0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction
May 19,2022
May 19,2022
1
people found
this helpful
this helpful
I have been letting my property in East Croydon through Gateway Letting for the last 10 years but I'm having to find alternative arrangements because the service they are offering has deteriorated in recent years and they have also introduced new fees for property inspections and also for arranging repairs that all other agents include in their general management fee; this is in addition to the 12% commission they charge for doing nothing because they don't grant access to the property, the tenant is made to take the day off work for that. They ignore tenants requests for repairs, I'm finding the property in a total state of disrepair. I used to recommend Gateway but I don't anymore, I don't know what happened here, they don't even have an office anymore, it is a shame.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
19th May 2022
reviewed by 'Conchita'
12th Jan 2020
reviewed by 'Nkey'
10th May 2016
reviewed by 'Robsi'
Opening Hours
Address
Gateway Letting
Suite 138 Maddison House226 High Street
Croydon
Surrey
CR9 1DF
020 8090 1778
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 100% | 0% | £800 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- CR9
- BR3
- SE20
- Croydon
- CR2
- BR4
- CR8
- CR0
- CR0
- CR7
- CR6
- CR3
- CR4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 19,2022
May 19,2022
1
people found
this helpful
this helpful
I have been letting my property in East Croydon through Gateway Letting for the last 10 years but I'm having to find alternative arrangements because the service they are offering has deteriorated in recent years and they have also introduced new fees for property inspections and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 12,2020
Jan 12,2020
0
people found
this helpful
this helpful
Undersold my property by at least £200.00 a month, would not recommend this person!!
Did not do a property inventory of the tenant on my home!...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 22, 2020
View all comments
(1)
We valued the property at £1300 in 2018 before it was unexpectedly extensively refurbished by the landlord instead of just the promised lick of paint. We found a tenant whose moving in was persistently postponed due to the refurbishment (new kitchen, floors etc). The landlord wanted £200 more, the tenant couldn't afford that and had to withdraw and had only a a few days to find another property. We never saw the completed updated property. It was probably worth £200 more but not at the time ...
May 10,2016
May 10,2016
1
people found
this helpful
this helpful
Have lived in a flat they manage for nerly 7 months and they have inspected twice already. The agent is rude and took photos of personal belongings in the house and then emailed me questions what they where for.
They also overcharge for everything like most ...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Vendor Fees
1.25%Landlord Fees
12%Tenant Fees
No fees set. Last updated at 20/10/2022, 11:18 AM by BrigitteComplaints Procedure
see contacts page on website
Last updated at 10:18 AM 20/10/2022 by Brigitte
