96% lettings valuation accuracy
95% lettings fee satisfaction
Apr 21,2022
Apr 21,2022
1
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Richard has been helpful and proactive in supporting us with a purchase. Richard always returns our calls and is proactive in progressing the sale through communication with ourselves and the seller.
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Latest Reviews
8th Nov 2024
reviewed by 'P & L Dunnett'
26th Oct 2024
reviewed by 'Neelu'
25th Jul 2024
reviewed by 'Sharon Maid'
11th Jul 2024
reviewed by 'Piotr'
8th Jul 2024
reviewed by 'Paula Brady'
Opening Hours
Address
Beresfords
145 High Street
Colchester
Essex
CO1 1PG
sell: 01206 764444 lett: 01206 763333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 96% | 95% | £600 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 52 | 4 | 56 | 9 | 84 | 2 | 68 | 4 | 7 | 2 |
Areas covered
- CO4 5
- CO1 1
- CO4 9
- CO1 2
- CO6 2
- CO2 0
- CO6 3
- CO2 7
- CO6 4
- CO2 9
- CO7 9
- CO3 0
- CO2 8
- CO3 3
- CO3 4
- CO4 0
- CO4 3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 08,2024
Nov 08,2024
0
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Since taking over as Manager of Colchester Beresfords and acting for our property, Daniel Buck has made a significant and positive impact, which has resulted in the very recent and ongoing sale of our home.
Daniel has consistently responded promptly to all our enquires in ...
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Oct 26,2024
Oct 26,2024
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Quick installation - really pleased with the time. We really needed the fix, so appreciate the fast service....
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Oct 21,2024
Oct 21,2024
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Friendly, helpful and understanding. No doubts that they wouldn't continue this throughout our tenancy if we had any issues. Appreciated the chase up phone calls which showed more attention than other agencies. Thanks to Tessa and Ella...
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Oct 26, 2024
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Dear Emilie,
Thank you so much for your kind feedback! We're thrilled to hear Tessa and Ella made you feel supported and valued. Our team is here for you, so don’t hesitate to reach out anytime.
Regards
Ryan Spong - Area Lettings Director ...
Jul 25,2024
Jul 25,2024
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Richard sold our house, from the start he was great outlining the entire process a buyer was found within 2 weeks, and the sale went through fast with Richard updating us weekly....
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Aug 13, 2024
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(1)
Hi Sharon,
Many thanks for the 5 star award and kind comments for Richard who is based at our Colchester office. I am pleased to hear you had a positive experience selling your house with Richard as he works hard to deliver the best possible customer service, keeping all parties regularly updated throughout the process. We appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager ...
Jul 11,2024
Jul 11,2024
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professionally nice and pleasant, everything went quickly and without any problems...
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Jul 18, 2024
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Dear Piotr,
Thank you for leaving a 5 star review!
We're pleased to hear that you had a positive experience with our Colchester office, and we hope that you are settling in nicely into your new place.
Regards
Ryan Spong - Area Lettings Director ...
Jul 08,2024
Jul 08,2024
0
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A Wonderful and trustworthy, professional estate a ent. I truly felt in safe and caring hands throughout 1 ' purchase. Phoebe is so organised and pays
¿ ention to detail. She follows everything up and has
* ellent communication skills. I couldn't have asked 1 a better experience and ...
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Jun 19,2024
Jun 19,2024
0
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Great experience with Beresfords. Professional, responsive, and efficient. Made renting easy and hassle-free. Highly recommend!...
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Jun 27, 2024
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(1)
Dear Baris,
Thank you for your positive feedback! We're thrilled to hear we have made your renting experience easy and hassle-free. Your recommendation means a lot to us.
Regards
Ryan Spong - Area Lettings Director ...
May 20,2024
May 20,2024
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Jade was fantastic, always a pleasure to talk to and has helped us so much - sending a big THANK YOU. We have noticed such a huge difference since you have been in contact with us...
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May 22, 2024
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(1)
Dear Laura,
Many thanks for leaving us a review!
We're delighted to hear about your great experience with Jade. She is exceptionally attentive and dedicated to providing outstanding service. I'll make sure that I pass on your kind words.
Regards
Ryan Spong - Area Lettings Director ...
