100% sales valuation accuracy
100% sales fee satisfaction
88% lettings valuation accuracy
96% lettings fee satisfaction
May 04,2022
May 04,2022
0
people found
this helpful
this helpful
They have booked my appointment for the property to view the property, even I have shows my interest on that
Property so instead to offer the property, they issued parking ticket that why did you park at this property for the appointment so very poor service and really don't help to sort out the ticket issued for they ask me to come and view so instead of rent out the
Property to me they issue the ticket which is really shame and I would advice to anyone please be careful of this agency viewing booking appointments .
Property so instead to offer the property, they issued parking ticket that why did you park at this property for the appointment so very poor service and really don't help to sort out the ticket issued for they ask me to come and view so instead of rent out the
Property to me they issue the ticket which is really shame and I would advice to anyone please be careful of this agency viewing booking appointments .
Attachments
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
20th May 2024
reviewed by 'BENJAMIN'
15th May 2024
reviewed by 'Kadina Villanueva'
22nd Apr 2024
reviewed by 'NA'
15th Jul 2023
reviewed by 'Jonathan'
14th Feb 2023
reviewed by 'nicole'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £205,000 | £205,000 |
| Lettings | 88% | 96% | £325 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 24 | 0 | 55 | 3 | 2 | 0 | 1 | 0 | 7 | 2 |
Areas covered
- LU1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
May 20,2024
May 20,2024
0
people found
this helpful
this helpful
My experience with Northwood has been nothing short of commendtions. I like the way they are are organised and prompt in their response. The willingness to assist is impeccable and their staff are courteous. Marta, you are doing a great job. Keep up the good ...
read full review
read full review
Was this helpful?
Yes
Yes
May 15,2024
May 15,2024
0
people found
this helpful
this helpful
I couldn't be more satisfied with the experience.
Moving home for the first time is scary for a young couple but they helped through every step, the communication was great. Every query I had was promptly addressed.
The staff are so kind, I have not ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 22,2024
Apr 22,2024
0
people found
this helpful
this helpful
Excellent communication and processes, well handled and completed by Marta Merch...
read full review
read full review
Was this helpful?
Yes
Yes
May 22, 2024
View all comments
(1)
I was very happy with the Northwood team, especially Marta, who was extremely competent from start to finish. Marta made the whole property process straightforward & I knew where I stood, from start to finish. Excellent work from the Northwood team & very happy with the service. ...
Jul 15,2023
Jul 15,2023
0
people found
this helpful
this helpful
Northwood have provided an excellent service to me over a number of years.
They have looked after a property for me on a "fully managed " basis.
They are an experienced well managed team, without exception they are a pleasure to deal with.
This firm has ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 09,2023
Apr 09,2023
0
people found
this helpful
this helpful
5 star service , Molly was very helpful and explained everything very well , she did everything to ensure early check in to the property , will highly recommend Northwood, thank you team...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14,2023
Feb 14,2023
0
people found
this helpful
this helpful
Molly was a great help from start to finish.
Great communication and helped with all queries.
Lovely move to our new home...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 25,2023
Jan 25,2023
0
people found
this helpful
this helpful
Our property was formerly managed by a long-established family-run estate agent. We had an excellent relationship with them, so we were mortified when the owner decided to sell the business. Northwood had a hard act to follow! But they have been a worthy successor, despite ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 19,2022
Dec 19,2022
0
people found
this helpful
this helpful
I have rent through Northwood in Luton and Molly has been a star ⭐️ She is so positive and polite, has helped me from day one and has been really quick and effective with everything I have required. I really thank her for the support...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07,2022
Nov 07,2022
0
people found
this helpful
this helpful
Kira from Northwood is an absolute star! Helped us from the start to finish with finding a property. Lovely girl and communication throughout was impeccable. Thank you so much!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28,2022
Oct 28,2022
0
people found
this helpful
this helpful
I mainly dealt with Molly. Very efficient and clear with everything from the onset. Molly and the staff helped make my move as seamless as possible and continue after you've moved in....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2022
Sep 30,2022
0
people found
this helpful
this helpful
A complete waste of time - non professional approach - will not recommend - stay away from them.
After getting all the documents they said that property is let to someone else....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03, 2022
View all comments
(1)
I cannot locate your application so I am unsure how far along in the process you was. Once we receive full documentation from anybody applying for our properties we submit them to the landlord for them to make a decision on whether they wish to proceed. If there are more than 1 applications completed at the same time then it is up to the landlord to decide who they wish to proceed with. If the landlord has chosen to go with a stronger applicant there is nothing else I can do and apologize that y ...
Jul 08,2022
Jul 08,2022
0
people found
this helpful
this helpful
We had been looking to rent for quite some time with no success. As soon as we met Northwood they were instantly helpful, friendly and caring. We secured a beautiful property within a week. Highly recommended and extremely fast communication always! Could not have asked ...
read full review
read full review
Was this helpful?
Yes
Yes
May 12,2022
May 12,2022
0
people found
this helpful
this helpful
Thank you Northwood for getting my husband and I are first home. We had the pleasure of working with lovely Molly Hills who helped us understand our landlords wants and needs as well as our tenancy. She made us feel comfortable and that we were ...
read full review
read full review
Was this helpful?
