Castles Estate Agents (London)
Edmonton, London, N9
4.9/5, 150 reviews
99% recommended
97% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
96% lettings fee satisfaction

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“Ms Debby Cheung...”

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Apr 14,2022
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Oliver
By: 'Debby Cheung'
Apr 14,2022
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I recently rented a flat with Castles. The conduct was professional, friendly, fair and respectful. I always received prompt replies regarding my rental issues and all were taken care immediately. This is an agency i would want to rent or buy again in future!

Special thanks to Oliver and Portia for making the renting and reference checking smooth.
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Latest Reviews

View all Reviews 150
20th Sep 2022
reviewed by 'Rosa'
“Castles Estates in Edmonton were a real Godsent to us. We were looking for a new flat for my mother ......”
20th May 2022
reviewed by 'No'
“I recently instructed Castles (the Hertford Road, Edmonton branch) to let out my apartment. Alex and his team were super ......”
12th May 2022
reviewed by 'H I'
“Excellent service! I can't thank Oliver and Portia enough for their expertise, kindness and support from start to end! Thank ......”
11th May 2022
reviewed by 'Cecilia'
“Everyone I met at castles, Hertford Rd Edmonton was fantastic, their readiness to help if there’s a problem and ......”
14th Apr 2022
reviewed by 'Debby Cheung'
“I recently rented a flat with Castles. The conduct was professional, friendly, fair and respectful. I always received prompt replies ......”
5th Apr 2022
reviewed by 'Helen'
“I recently rented a flat with Castles using the Edmonton branch and my family have had a long connection using ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Castles Estate Agents (London)
438 Hertford Road
Edmonton,London
Greater London
N9 8AB
020 8804 8123

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 100% £170,000 £680,000
Lettings 92% 96% £575 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
31 0 54 0 50 0 10 0 4 1
Areas covered
  • N9
  • Ponders End
  • N18
  • Edmonton
  • EN3
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
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Latest Properties
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Crouch End, N8
Edmonton, N9
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Waltham Abbey, EN9

“Castles Estates in Edmonton were a real Godse......”

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Sep 20,2022
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Victoria
By: 'Rosa'
Sep 20,2022
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Castles Estates in Edmonton were a real Godsent to us. We were looking for a new flat for my mother and had been struggling to find an agency who wouldn't discriminate blankly against benefits. Victoria was professional, respectful and helpful from the start and with ...
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“Great Service...”

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May 20,2022
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Sertac
By: 'No'
May 20,2022
0 people found
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I recently instructed Castles (the Hertford Road, Edmonton branch) to let out my apartment. Alex and his team were super friendly, efficient and professional, leading me through the whole process and finding a tenant at what was a stressful time for me. All enquiries were ...
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“Excellent service! I can't thank Oliver and P......”

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May 12,2022
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Portia
By: 'H I'
May 12,2022
0 people found
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Excellent service! I can't thank Oliver and Portia enough for their expertise, kindness and support from start to end! Thank you! They were very professional, thorough and understanding throughout the whole process. We've privately rented for 7 years yet this has been the best service we've ...
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“Everyone I met at castles, Hertford Rd Edmont......”

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May 11,2022
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Ryan
By: 'Cecilia'
May 11,2022
0 people found
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Everyone I met at castles, Hertford Rd Edmonton was fantastic, their readiness to help if there’s a problem and never shy away from any situation. They always welcome me with open arms and that made me feel welcome. Their inter-personal services are second to ...
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“Ms Debby Cheung...”

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Apr 14,2022
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Oliver
By: 'Debby Cheung'
Apr 14,2022
0 people found
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I recently rented a flat with Castles. The conduct was professional, friendly, fair and respectful. I always received prompt replies regarding my rental issues and all were taken care immediately. This is an agency i would want to rent or buy again in future! Special ...
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“I recently rented a flat with Castles using t......”

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Apr 05,2022
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Alex
By: 'Helen'
Apr 05,2022
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I recently rented a flat with Castles using the Edmonton branch and my family have had a long connection using them as an agency. Right from the first meeting with Alex to discuss renting my property, the conduct was very professional and continued so throughout ...
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“Excellent service...”

