0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction
May 10,2022
May 10,2022
1
people found
this helpful
this helpful
If you use Marsh & Parsons be aware of the following;
Ask for any references they get for you on your behalf and vet them carefully and ask for a copy of the tenants passports. They do not check references sufficiently and the people they use to do some of this for them dont either.
Be aware that they will tell the tenant the landlord wants a 3 year contract with a tow year break clause and they will tell the landlord the tenant wants a 3 year contract with a 2 year break clause. This is not a good contract to have in the event the tenant falls behind on rent. M&P simply want a two year minimum contract so they can take all their fees in the first year for both years.
If the tenant defaults on the rent - they said to us, they paid me back commission on unpaid rent as a gesture of goodwill - please note legally they have to.
If you leave keys with them, they put all the sets they have on one ring and give them out as such - so in our case gave both sets of keys to a contractor - apparently standard practise.
Without going into detail we would be reluctant to use them again.
Ask for any references they get for you on your behalf and vet them carefully and ask for a copy of the tenants passports. They do not check references sufficiently and the people they use to do some of this for them dont either.
Be aware that they will tell the tenant the landlord wants a 3 year contract with a tow year break clause and they will tell the landlord the tenant wants a 3 year contract with a 2 year break clause. This is not a good contract to have in the event the tenant falls behind on rent. M&P simply want a two year minimum contract so they can take all their fees in the first year for both years.
If the tenant defaults on the rent - they said to us, they paid me back commission on unpaid rent as a gesture of goodwill - please note legally they have to.
If you leave keys with them, they put all the sets they have on one ring and give them out as such - so in our case gave both sets of keys to a contractor - apparently standard practise.
Without going into detail we would be reluctant to use them again.
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Latest Reviews
10th May 2022
reviewed by 'Jennifer Hesketh'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 100% | 0% | £2,383 | £2,383 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
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- Sales
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- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 14,2022
Jul 14,2022
2
people found
this helpful
this helpful
Nice & friendly until you sign the contract (Tenant) and after that just delays upon delays upon delays. Lots of faffing around and little of actually doing anything. Utterly ignored when trying to get our deposit back, dispute in progress. Avoid like a plague if you ...
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May 10,2022
May 10,2022
1
people found
this helpful
this helpful
If you use Marsh & Parsons be aware of the following;
Ask for any references they get for you on your behalf and vet them carefully and ask for a copy of the tenants passports. They do not check references sufficiently and the people they use ...
read full review
read full review
Was this helpful?
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Nov 07, 2022
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(1)
Property Ombudsman report on Marsh & Parson
We had been using Marsh & Parsons for some years and found them to be reasonably good, but in recent years, to be badly lacking, since they centralized their accounting and renewals. It also became apparent with a tenant that they put in one of our rental properties in 2021 that their referencing left a lot to be desired. Unfortunately, we trusted the agents M&P, and took them at their word. Something the property ombudsman picked up on. A warning t ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We had been using Marsh & Parsons for some years and found them to be reasonably good, but in recent years, to be badly lacking, since they centralized their accounting and renewals. It also became apparent with a tenant that they put in one of our rental properties in 2021 that their referencing left a lot to be desired. Unfortunately, we trusted the agents M&P, and took them at their word. Something the property ombudsman picked up on. A warning to all landlords, look at the references carefully and proof of the tenants identity, even when what is considered to be a reputable agency verbally tells you they are good and pass their checks. Different agencies have very different checks. An article comparing this alone would be very interesting. My sister is a property agent in Essex , a member of ARLA and has helped me through the process of exposing Marsh & Parsons and indeed other agents about referencing.
We took our complaint about M&P to the Property Ombudsman - they found in our favour on several areas and gave us an award of £400. I am told this is considered a very high award from the Property Ombudsman by real estate agents - if we had declined the offer, we could take them to the Smalls Claims Court to settle the £9K we were out of pocket. We would have liked to take it further but not being based in the UK made that difficult.
M&P declined our request to increase the award to match the fees they had charged us and in return we would sign a non-disclosure agreement.
We have just had the result from the Property Ombudsman October 2022 Case 79562
The Property Ombudsman found evidence that;
1. Marsh & Parsons regard the signature of the Tenancy Agreement as acceptance of references.
2. Marsh & Parsons encouraged the Complainants to sign the Tenancy Agreement before references had come back.
3. No evidence that informed the Complainants that the Tenant was self-employed at the outset of the tenancy.
4. No evidence that Marsh & Parsons informed the Complainants of the additional checks they were undertaking alongside the reference report as a result of the Tenant’s self-employed status.
5. Marsh & Parsons’ second complaint response was not provided within 15 working days.
Marsh & Parsons have not, therefore, met the Code requirements (1d, 2a, 2b,11g and 19f) and I, therefore, support the complaint to this limited extent.