67% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Apr 13,2022
Apr 13,2022
2
people found
this helpful
this helpful
If I could have left zero I would have. Where to begin with this shambles of an agency. Firstly having worked in agency for 14 years, I’m no stranger to the inner workings of an estate agency branch, but the practices of Justin and his team are shockingly below par. We bought our home through Hunters and against my better judgement I decided to give them the benefit of the doubt and use them to sell for me. We asked for the brochure to be edited to include a photo of our studio, this was never done. We did all our own viewings as we didn’t have faith that they could do an effective job of it. We were then being pressured into taking a lower offer than we wanted despite having two people bidding against one another, luckily my partner pushed back and told them no and we got 5K more than we were told was a “strong offer”. The real problem is with the post sales process, or should I say lack of. Katy Huscroft is beyond useless and her waffling, rambling updates meant zero sense, especially to someone who actually knows what they are talking about. In addition, we were never given updates unless we chased for them. In the end I complained to Louise about her and to her credit was the only person who actually did anything of note. Towards the end of the process I ended up just laising directly with the buyer to chivvy the process along (this was also suggested by the agent I was paying to do this job), as for a very simple no chain sale, it took 14 weeks. We completed this Monday just gone and within a 24 hour period I had received three calls, an email and a text message from both Louise and Justin requesting the fee. I did reply to both Louise and Justin letting them know I was on a zoom call all day and I would pay them once I got chance, so it was hardly like I was ignoring them. To top it all off, at 11:36 PM yesterday evening I received a message from Franchise Owner, Justin bluntly saying “Joe, where is my commission?” And it included a screenshot of his internet banking. I have attached a photo of his message to my review. I paid “his commission” within 36 hours of completing and let him know exactly my thoughts of his message. In keeping with their contact mantra, I received no response. I’m not one for writing reviews but Justin’s final message incensed me so much, I felt compelled to leave one. There are some truly great agents out there who work very hard for “their commission”, Hunters Wetherby are not one of them. This is a lesson learned for me, trust your judgement
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Latest Reviews
5th Jun 2023
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24th Nov 2022
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13th Apr 2022
reviewed by 'Joe C'
2nd Apr 2022
reviewed by 'Pamela'
13th Aug 2021
reviewed by 'Violet'
30th Aug 2019
reviewed by 'Phil'
Opening Hours
Address
Hunters Estate Agents
5a Market Place
Wetherby
West Yorkshire
LS22 6LQ
01937858386
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 50% | £255,000 | £720,000 |
| Lettings | 100% | 99% | £750 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 0 | 1 | 1 | 1 | 1 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
Jun 05,2023
Jun 05,2023
0
people found
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Excellent Helpful and gave great advice From Darren at Wetherby Branch . Just like to say Thankyou for all your Help Regarding our Search so far...
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Nov 24,2022
Nov 24,2022
0
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Excellent service from the Hunters staff, especially from Charley, Katy and Louise who were very helpful and friendly, keeping us updated throughout the process.
A big thank you.
:)...
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Apr 13,2022
Apr 13,2022
2
people found
this helpful
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If I could have left zero I would have. Where to begin with this shambles of an agency. Firstly having worked in agency for 14 years, I’m no stranger to the inner workings of an estate agency branch, but the practices of Justin and his ...
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Apr 02,2022
Apr 02,2022
0
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Fabulous service. I have used Hunters at Wetherby for buying and selling my properties over the past years. They have never failed to exceed my expectations with their efficient and caring professional approach. Special thank you for Justin. Katy, Jacob and Will....
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Aug 13,2021
Aug 13,2021
1
people found
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Jacob who does viewings, is lovely, and is the only one who has engaged with us, who know who we are, and might know something about us.
Katy, Justin, Louise and Will don't have a clue how to engage buyers - completely ignorant, unfriendly, don't ...
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Aug 30,2019
Aug 30,2019
1
people found
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When we purchased our house through Hunters they marketed the property as having a 1.5 acre plot. Since purchasing we have subsequently found out this 1.5 acres is actually less than 1 acre. We have raised this with Hunters who do not consider they have done anything wrong. ...
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Feb 17,2017
Feb 17,2017
0
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Fiona, is honest, straight to the point. Thank you Fiona for letting my home so efficiently and taking away all the stress and work , Your a star and built my confidence and respect not always easy !!!
5 star plus. Julia. Sherburn....
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Good
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Feb 16,2017
Feb 16,2017
0
people found
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We thought the whole process was outstanding.
Fiona was efficient and super friendly and made us feel at ease and was attentive to our needs at all times.
We have been in and out of properties over the last few years looking for the perfect ...
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Comment on agent fees
Standard fees Nothing was asked of us that we weren't expecting.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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