73% sales valuation accuracy
58% sales fee satisfaction
90% lettings valuation accuracy
63% lettings fee satisfaction
Mar 21,2022
Mar 21,2022
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Andrews have left me and my housemates without access to a functioning toilet for over 24 hours 3 times in the course of my tenanacy, once in 2019 (3 days), once in 2020 (3+ days), and once again in 2022 (1+ days) - each time under a different property manager showing this is not because of one bad apple. Access to functional water facilities is a legal requirement that the landlord must provide, and each time Andrews show no urgency nor care to solve this situation. We have recurring issues due to an issue with our drain that requires a bigger fix, not because we mistreat the drain. Not sure what services they're taking a cut of the rent for each month, it's certainly not tenant management or property maintenance. I do not advise prospective landlords trust them with their tenants or money. I do not advise prospective renters trust them with their wellbeing or safety.
Note, when the toilet broke in 2020 the entire office went home for christmas on 23rd december before the issue was resolved which they were very much aware of, leaving us and the contractors in the dark about what to do next. I left answer phone messages nearly in tears to their office and to their maintenace team because I was so stressed that everyone seemed to have left us with no resolution. I couldn't reach a head office, I even tried messaging their main facebook which never got a response. As it was xmas the local cafes we had been relying on were closing and I was toiletless and panicking. Ended up calling and paying for a plumber myself who was more sympathetic than Andrews ever were. Andrews only got back to me on 3rd January - what is a tenant meant to do if they face an emergency during a holiday break? They paid me back out of 'goodwill' when in this situation it is the law, so there's nothing good about it.
Outside of this, they've left us without a washing machine for a month, they take months to perform basic repairs we aren't liable for or able to do ourselves, they've stopped performing regular maintenance checks and don't seem to take inventory or check on properties at all - and yet throw around vague accusations about how we treat the property without even seeing it. I do not recommed Andrews at all.
Note, when the toilet broke in 2020 the entire office went home for christmas on 23rd december before the issue was resolved which they were very much aware of, leaving us and the contractors in the dark about what to do next. I left answer phone messages nearly in tears to their office and to their maintenace team because I was so stressed that everyone seemed to have left us with no resolution. I couldn't reach a head office, I even tried messaging their main facebook which never got a response. As it was xmas the local cafes we had been relying on were closing and I was toiletless and panicking. Ended up calling and paying for a plumber myself who was more sympathetic than Andrews ever were. Andrews only got back to me on 3rd January - what is a tenant meant to do if they face an emergency during a holiday break? They paid me back out of 'goodwill' when in this situation it is the law, so there's nothing good about it.
Outside of this, they've left us without a washing machine for a month, they take months to perform basic repairs we aren't liable for or able to do ourselves, they've stopped performing regular maintenance checks and don't seem to take inventory or check on properties at all - and yet throw around vague accusations about how we treat the property without even seeing it. I do not recommed Andrews at all.
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Latest Reviews
25th Apr 2023
reviewed by 'Sam'
21st Mar 2022
reviewed by 'Jazz'
18th Aug 2020
reviewed by 'Elena'
20th Apr 2020
reviewed by 'Joseph'
15th Apr 2020
reviewed by 'Holly'
Opening Hours
Address
Andrews
80 - 82 Gloucester Road
Bristol
City of Bristol
BS7 8BN
0117 9232200
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 73% | 58% | £0 | £0 |
| Lettings | 90% | 63% | £525 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 3 | 3 | 9 | 14 | 0 | 6 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 25,2023
Apr 25,2023
1
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I live in a property managed by Andrews - they do not deliver on their promise - in actual fact they have stopped all effort to maintain security and even rubbish collection because they say some tenants have not paid their maintenance fee? How does ...
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Mar 21,2022
Mar 21,2022
0
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Andrews have left me and my housemates without access to a functioning toilet for over 24 hours 3 times in the course of my tenanacy, once in 2019 (3 days), once in 2020 (3+ days), and once again in 2022 (1+ days) - each time under a different property manager showing this is ...
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Nov 30,2021
Nov 30,2021
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Excellent customer service, nothing was too much troubled, very informative, highly recommend, will definitely be using Andrews in the future...
