Cairds Estate Agents
Epsom-Lettings, Epsom, KT18
4.6/5, 36 reviews
89% recommended
100% sales valuation accuracy
75% sales fee satisfaction
50% lettings valuation accuracy
50% lettings fee satisfaction

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“Cairds - The Worst...”

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Apr 19,2022
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By: 'Saz'
Apr 19,2022
0 people found
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We had one of the worst renting experiences with Cairds, I honestly could write a book about how bad their service is. Not only do their staff gossip all day in the office about tenants, they allow HORRIBLE landlords to rent their poorly kept properties out and the agency does nothing to prevent it. We had so many issues in our flat from DAY ONE which Cairds blind sided us too & we ended up spending our own money to resolve the problems as the agency and the land lord was no help at all. We rarely complained but when we did, shortly after we was handed our 4 week notice. Kicked out with a brand new baby, because we complained about a washing machine that was damaging our clothes. (We was planning on leaving anyway as we couldn’t justify living their any longer, but despite this, they still served us a notice with no reason and/or courtesy from the Landlord)

Upon moving in, we was promised a professional clean, we never received one, the flat was disgusting with things broken. Previous tenant had animals living in the flat, despite it being on the contract that no pets were allowed. From day one, we had a broken bathroom fan, broken bath panel, broken curtain rail, broken shower holder, broken washing machine drum and filter, broken light bulbs, unclean flat full of animal hair, dirty oven, thermostat needing replacing, mildew growing, drafty windows, paint peeling, flooring unlevel, skirting boards hanging off, nails all over the walls... I could go on, the list really is endless.

When we told Cairds our property wasn’t clean upon arrival as promised & in the contract, they did nothing and offered no solution. From then, the flood gates of problems opened. The flat we rented wasn’t ventilated properly with no air vent and drafty windows causing mould to grow throughout the building over the period of our year stay, when we mentioned to Cairds, they told us it’s our own fault and to ‘Open a window’… In the middle of WINTER with a new born baby. They offered no solution to ANY issue we raised, everything was OUR fault (even though it wasn’t) We couldn’t believe it. In the end we stopped trying and paid out for a dehumidifier for the sake of our baby to help with the moisture in the air causing the damp. This should of been an expense they or the landlady paid for after all we are giving them our rent money, on time, every month for a flat with absolute no up keep. The land lady should be ASHAMED, but I’m sure she wont be, as the agency allow her negligence. After all she has kept the same mouldy curtains and dirty, stained shower curtain for every tenant for at least the past 4 years going off the photographs on the letting. Absolutely disgusting. We kept them in storage and got them back out before leaving, we couldn’t justify using such things.

Cairds do not adhere to their own contract & do not live up to their end of the bargain. They especially like to grab onto vulnerable tenants who they think won’t complain, but unfortunately for them, that’s not how it works. Some people may pay the rent, keep quiet and put up with that, but definitely not us. They continue to let the landlords be cowboys. Rubbish service & will NEVER be using them again. We are so glad to be gone and not forced to pay a penny more towards that horrible land lady.

Thank God our deposit was protected and there were no crafty moves to try and deduct any funds from us… Probably because they had no leg to stand on if they wanted to try.
Good luck to the new Tenants who use Cairds and their dodgy landlords. You’re gonna need it!
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Latest Reviews

View all Reviews 36
19th Apr 2022
reviewed by 'Saz'
“We had one of the worst renting experiences with Cairds, I honestly could write a book about how bad their ......”
23rd Jan 2022
reviewed by 'Robert'
“From the tenants first viewing my property to them moving in took 8days.Well done Millie, Jade and the letting ......”
2nd Oct 2021
reviewed by 'harrylee17'
“Property Purchase - Prompt follow-up upon initial contact. Consistency on price information needs to be improved, as we have got ......”
27th Sep 2021
reviewed by 'Gemma'
“We recently rented a place through Cairds in Epsom, Lorna was absolutely fantastic, she was efficient and knowledgable and anything ......”
4th Sep 2020
reviewed by 'James'
“I would recommend Cairds lettings and especially Millie rarely do you find someone who understands customer service and also has ......”
25th Aug 2020
reviewed by 'Hanna'
“I used Cairds letting Company very helpful, very caring, friendly and competent.Millie White and Jane were working hard to ......”
Opening Hours
  • Monday: 08:45 - 19:00
  • Tuesday: 08:45 - 19:00
  • Wednesday: 08:45 - 19:00
  • Thursday: 08:45 - 19:00
  • Friday: 08:45 - 19:00
  • Saturday: 08:45 - 18:00
  • Sunday: 10:00 - 16:00
Address

