0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
May 06,2022
May 06,2022
4
people found
this helpful
this helpful
Do not use this company.
Yvonne from Astley&Co is the rudest, most judgemental and unprofessional ‘director’ I have ever come across. Never would I have thought that an estate agent would try to block potential buyers from viewing a property. After contacting the homeowners directly (last resort as Yvonne wouldn’t respond to our call or confirm a viewing) we managed to view the property. Upon calling the agent to provide feedback of the viewing I was personally insulted by Yvonne on several occasions throughout the short phone call. Yvonne was wholly unprofessional, judgemental, rude and on too many occasions spoke over me. She continually lied to us from small details such as offering us one date to view the property then saying she offered three, to doubling the amount of viewings or over exaggerating the offers received to try and put us off.
I am thankful that the house we viewed wasn’t for us and therefore we won’t be needing to deal with Yvonne and her attitude problems, but I just wish to warn others of the dreadful experience I have been faced with. I will be reporting her to the Property Ombudsman.
Yvonne from Astley&Co is the rudest, most judgemental and unprofessional ‘director’ I have ever come across. Never would I have thought that an estate agent would try to block potential buyers from viewing a property. After contacting the homeowners directly (last resort as Yvonne wouldn’t respond to our call or confirm a viewing) we managed to view the property. Upon calling the agent to provide feedback of the viewing I was personally insulted by Yvonne on several occasions throughout the short phone call. Yvonne was wholly unprofessional, judgemental, rude and on too many occasions spoke over me. She continually lied to us from small details such as offering us one date to view the property then saying she offered three, to doubling the amount of viewings or over exaggerating the offers received to try and put us off.
I am thankful that the house we viewed wasn’t for us and therefore we won’t be needing to deal with Yvonne and her attitude problems, but I just wish to warn others of the dreadful experience I have been faced with. I will be reporting her to the Property Ombudsman.
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Latest Reviews
6th May 2022
reviewed by 'Kirsten'
Opening Hours
Address
Astley & Co
199 Wroxham Road
Norwich
Norfolk
NR7 8AG
01603 415182
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- NR7
- NR13
- Sprowston
- Rackheath
- nr6
- Old Catton
- nr3
- Norwich
- nr1
- Norwich City Centre
- nr10
- Spixworth
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
May 06,2022
May 06,2022
4
people found
this helpful
this helpful
Do not use this company.
Yvonne from Astley&Co is the rudest, most judgemental and unprofessional ‘director’ I have ever come across. Never would I have thought that an estate agent would try to block potential buyers from viewing a property. After contacting the homeowners ...
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read full review
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Vendor Fees
1%Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 19/10/2022, 3:52 PM by Yvonne AstleyComplaints Procedure
No procedure set.
Last updated at 2:52 PM 19/10/2022 by Yvonne Astley
