0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Apr 29,2022
Apr 29,2022
1
people found
this helpful
this helpful
I've had an awful experience with trying to let a property through Johns & Co. In particular with Stephen Brown.
I put in an offer for a studio apartment, he then told me mine was in the top two but I'd need to up it to get the property. I upped my offer and tenancy length, to which he told me I would definitely get the letting (telling me the other person's offer and their increase). He told me he'd be in touch the following morning after speaking with the landlord. I waited all day, messaged him repeatedly, called the office, emailed, all to no reply at all. Literally ghosted by a 'professional' who's meant to be helping you. In fact, I'm now pretty sure he blocked me on WhatsApp once I sent my increased offer.
It now says on the website that the property has been let. It's clear to me that he played my offer off against another person's to get more out of us all.
It's been a horrible house search due to the competitive market, and I'd been waiting all day not knowing if I'd got it or not (but feeling hopeful after the call), but the failure to even send a message to say the property has been let shows the empathy levels of this company and Stephen in particular. I'm now a day closer to being homeless with no progress in my house hunt because I've wasted days dealing with this.
Disgusting tactics, I advise anyone looking to rent to avoid them.
I put in an offer for a studio apartment, he then told me mine was in the top two but I'd need to up it to get the property. I upped my offer and tenancy length, to which he told me I would definitely get the letting (telling me the other person's offer and their increase). He told me he'd be in touch the following morning after speaking with the landlord. I waited all day, messaged him repeatedly, called the office, emailed, all to no reply at all. Literally ghosted by a 'professional' who's meant to be helping you. In fact, I'm now pretty sure he blocked me on WhatsApp once I sent my increased offer.
It now says on the website that the property has been let. It's clear to me that he played my offer off against another person's to get more out of us all.
It's been a horrible house search due to the competitive market, and I'd been waiting all day not knowing if I'd got it or not (but feeling hopeful after the call), but the failure to even send a message to say the property has been let shows the empathy levels of this company and Stephen in particular. I'm now a day closer to being homeless with no progress in my house hunt because I've wasted days dealing with this.
Disgusting tactics, I advise anyone looking to rent to avoid them.
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Latest Reviews
9th Dec 2022
reviewed by 'Teresa'
29th Apr 2022
reviewed by 'Lauren'
22nd Apr 2021
reviewed by 'narinder'
Opening Hours
Address
Johns & Co
Hardy Building, West Hampstead Square West End Lane
West Hampstead,London
Greater London
NW6 2BR
02074812907
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 100% | 99% | £1,500 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 09,2022
Dec 09,2022
0
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Joseph Cliff brilliant, smart, very kind and thoughtful.
You can totally rely on him. Daniel & Rachel also very responsive too...
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Apr 29,2022
Apr 29,2022
1
people found
this helpful
this helpful
I've had an awful experience with trying to let a property through Johns & Co. In particular with Stephen Brown.
I put in an offer for a studio apartment, he then told me mine was in the top two but I'd need to up it to ...
read full review
read full review
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Yes
Apr 22,2021
Apr 22,2021
0
people found
this helpful
this helpful
After using different number of agents in London and getting no where, once I came across Johns&co things where dealt with promptly and I was in the property i wished within days, hassle free.
I would like to thank Joseph Cliffe and Aubrey for ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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