Carshalton Beeches, Sutton, SM5
4.8/5, 479 reviews
97% recommended
94% sales valuation accuracy
97% sales fee satisfaction
94% lettings valuation accuracy
92% lettings fee satisfaction

“A very professional service from Goodfellows.......”

Share on :
May 19,2022
Minithumbup
By: 'Louise'
May 19,2022
0 people found
this helpful
A very professional service from Goodfellows. The house sold immediately and all my calls and queries were answered promptly and efficiently. I would definitely recommend Goodfellows to sell your property.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Goodfellows
3 Beeches Avenue
Carshalton Beeches,Sutton
Greater London
SM5 3LB
020 8773 2424

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 97% £24,000 £1,300,000
Lettings 94% 92% £700 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
136 1 234 8 51 0 33 5 9 2
Areas covered
  • SM5
  • SM6
  • SM2
  • CR0
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS My deposits scheme
Latest Properties

No Properties

Images & Videos

“Excellent from beginning to end. Joel was fan......”

Share on :
Jan 03,2024
Minithumbup
Joel
Sarah
By: 'Anne & Andrea'
Jan 03,2024
0 people found
this helpful
Excellent from beginning to end. Joel was fantastic at responding to every communication promptly and chased the seller/solicitor whenever an issue arose or when things were moving too slowly. Due to Joel's professionalism and supportive nature I felt that the buying process was much ...
read full review
Was this helpful? Yes

“Joel and the team worked on a complex transac......”

Share on :
Dec 11,2023
Minithumbup
Joel
By: 'PL'
Dec 11,2023
0 people found
this helpful
Joel and the team worked on a complex transaction and managed the chain expertly...
read full review
Was this helpful? Yes

“Excellent Service...”

Share on :
Dec 08,2023
Minithumbup
Joel
By: 'Mrs Sutton'
Dec 08,2023
0 people found
this helpful
Excellent service although the price was over estimated at the beginning but once it was reduced we had 3 offers the same day....
read full review
Was this helpful? Yes

“A credit to your agency!...”

Share on :
Oct 31,2023
Minithumbup
Sarah
By: 'Karen'
Oct 31,2023
0 people found
this helpful
Sarah was amazing and kept us up to date whether it was good or bad news on a very stressful, long and difficult sale. She managed to help find many solutions during the sale and we can’t thank her enough for her support and ...
read full review
Was this helpful? Yes

“Sara was amazing...”

Share on :
Sep 21,2023
Minithumbup
Sarah
By: 'ELiz'
Sep 21,2023
0 people found
this helpful
Sara was amazing, as a first time buyer you need to feel like the agency is covering your back and definitely Sara was honest, and always answer my emails quickly. The process took time but for external reasons....
read full review
Was this helpful? Yes

“Goodfellows were a fantastic estate agent to ......”

Share on :
Aug 31,2023
Minithumbup
Joel
By: 'Rob'
Aug 31,2023
0 people found
this helpful
Goodfellows were a fantastic estate agent to have recently dealt with. As a first time buyer, they helped us through the process and communication with Joel and Martin was fast and clear. They had both interests of seller and buyer, which hugely helped with our ...
read full review
Was this helpful? Yes

“We recently bought our house through Goodfell......”

Share on :
Aug 07,2023
Minithumbup
Sarah
By: 'Shahed'
Aug 07,2023
0 people found
this helpful
We recently bought our house through Goodfellows Carshalton Beeches. We viewed the property with Sarah Pine who was very friendly; gave sufficient time to explore the property and answered all queries to the best of her knowledge. The process from acceptance of offer was very ...
read full review
Was this helpful? Yes

“Great support and service right the way throu......”

Share on :
Aug 04,2023
Minithumbup
Sarah
By: 'Helen Mackinlay'
Aug 04,2023
0 people found
this helpful
Great support and service right the way through the process. We are very grateful for the help and would definitely use Goodfellows Carshalton again. Sarah is a star....
read full review
Was this helpful? Yes

“We would like to thank Goodfellows, you and y......”

Share on :
Jun 13,2023
Minithumbup
By: 'Robert and Brenda Andrews'
Jun 13,2023
0 people found
this helpful
We would like to thank Goodfellows, you and your team for the smooth and professional sale of our property. I would especially like to sing the praises of Amanda Smith. Amanda has very good communication skills and kept us updated at every level. There was ...
read full review
Was this helpful? Yes

“She is excellent...”

