Holland Properties Ltd
Docklands, London, E14
4/5, 69 reviews
77% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
88% lettings fee satisfaction

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“We had our rental property managed by Holland......”

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Mar 23,2022
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By: 'Peter'
Mar 23,2022
23 people found
this helpful
We had our rental property managed by Holland Properties since we purchased it in 2008, and we received a good standard of service and communication. A complete senior management change was instigated in summer 2021 and almost all the original staff left the business within a couple of months. From this point the communication became sporadic and the management process began to fall apart and we ended up in effect self-managing our property due to the incompetence of Holland Properties.

Our property manager was very reactive with us and our tenant when dealing with problems, and addressing issues took months rather than days in a couple of instances. We had to source a new boiler, a new kitchen and liaise directly with the contractor as our property manager was distant when needing to do her job.

When tasked with new storage heaters being required in our property, we were sent a number of website addresses to look at; that is not property management! A reported bathroom water leak took HP two months to send a contractor to rectify the issue. At weekends there was no point of contact or emergency contact numbers for our tenant to access a staff member at HP, or an emergency contractor. When our property manager was away on leave or sick, there was no HP staff members able to deal with any issues either from the tenant or us.

We have now moved our property away from Holland Properties and so has a colleague who also had a property being managed by HP, with the same management issues and a distinct lack of their involvement in the management process.

Some contractors used have not been vetted or had due diligence checks made prior to being used.

Landlords beware, you won't receive the level of service you will expect or need.
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By: Helen
Sep 15, 2022
Probably due to staff turnover.

I see that the "Head of Client Service" has now moved on after only seven months.
By: Andre de Almeida
Aug 19, 2022
Dear P Foley,

We understand a complete internal restructuring with the change of team and owners, and to detach from the previous points of contact is very challenging. Creating rapport from scratch can also be stressful. With the new company directions, we have been working hard to fix many gaps left from the past and unfortunately, we cannot please everyone, surely, we are on the right direction with the amazing feedback we have received recently towards our General Manager Susana and the property management team. We are sad to see you leave, we wish you the best of luck.

Best regards,
Holland Properties.
By: Barry
Aug 05, 2022
Your first paragraph reflects our experience to the letter.

Too much to recount at this time.

We’re also taking our business elsewhere.

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Latest Reviews

View all Reviews 69
5th Dec 2023
reviewed by 'Avoid Holland Properties'
“Anisa Choudhury and Holland Properties - AVOIDProblems since the start of the tenancy - they promised to fix but nothing ......”
27th Aug 2023
reviewed by 'D.Gombos'
“Hello.‼️ WANT PEACE OF MIND? STAY AWAY.‼️Although I informed this agency for any problem, they want to withhold my ......”
4th Aug 2023
reviewed by 'Blair Ross'
“We have been tenants of this magnificent riverside property since May 2021 and our overall experience with Holland has never fallen ......”
4th Aug 2023
reviewed by 'Blair Ross'
“We have been tenants of this magnificent riverside property since May 2021 and our overall experience with Holland has never fallen ......”
4th Aug 2023
reviewed by 'DrMP'
“Update 2023I am changing my review from excellent to poor. Excellent applied to the old management of Holland Properties. Poor ......”
19th Dec 2022
reviewed by 'Maria'
“Apart from other reservations, as a landlord I decided not to take things further with this company when I discovered ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Address

Holland Properties Ltd
429 Westferry Road
London
Greater London
E14 3AN
02075385554

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £190,000 £730,000
Lettings 100% 88% £685 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 3 30 12 2 0 4 0 4 1
Areas covered
  • E14
  • N8
  • E16
  • DA9
  • E1
  • E3
  • SE1
  • SE16
  • SE8
  • SE14
  • IG1
  • E14
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Docklands, E14
London, SE16

“Anisa Choudhury and Holland Properties - AVOI......”

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Dec 05,2023
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By: 'Avoid Holland Properties'
Dec 05,2023
0 people found
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Anisa Choudhury and Holland Properties - AVOID Problems since the start of the tenancy - they promised to fix but nothing has happened Withheld deposit even though it has been past the deadline to return deposit As I am sure you will have read previous ...
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“‼️ WANT PEACE OF MIND? STAY AWAY.‼️...”

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Aug 27,2023
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By: 'D.Gombos'
Aug 27,2023
2 people found
this helpful
Hello. ‼️ WANT PEACE OF MIND? STAY AWAY.‼️ Although I informed this agency for any problem, they want to withhold my deposit. I have all the evidence with pictures, videos, emails, all up to date. They blame me for stopping the money, but the apartment was ...
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“We have been tenants of this magnificent rive......”

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Aug 04,2023
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Suzanna
By: 'Blair Ross'
Aug 04,2023
0 people found
this helpful
We have been tenants of this magnificent riverside property since May 2021 and our overall experience with Holland has never fallen below 100%. They have been super attentive to all our needs and a special mention needs to be made to Jorge, Suzanna and more recently, our ...
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“We have been tenants of this magnificent rive......”

