100% lettings valuation accuracy
13% lettings fee satisfaction
Feb 20,2013
Feb 20,2013
6
people found
this helpful
this helpful
A few weeks ago my girlfriend and I where in a nice apartment thinking about moving, for financial reasons.
We decided to have a look at a few places to see what was out there.
On our first day of looking, we got a call from an agent from Felicity J Lord telling us of a place that has come on the market.
We went to view the place and (even though we had to view it in the dark as the key for the electricity was not there) we loved it and at the price, we knew that it wouldn't stay long on the market.
So, incredibly, on our first day of looking we found a place.
We signed an offer form, paid the £1000 to take it off the market, filled in all the forms and were told that our offer had been accepted.
We were told that the rest of the money (agency fees/ months rent et al) would be taken out of our account a week before we move in.
On a Thursday,6 days before we were to move, nothing was happening. I rang Felicity J Lord and was told that it was just a matter of paper work going through.
5 days before, a further phone call and the same reply.
2 days before we were due to move in, still no progress and on asking to see the property in the light of day we were told that the time that we suggested wasn't suitable and we would be called later IF another agent could show us.
We were getting worried.
3 phone calls that same day to Felicity J Lord before we got to talk to anyone and again we were told that all was ok, not to worry.
But we WERE worried, we had arranged for our tv & internet to be cancelled and also for a van to come for our things on Wednesday.
So after that phone call we decided the best thing to do would be to pay a visit in person.
Only because of this visit and our persistence on knowing what was happening were we told that the paperwork that was causing problems would mean that we could not move in until Friday.
When were they planning on telling us that over the phone?!!
We were then brought to see the place again and on pointing out the BIG HOLE in the door, the agent seemed a bit bemused when we asked if the landlord will fix it.
My girlfriend and I were both working on Friday so the agent assured us that we would have the keys dropped into our workplace and that for sure we would have the keys to our new place in our hands on Friday.
The next day I got a call saying that the place was taken off the market.
I am now in a position where the place we were supposed to move into is gone, the place where we live is going and my £1000 deposit (that I was told was returned to me) is still not in my account.
I don't think that HOMELESSNESS is a good advertisement for a letting agent but that is where my dealings with Felicity J Lord has left me.
Disgusted is a very strong word, but that is how we feel.
I will never deal with this agency again and if I wasn't spending all my energy in finding a solution to my current housing problems, I would spend ALL of my spare time telling people NEVER to deal with them.
We decided to have a look at a few places to see what was out there.
On our first day of looking, we got a call from an agent from Felicity J Lord telling us of a place that has come on the market.
We went to view the place and (even though we had to view it in the dark as the key for the electricity was not there) we loved it and at the price, we knew that it wouldn't stay long on the market.
So, incredibly, on our first day of looking we found a place.
We signed an offer form, paid the £1000 to take it off the market, filled in all the forms and were told that our offer had been accepted.
We were told that the rest of the money (agency fees/ months rent et al) would be taken out of our account a week before we move in.
On a Thursday,6 days before we were to move, nothing was happening. I rang Felicity J Lord and was told that it was just a matter of paper work going through.
5 days before, a further phone call and the same reply.
2 days before we were due to move in, still no progress and on asking to see the property in the light of day we were told that the time that we suggested wasn't suitable and we would be called later IF another agent could show us.
We were getting worried.
3 phone calls that same day to Felicity J Lord before we got to talk to anyone and again we were told that all was ok, not to worry.
But we WERE worried, we had arranged for our tv & internet to be cancelled and also for a van to come for our things on Wednesday.
So after that phone call we decided the best thing to do would be to pay a visit in person.
Only because of this visit and our persistence on knowing what was happening were we told that the paperwork that was causing problems would mean that we could not move in until Friday.
When were they planning on telling us that over the phone?!!
We were then brought to see the place again and on pointing out the BIG HOLE in the door, the agent seemed a bit bemused when we asked if the landlord will fix it.
My girlfriend and I were both working on Friday so the agent assured us that we would have the keys dropped into our workplace and that for sure we would have the keys to our new place in our hands on Friday.
The next day I got a call saying that the place was taken off the market.
I am now in a position where the place we were supposed to move into is gone, the place where we live is going and my £1000 deposit (that I was told was returned to me) is still not in my account.
I don't think that HOMELESSNESS is a good advertisement for a letting agent but that is where my dealings with Felicity J Lord has left me.
Disgusted is a very strong word, but that is how we feel.
I will never deal with this agency again and if I wasn't spending all my energy in finding a solution to my current housing problems, I would spend ALL of my spare time telling people NEVER to deal with them.
Was this helpful?
Yes
Yes
Mar 01, 2013
I dealt with wapping branch and i myself had a very bad experience with them. being a professional letting agency, i would expect the agents to deal with us professionally but they were not straightforward, never respond to emails on time and even disclosed some information to us about the properly. they were horrible and i will definitely never use them in the future. Feb 26, 2013
Hi,Could you tell me which branch this was? Only I'm looking to move myself, and am currently in negotiations with them.
I'm sorry you've had such a rotten time of it, I hope you manage to sort something soon.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
6th Dec 2022
reviewed by 'Amelia'
14th May 2020
reviewed by 'RP'
29th Jan 2019
reviewed by 'Petras'
14th May 2018
reviewed by 'Chloe'
14th May 2018
reviewed by 'Chloe'
24th May 2016
reviewed by 'Harriet'
Opening Hours
Address
Felicity J Lord
4 Copper RowTower Bridge PiazzaShad Thames
Bermondsey,London
Greater London
SE1 2LH
020 7089 6490
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 13% | £600 | £1,733 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 1 | 7 | 0 | 0 | 0 | 1 | 0 | 0 |
Areas covered
- SE1
- Shad Thames
- SE16
- Bermondsey
- Borough
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Dec 06,2022
Dec 06,2022
0
people found
this helpful
this helpful
This message goes out to all landlords dealing with the Lettings of the Felicity J Lord Shad Thames branch .
