Leaders
Derby, DE1
2.2/5, 112 reviews
28% recommended
75% sales valuation accuracy
75% sales fee satisfaction
48% lettings valuation accuracy
51% lettings fee satisfaction

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“Very dissatisfied and disgusted with the “service”...”

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Mar 30,2022
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By: 'Olivia'
Mar 30,2022
4 people found
this helpful
Very dissatisfied and disgusted with the service from this estate agents. I've never left a negative review in my life but the treatment I received is deserving of one. Myself and my partner arranged for a viewing for a property to let on the 24/03. We were set to leave and 20 minutes prior to the viewing we received a phone call stating that the landlord couldn't make the time anymore and that the 26/03 was the only date available for them. When we viewed the property on the 26/03 the landlord stated it was a shame we couldn't view the property on the original date and that we cancelled last minute. We stated that Leaders had told us that she was the one who cancelled which she stated didn't occur. Therefore, leaders had lied to us both. The viewing went very well, we wanted the property and details to move forward however the leaders representative-Joe disappeared, we were left waiting for an hour to then be told to contact leaders Monday. We did this and provided all the relevant information and were told to wait for a call back. Today we called back and was told it was already let. Leaders have extremely poor customer service skills and communication and I would not recommend them at all. They left us waiting, wasted our time and left us in the dark-probably a blessing in disguise given the other bad reviews.
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Latest Reviews

View all Reviews 112
10th Jun 2024
reviewed by 'Lucy'
“Cannot believe what we have just been through with leaders. We had secured a property back in April, told that ......”
11th Jan 2024
reviewed by 'Not to display name'
“Very happy with the property manager, Sophie Morris, who looks after my rental property. She deals with issues efficiently and ......”
2nd Jan 2024
reviewed by 'kjnjkn'
“Experienced landlord with different lettings agency over the years I can say Leaders hands down is the most incompetent agency ......”
16th Oct 2023
reviewed by 'Demi'
“Thank you so much, Tom, he showed me the apartment and he was helpful cos I got a call back ......”
29th Sep 2023
reviewed by 'marcella'
“Thanks so much Georgie, I appreciate your help and support....”
15th Aug 2023
reviewed by 'Yilmaz Baldz'
“Thank you so much Lee Walker. It was good to know you. Whenever i need your help, you were next ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

Leaders
11-12 Cornmarket
Derby
Derbyshire
DE1 1QH
01332 363636

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 75% £196,000 £196,000
Lettings 48% 51% £395 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 13 20 51 3 0 0 0 1 15
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Breaching our contract, untrustworthy, lost all confidence...”

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Jun 10,2024
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Oliver
By: 'Lucy'
Jun 10,2024
0 people found
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Cannot believe what we have just been through with leaders. We had secured a property back in April, told that it is available from 28th June which was perfect. We viewed and paid the deposit straight away. Contracts were signed by us and the landlord. ...
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“Very happy with the property manager, Sophie ......”

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Jan 11,2024
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By: 'Not to display name'
Jan 11,2024
0 people found
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Very happy with the property manager, Sophie Morris, who looks after my rental property. She deals with issues efficiently and is always pleasant and polite....
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“Unprofessional, Dishonest, & Incompetence on grand scale - Caveat emptor!...”

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Jan 02,2024
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By: 'kjnjkn'
Jan 02,2024
12 people found
this helpful
Experienced landlord with different lettings agency over the years I can say Leaders hands down is the most incompetent agency I have ever come across. Leaders are simply too BIG to care and YOU ARE JUST A NUMBER, they do not care about you or ...
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By: Sam Leeds
Mar 23, 2024
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100% agree with your write up I have had a nightmare with them. And your are right about being passed around departments I now know the internal workkngs of leaders... Everything is a separate departments unbelievable and they pass you around and then have additional people to deal with it becomes a joke. ...

“Thank you so much, Erin and Tom...”

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Oct 16,2023
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Tom
By: 'Demi'
Oct 16,2023
0 people found
this helpful
Thank you so much, Tom, he showed me the apartment and he was helpful cos I got a call back almost immediately after he filled out the form for me. The experience I had with Leaders Estate was smooth and very fast. Erin Doyle is ...
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“Thanks so much Georgie!...”

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Sep 29,2023
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Georgie
By: 'marcella'
Sep 29,2023
0 people found
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Thanks so much Georgie, I appreciate your help and support....
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“Thank you so much Lee Walker. It was good to ......”

