0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 24,2022
Mar 24,2022
0
people found
this helpful
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TL/DR;
So far if I could give zero stars I would give them but I will give 1 instead because some of the people working there are honestly nice. However,.... My self and my partner we started renting a house run by Bridgfords Letting Agents since last Monday 14/02/22. First, the images shown in the advert with what we actually got are two different stories, we also did our viewing online (due to working schedules restrictions) and apparently it was a MASSIVE MISTAKE because we obviously got scammed.
When we moved in the house was in a state of filthy mess, the previous tenants didn't clean, the house has pilled up years of filth, dust, dirt. The otherwise advertised as ''new'' carpets had stamps and spots all over and I am waiting to see if there are also carpet beetles after finding one yesterday.
We had a week to report things against the agency's inventory, which we did. Of course we reported the mess and filthiness and we were PROMISED some actions to be taken until yesterday, and in our last phone call with them they said that they are still working on our cases but it is stack between the previous tenants, landlord and a third party (which I am guessing is the deposit scheme). What we are asking is for someone to deep clean the house and get rid of the years of filth and what we get in response is that the landlord is awaiting to take the deposit back from the previous tenants to fix it? What kind of logic is this? Why are we put in the same basket with the old tenants?
Time to mention that the house is also a junkyard, old forgotten devices mounted on walls, archaic light shades and a set of curtains that are reeking and are the dirtiest piece of cloth I have seen in my life.
There are wires exposed, the part furnished devices I don't know when they have passed last their safety test. So the situation I am describing is this and we are asked in good willing and hope to wait for a response and not start cleaning imediately? Of course we started cleaning, because this is bordeline health and safety case, we bring with us our new furniture and we don't want to land in a house that is dirty.
So I am asking, what would the agency have achieved with us waiting?
Because obviously our requested has been thrown in the bin.
Who tells me that we are not doing the job the agency should have done, and now they use our photographyic evidence to strip the deposit from the previous tenants?
Because their photographic inventory report was lacking big time. So either they were covering the real problems so they arise later and blame them on us or the person who did the inventory is stupid.
In any case, whatever they do favours the landlord, everything they do is to keep THEM safe, because their fee comes from THEM, not from two humble invidividuals who rent a property from the agency.
But the hard truth, dear agency, is that YOU are the mediator and customer satisfaction comes from two different parties. You have failed to play this game when you chose one over the other. And no matter how hard I tried to keep myself from writing a review, it's been a week that I am stressing for something I shouldn't, and because I want this review to be out there for you to see that some things are serious.
I am sure some people who are dealing with our case tried their best but if they were me you would have done the same and making this public.
Can I ask in which redress scheme this agency belongs to so I can make an official complain to them as well?
So far if I could give zero stars I would give them but I will give 1 instead because some of the people working there are honestly nice. However,.... My self and my partner we started renting a house run by Bridgfords Letting Agents since last Monday 14/02/22. First, the images shown in the advert with what we actually got are two different stories, we also did our viewing online (due to working schedules restrictions) and apparently it was a MASSIVE MISTAKE because we obviously got scammed.
When we moved in the house was in a state of filthy mess, the previous tenants didn't clean, the house has pilled up years of filth, dust, dirt. The otherwise advertised as ''new'' carpets had stamps and spots all over and I am waiting to see if there are also carpet beetles after finding one yesterday.
We had a week to report things against the agency's inventory, which we did. Of course we reported the mess and filthiness and we were PROMISED some actions to be taken until yesterday, and in our last phone call with them they said that they are still working on our cases but it is stack between the previous tenants, landlord and a third party (which I am guessing is the deposit scheme). What we are asking is for someone to deep clean the house and get rid of the years of filth and what we get in response is that the landlord is awaiting to take the deposit back from the previous tenants to fix it? What kind of logic is this? Why are we put in the same basket with the old tenants?
Time to mention that the house is also a junkyard, old forgotten devices mounted on walls, archaic light shades and a set of curtains that are reeking and are the dirtiest piece of cloth I have seen in my life.
There are wires exposed, the part furnished devices I don't know when they have passed last their safety test. So the situation I am describing is this and we are asked in good willing and hope to wait for a response and not start cleaning imediately? Of course we started cleaning, because this is bordeline health and safety case, we bring with us our new furniture and we don't want to land in a house that is dirty.
