100% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
91% lettings fee satisfaction
Mar 25,2022
Mar 25,2022
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I would give this a 0 star rating if I could!
Stirling Ackroyd lied to the tenants and the landlord to ensure that both parties signed the contract. After the contract was signed, Stirling Ackroyd refused to be held accountable for the incorrect information they had told both parties! Another thing is that the Agency makes all of these promises verbally which they then deny ever having said! So if you do make the mistake of using Stirling Ackroyd, make sure EVERYTHING is in writing!
On the viewing day, we met with the agent, Kurwahn, to view the house. It was a lovely house but came fully furnished. We made it very clear that we would like some of the furniture removed to which Kurwahn said of course that can be done through communicating with the landlord. We (the tenants) then clearly asked about the process of a tenancy swap at any point in the agreement. We were verbally told (multiple times by two agents, Kurwahn and Danielle) that a tenancy swap can take place at anytime if the tenant pays a £50 fee and finds a replacement tenant… this is also clearly written on the agreement. We later found out that the agency had told the landlord that we were wanting to sign up for a year and would probably like to renew the contract after the year is finished (we definitely did not say this)!
After signing the agreement, we emailed the landlord to ask for furniture to be removed, as verbally promised by the agency, to which the landlord responded “absolutely not, all furniture is to stay where it is”. The landlord explained that she had been very clear with the agency regarding the furniture and how it could not be removed due to nil storage space. We phoned Kurwahn to explain the situation to which he responded “my only suggestion is to lie and say that you need the current mattresses to be removed due to medical reasons”.
Due to extenuating circumstances (needing to move back home to Australia), I needed to do a tenancy swap 3 months into the contract. I emailed Stirling Ackroyd to explain the situation, advise them of the next tenant taking my spot and asked which account I should pay the £50 for the tenancy swap to take place. I was told by the agency that this needs to be “agreed by the landlord”. I phoned the landlord and asked if she agreed. The landlord said she would agree but the agency has asked for her to pay a £430 “administrative fee” for the change so the landlord declined for me to move out. The £430 fee was not written on either the landlord’s nor the tenants contract. The agency denied having told us (the tenants) that the tenancy swap was as easy as a £50 fee and asked me if this was in writing. I was told by the agency that if I wanted a tenancy swap to take place, I would have to come to “an agreement” with the landlord ie. I would have to pay the £50 tenant fee+ £430 landlord fee for the swap. I sought advice through Shelter and I was informed that it was illegal under the “2019 Tenancy Act” for the tenant to pay more than £50 for a swap. I passed this information to the agency to which they said they understand that the tenant shouldn’t pay more than £50 but that the landlord was not wanting to pay the £430 which meant the swap could not take place unless the tenant and landlord came to an “agreement”. I felt backed into a corner with no other option than to pay the $430 + $50 fee for the swap.
Basically, save yourself the hassle, the emotional distress and save your bank account! DO NOT USE STIRLING ACKROYD!
Stirling Ackroyd lied to the tenants and the landlord to ensure that both parties signed the contract. After the contract was signed, Stirling Ackroyd refused to be held accountable for the incorrect information they had told both parties! Another thing is that the Agency makes all of these promises verbally which they then deny ever having said! So if you do make the mistake of using Stirling Ackroyd, make sure EVERYTHING is in writing!
On the viewing day, we met with the agent, Kurwahn, to view the house. It was a lovely house but came fully furnished. We made it very clear that we would like some of the furniture removed to which Kurwahn said of course that can be done through communicating with the landlord. We (the tenants) then clearly asked about the process of a tenancy swap at any point in the agreement. We were verbally told (multiple times by two agents, Kurwahn and Danielle) that a tenancy swap can take place at anytime if the tenant pays a £50 fee and finds a replacement tenant… this is also clearly written on the agreement. We later found out that the agency had told the landlord that we were wanting to sign up for a year and would probably like to renew the contract after the year is finished (we definitely did not say this)!
After signing the agreement, we emailed the landlord to ask for furniture to be removed, as verbally promised by the agency, to which the landlord responded “absolutely not, all furniture is to stay where it is”. The landlord explained that she had been very clear with the agency regarding the furniture and how it could not be removed due to nil storage space. We phoned Kurwahn to explain the situation to which he responded “my only suggestion is to lie and say that you need the current mattresses to be removed due to medical reasons”.