Share on :
Apr 24,2023
Minithumbup
Sarah
By: 'Katsutoshi Shimizu'
Apr 24,2023
0 people found
this helpful
In a market turmoil, it was a long and difficult process. She was always very kind, patient and customer oriented. I am very happy with her....
read full review
Was this helpful? Yes

“We had the best experience with Joel Smith as he ......”

Share on :
Apr 20,2023
Minithumbup
Joel
By: 'Ioanna'
Apr 20,2023
0 people found
this helpful
We had the best experience with Joel Smith as he helped us find the perfect flat, communication was excellent and everything completed on time. I would definitely recommend him and use for my next home purchase....
read full review
Was this helpful? Yes

“We are so pleased we chose to go with Goodfel......”

Share on :
Apr 03,2023
Minithumbup
Joel
By: 'lee david wilding'
Apr 03,2023
0 people found
this helpful
We are so pleased we chose to go with Goodfellows to sell our house .Although it was not all smooth sailing as our chain broke twice we still managed to buy our new house by the sea . Joel was brilliant and supportive during the whole ...
read full review
Was this helpful? Yes

“Sale of house...”

Share on :
Mar 02,2023
Minithumbup
Joel
By: 'Sue & Derek'
Mar 02,2023
0 people found
this helpful
It was so lovely to deal with friendly, cheerful staff, even though at times there were difficulties caused by one of the solicitors!!!! But Lee and Joel dealt with the problems and we completed. They were always contactable and Joel was always completely on top ...
read full review
Was this helpful? Yes

“The sale of a very tired property...”

Share on :
Nov 14,2022
Minithumbup
Sarah
By: 'Chris Nutting'
Nov 14,2022
0 people found
this helpful
I sold a property through Goodfellows, Carshalton Beeches as a Power of Attorney for an elderly gentleman. I had a very good service from Lee and Maria throughout the sale process but it is Sarah who needs a special mention. The property was not in ...
read full review
Was this helpful? Yes

“Joel Smith was one off the best and most prof......”

Share on :
Sep 30,2022
Minithumbup
Joel
By: 'Moishe'
Sep 30,2022
0 people found
this helpful
Joel Smith was one off the best and most professional agent I've ever dealt, was always there to help at every step of the way,...
read full review
Was this helpful? Yes

“The Search for the Perfect Home...”

Share on :
Aug 30,2022
Minithumbup
Sarah
By: 'Adriana'
Aug 30,2022
0 people found
this helpful
It was a long and difficult search to find the perfect home for my family but luckily with the help of Sarah Pine who was patient and determined to help us in search we finally found the perfect home for my family. Its a nice ...
read full review
Was this helpful? Yes

“Sarah was good in communication and did give ......”

Share on :
Aug 09,2022
Minithumbup
Sarah
By: 'Ravi bandaru'
Aug 09,2022
0 people found
this helpful
Sarah was good in communication and did give updates regularly. She advised good solicitor and mortgage advisor. I would recommend goodfellows....
read full review
Was this helpful? Yes

“For sale...”

Share on :
Aug 09,2022
Minithumbup
Maria
By: 'Ket'
Aug 09,2022
0 people found
this helpful
Hello Maria and the Goodfellows team, Thank you for your hard work, support and patience throughout the process of purchasing the property. It dragged a bit but was able to finally complete on the said date of Aug 1st. It was great working with you ...
read full review
Was this helpful? Yes

“Fast sale and help every step of the way! Lee......”

Share on :
Aug 09,2022
Minithumbup
Sarah
By: 'SJH'
Aug 09,2022
0 people found
this helpful
Fast sale and help every step of the way! Lee and Sarah were always contactable and answered any queries quickly. They helped to sell my property within a week. Would recommend using Goodfellows to anyone....
read full review
Was this helpful? Yes

“Rude and unresponsive...”

Share on :
Aug 03,2022
Minithumbdown
Joel
By: 'Danielle Evans'
Aug 03,2022
0 people found
this helpful
I purchased through Goodfellows and did not have a very good experience. 9 times out of 10 when I called it would go to the 'overflow service' and I would request a callback which was often never returned. Both myself and my solicitors found it hard to ...
read full review
Was this helpful? Yes
By: Lee Hunt
Aug 03, 2022
View all comments (1)
Hi Danielle, I am sorry you feel we did not do a good enough service for you. As you can see from all our other reviews we have this is not the normal service we provide. We try to answer all calls, I would like to mention though that we did manage to get you safely through to a completion with all the work we put in over the last week of your sale and we even persuaded our vendor to move out so you could complete the sale and to make you aware they still currently homeless and living with f ...