Cairds Estate Agents
3 West Street
Epsom
Surrey
KT18 7RL
01372 731966

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 75% £332,500 £750,000
Lettings 50% 50% £1,000 £1,440
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 2 13 2 7 0 2 0 4 0
Areas covered
  • KT17
  • Epsom, Yule, Ashtead
  • KT18
  • Taddworth, Langley vale
  • KT19
  • Esher
  • KT20
  • KT21
  • KT10
  • KT22
  • SM7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS The Guild
Rankings
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Ashtead, KT21
Epsom-Lettings, KT18
Epsom-Sales, KT19

“Cairds - The Worst...”

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Apr 19,2022
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By: 'Saz'
Apr 19,2022
0 people found
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We had one of the worst renting experiences with Cairds, I honestly could write a book about how bad their service is. Not only do their staff gossip all day in the office about tenants, they allow HORRIBLE landlords to rent their poorly kept properties ...
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“From the tenants first viewing my property to......”

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Jan 23,2022
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Millie,
By: 'Robert'
Jan 23,2022
0 people found
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From the tenants first viewing my property to them moving in took 8days. Well done Millie, Jade and the letting team....
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“Property Purchase - Prompt follow-up upon initial contact. Consistency on ......”

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Oct 02,2021
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By: 'harrylee17'
Oct 02,2021
0 people found
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Property Purchase - Prompt follow-up upon initial contact. Consistency on price information needs to be improved, as we have got different indications from different staff during initial price negotiation stage. We used our own conveyancing solicitor, so we have no comment on the ones they ...
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“Fantastic team in Epsom...”

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Sep 27,2021
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Lorna
By: 'Gemma'
Sep 27,2021
0 people found
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We recently rented a place through Cairds in Epsom, Lorna was absolutely fantastic, she was efficient and knowledgable and anything she was unsure of she found out and got right back to us. Her team were equally as helpful and managed to get us into ...
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“I would recommend Cairds lettings....”

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Sep 04,2020
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Millie
By: 'James'
Sep 04,2020
0 people found
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I would recommend Cairds lettings and especially Millie rarely do you find someone who understands customer service and also has good knowledge of letting and contract law. I feel my property is in safe hands....
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“I used Cairds letting Company very helpful, v......”

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Aug 25,2020
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Millie
By: 'Hanna'
Aug 25,2020
0 people found
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I used Cairds letting Company very helpful, very caring, friendly and competent. Millie White and Jane were working hard to find me a reliable tenant twice and I am very grateful. I highly recommend Cairds Company . Hanna Alleway-Hayes...
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“Thomas dealt with the sale of my property Tho......”

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Dec 04,2019
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Thomas
By: 'Andrew'
Dec 04,2019
0 people found
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Thomas dealt with the sale of my property Thomas was a joy to deal with totally committed proffesssional and compitent and very well spoken a all round nice guy who i would highly reccommend if dealing with cairds...
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“Edit of this review, Simon dealt with my situation personally ......”

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Jun 24,2019
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Simon
By: 'Jean-Louis'
Jun 24,2019
0 people found
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Edit of this review, Simon dealt with my situation personally and advised on what to do and helped massively with coming to terms with a deposit repayment....
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“Extremely disappointed with Cairds Lettings Agency Epsom. Their communication is ......”

