100% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction
Mar 29,2022
Mar 29,2022
8
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Viewed a property which was the perfect location and size for what we were after, despite having only 1 image available. At the viewing it was advised that remedials and refurb works were to be completed before the move in date. Agreeing to this we paid the deposit and a little over the first months rent.
Picked up the keys a few weeks later, being told by Susan that the property had been cleaned and renovations complete (except the garden to be completed next week), and that discussions were had about touch ups to paint but as these were minimal and touching up would look tacky it was decided by 247 to leave them. However upon visiting the property it was clear that very minimal works (if any) have been done.
multiple thick black marks on paint throughout hall;
all but 2 interior doors having holes in them;
2 interior doors do not close (including the bathroom);
Missing skirting board in the livingroom, bathroom, and hall;
Window missing in the kitchen and badly boarded up causing a draft;
Silicone missing from around the bath;
Electrical wires showing in the livingroom; bedroom; and kitchen;
Paint peeling from doors;
Mould on walls;
Damp showing;
Leak from a radiator;
Smashed lightswiches;
Plus many more issues.
The place has also not been cleaned as suggested, there are clearly cobwebs and dirt throughout.
I emailed these issues that day (as it was Saturday and the office was closed). I then went into the office first thing on the Monday morning to discuss the concerns and advise that I was not willing to live in the property. Susan tried to tell me that she would have some of the issues fixed, I explained that I wouldn't be content if all were rectified never mind just some of them and that I had no faith in them as I was told the place was ready to live in before I had the keys!
I was then told that they would accept my 28 days notice to leave the property! They honestly felt that I should pay a month's rent for a place I wouldn't inhabit myself nevermind with my 3 year old daughter! They continually advised that I signed the lease, despite my telling her that I only signed the lease based on the information provided by them that renovations would be done prior to the move and that I was further advised these would be complete! None of this was her fault, even blaming the "trainee" letting agent Rebecca (who, in her defence has been outstanding).
The worst part of the "service" however was yet to come. When I asked Susan if she would live in this property, her answer astounded, and to be honest, angered me more than I can ever recall. She had the gall to respond "well I dont have to, I own my home"! That shows the utter contempt which Susan, and clearly this company, has for renters!
It took over an hour and a half of discussions before they finally relented and refunded the money back to my account for the deposit and rent. Unfortunately it does leave me out of pocket for removal costs and having to find a new property, but at least I no longer have to deal with this sham of a letting agent!
The property was relisted within hours. I only hope they don't catch anyone out who is unable to stand up for themselves and get landed with one of the worst agents I have found and one of the worst properties I have visited!
Picked up the keys a few weeks later, being told by Susan that the property had been cleaned and renovations complete (except the garden to be completed next week), and that discussions were had about touch ups to paint but as these were minimal and touching up would look tacky it was decided by 247 to leave them. However upon visiting the property it was clear that very minimal works (if any) have been done.
multiple thick black marks on paint throughout hall;
all but 2 interior doors having holes in them;
2 interior doors do not close (including the bathroom);
Missing skirting board in the livingroom, bathroom, and hall;
Window missing in the kitchen and badly boarded up causing a draft;
Silicone missing from around the bath;
Electrical wires showing in the livingroom; bedroom; and kitchen;
Paint peeling from doors;
Mould on walls;
Damp showing;
Leak from a radiator;
Smashed lightswiches;
Plus many more issues.
The place has also not been cleaned as suggested, there are clearly cobwebs and dirt throughout.
I emailed these issues that day (as it was Saturday and the office was closed). I then went into the office first thing on the Monday morning to discuss the concerns and advise that I was not willing to live in the property. Susan tried to tell me that she would have some of the issues fixed, I explained that I wouldn't be content if all were rectified never mind just some of them and that I had no faith in them as I was told the place was ready to live in before I had the keys!
I was then told that they would accept my 28 days notice to leave the property! They honestly felt that I should pay a month's rent for a place I wouldn't inhabit myself nevermind with my 3 year old daughter! They continually advised that I signed the lease, despite my telling her that I only signed the lease based on the information provided by them that renovations would be done prior to the move and that I was further advised these would be complete! None of this was her fault, even blaming the "trainee" letting agent Rebecca (who, in her defence has been outstanding).
The worst part of the "service" however was yet to come. When I asked Susan if she would live in this property, her answer astounded, and to be honest, angered me more than I can ever recall. She had the gall to respond "well I dont have to, I own my home"! That shows the utter contempt which Susan, and clearly this company, has for renters!
It took over an hour and a half of discussions before they finally relented and refunded the money back to my account for the deposit and rent. Unfortunately it does leave me out of pocket for removal costs and having to find a new property, but at least I no longer have to deal with this sham of a letting agent!
The property was relisted within hours. I only hope they don't catch anyone out who is unable to stand up for themselves and get landed with one of the worst agents I have found and one of the worst properties I have visited!