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Aug 04,2023
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Suzanna
By: 'Blair Ross'
Aug 04,2023
0 people found
this helpful
We have been tenants of this magnificent riverside property since May 2021 and our overall experience with Holland has never fallen below 100%. They have been super attentive to all our needs and a special mention needs to be made to Jorge, Suzanna and more recently, our ...
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“Update 2023I am changing my review from excellent to poor. ......”

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Aug 04,2023
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By: 'DrMP'
Aug 04,2023
1 people found
this helpful
Update 2023 I am changing my review from excellent to poor. Excellent applied to the old management of Holland Properties. Poor applies to the new management. We have been long term tenants; since the new management took over we face delays in priority maintenance (my elderly/...
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Comment on agent fees
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“Potentially expensive clause...”

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Dec 19,2022
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By: 'Maria'
Dec 19,2022
17 people found
this helpful
Apart from other reservations, as a landlord I decided not to take things further with this company when I discovered that there was a clause in their terms and conditions which stated that: "Upon termination of the Management services, the parties acknowledge and agree that ...
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By: Allen
Feb 24, 2023
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Had to read that three times to make sure that I had got it right. Astonishing! Thanks for the warning. ...

“Susanna and the team at Holland consistently ......”

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Aug 03,2022
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Suzanna
By: 'Peter'
Aug 03,2022
0 people found
this helpful
Susanna and the team at Holland consistently deliver first class service in managing my properties. Always readily available and prompt in handling enquiries....
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“Thank you, Susana and the team at Holland Pro......”

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Apr 30,2022
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Suzanna
By: 'Finley Taylor'
Apr 30,2022
0 people found
this helpful
Thank you, Susana and the team at Holland Properties. I was having problems with my previous management agency until I found Holland. Definitely giving my other properties for them to manage. Thank you, for the brilliant work getting the old problems sorted for me....
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“We had our rental property managed by Holland......”

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Mar 23,2022
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By: 'Peter'
Mar 23,2022
23 people found
this helpful
We had our rental property managed by Holland Properties since we purchased it in 2008, and we received a good standard of service and communication. A complete senior management change was instigated in summer 2021 and almost all the original staff left the business within a couple ...
read full review
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By: Helen
Sep 15, 2022
View all comments (3)
Probably due to staff turnover. I see that the "Head of Client Service" has now moved on after only seven months. ...

“Simply the worst estate agent I've ever dealt with:a) ......”

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Feb 14,2022
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By: 'George'
Feb 14,2022
13 people found
this helpful
Simply the worst estate agent I've ever dealt with: a) They had agreed to remove a pointless cupboard in the living room and then failed to do so, preventing me moving in properly due to the amount of space taken up. They then failed repeatedly ...
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By: Carl
Nov 26, 2022
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Reflects my experience. Work not carried out, lies, evasion, deception. High staff turnover (why, I wonder?), calls not returned. Avoid any property managed by these cowboys. ...

“Had a terrible check out experience with this......”

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Oct 12,2021
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By: 'Linda'
Oct 12,2021
8 people found
this helpful
Had a terrible check out experience with this , initially at the start of our tenancy the company was okay. They were very helpful in the beginning. But during our tenancy standards seemed to have slipped, firstly it took forever for repairs, the flat we were ...
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“We were in contact with Tierney, who was very......”

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Oct 06,2021
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By: 'Marty Gionis'
Oct 06,2021
0 people found
this helpful
We were in contact with Tierney, who was very helpful with the moving in process. Really smooth move-in and any questions we had were promptly answered. Would absolutely recommend!...
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“My entire move and moving in experience with ......”

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Oct 06,2021
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By: 'Cheryll'
Oct 06,2021
0 people found
this helpful
My entire move and moving in experience with Holland Properties was professional and easy, From viewing the property to getting the keys. Questions were answered straight away and everyone was helpful and friendly. Regards Cheryll...
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“Awful company to do any business with...”

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Sep 14,2021
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By: 'GM'
Sep 14,2021
8 people found
this helpful
Awful company to do any business with. I lived in a property they managed for 8.5 years, never once late with rent and looked after the place well, which as a landlord myself I know how that's actually something of a rarity these days, this despite ...
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“Vincenzo was very helpful in finding a suitab......”

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Jul 23,2021
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By: 'Ivan'
Jul 23,2021
0 people found
this helpful
Vincenzo was very helpful in finding a suitable property for my needs. He is always responsive and proactive whenever I have an issue I need help with. What I am particularly impressed with is his response speed. He may be busy with viewings but he ...
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By: Vincenzo
Aug 02, 2021
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Hi Ivan, thank you very much for your words. it was a pleasue to help you. I wish you all the best! Vincenzo ...

“Holland Properties is the regions number one ......”

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May 06,2021
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By: 'Stacey'
May 06,2021
0 people found
this helpful
Holland Properties is the regions number one property management company in the UK. I have been a long term customer for over 15 years as the team are very professional and have always been extremely helpful. I have always felt they represent my best interests and ...
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By: selina westerman
May 06, 2021
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Thank you so much Stacey, we are pleased that you are happy with our service and we have enjoyed working with you for the past 15 years ...

“Excellent agency, I got along very well with ......”