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Nov 26,2021
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Stuart
By: 'Linda'
Nov 26,2021
1 people found
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Very impressed with the service I received Efficient but low key Staff were very helpful and understanding - especially Stuart Would certainly use again and recommend to friends....
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“Since getting into direct contact with Alex a......”

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Oct 10,2021
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Alex
By: 'Jasveer'
Oct 10,2021
0 people found
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Since getting into direct contact with Alex at Castles, he's been fantastic & professional. No question was a silly question and he had and continued to help. I did have an issue with another agent but when I spoke to Alex he resolved this and ensured ...
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“It took me constant chase to finally get a vi......”

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Jul 07,2021
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By: 'DJ'
Jul 07,2021
0 people found
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It took me constant chase to finally get a viewing due to their limited office location and lettings agent. After my viewing I gave an offer on 1 bed apartment near Seven sister station with asking pricing. I had to chase again Sertac the letting agent ...
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“Great agency and staff...”

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Jun 30,2021
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Alex
By: 'Nimet'
Jun 30,2021
0 people found
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They are really professional. Whenever we have an issue with the flat, they always sort it out immediately. Feeling really happy and lucky as we rented flat from them. Many thanks to Alex and his team....
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“Excellent Customer Service & Professionalism!...”

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Jun 17,2021
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Oliver
By: 'Vasilika'
Jun 17,2021
0 people found
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Castles estate agent Oliver has helped me move into my new studio & his service and professionalism towards me was brilliant. He is diligent, contactable and helpful. He supported me through the process of renting my new studio from start to finish. He helped me immensely ...
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“Been a tenant for the last 4 years, recently ......”

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Jun 08,2021
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Alex
By: 'jessica'
Jun 08,2021
0 people found
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Been a tenant for the last 4 years, recently moved to Stevenage, Castles and all their staff have always looked after us and been professional. Alex was very helpful in making the checkout and getting our deposit back stress free. And we wish them the best ...
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“Hello,We have been a tenant with Castles for ......”

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Jun 08,2021
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Alex
By: 'Akram'
Jun 08,2021
0 people found
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Hello,We have been a tenant with Castles for over 10 years. The service,communication,expertise and guidance was excellent and I cannot rate Alex Philippou Marla and his team highly enough as these guys are the best when it comes to letting.They were professional,...
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“I would like to say a big thank you to Alex (......”

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Mar 30,2021
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Alex
By: 'Dixie'
Mar 30,2021
0 people found
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I would like to say a big thank you to Alex (manager Edmonton office) for his continued support and excellent service with the managing of rented property. The communication has always been efficient and have built a good relationship over the years. A massive thanks ...
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“Excellent service!! They helped me to find a ......”

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Mar 24,2021
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Jay
By: 'Perparim'
Mar 24,2021
1 people found
this helpful
Excellent service!! They helped me to find a new house, and they were available at all times and solved all my doubts. Thank you Castles Estate Agents...
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“Castles estate agent alex has helped us move ......”

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Mar 21,2021
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Alex
By: 'Dee'
Mar 21,2021
0 people found
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Castles estate agent alex has helped us move into our new home. He helped us immensely and the process was smooth. His service and professionalism towards us was brilliant. If I could give him 6 stars I would. Thank you Alex for all your help. I ...
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“Excellent and efficient service from start to......”

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Mar 16,2021
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By: 'Oliver'
Mar 16,2021
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Excellent and efficient service from start to finish, super friendly staff who made the whole process of securing a place stress free. Responsive and attentive, thanks for everything!...
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“Amazing letting agency, organized, profession......”

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Mar 13,2021
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Fay
By: 'Daisy'
Mar 13,2021
0 people found
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Amazing letting agency, organized, professional, positive attitude. They worked so quick on their feet and helped me every step along the way....
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“Best agency ever ,I had a bad experience with......”

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Mar 11,2021
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Sertac
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Fay
By: 'Daniela'
Mar 11,2021
1 people found
this helpful
Best agency ever ,I had a bad experience with my old house and I need it a new house really quickly and Sertac and Fay helped me to find the perfect place and I can’t say Thank you enough for that ,I HIGHLY RECOMMEND ,...
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“Highly recommended...”