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Aug 22,2017
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By: 'Disappointed'
Aug 22,2017
5 people found
this helpful
Extremely disappointed with Cairds Lettings Agency Epsom. Their communication is appalling. I have been let down by them on a number of occasions. Promise the World and deliver nothing. They'll try to extract from you every last penny to justify themselves. They do not act ...
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Comment on agent fees
After complaining, the fees were re-imbursed. But I had to chase them for that following their 'promise'. I also had to chase them for the monthly rental fee.
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“A big thank you to the team at Cairds, including ......”

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Jul 17,2017
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Simon
By: 'Excellent'
Jul 17,2017
0 people found
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A big thank you to the team at Cairds, including Simon Caird, Ellen Gregory-Dade, Gavin Newton and Stephen Goldstraw for selling my property with passion. It was a challenging sale and the team have been totally fantastic and I felt completely cared for and listened ...
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Comment on agent fees
Good
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“Sofie has been extremely helpful in dealing with the sale ......”

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Jun 30,2016
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Sofie
By: 'Mr.'
Jun 30,2016
0 people found
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Sofie has been extremely helpful in dealing with the sale of our property in Epsom. She has kept us well informed of progress of the sale....
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Comment on agent fees
Acceptable
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“Good and efficient service from knowledgeable and joined up team, ......”

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Nov 22,2013
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By: 'Zed'
Nov 22,2013
0 people found
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Good and efficient service from knowledgeable and joined up team, who arranged viewings promptly and negotiated with Landlord effectively. Kept in good contact....
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“Christian has been excellent through all the process. He has ......”

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Aug 08,2013
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By: 'Ines'
Aug 08,2013
0 people found
this helpful
Christian has been excellent through all the process. He has done everything he could to organise a property view before the viewings have started, as I was going on holiday. Other people in the agency were telling me that it was impossible, but Christian made ...
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“This is the second property that we have rented through ......”

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Jul 05,2013
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By: 'Epsom'
Jul 05,2013
1 people found
this helpful
This is the second property that we have rented through Cairds. They understood straight away the kind of property that we wanted and had a good selection of properties for us to to view. Rebekah was knowledge and enthusiastic about the local market place and ...
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“Daniel got straight back to me after my First Internet ......”

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Apr 30,2013
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By: 'Miss'
Apr 30,2013
0 people found
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Daniel got straight back to me after my First Internet Enquiry and has been great ever since. He responds very quickly and has answered all my questions... He is a Very polite Young Man and it has been a pleasure dealing with him... He is ...
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“I have been very impressed by the enthusiasm and professionalism ......”

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Mar 24,2013
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By: 'Laura'
Mar 24,2013
1 people found
this helpful
I have been very impressed by the enthusiasm and professionalism both Lorraine and Kecia have shown towards my sale. I have been very happy with the service they have provided which has been particularly helpful in this financial climate. I thank them both for their ...
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“We are just completing a sale with Cairds. The sale ......”

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Mar 21,2013
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By: 'C.T.'
Mar 21,2013
1 people found
this helpful
We are just completing a sale with Cairds. The sale has not been entirely straightfoward [are any?!] . Kecia and Lorraine have been very proactive and committed to finding a suitable buyer, and finalising the sale. Very professional - well done. They are also very pleasant ...
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“All the team at Cairds made the process of letting ......”

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Mar 19,2013
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By: 'Landlady'
Mar 19,2013
0 people found
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All the team at Cairds made the process of letting my house out extremely smooth, which was very important to me who lives abroad. They were all very friendly, professional, helpful, efficient and organised. This is the first time I have let out a property ...
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“I have been dealing with the letting of my Son's ......”

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Mar 15,2013
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By: 'Lorayne'
Mar 15,2013
0 people found
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I have been dealing with the letting of my Son's house and have been really impressed with Caird's efficiency in dealing with everything concerned with the let.Tenants were found immediately and references obtained. Len Taylor is very personable and ensures his clients are informed ...
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“CAIRDS HAVE BEEN FANTASTIC. OUR PROPERTY WAS LET THE VERY ......”