“Very good experience, efficient transparent p......”

Share on :
Aug 02,2022
Minithumbdown
Joel
By: 'Tony'
Aug 02,2022
0 people found
this helpful
Very good experience, efficient transparent process meant that the sale went through quickly .Alk the staff team were approachable and skilled in aspects of their work....
read full review
Was this helpful? Yes

“Sarah was very helpful in all aspects of the ......”

Share on :
Jul 28,2022
Minithumbup
Sarah
By: 'paul barber'
Jul 28,2022
0 people found
this helpful
Sarah was very helpful in all aspects of the transaction, including trying to chase up conveyancers etc. to try to push on the move....
read full review
Was this helpful? Yes

“SALE OF 44 ALMA ROAD...”

Share on :
Jul 22,2022
Minithumbup
Joel
By: 'LINETTE'
Jul 22,2022
0 people found
this helpful
WE WOULD LIKE TO EXTEND OUR THANKS & GRATITUDE TO THE ENTIRE SALES' TEAM @ GOODFELLOWS - CARSHALTON. IN PARTICULAR,OUR APPRECIATION TO JOEL SMITH FOR ALL HIS KIND ASSISTANCE, HARD WORK, ADVICE & SUPPORT THROUGHOUT THE PROCESS OF SELLING MY MOTHER'S HOUSE REMOTELY....
read full review
Was this helpful? Yes

“Efficient service...”

Share on :
Jul 22,2022
Minithumbup
By: 'Paulette'
Jul 22,2022
0 people found
this helpful
Very pleased with the service we received from Goodfellows. They organised the viewings really well and from those quite a few offers were received. A buyer was found within a day of the house being put on the market. Joel responded quickly and efficiently to ...
read full review
Was this helpful? Yes

“I have found them to be very helpful. knowled......”

Share on :
Jul 14,2022
Minithumbup
By: 'Jeannie'
Jul 14,2022
0 people found
this helpful
I have found them to be very helpful. knowledgeable of the area, professional, quick and efficient. Property was quickly let....
read full review
Was this helpful? Yes

“I mainly worked with Joel throughout the purc......”

Share on :
Jul 11,2022
Minithumbup
Joel
By: 'Matt Wheeler'
Jul 11,2022
0 people found
this helpful
I mainly worked with Joel throughout the purchase of the property and found him to be very helpful indeed and he made sure the process was as open and transparent as possible....
read full review
Was this helpful? Yes

“Great Team...”

Share on :
Jul 09,2022
Minithumbup
Sarah
By: 'Louise'
Jul 09,2022
0 people found
this helpful
Sarah always went above and beyond supporting me in the whole buying process! Thank you for all your help along the way!...
read full review
Was this helpful? Yes

“The team found a suitable tenant quickly and ......”

Share on :
Jul 05,2022
Minithumbup
By: 'Landlord'
Jul 05,2022
0 people found
this helpful
The team found a suitable tenant quickly and efficiently enabling the property to be let with minimal inconvenience. They managed the situation without fuss and little involvement from myself which as a business owner, I welcomed....
read full review
Was this helpful? Yes

“The Carshalton Beeches branch offers a great ......”

Share on :
Jul 01,2022
Minithumbup
By: 'David'
Jul 01,2022
0 people found
this helpful
The Carshalton Beeches branch offers a great service start to finish. Very professional, great communication. Very friendly staff and a pleasure to deal with....
read full review
Was this helpful? Yes

“Louise Jobson was one of the best in the mark......”

Share on :
May 26,2022
Minithumbup
By: 'Praburaj JR'
May 26,2022
0 people found
this helpful
Louise Jobson was one of the best in the market, when I was struggling to find the property with garden and drive way within my budget, most of the guys was laughing and said no to me, but she took more care and time for ...
read full review
Was this helpful? Yes
Staff picture Sarah
(58)
Staff picture Joel
(32)
Staff picture David
(32)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: [email protected]

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: [email protected]

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:10 PM 08/11/2017 by allAgents

Awards won by Goodfellows, Sutton SM5 3LB



Get in touch with

Goodfellows

Branch - Carshalton Beeches, Sutton, SM5