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Mar 09,2021
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Stuart
By: 'Tracy'
Mar 09,2021
0 people found
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After a long drawn out process with a potential buyer with someone else we decided to enlist Castles to help with the sale of my late parents house. Stuart, Noff & Farid were fabulous from beginning to end. They managed to achieve a higher sale price ...
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By: Stuart Gray
Mar 10, 2021
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Thank you for your kind words and thank you for the opportunity in selling your late parents property. We are very pleased you where happy with our service. We are still here to help you if you need advice on your current purchase. ...

“I used Castles to sell my late mother's house......”

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Mar 08,2021
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Stuart
By: 'Julie'
Mar 08,2021
0 people found
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I used Castles to sell my late mother's house during 2020, Stuart was very honest, efficient and helpful. Would recommend Castles to anyone considering selling. They took all the pressure away at what is a stressful time....
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By: Stuart Gray
Mar 10, 2021
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Thank you for your kind words. It was a pleasure dealing with you and thank you for choosing castles to sell your property. All the best to you and the family for the future. ...

“Stuart was efficient, knowledgeable and thoro......”

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Mar 08,2021
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Stuart
By: 'E Costello'
Mar 08,2021
0 people found
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Stuart was efficient, knowledgeable and thorough throughout. He went over and above what was expected from an estate agent. Highly recommended....
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By: Stuart Gray
Mar 10, 2021
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Thank you for writing a nice review. We all went through a lot to make this happen but we got there in the end. It was good talking to you all the other day and i am really pleased that you are happy in your new home. ...

“Castles sold my house for me in june 2020.Stu......”

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Feb 06,2021
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Stuart
By: 'Alison'
Feb 06,2021
1 people found
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Castles sold my house for me in june 2020.Stuart was excellent friendly and very professional.Any problems and they were there to help ,even recommended someone who could take some junk away for me ....
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“Thank you Alex .....”

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Dec 13,2020
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Alex
By: 'Hilal'
Dec 13,2020
0 people found
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I would like to thank you Alex on castles Edmonton branch manager. This is second time I m renting property from castle estate agent.Alex was really nice to us. He was helpful, professional and tried his best to find nice property for me. All ...
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“Excellent customer service...”

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Dec 13,2020
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Stuart
By: 'Zara'
Dec 13,2020
0 people found
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We recently sold our home and Castles displayed excellent customer service and went above and beyond throughout the whole process. I would especially like to say a big thank to Stuart who personally put in a lot of time and effort. If you are buying ...
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“Thank you Castles Team!...”

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Dec 10,2020
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Fay
By: 'Natalia'
Dec 10,2020
0 people found
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I had the pleasure of meeting the Castles team while looking for a flat a few months ago. I was in close contact with Fay, who was always eager to help and provided very valuable information and support. Following acceptance of my offer, Fay and ...
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“Sertac and Alex. Really helpful agents...”

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Dec 09,2020
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Sertac
By: 'Sabera'
Dec 09,2020
0 people found
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Sertac and Alex were really helpful in finding me a suitable property to let. The kept me up to date with details and new property alerts. When i found a property they made the process seamless from the viewing to the moving in. Thanks both...
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“WE sold my late mothers house through Castles......”

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Nov 16,2020
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Stuart
By: 'Paul'
Nov 16,2020
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WE sold my late mothers house through Castles. Stuart was very professional with the viewings and the sale, he was supportive and understanding at a difficult time. Very impressed with the level of service, and would highly recommend Castles to anyone in our position....
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“Sold my property in the height of the lockdow......”

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Nov 13,2020
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Sam
By: 'Bobbi'
Nov 13,2020
0 people found
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Sold my property in the height of the lockdown . We were at the point of declaring interest in February when the lockdown stopped everything . Added to this my initial buyer pulled out. Luckily Castles had another buyer on standby who had already physically seen the ...
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“We sold a flat through Castles. The actual sa......”

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Nov 11,2020
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Stuart
By: 'Sue'
Nov 11,2020
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We sold a flat through Castles. The actual sale was agreed very quickly within four weeks but actually took quite some time to complete because we were selling to a local authority, However Stuart from Castles communicated regularly and clearly which was particularly helpful as ...
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 12:52 PM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:30 AM 22/03/2018 by allAgents

Awards won by Castles Estate Agents (London), London N9 8AB



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