May 19,2024
May 19,2024
0
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I have used Beresfords for years and always found them very efficient and helpful. Sam Taylor was very helpful answering any questions I had and Tessa Stanford is very professional, informing me of all regulations and obligations....
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May 22, 2024
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Thank you for much for leaving a 5 star review!
Thank you for also your loyalty and kind words! We're thrilled to hear Sam and Tessa provided you with helpful and professional service. We look forward to continuing to meet your needs!
Regards
Ryan Spong - Area Lettings Director ...
Apr 29,2024
Apr 29,2024
0
people found
this helpful
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Have used Berisfords several times to help find tenants for our properties. They take a great deal of care to understand one's needs and undertake a lot of filtering to put forward appropriate tenants to make the job easier and quicker for us. Communication is ...
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May 14, 2024
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(1)
Dear Michael,
Thank you for leaving such a glowing review.
We're delighted that Tessa, Holly, and Sam have provided excellent service and attention to detail. Your recommendation means a lot to us. We look forward to continuing to support your property management needs!
Regards
Ryan Spong - Area Lettings Director ...
Apr 29,2024
Apr 29,2024
0
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We dealt with Sam Taylor from Beresfords and we couldn't ask for a better agent. He was very professional, kind, helpful, and quick to facilitate the initial communication between the landlords and us, tenants. He was easy to reach out to and quick in providing ...
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May 14, 2024
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Dear Simona,
Thank you for leaving a 5 star review!
We're pleased to hear that you had a positive experience with the team at Colchester, in particular Sam & Holly. They understand the importance of customer service and it's great to hear the impact it has on people they are dealing with.
We wish you all the best in your new home!
Regards
Ryan Spong - Area Lettings Director ...
Apr 04,2024
Apr 04,2024
0
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Helpful, friendly and efficient. Always on had to answer any questions I had....
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Mar 23,2024
Mar 23,2024
0
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Oliver by far was the best real estate agent we've encountered during our experience with searching for a new home. Polite, punctual and highly informative. Patient, charismatic and most of all had the intentions of the buyer as much of a priority as the sellers. ...
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Mar 11,2024
Mar 11,2024
1
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I have been a client of Tessa and Beresfords in Colchester for many years after successfully letting several properties. Yet again on a renewal they have performed well, marketing at the right price prompt and quickly finding a tenant and processing checks in a timely ...
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Mar 16, 2024
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(1)
Dear Keegan,
Thank you for providing us with a 5 star review!
We value your feedback and we are very pleased that you have been happy with the service we have provided over the years. Should you require any further assistance, please do get in touch.
Regards
Ryan Spong - Area Lettings Director ...
Mar 05,2024
Mar 05,2024
0
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Our sale of a unique house, requiring a buyer who was passionate about the character and history of the building, was handled professionally throughout by Beresfords. Communications with the agent was good also - phone calls were always returned when a message had to be ...
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Feb 27,2024
Feb 27,2024
0
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This was the first time I have rented through a letting agent and the whole process has been excellent from start to finish. Sam is a very friendly and professional young man and has been really helpful from our first meeting. He has helped arrange ...
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Mar 04, 2024
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Dear Andrew,
Thank you for reaching out and leaving us a 5 star review.
We're pleased to hear that you had a positive experience with our Colchester office, in particular Sam. Although Sam is very new to the team, he shows excellent customer service and knowledge and is happy to go the extra mile to ensure client satisfaction.
Regards
Ryan Spong ...
Feb 19,2024
Feb 19,2024
0
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Excellent estate agents, best in town and had a great service from Oliver Allen...
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Feb 17,2024
Feb 17,2024
0
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Professional, courteous and helpful in all dealings. On this occasion my property sold through another agent, but Oliver Allen did arrange several viewings and gave helpful market advice....
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Feb 11,2024
Feb 11,2024
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Thorough and efficient. They were professional and curious. Good communication....
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Feb 17, 2024
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Dear Schalk,
Thank you for your 5 star review!
It's great to hear that you had a positive experience with Sam at our Colchester office. Sam is great asset to the company and I'll be sure to pass on your kinds words.
Regards
Ryan Spong - Area Lettings Director ...
Feb 09,2024
Feb 09,2024
0
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We were impressed with the level of professionalism shown by Oli and the team at Beresfords Colchester. Great communication, reliability and transparency. Other family have purchased their property with Beresfords and they have recommended them to us and we are glad we followed their advice....