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Aug 15,2023
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Lee
By: 'Yilmaz Baldz'
Aug 15,2023
0 people found
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Thank you so much Lee Walker. It was good to know you. Whenever i need your help, you were next to me. Thnx again Yilmaz Baldiz...
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“From viewing to the time we moved in, we had ......”

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Aug 14,2023
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Georgie
By: 'TGSerima'
Aug 14,2023
0 people found
this helpful
From viewing to the time we moved in, we had the great experience and on the ball communication thank you a million Georgie for your “world class performance”...
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“Worst property agents to ever deal with.They ......”

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Aug 09,2023
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By: 'Manu'
Aug 09,2023
3 people found
this helpful
Worst property agents to ever deal with.They are manipulative and conspire with their landlords to prey on Tenants. I rented a 5 bedroom house from them and was advised that it was long tenancy,so i got myself comfortable knowing i was going to leave ...
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“Incompetent and dishonest. Awful awful awful....”

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Jun 28,2023
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Gina
By: 'Emma J'
Jun 28,2023
3 people found
this helpful
Incompetent and dishonest. Renting with Leaders was a shambles from application to the end of tenancy - and beyond, as a year on they are suddenly chasing us for money that they insisted on refunding when our tenancy ended. The property was unsafe for a ...
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By: Gemma
Sep 14, 2024
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Hi there I have had a similar experience. Pls can you contact me on [email protected] Thanks ...

“Very offensive and lazy staff. Never call you......”

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Jun 20,2023
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By: 'David'
Jun 20,2023
2 people found
this helpful
Very offensive and lazy staff. Never call you back. Discriminating against people with disabilities...
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“Seemless process from start to finish, thank......”

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Jun 19,2023
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Georgie
By: 'Terina'
Jun 19,2023
0 people found
this helpful
Seemless process from start to finish, thank you Georgia for keeping me updated...
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“dear leaders.co.uk agency.this is a message f......”

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Jun 13,2023
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By: 'Virgiliu'
Jun 13,2023
0 people found
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dear leaders.co.uk agency.this is a message for everyone to see who will be able to read it.i had a 2 year contract after which i left before the end of the 2 year term.during this time the shower broke I stayed for 2 ...
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“Thanks, Eleisha Thomas (Property Manager - Le......”

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Feb 25,2023
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Eleisha
By: 'Yogesh Soni'
Feb 25,2023
0 people found
this helpful
Thanks, Eleisha Thomas (Property Manager - Leaders) ​, for your excellent support!! I don't have any words to express, you provided an incredible service!! You have resolved all my queries on time and I am really happy that you are managing my cases. I came to ...
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“Thanks a million Georgie Start, for being pro......”

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Dec 02,2022
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Georgie
By: 'sarah'
Dec 02,2022
0 people found
this helpful
Thanks a million Georgie Start, for being professional and helping me to get accommodation in Derbyshire. Thank you so much for not giving up on me even though I was unavailable a couple of times when you were ringing me to make follow ups. Thank ...
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“Horrible agency. Extremely unprofessional and......”

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Nov 15,2022
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By: 'Sam'
Nov 15,2022
1 people found
this helpful
Horrible agency. Extremely unprofessional and unfair. I took an old house from them - marked walls, broken door glasses, ripped wallpapers, dirty oven. Landlord wasn’t willing to sort any of that, told me to take the house ‘as it is’ so I painted, fixed ...
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“AVOID!!!! Absolutely useless!...”

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Sep 23,2022
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By: 'Extremely disappointed customer'
Sep 23,2022
1 people found
this helpful
Absolutely useless, zero interest in actually renting the houses they have available. Was trying to get in touch for nearly a week (Derby office) but all I got was empty promises of call backs and nothing else. They hardly ever answer their phone. After all ...
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“Apart from the fact they hardly ever answer the phone, ......”

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Aug 15,2022
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Emma
By: 'Simon'
Aug 15,2022
4 people found
this helpful
Apart from the fact they hardly ever answer the phone, I'm not impressed with Leaders Derby. I had a property viewing arranged which was confirmed by text but nobody turned up and phone calls go to answerphone which is par for the course with Leaders ...
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“Worst Letting Agents I ever encointered in 50......”

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Jul 12,2022
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By: 'Neill'
Jul 12,2022
0 people found
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Worst Letting Agents I ever encointered in 50 years of renting/letting. Bad customer service and very vad attitude. Still 2 weeks waiting for ny deposit. Landlord is horribke Dors not want to fix issues with house...
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“Awful service, try to leave and they get very......”

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May 11,2022
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By: 'Derby123'
May 11,2022
4 people found
this helpful
Awful service, try to leave and they get very upset! Been with Leaders as a landlord for 4 years. Paperwork always slow (11 months for a variation to a tenancy), constantly pushing to increase the rent, very rarely contact or make visits to the property - had ...
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“Very happy:)...”

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Apr 08,2022
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Tom
By: 'Emma'
Apr 08,2022
0 people found
this helpful
Was helped by Tom today who gave me my first home! Helped me with the application process and got back to me within an hour from the landlord saying that I’ve been accepted. Was very polite and was very helpful one of the best ...
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“We are absolutely delighted that Danielle Mar......”

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Apr 06,2022
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Danielle
By: 'Brian'
Apr 06,2022
0 people found
this helpful
We are absolutely delighted that Danielle Martin at Leaders Derby has helped us secure a home back in Derby after 9 years in Guernsey. Danielle has been proactive throughout the process and communicated promptly, supportively and honestly throughout. We are so grateful - thank you!...
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“Bad agency...”

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Apr 04,2022
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By: 'Denise'
Apr 04,2022
0 people found
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I rent a property through leaders got quite a few problems which I have voiced to leaders regarding faulty boiler leaking garage roof crack down kitchen wall window that blinds shake when it’s windy and so on nothing ever gets done just passed from ...
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“1 start is too niceGuide was awful I’ve seen......”

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Mar 30,2022
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By: 'Shanae'
Mar 30,2022
1 people found
this helpful
1 start is too nice Guide was awful I’ve seen more work in a sick note! Leaders especially the derby branch are awful the “guide” who are meant to have the info on the property that you go to view seem to be from another ...
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“Very dissatisfied and disgusted with the “service”...”

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Mar 30,2022
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By: 'Olivia'
Mar 30,2022
4 people found
this helpful
Very dissatisfied and disgusted with the service from this estate agents. I've never left a negative review in my life but the treatment I received is deserving of one. Myself and my partner arranged for a viewing for a property to let on the 24/03. We ...
read full review
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“Misleading, terms and condition breaking, AVO......”

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Feb 18,2022
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By: 'Brogan'
Feb 18,2022
0 people found
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Misleading, terms and condition breaking, AVOID AVOID AVOID leaders!! There has been many issues during our 6/7 months tenancy through leaders. NEVER AGAIN will we use them or recommend them. Through our troubles whilst being tenants, we was told they don't help tenants as they work ...
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“we have a house in Derby that Leaders manage ......”

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Dec 11,2021
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By: 'alan golisti'
Dec 11,2021
4 people found
this helpful
we have a house in Derby that Leaders manage to days statement has arrived .the cost for replacing a faulty cupboard door hinge ..£ 45 and £250 for a call out .thats not good value its a rip off...
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“Derby...”

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Nov 30,2021
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Katie
By: 'Marta'
Nov 30,2021
1 people found
this helpful
Liars and scammers !!! AVOID! i was almost homeless because of them! First tenancy agreement signed from 8th, I couldn’t move in until 15th. I was able to get keys once I contacted manager because those RUDE PEOPLE in derby office don’t know anything, ...
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“Good service by Rebecca Martin...”

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Nov 24,2021
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Rebecca
By: 'Iftkhar'
Nov 24,2021
0 people found
this helpful
Rebecca Martin is an absolute star when providing customer service to use. She has helped manage my property on rent very well and would definitely recommend her services to anyone. Kind Regards Ifti...
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“Vultures!...”

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Nov 12,2021
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By: 'Arshad Mahmood'
Nov 12,2021
1 people found
this helpful
Very bad experience. They dont know what they are doing. Left my patio doors unlocked after a viewing. Kept hold of my deposit unneccessarily and were reluctant to forward it. Poor management. Just after your money even when youv'e finished your business with them. Sly, ...
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“Disappointed...”

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Oct 25,2021
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By: 'Laura'
Oct 25,2021
0 people found
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Disappointed in the entire process of letting with Leaders. *read the Trust Pilot reviews* not Goggle, cannot understand how there is a 4.3/5 rating here Miss sold the No Deposit Option - I wanted to avoid it, but was told it was a request from the ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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