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Latest Reviews
13th Aug 2024
reviewed by 'SUSAN AND GILLAN'
14th Feb 2023
reviewed by 'George'
24th Apr 2022
reviewed by 'James'
29th Mar 2022
reviewed by 'Jamie Carle'
21st Jun 2021
reviewed by 'alexander laird'
17th Jun 2021
reviewed by 'jamiescoular'
Opening Hours
Address
24-7 Property Letting
28 John Finnie Street
Kilmarnock
East Ayrshire
KA1 1DD
01563 539 874
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £39,000 | £79,500 |
| Lettings | 97% | 96% | £325 | £695 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 30 | 2 | 36 | 5 | 1 | 0 | 2 | 0 | 6 | 2 |
Areas covered
- KA1
- KA2
- KA3
- KA4
- KA11
- KA5
- KA17
- KA16
- KA25
- KA30
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 13,2024
Aug 13,2024
0
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THIS LETTING AGENCY THE STAFF ARE RUDE AND UNHELPFULL THE DONT DO REPAIERS WITHOUT A FIGHT BLAME TANANT FOR REPAIERS THEY DONT UPDATE DEPOSTIS AND DONT LIKE GIVING IT BACK...
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Feb 14,2023
Feb 14,2023
1
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Horrible experience from the start only have landlords interests at heart. Very impersonal service, you never feel at home in your rented property. Very invasive asking about personal things. If you have a complaint or something needs fixed they are very dry and rude on ...
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Apr 24,2022
Apr 24,2022
4
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Dreadful experience from the very beginning, please please avoid this company at all costs. Customer care is not a priority to say the least...
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Mar 29,2022
Mar 29,2022
8
people found
this helpful
this helpful
Viewed a property which was the perfect location and size for what we were after, despite having only 1 image available. At the viewing it was advised that remedials and refurb works were to be completed before the move in date. Agreeing to this we paid ...
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Jun 21,2021
Jun 21,2021
0
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Absolutely happy with 24-7property the staff was every helpful and the service is excellent and I will use 24-7 property again when I need to...
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Jun 21, 2021
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Thank you for your review and kind comments Alexander, I am really pleased to hear you are happy with our service. We look forward to assisting you in the future.
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The 247 Property Ayrshire Team ...
Jun 17,2021
Jun 17,2021
0
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Can't praise the staff at 24-7 enough, from meeting Connor at the property to meeting the staff in the office everything was done on a professional and friendly manner. They are extremely helpful and talked us through the process from start to finish. Would highly ...
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Jun 18, 2021
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Hi Jamie,thank you for your kind words. We strive to have a great rapport with our tenants and landlords and give the best service that we can.
Enjoy your new property and we are always at the end of the phone if needed. ...
Jun 15,2021
Jun 15,2021
0
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Recently rented from 24-7 and found them extremely helpful as I'd never rented before. Very professional and nothing a bother to them....
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Jun 16, 2021
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Thank you for your kind review Elizabeth, we are pleased to have found yourself and your family a new home and look forward to providing you with a professional management service moving forward.
Regards the 247 Property Ayrshire Team ...
May 27,2021
May 27,2021
0
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This is a very professional local property agency who I would certainly recommend. Friendly and knowledgeable team. I will continue to do business with them in the future....
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May 28, 2021
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Thank you for your kind review David, It has been a pleasure to find you new tenants for your Property. We look forward to continuing a professional management service for you going forward.
Regards
The 247 Property Ayrshire Team ...
Apr 30,2021
Apr 30,2021
0
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Excellent service from the 247 property letting team, the staff are very efficient and vicky assisted md in building my portfolio in the ayrshire area, she made the process seamless and hassle free!...
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May 06, 2021
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Thank you for your kind comment and review James, I am pleased to hear you re happy with our service.
Regards
The 247 Property Ayrshire Team ...
Apr 30,2021
Apr 30,2021
0
people found
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24-7 Property have consistently given me a good service for over two years, and their communication with customers is clear and efficient. They have a strong local knowledge, and my experience with them has been thoroughly well managed and professional....
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Apr 30,2021
Apr 30,2021
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I have a few properties with 24.7 and michael and the rest of the team have helped so much with keeping me well informed of how my property is coming on. I would highly recommend 24.7 and keep up the good work...
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Apr 30,2021
Apr 30,2021
0
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I have been in my house since july and any issues i have had have been dealt with in a very timely manner. We requested a fence at our property and michael managed to get this agreed with the landlord and delivered. We are very ...
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Apr 30,2021
Apr 30,2021
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I have been a tenant with 24.7 previously and stupidly moved however i hated the close i was in and i came to 24.7 to ask about getting a house in largs. Just by chance michael managed to get me a property that was just available in ...
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Apr 30,2021
Apr 30,2021
0
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Vicky at 24-7 has been a great help to us! We are new to this type of business, would have never managed without her help & experience!...
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May 06, 2021
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Hi Debbie,
Thank you for your kind comment and review, I am pleased to hear you are happy with our service and it has been our pleasure assisting yourself and Allan.
Regards
The 247 Property Ayrshire Team ...
Apr 30,2021
Apr 30,2021
0
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Had a property and got a tenant who vacated and michael managed to get the new tenant signed up with the minimum of fuss....