Due to extenuating circumstances (needing to move back home to Australia), I needed to do a tenancy swap 3 months into the contract. I emailed Stirling Ackroyd to explain the situation, advise them of the next tenant taking my spot and asked which account I should pay the £50 for the tenancy swap to take place. I was told by the agency that this needs to be “agreed by the landlord”. I phoned the landlord and asked if she agreed. The landlord said she would agree but the agency has asked for her to pay a £430 “administrative fee” for the change so the landlord declined for me to move out. The £430 fee was not written on either the landlord’s nor the tenants contract. The agency denied having told us (the tenants) that the tenancy swap was as easy as a £50 fee and asked me if this was in writing. I was told by the agency that if I wanted a tenancy swap to take place, I would have to come to “an agreement” with the landlord ie. I would have to pay the £50 tenant fee+ £430 landlord fee for the swap. I sought advice through Shelter and I was informed that it was illegal under the “2019 Tenancy Act” for the tenant to pay more than £50 for a swap. I passed this information to the agency to which they said they understand that the tenant shouldn’t pay more than £50 but that the landlord was not wanting to pay the £430 which meant the swap could not take place unless the tenant and landlord came to an “agreement”. I felt backed into a corner with no other option than to pay the $430 + $50 fee for the swap.
Basically, save yourself the hassle, the emotional distress and save your bank account! DO NOT USE STIRLING ACKROYD!
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Opening Hours
Address
Stirling Ackroyd
63 Bermondsey Street
Bermondsey,London
Greater London
SE1 3XF
020 3833 4607
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £485,000 | £485,000 |
| Lettings | 97% | 91% | £700 | £3,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 34 | 1 | 43 | 8 | 3 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- SE1
- SE11
- SE16
- SE17
- E1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 08,2023
Apr 08,2023
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I received great service from Sterling Ackroyd Bermondsey.
I am happy with the service, Dene and Aneka are amazing, they helped out right from Day1 in my journey for getting new tenants for my flat and they managed to secure tenants for us within one ...
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Mar 25,2022
Mar 25,2022
1
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I would give this a 0 star rating if I could!
Stirling Ackroyd lied to the tenants and the landlord to ensure that both parties signed the contract. After the contract was signed, Stirling Ackroyd refused to be held accountable for the incorrect information they had ...
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Feb 12,2022
Feb 12,2022
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Catherine has been very helpful with the managing of our new property. She is quick to answer emails and deals with any concerns efficiently and in a professional manner....
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Jan 28,2022
Jan 28,2022
0
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Catherine Close, who I believe is a senior property manager - always goes the extra mile to either chase things up for me or work around the problems I face as a tenant. She is always really pleasant as well as helpful and I'm sure ...
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Jan 10,2022
Jan 10,2022
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We have been living in a flat managed by Williams Lynch for almost three years. In the last year, Philip has been available to us whenever we had issues and he promptly provided assistance, even during weekends. Philip has followed closely every intervention to make ...
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Dec 22,2021
Dec 22,2021
0
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I have had a great experience working with this agency, they have been beyond professional and responsive. Ive worked with Catherine who managed our flat and she has been extremely helpful with any ask. Highly recommended....
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Jan 10, 2022
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Nov 20,2021
Nov 20,2021
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We have been assisted by Williams Lynch for almost 10 years. Dene was a fantastic help to us when searching for our property many years ago and Catherine has been extremely helpful recently with our lease extension. It’s good to know there is someone helpful ...
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Oct 23,2021
Oct 23,2021
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Edvard (Eddi) Matthiasson (senior sales agent) at Williams Lynch was with me every step of the way and couldn’t have been more professional, knowledgeable or helpful. Nothing was too much trouble. All calls and emails were responded quickly and thoughtfully. Transparent in all interactions ...
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Oct 11,2021
Oct 11,2021
0
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We've been working with Williams Lynch for many years. They have always been extremely pleasant and professional. Most recently, they quickly found perfect tenants for our property and as always, guided us through the maze of landlord responsibilities with ease. Our tenants are happy and ...
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Oct 05,2021
Oct 05,2021
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Thorough, professional and communicative. Eddi was excellent. We sold our London flat whilst living abroad (Canada) and the process was seamless and easy. I would recommend....
