“Terrible communication...”
1 Star Review
May 06,2022
By:
'K'
May 06,2022
Branch: London, 1 Wilton Road
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: SE18
Branch: London, 1 Wilton Road
Sales (as a Buyer)
Postcode: SE18
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Honestly they were completely non existent and I don’t know even know what they truly did in helping the whole process??? We were looking to buy a house - we found a house we liked and booked a viewing. Turn up and the vendor themselves showed us around. On a positive note it was quite nice as we got chatting and fell in love with the place. We asked the agents for a 2nd viewing after we’d made an offer. It was lucky we had come by that day as while we were in the agents the vendor called them to ask where we were - we weren’t told that our 2nd viewing had been confirmed and it was still the vendor who had to take us around the property. After our offer was accepted they were more or less non existent. I honestly feel if I was the vendor I would question their commission. Communication throughout was terrible. It was lucky we exchanged numbers with the vendor so we could keep in touch as they agents were so bad at keeping us up to date, even our solicitor was getting annoyed. To top it off we have been emailing the agents to finally take the sold board down and we’re being ignored. I have half a mind to just take it and leave it outside their door. I really wouldn’t bother with these agents and just sell the house yourselves as you’ll get better customer service. I felt sorry for our vendor as she was the one who hired this useless company.
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