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Jan 11,2024
Jan 11,2024
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All good. I was on a tight schedule and Beresfords managed to deliver without any issues or delays. Would recommend....
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Jan 20, 2024
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Dear Luke,
We're thrilled to hear that we could meet your tight schedule seamlessly with no issues or delays; thank you for your recommendation!
Regards
Ryan Spong - Area Lettings Director ...
Dec 21,2023
Dec 21,2023
0
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Professional and experienced staff
Good communication
Quick process of letting the property that I chose...
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Jan 20, 2024
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Dear Aina,
Thank you for your kind review! We're delighted to hear that the team at our Colchester branch provided you with a quick and smooth process for letting the property. We wish you all the best in your new home.
Regards
Ryan Spong - Area Lettings Director ...
Dec 16,2023
Dec 16,2023
0
people found
this helpful
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I have been a tenant of a managed property for 8 years. Staff are efficient and professional. Initially I was given help and guidance to find an appropriate property for my needs and any maintenance issues raised were addressed in a timely manner throughout the tenancy. ...
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Jan 20, 2024
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Dear Mrs Wright,
Thank you for your kind words and loyalty over the past 8 years! We're thrilled to hear that you've found our team at Beresfords to be efficient, professional, and providing good customer service. Your positive feedback means a lot to us, and we look forward to continuing to meet your expectations in the future.
Regards
Ryan Spong - Area Lettings Director ...
Dec 14,2023
Dec 14,2023
0
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this helpful
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I had a great experience and great help received and I got all the maximum attention I needed and a lot of professionalism. Communication was great...
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Jan 20, 2024
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Dear Beremauro,
Thank you for sharing your positive experience with us! We're thrilled to hear that you received a great service by our team in Colchester, and we appreciate your feedback.
Regards
Ryan Spong - Area Lettings Director ...
Nov 17,2023
Nov 17,2023
0
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SCAMMER ALERT! RACIST!
They are racist. They scammed us of 1211 gbp.Don't ever buy or rent from them. I rented a property from them. The property was left in the perfect condition as it was provided to us. We verbally informed inspection person Kate, that ...
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Nov 23, 2023
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Vishal,
Having read the contents of your recent review, I felt compelled to reply personally due to the seriousness of the allegation made against our Company. You have suggested that our staff have discriminated against you due to your race and also ‘scammed’ you out of money.
Having personally reviewed the contents of the related file notes which are recorded chronologically, there has never been any reference made by you to any form of discrimination over a considerable period, whilst ...
Nov 13,2023
Nov 13,2023
0
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Joleen has be very helpful, kind and
done all she can to sort issues out....
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Nov 29, 2023
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Dear Cherril,
Thank you for taking the time out to write us a review.
We are pleased to hear that you had a positive experience with Joleen, we are always here to help.
Regards
Ryan Spong - Area Lettings Director ...
Nov 03,2023
Nov 03,2023
0
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Company and staff are very professional. They found us the right buyer for our house....
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Nov 02,2023
Nov 02,2023
0
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Jolene is our property manager and has really helpful throughout the whole tenancy. When we have had issues she’s supported with getting them addressed and she has always got back to us. Very good at communicating....
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Nov 29, 2023
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Dear Kayleigh,
Thank you for your positive feedback! We're glad to hear that Jolene has been consistently helpful throughout your tenancy, addressing issues promptly and maintaining excellent communication.
Regards
Ryan Spong - Area Lettings Director ...
Oct 26,2023
Oct 26,2023
0
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Joleen has been Amazing!
She ensures she keeps us updated on all information regarding our repairs and gives prompt feedback regarding our complaints too.
Joleen is a great listener too. She never rushes off the phone without understanding what the query is about, plus, she ...
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Oct 26,2023
Oct 26,2023
0
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Very humble, Caring and helpful with everything. Really glad she's about as she has been very helpful since I have moved in....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
https://www.beresfords.co.uk/complaints-procedures/
Last updated at 3:50 PM 08/02/2019 by allAgents
Best Letting Agent in Colchester 
Many thanks for the 5 star award for Richard from our Colchester office. You will have been in very safe hands with Richard, who prides himself on the quality of his customer care. He will guide and support throughout the process, keeping in regular contact with all parties. Your kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager