“Delayed, disorganized and disappointing...”
1 Star Review
May 12,2022
By:
'James'
May 12,2022
Branch: London, 37-41 St John\\\'s Street
Services: Lettings (as a Tenant)
Rent PCM: £1906
Would you recommend?: No
Postcode: EC4M
Branch: London, 37-41 St John\\\'s Street
Lettings (as a Tenant)
Rent PCM: £1906
Postcode: EC4M
2
people found
this helpful
The agents were slow to arrange a viewing of the concerned property, attributed to the availability of the former tenants, which is entirely excusable. However agreement of the lease was protracted and the agents were slow to respond. When responses were made the agents were not prepared to accept any changes to their form of lease, including the deletion of terms which were not applicable - which was surprising and frustrating given that including terms in a contract which do not have application is not something one would expect. The agents were not flexible on the completion of the inventory check, and unwilling to complete this at a weekend. This resulted in the inventory check being completed without the tenant present - which meant that numerous issues (such as a non-flushing toilet and not working lights were missed on inventory check) - such issues have yet to be resolved some 3 weeks after the move in date. In addition despite paying all move in costs 8 days prior to the collection of keys, the funds were unable to be located by the accounts team on the move in date, which caused undue delay and was concerning, but entirely indicative of the service provided by these agents. It was understandably somewhat surprising that I was then asked to complete a review of the agents given the above and outstanding issues I still have with them! Whilst disappointing, unfortunately I cannot recommend these agents.
2
people found
this helpful
Was this helpful?
Yes