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Jan 26,2021
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By: 'Libero'
Jan 26,2021
0 people found
this helpful
Excellent agency, I got along very well with them. They are helpful and very professional. The apartment the agent showed me is very nice, there were no false promises or omitted defects....
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“The service Nick has provided has been excell......”

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Jan 18,2021
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By: 'Steve'
Jan 18,2021
0 people found
this helpful
The service Nick has provided has been excellent. He has always responded promptly and has always been on time with every viewing. All questions have also been answered in a timely manner....
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“Reasonably priced fee structure...”

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Jan 15,2021
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By: 'Steven'
Jan 15,2021
0 people found
this helpful
Reasonably priced fee structure Limited charging for incidentals compared to other local agents. riendly staff, will respond to my requests or those of the tenant promptly and arrange services very promptly....
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“Professional and Helpful...”

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Jan 15,2021
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By: 'Eugene'
Jan 15,2021
0 people found
this helpful
After carefully discussing my letting requirements with three firms, I selected Holland Properties. A decision I have not regretted. The whole team at Holland Properties has been extremely helpful. From the initial consultation with Nick outlining the steps to letting, to Tierney hosting viewings and ...
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“First time buyer...”

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Jan 14,2021
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By: 'Natasha'
Jan 14,2021
0 people found
this helpful
I'm a first time buyer so was nervous about the process but was good to have Holland Properties on hand to guide me through the purchase. Nick was especially friendly and easy to reach. Thanks for your support!...
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“The most thrust worthy agent on the Isle of Dogs...”

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Jan 14,2021
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By: 'Kamen Sharlandjiev'
Jan 14,2021
0 people found
this helpful
Holland Properties are the most thrust worthy agency on the IoD. I’ve been their client for the past 3-4 years, letting properties and I’m also using them for a purchase of our first property in UK. I was always able to count on ...
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“An amazing company, very professional....”

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Jan 14,2021
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By: 'Caterina'
Jan 14,2021
0 people found
this helpful
An amazing company, very professional. Our agent Nick was super professional, quick to help with my enquires as well as to provide all the services I needed after moving in my new home....
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“I moved into a property in June, they failed ......”

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Dec 27,2020
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By: 'Nicola'
Dec 27,2020
0 people found
this helpful
I moved into a property in June, they failed to tell me the property had previously been infected with rats and mice. I still had mice in the garden in the summer which I paid to have removed professionally. I called them for to fix ...
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By: daniel coleman
Dec 28, 2020
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Dear Nicola, Im not surprised at your review based on your attitude as weve tried to help with the boiler issue since yesterday, less than 24hrs ago. Id like to clarify a few things though as youre not fully telling the truth. Ill start with the mice issue, that youve never mentioned previously im assuming because the issue was dealt with long before you moved in and hasnt reoccurred. The issue was prior to us managing the property but we took care of the issue for the landlords as their previo ...

“Great service, responsive, courteous and grea......”

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Dec 14,2020
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By: 'Victor'
Dec 14,2020
0 people found
this helpful
Great service, responsive, courteous and great value. Changed over from another agency to Holland Properties and have been very happy with the service and attention. Special mention to Nick A who has been the main point of contact, always available, offers reasoned advice, able to ...
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“I have been using services from Holland Prope......”

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Nov 12,2020
Minithumbup
By: 'Mo'
Nov 12,2020
0 people found
this helpful
I have been using services from Holland Properties since 2014. Over this period I have never received anything less than excellent service from any of their team members. What a great competent, friendly, polite and professional team. Well done guys!!!...
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By: Selina Westerman
Nov 12, 2020
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Thank you for taking the time to do this review ...

“Holland Properties at its Best.!...”

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Sep 14,2020
Minithumbup
By: 'Vivek'
Sep 14,2020
0 people found
this helpful
Been with Holland Properties with almost 2.5 yrs. There was not a single incident when I called them and they were not available for help. May it be a electrical appliances or may it be a small carpentry work. It was like Consider It Done from ...
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“Great experience...”

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Sep 02,2020
Minithumbup
By: 'Clarissa'
Sep 02,2020
0 people found
this helpful
Nick was great and very helpful, and usually responded to my texts and emails within a few hours. It was stressful having to find an apartment virtually and moving from a different country, but Nick handled my many questions very well....
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“Andy was really kind and came to help us with......”

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Jun 08,2020
Minithumbup
By: 'Alice'
Jun 08,2020
0 people found
this helpful
Andy was really kind and came to help us within 5 minutes, we felt very reassured and were saved from what would have been a nightmare situation...
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By: Selina Westerman
Jun 08, 2020
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Thank you for your comments :-) ...

“Excellent hard working estate agents who are ......”

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May 07,2020
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Nick
By: 'Rebecca'
May 07,2020
0 people found
this helpful
Excellent hard working estate agents who are well experienced in their field. Very pleasant to deal with know what they are doing. Even through the lockdown, went above and beyond to help me. I will be highly recommending you to friends and family. All dealings ...
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Staff picture Oku
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:02 PM 19/08/2022 by Andre de Almeida

Awards won by Holland Properties Ltd, London E14 3AN



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