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Oct 05,2021
Oct 05,2021
0
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Philip has been responsive and helpful with the repairs that were needed in my flat. He liaised well with the landlord to get them approved and implemented....
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Sep 23,2021
Sep 23,2021
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The guys at Williams Lynch are excellent. I would wholeheartedly reccommend them, brilliant service. All of the staff there are first class....
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Sep 01,2021
Sep 01,2021
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Have known Williams Lynch for years and just used them to let a property I own. Very impressed with their professionalism. Excellent...
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Aug 27,2021
Aug 27,2021
0
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Very helpful and quick responses to emails with detailed information about the property and the fixtures and fittings. Catherine is a great property manager...
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Jul 19,2021
Jul 19,2021
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Had a wonderful experience finding my current flat through Williams Lynch; from search to moving in, the entire process was smooth and simple. Special thanks to Ben for taking the time to answer all my questions and Adriana for making the move-in process quick and ...
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Jun 17,2021
Jun 17,2021
0
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I find William Lynch team to be very knowledgeable and professional in approach. I engaged them to help let out my property, and my end-to-end experience was very pleasant and hitch-free.
I was kept updated on the progress of the viewing and feedback received.
I'll ...
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Apr 29,2021
Apr 29,2021
0
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I'm pretty new to London, and I've found a suitable property (rent) through Onal's arrangement. I'm absolutely happy with the quick response by Onal. After the offer as well, everything is quite swift , document work, fixing property equipment etc... Thank you Adriana and Philip!...
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Apr 20,2021
Apr 20,2021
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I've lived in the property for 3 years, managed by Catherine within William Lynch. We liked the fact our concerns were raised by her and our time staying in the property made it feel like a real home. She made the effort of raising points of ...
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Apr 16,2021
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Apr 12,2021
Apr 12,2021
0
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Consistently excellent; all of the team at Williams Lynch are friendly and efficient. The team always do a brilliant job letting and managing the properties and are always able to find a solution to anything that crops up. They ensure that the whole process runs ...
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Apr 12,2021
Apr 12,2021
2
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Our experience of renting a £3.250 flat in Central London as four students first-time renting has been an absolute scam.
Our LL has been extremely unavailable for us and the property manager facilitated a very poor AND rude communication with us.
We have been through many ...
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Mar 26,2021
Mar 26,2021
0
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Williams Lynch were recently engaged to let our property, who did a fabulous job from finding the right tenants within acceptable time and then managing our property to the highest standards of satisfaction .... meeting our expectations fully. Sounds too good to be true but that’...
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Mar 25,2021
Mar 25,2021
0
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I am a landlord and have had a great experience renting out my property. Ben in particular was a huge help with regards to letting my property and helping me with any queries. Catherine has also been a great help managing my property on an ...
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Mar 20,2021
Mar 20,2021
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I have been renting through Williams Lynch for 2 years, recently decided to move to a pet friendly place and immediately decided to go with Williams Lynch again. Catherine has done a great job managing the property, any issues that came up has been handled well. ...
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Mar 14,2021
Mar 14,2021
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Dene, Ben and Adriana provided excellent service in this tricky time. Supportive, professional and informative, I would highly recommend this service....
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Feb 17,2021
Feb 17,2021
0
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Did a great job securing a tenant in a very difficult letting market. We have been with Williams Lynch for about 10 years and they have always performed and are very responsive when we need help with any aspect of letting....
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Feb 17,2021
Feb 17,2021
0
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Adriana and Onal have done a fantastic job for us, they pitched the rent absolutely right, they got a Tenant straight away who moved in within a couple of days of viewing.
Thanks again everybody at Williams Lynch....
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Feb 10,2021
Feb 10,2021
0
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I have been renting through Williams Lynch for 3 years, with Catherine Close being my ‘account manager’. Catherine’s been an absolute star throughout the whole time, and made my life in the flat very comfortable. Very professional and responsive in handling urgent maintenance issues....
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Jan 21,2021
Jan 21,2021
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I live abroad with a complete peace of mind knowing my property is being managed by Williams Lynch. The agency assist with all aspects of the flat and any issues that do arise are dealt with promptly. I have to give Catherine a specific mention, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please put any complaint in writing, including as much details as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the department manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford house
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Telephone: 01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within twelve months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 4:08 PM 11/01/2017 by Mark Williams
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the department manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford house
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Telephone: 01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within twelve months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