So I am asking, what would the agency have achieved with us waiting?
Because obviously our requested has been thrown in the bin.
Who tells me that we are not doing the job the agency should have done, and now they use our photographyic evidence to strip the deposit from the previous tenants?
Because their photographic inventory report was lacking big time. So either they were covering the real problems so they arise later and blame them on us or the person who did the inventory is stupid.
In any case, whatever they do favours the landlord, everything they do is to keep THEM safe, because their fee comes from THEM, not from two humble invidividuals who rent a property from the agency.
But the hard truth, dear agency, is that YOU are the mediator and customer satisfaction comes from two different parties. You have failed to play this game when you chose one over the other. And no matter how hard I tried to keep myself from writing a review, it's been a week that I am stressing for something I shouldn't, and because I want this review to be out there for you to see that some things are serious.
I am sure some people who are dealing with our case tried their best but if they were me you would have done the same and making this public.
Can I ask in which redress scheme this agency belongs to so I can make an official complain to them as well?
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Opening Hours
Address
Bridgfords
153 High Street
Gosforth,Newcastle upon Tyne
Tyne and Wear
NE3 1HA
0191 644 0006
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £500 | £680 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 5 | 1 | 1 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Mar 24,2022
Mar 24,2022
0
people found
this helpful
this helpful
TL/DR;
So far if I could give zero stars I would give them but I will give 1 instead because some of the people working there are honestly nice. However,.... My self and my partner we started renting a house run by Bridgfords Letting Agents ...
read full review
read full review
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Jun 12,2021
Jun 12,2021
0
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Lovely when they're showing somewhere but then it turned into a nightmare. Nothing got fixed as promised. We didn't have a fence for our whole tenancy despite being told it would be fixed on moving it. Found mice holes that had just been tapped up. ...
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May 10,2019
May 10,2019
0
people found
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They don't communicate, you have to chase them. They lie rather than admit they don't know something. It took us over a month from letting the property to being able to use the master bedroom for a problem we were told at viewing was already ...
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Comment on agent fees
They were high. But not lots higher than others in the area
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Mar 01,2015
Mar 01,2015
2
people found
this helpful
this helpful
Terrible service said things where working on inventory that the land lord has confirmed never have door seal has gone been waiting three weeks for a reply , left to let sign outside for three months , tried to charge me for the boiler without my advising ...
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What agent could do to change your mind?
What they hell have I paid a bond for when nothing worksAttached Filesnbsp;
Comment on agent fees
What they hell have I paid a bond for when nothing works
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Jan 11,2015
Jan 11,2015
1
people found
this helpful
this helpful
The team at Bridgfords Gosforth were a great support when buying my first home. From the first day I went in house hunting they explained the process in a simple way and answered all of the questions I had. All house viewings were arranged in ...
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Nov 25,2014
Nov 25,2014
1
people found
this helpful
this helpful
Dan - just a quick email to thank you very much indeed for all the assistance on the sale of this property - your professionalism and work ethic were superb - it made the whole process so much easier. I would certainly recommend the use ...
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Dec 03,2013
Dec 03,2013
11
people found
this helpful
this helpful
I don't really know where to start about my nightmare experience with Bridgfords / Countrywide, other than they are the single most unhelpful, rude and obnoxious collection of people I have had the misfortune of renting from. (Gosforth branch Newcastle)
They got from myself and my ...
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What agent could do to change your mind?
Change your attitude and treat your tenants like they're more than the dirt on your shoe.Attached Filesnbsp;
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May 04,2013
May 04,2013
3
people found
this helpful
this helpful
We went with Bridgfords because we were assued that they had buyers on their books who wanted this particular kind of property. Within a day, they contacted us to advise that we had an offer from a cash buyer. This prompted us to put in ...
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What agent could do to change your mind?
They should have been upfront with us from the start and mentioned the chain. They were too eager to conclude a sale instead of getting the facts right. After all, they were employed by us not the buyer or anyone else. They should not employ people in a customer facing position who are unfamiliar with the conveyancing process who only made matters worse.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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