication with Ben from Grant Properties. The property we stayed in was to an outstanding finish and everything was provided for us that we needed for an enjoyable stay. I would ...
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Jan 03,2019
Jan 03,2019
4
people found
this helpful
this helpful
I moved into a 2 bed flat half way through the tenancy when one of the tentants moved out, I had agreed with the tenant that he would continue to pay the utilities and I would just pay the rent.
However Grant put all the bills ...
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Comment on agent fees
Horribly horribly overpriced, I moved in last minute and am paying prices for a run down dingy flat equivalent to city center water front prices. Truly awful company.
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Jul 25,2018
Jul 25,2018
1
people found
this helpful
this helpful
We let from the Edinburgh branch of Grant Property on moving to Edinburgh four years ago. We found them to provide an excellent service,prompt and professional. There only appears to be enough space to list 2 staff members but we dealt regularly with Katie McIntosh,...
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Jun 03,2018
Jun 03,2018
1
people found
this helpful
this helpful
Lots of questions arose after our property was sold halfway through our lease but, even though we did not have an appointment, Scott set aside tike in his diary to talk to us and explain all of the answers to our questions. We are extremely ...
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Jun 01,2018
Jun 01,2018
4
people found
this helpful
this helpful
Grant has been very helpful and service-minded up until moving in. After that we have had several problems with important facilities not working on and off, and especially a reoccurring incident with the boiler causing the house to be out of hot water and heating, ...
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May 24,2018
May 24,2018
0
people found
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this helpful
They were so patient in handling our problems and helped us step by step. it's very hard to even get viewings as students in Edinburgh but Grant Property and Lily in particular really gave us the help we needed...
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Comment on agent fees
Good
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Sep 21,2017
Sep 21,2017
9
people found
this helpful
this helpful
I didn't realize Grant had such an awful reputation until I moved into the flat. Unfortunately, for us they lived up to their bad reputation. Here are some of the issues that arose:
They gave our intinary with our names and addresses to another tenant ...
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Feb 13,2017
Feb 13,2017
8
people found
this helpful
this helpful
Worst landlords I've ever had. Shower began leaking into my bedroom in September. It is now the 13th of *February and I've still had nothing fixed....
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Jan 21,2017
Jan 21,2017
4
people found
this helpful
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I would never recommend this company. First of all, my flat mates and I booked in to view a property and were told we had a set date. When we turned up to the flat on that date nobody from Grant Property showed up. We ...
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Jan 23, 2017
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(1)
Hello, I am Andrew Hutton and I head up Property Management at Grant Property. I am sorry your time with Grant Property has been unsatisfactory. I would welcome the opportunity to discuss your experience in more detail and endeavour to help find a resolution. Please contact me at [email protected]
Andrew Hutton
Associate Director of Property Management. ...
Mar 15,2016
Mar 15,2016
1
people found
this helpful
this helpful
So I wasn't exactly excited to go through grant property due to previous reviews. However I am very glad I did, they were extremely helpful, and it was a quick and swift process. During the booking of viewings, it was hard to book a time ...
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Comment on agent fees
Fairly reasonable fees. The application process was easy to use and straight forward
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Jul 07,2015
Jul 07,2015
0
people found
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I thought that finding a property was going to be a nightmare. But Grants helped me to fund the perfect property after I met them on the way to another property viewing. Robyn was my main point of contact and she regularly kept me up ...
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Jun 30,2015
Jun 30,2015
0
people found
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I've been happy with Grants over the past year and the staff were helpful when we were applying and doing paperwork to move in and out. Flat was nicely decorated and comfortable and repairs were sorted out quickly. I would be happy to use them ...
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Comment on agent fees
fair
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Jul 08,2014
Jul 08,2014
5
people found
this helpful
this helpful
Do not use this company. They are very nice at getting you to rent the property however it all changes once you sign the papers. We have recently moved out of their property in which we were given stupid charges and lost our deposit. The ...
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Sep 19,2013
Sep 19,2013
5
people found
this helpful
this helpful
I'm currently at university, and find the way grant property conduct absolutely disgusting. If I could leave, I would. We spent 9 months with a leak with the only attempt at fixing it being painting over the hole? When we contacted for the umpteenth time they ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:23 PM 01/11/2017 by allAgents