I'm also a landlord this is my experience with them .
They found me a tenant last year , that's all I wanted them to do , i manage ...
read full review
read full review
Was this helpful?
Yes
Yes
May 14,2020
May 14,2020
2
people found
this helpful
this helpful
These are the worst estate agents do not use. They try to catch you out on technicalities wherever they can and even if you spot it before them, they still double down and use scare tactics. It's clear they've been trained to operate like this ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 29,2019
Jan 29,2019
0
people found
this helpful
this helpful
Great service by Monika & Inga while letting a place in Shad Thames. First, they were very clear about what I should expect as a landlord, managing my expectations to the higher end of the range. Second, they were able to meet these expectations, securing a ...
read full review
read full review
Comment on agent fees
Market
Was this helpful?
Yes
Yes
May 14,2018
May 14,2018
0
people found
this helpful
this helpful
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ...
read full review
read full review
Comment on agent fees
ridiculously high fees that were not made clear from the start
Was this helpful?
Yes
Yes
May 14,2018
May 14,2018
0
people found
this helpful
this helpful
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ...
read full review
read full review
Comment on agent fees
ridiculously high fees that were not made clear from the start
Was this helpful?
Yes
Yes
May 24,2016
May 24,2016
5
people found
this helpful
this helpful
I have rented properties in London on and off for about 7 years. This is not just the worst experience I have had with a letting agent, it is absolutely the worst experience I have ever encountered in my life. The last ten months of my ...
read full review
read full review
Comment on agent fees
Almost three times the industry average for a change of name on the contract - ‚£360?! That is the cost of a whole new tenancy. Do not expect anything but deceit and inaction as soon as you've signed the contract! Any works required prior to moving in which the fee apparently covers will not be completed.
Was this helpful?
Yes
Yes
May 25, 2016
View all comments
(1)
Hi Harriet,
We're very sorry to hear about your poor experience with us. Please get in touch with our help team at [email protected] who can help investigate these matters for you further.
Regards,
Ross ...
Dec 15,2014
Dec 15,2014
3
people found
this helpful
this helpful
The agency is only good at signing contracts.
We had some issues with the flat, which took 3 times as long to fix as you would normally expect. Also, I would barely call that fixing, as some of the issues were never fixed, while others were ...
read full review
read full review
What agent could do to change your mind?
Start taking care of your existing customers. Stop charging fees that barely anyone else does (e.g. referencing once moved out of the property).Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jan 06, 2015
View all comments
(1)
Hello
I'm really sorry to hear about the issues you have faced. Please contact our Customer Relations team via email at [email protected] so we can investigate.
Many thanks
Melanie Smith
Customer Relations Manager ...
Sep 02,2014
Sep 02,2014
6
people found
this helpful
this helpful
I never usually write reviews but my flatmate and I have had such a stressful and upsetting experience with this company that I feel I have to try and warn others.
The whole process from start to finish has been a nightmare. Alexandra, who dealt ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 24, 2014
View all comments
(1)
Hello,
We're really sorry to hear about your experience. Please can you email the details to [email protected] and we will look in to this for you.
Many thanks,
Melanie Smith, Customer Relations Manager. ...
Aug 01,2014
Aug 01,2014
1
people found
this helpful
this helpful
I am a landlady and have let my property (unmanaged) through the FJLord Shad Thames office for 4 years now. This year will be the last year I can assure you. I am at the end of my tether with them. Their on boarding or new ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 01, 2014
View all comments
(1)
Hello,
We're really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you and to rectify the situation. Please can you email full details including property details and your full name to [email protected] so we can investigate the issues you've been having.
Please accept our apologies once again.
Many thanks,
Melanie Smith, Customer Relations Manager. ...
Feb 20,2013
Feb 20,2013
6
people found
this helpful
this helpful
A few weeks ago my girlfriend and I where in a nice apartment thinking about moving, for financial reasons.
We decided to have a look at a few places to see what was out there.
On our first day of looking, we got a call ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 01, 2013
View all comments
(2)
I dealt with wapping branch and i myself had a very bad experience with them. being a professional letting agency, i would expect the agents to deal with us professionally but they were not straightforward, never respond to emails on time and even disclosed some information to us about the properly. they were horrible and i will definitely never use them in the future. ...
Nov 14,2012
Nov 14,2012
4
people found
this helpful
this helpful
We are renting a property from this wonderfully avaricious estate agency at the moment. The property itself being widely overpriced is a fault of the greedy landlord, and a common occurrence in London, so not much to note there. However what is frustrating is the ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18,2010
Nov 18,2010
3
people found
this helpful
this helpful
No concept of customer service. Rude and aggressive. Don't care if your property has no heating and no hot water in the middle of March. Can't keep track of payments.
I am writing this sat in my apartment for the last time. Tomorrow is my ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 23, 2010
View all comments
(1)
Hi Tor Erik Linnerud
I am sorry that you felt our branch delivered a poor service. In order to try and improve our service I invite reviewers to formalise their complaints and if you would like to do this then please do email me the details to [email protected]
...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Send to Customer Relations Manager
Last updated at 5:03 PM 22/09/2015 by Chris Lee