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Apr 30,2021
Apr 30,2021
0
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Michael and susan helped in me getting a property. Was looking for a great area for myself and i managed to be accepted for a lovely 1 bedroom in kilmarnock. Thank you for both of your efforts....
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Apr 30,2021
Apr 30,2021
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Very helpful and easy to contact if needed, nothing ever a bother and I can't thank Michael enough for his assistance in the application process....
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Apr 30,2021
Apr 30,2021
0
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Michael was brilliant, this was my first time renting and he made the whole process very easy. He was very helpful with any questions I had for him....
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Apr 29,2021
Apr 29,2021
0
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Vicky was amazing in helping me and my girlfriend into our rented flat. She dealt with everything for us and also helped us plan the move. All that was left for us to do was sign the agreement. No hassle. Since we moved in, any ...
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Apr 29, 2021
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Thank you Ryan for your kind comments, it was my pleasure finding both yourself and Adele your first home together, I am pleased to hear you are happy with our service and look forward to continuing a professional service for you in the future.
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The 247 Property Ayrshire Team ...
Apr 29,2021
Apr 29,2021
0
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Very professional agency. Professional service good customer service, very helpful. Always get back to you. Good quality customer service, would recommend to other people....
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Apr 30, 2021
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Thank you for your kind comment, i am pleased to hear you are happy with our service.
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The 247 Property Ayrshire Team ...
Apr 29,2021
Apr 29,2021
0
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great service all round from start to finish . very professional always keeping me informed with updates etc .I would highly recommend them and would not hesitate using them again in future...
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May 06, 2021
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Hi Adam,
Thank you very much for the kind review, I am delighted to hear you are happy with our service and ...
“Susan and Vicki and all the team at 24 7 have worked though a very difficult situation with one of my properties. Above and beyond my expectations. I would recommend the team to any. They give 110 percent service....”
Apr 29,2021
Apr 29,2021
0
people found
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Susan and Vicki and all the team at 24 7 have worked though a very difficult situation with one of my properties.
Above and beyond my expectations. I would recommend the team to any.
They give 110 percent service....
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Jul 20, 2021
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Thank you for your kind review Stephen, it has been our pleasure to assist you with difficult circumstances and we will endeavour to continue a quality, professional, managing service for you going forward.
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The 247 Property Ayrshire Team ...
Apr 28,2021
Apr 28,2021
0
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Was really nervous about looking for my first home with my partner and cannot thank the team at 24/7 enough, spoke to Vicki on the phone and told her exactly what I was looking for and the first property she showed us ticked every single one ...
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Apr 29, 2021
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Thank you Dayle for your kind comment and review, I am pleased to hear you are happy with our service and look forward to providing you with a professional service going forward. We wish you and scott all the best in your new home.
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The 247 Property Ayrshire Team ...
Apr 28,2021
Apr 28,2021
0
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Excellent customer service, very professional service, always willing to help, always get back to you woukd definitely recommend to a friend....
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Apr 29, 2021
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Thank you for your kind comment and review, i am really pleased to hear you are happy with our service.
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The 247 Property Team ...
Apr 28,2021
Apr 28,2021
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Susan was very helpful and made a difficult situation much easier. 24 7 are great to deal with and all repairs carried out promptly...
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Apr 29, 2021
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Thank you very much for your lovely comments. I am pleased to hear you appreciate our service and how we strive to keep landlords, tenants and contractors happy. ...
Apr 28,2021
Apr 28,2021
0
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Fantastic agency. Great communication, good relationship with our tenants and on top of any legislation/regulation changes. Really happy with them....
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Apr 29, 2021
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Thank you for your kind comment Lee, it has been a pleasure assisting you and Duncan with the letting and management of your properties and we look forward to continuing a professional management service for you both going forward.
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The 247 Property Ayrshire Team ...
Apr 28,2021
Apr 28,2021
0
people found
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Can't help enough the staff are so pleasant and understanding in any situation there houses are the highest standard would never go to anyone else .
⭐️⭐️⭐️⭐️⭐️...
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Apr 29, 2021
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Thank you for your kind review Jim, I am pleased to hear you are happy with our service, we look forward to continuing a professional management service for you in the future.
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The 247 Property Ayrshire Team ...
Apr 28,2021
Apr 28,2021
0
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We have several properties with 24/7 by far the most efficient agency we have used. Would highly recommend. Great service and staff....
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Apr 27,2021
Apr 27,2021
0
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I had a flat previously with 24/7, and Vicki was a great help from start to finish. Very helpful, knowledgeable and professional....
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Apr 28, 2021
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Thank you for your kind comments Ainsley, i am pleased to hear you are happy with our service and we are always here to assist you in the future.
Regards
The 247 Property Team ...
Apr 27,2021
Apr 27,2021
0
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Love the service, always pleasent and helpfull. They make you feel really comfortable. Nothing is a problem. Would defo use them again...
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Apr 28, 2021
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Thank you for your kind comment Stacey, I am pleased to hear you are happy with our service and look forward to continuing this for you in the future.
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The 247 Property Team ...
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