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Mar 08,2013
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By: 'BERNIE'
Mar 08,2013
0 people found
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CAIRDS HAVE BEEN FANTASTIC. OUR PROPERTY WAS LET THE VERY FIRST DAY , TO THE FIRST PERSON TO VIEW IT. VERY PROFESSIONAL AND PROMPT SERVICE. 10/10. I WOULD LIKE TO COMMEND LEN TAYLOR WHO HAS DONE EVERYTHING HE SAID HE WOULD IN RECORD TIME 100% COMMITMENT TO THE ...
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“The Agent Len Taylor was fantastic. He informed me that ......”

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Mar 07,2013
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By: 'Natalie'
Mar 07,2013
0 people found
this helpful
The Agent Len Taylor was fantastic. He informed me that a new property that suits my budget, area and requirements allocated parking space etc has just come on the market. Within 1 hour of Len informing me by spending me an email about the new property ...
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“We have had a great experience letting a property through ......”

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Mar 07,2013
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By: 'Carol'
Mar 07,2013
2 people found
this helpful
We have had a great experience letting a property through Cairds Estate agents. Rebekah has been extremly helpful and well just lovely at this stressful time. She gave the whole process a very personel touch almost as if she felt some of our excitiment of ...
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“I am delighted with the level of service Len provided ......”

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Mar 07,2013
Minithumbup
By: 'Jay'
Mar 07,2013
1 people found
this helpful
I am delighted with the level of service Len provided from the first phone call to him thru to signing the agreement. He accommodated all the appointments to fit into my schedule at all times.Was always prompt at the appointments. I highly recommend this ...
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“The level of attention was excellent, quick responses, accurate information, ......”

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Mar 06,2013
Minithumbup
By: 'Neilsc'
Mar 06,2013
3 people found
this helpful
The level of attention was excellent, quick responses, accurate information, never misled. Very clear on what was expected and when it was expected, made our move simple....
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“Len has been so helpful. He listened to our requirements, ......”

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Mar 04,2013
Minithumbup
By: 'E'
Mar 04,2013
1 people found
this helpful
Len has been so helpful. He listened to our requirements, showed us 3 great properties and gave us excellent advise regarding our self employed status. He's continued to show the same level of device even after the "sale". I'd highly recommend him....
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“Very helpful, pro-active, regularly communicated with me, not too much, ......”

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Feb 10,2013
Minithumbup
By: 'T'
Feb 10,2013
2 people found
this helpful
Very helpful, pro-active, regularly communicated with me, not too much, but far more interested than other agents. Many thanks for polite, prompt, focussed, service. It was much apprecaited. Thank you....
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“We have been tenants with Cairds for two years. We ......”

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Jan 29,2013
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By: 'Mohamad'
Jan 29,2013
1 people found
this helpful
We have been tenants with Cairds for two years. We have found them extremely professional and friendly ever since we viewed the property till the very end. We have mainly dealt with Len, who we always found approachable, presentable, and extremely friendly which is not ...
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“Well, like thousands out there, when you mention estate agents, ......”

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Jan 23,2013
Minithumbup
By: 'Zandi'
Jan 23,2013
4 people found
this helpful
Well, like thousands out there, when you mention estate agents, you shiver. But this was a happy story which we have to thank Len for. From the day he came over to introduce himself, you could tell you are in a safe and caring hand. ...
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“We discovered at short notice that we needed to move ......”

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Jan 15,2013
Minithumbup
By: 'Felicity'
Jan 15,2013
3 people found
this helpful
We discovered at short notice that we needed to move and had seven days to find a new property. I called a number of agencies in relation to properties that I had seen advertised online and either did not receive calls back, or was not ...
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“Cairds Lettings were BRILLIANT - had a lot of experience ......”

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Aug 22,2012
Minithumbup
By: 'Keith'
Aug 22,2012
0 people found
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Cairds Lettings were BRILLIANT - had a lot of experience with Estate Agents as a Seller and now as a Tenant. They were really good, everything confirmed on Email and Text, references, tenancy agreement, Move in - all within 4 days from start to finish - ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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