Yes
Yes
May 04,2022
May 04,2022
0
people found
this helpful
this helpful
They have booked my appointment for the property to view the property, even I have shows my interest on that
Property so instead to offer the property, they issued parking ticket that why did you park at this property for the appointment so very poor ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
May 05, 2022
View all comments
(1)
Thank you for your comments.
We are sorry to hear that you are unhappy with Northwood's services. I would like to express that we do not issue any parking tickets and we are not responsible for this private car park.
The area in which you have parked on is clearly displayed with a sign stating
that the land is private, along with the land owners company details. As
previously advised, please do give the company who issued the ticket a call and
they can assist you further. ...
Sep 28,2021
Sep 28,2021
0
people found
this helpful
this helpful
Kira, Sham and the team at Northwood, Luton have been so supportive and efficient with any and all of my queries. Never had an issue reaching the office and all of the staff are approachable and friendly. I never had to wait too long to ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 17,2021
Sep 17,2021
0
people found
this helpful
this helpful
It was a great experience with Northwood regarding renting the flat. I am more than happy with their way of professional dealings....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 15,2021
Sep 15,2021
0
people found
this helpful
this helpful
Northwood made the process of moving a fast, painless and easy experience.
The team were very helpful and were great at keeping me in the loop....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 11,2021
Jan 11,2021
0
people found
this helpful
this helpful
Kira Jaye has been a great point of contact to have within Northwood. Very helpful and friendly and always willing to go above and beyond. Exceptional customer service. Keep up the great work!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 04,2020
Dec 04,2020
0
people found
this helpful
this helpful
Excellent firm, professional, helpful, always a phone call away if you need them.
We lived in our rental property for a year and a half before buying a property and Northwood made it a pleasure from start to finish. If we ever needed them they ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30,2019
Oct 30,2019
0
people found
this helpful
this helpful
We've been with Northwood for over 2 years and we couldn't be happier with the service. Everytime there was something, the answer was Quick and helpfull. If we ever go back to Luton, they will for sure be our agents....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30,2019
Oct 30,2019
0
people found
this helpful
this helpful
I recently rented a property with Northwood and was very happy the staff are very helpful and friendly And quick to resolve any issues that appeared on the property....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28,2019
Oct 28,2019
0
people found
this helpful
this helpful
I rented out my house through Northwood in Luton under their Guaranteed Rental Scheme because I wanted stress free renting as I've had quite a few problems with tenants in the past. I'm so pleased I did. They really do make the whole experience stress ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 20,2019
Feb 20,2019
0
people found
this helpful
this helpful
The process for me to move into the property was very fast but professional. I would recommend Northwood to anyone who is looking to rent properties. Staff are very helpful and also welcoming....
read full review
read full review
Comment on agent fees
The renting price and also agent’s fees for the property was very affordable for me. And the house was in such a clean state.
Was this helpful?
Yes
Yes
Feb 20,2019
Feb 20,2019
0
people found
this helpful
this helpful
All staff at Northwood have been extremely helpful. All our checks etc were done within days and everything only took a week to process. Staff couldn't have been more helpful and kept me updated every step of the way....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 20,2018
Dec 20,2018
0
people found
this helpful
this helpful
Kira was a pure pleasure to deal with. Friendly, professional, helpful. Cannot recommend Northwood enough, we had the most positive experience....
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
Dec 18,2018
Dec 18,2018
0
people found
this helpful
this helpful
So far i sm very happy with the service i have received from Northwood staff. They are always willing yo answer any questions and always very polite. Thank you...
read full review
read full review
Comment on agent fees
Acceptable
Was this helpful?
Yes
Yes
Aug 09,2018
Aug 09,2018
0
people found
this helpful
this helpful
When DWR merged with Northwood we were very apprehensive. The team at DWR were always so friendly and helpful. Plus they rated us their "Number One Tenants," so they are a hard act to follow! It's early days in our new business relationship, but it ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Jul 30,2018
Jul 30,2018
0
people found
this helpful
this helpful
I would highly recommend Northwood Estate agents to friends and family. They made my experience stress free, and able to find a new home for me and my son - whose amazed still since moving in.
Just want to say a big thank you....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jul 26,2018
Jul 26,2018
0
people found
this helpful
this helpful
We've been extremely lucky in having Ola as the person that has been dealing with us. She has been extremely helpful and has been really enthusiastic throughout the whole process. I definitely recommend this estate agent. Thank you....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 24,2018
Jul 24,2018
0
people found
this helpful
this helpful
I was pleasantly surprised to see the variety of choices and informative website of the agency. It was a pleasure to communicate with very professional staff, such as Kira, who knows her job very well. I would recommend Northwood and agent Kira to all my ...
read full review
read full review
Comment on agent fees
Fee matches quality
Was this helpful?
Yes
Yes
Ela
(37)
Dell
(28)
Kira
(12)
Molly
(7)
Sham
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:48 AM 05/07/2018 by allAgents
Best Letting Agent in Luton 
We are sorry to hear that you are unhappy with Northwood's services. I would like to express that we do not issue any parking tickets and we are not responsible for this private car park.
The area in which you have parked on is clearly displayed with a sign stating
that the land is private, along with the land owners company details. As
previously advised, please do give the company who issued the ticket a call and
they can assist you further.