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Aug 18,2020
Aug 18,2020
1
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Inquired about a property in Bristol over the phone and the agent talking to us was incredibly condescending and patronizing. Tried to make an arrangement to see a property and were given a time but no details of address, and were actually given no further ...
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Apr 20,2020
Apr 20,2020
0
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I've had nothing but problems with Andrews from the beginning, I had issues with mould and damp in my flat, once Andrews got the money they were not interested in helping me in fact a lot of people I spoke to feel like they've been "...
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Apr 15,2020
Apr 15,2020
1
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Wow!! If i could give 0 stars i would. What a terrible company, rogues and liars. Its like they dont want to sell anything. Was interested in a property, our it first even though i was offered elsewhere. Waited... Waited.. Called over and over again to ...
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Oct 14,2019
Oct 14,2019
3
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Took advantage of my grandmother (landlady). Property was left in an absolute state when the tenants left including food left everywhere attracting vermin, mould accumulating in the brand new fridge and broken drawers and scuffed floors and walls which were newly painted. Andrews said there ...
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Oct 12,2019
Oct 12,2019
0
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Diego from Andrews was really good whilst we were looking to rent urgently. Always keeping us updated and pushing the landlord for a decision....
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Aug 09,2019
Aug 09,2019
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Absolutely Awful
I cannot state just how dissatisfied by Andrews services I have been. As per most of the reviews, in the initial period where they were taking your money they were very helpful, but beyond that it has been shocking.
Charging at every opportunity ...
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Apr 07,2017
Apr 07,2017
5
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Absolutely awful. 0 communication unless it involved money owed to them. Had to sort most of our own problems out, after emailing each time for 1-3 weeks with no response, they didnt act as our landlords. the only thing they did was take money from us ...
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Comment on agent fees
laughable, we had a genuine laugh at the end of our tenancy about what they had charged us for such a non-service
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Feb 06, 2019
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Terrible company. Agree with other reviewers - only contact you if want money, otherwise not a word from them despite attempts at contact. Left to sort out the property by yourself. Might as well have thrown hundreds of pounds down the drain for all the 'service' that they provided. ...
Aug 27,2015
Aug 27,2015
0
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We have used this estate agents two years in a row to source 3 and 4 bed properties. Unfortunately we left it very late to find a property on both occasions and the staff in this office we're fantastic. Very friendly staff who make the whole process ...
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Comment on agent fees
Agency fees are slightly cheaper than other estate agents and works out as a very small percentage of your overall payments to move into a new property.
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Aug 26,2015
Aug 26,2015
0
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Absoluely Terrible customer service. Management company working on behalf of Andrews let themselves in the flat WITHOUT PERMISSION. When I rang to let Andrews know that this had happened, all was said was...
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Aug 18,2015
Aug 18,2015
0
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Staff were helpful, friendly and generally seemed to have good and helpful answers to my queries and questions. Process so far has been a smooth journey without hiccups, and on my experience would recommend Andrews to other landlords/landladys who want to use an agent ...
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Aug 14,2015
Aug 14,2015
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I am a landlady with seven flats which I let them out during last 4 years. I deal with many agents for this but it was my first experience to meet a professional, friendly, very polite and kind lady in Gloucester Road Andrew's branch, I found ...
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Jun 19,2015
Jun 19,2015
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We have used Andrews for over 10 years and in the main have been very satisfied. There were occasions when they didn't seem to know that there were issues with rent payment but these were few and far between. Our main complaint were the fees - ...
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Comment on agent fees
Please see above comments.
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Apr 28,2015
Apr 28,2015
0
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Andrews answer the phone immediately with a real person almost every time - Excellent.
They dealt with my re-let very efficiently at a reasonable price and kept me informed and re-negotiated the rent pretty successfully. They employ fully English speaking staff so there are no ...
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Nov 17,2014
Nov 17,2014
0
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Georgie is one of the few estate agents that delivers outstanding service. She is very knowledgeable on her subject a very engaging and pleasant personality. The entire rental process has gone very smoothly and everything has been delivered within the expected time schedule. All phone ...
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Oct 14,2014
Oct 14,2014
0
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We have had a house let by Andrews since this summer. The staff have, on the whole, been very professional and have been very clear with what we need to do. Since the tenants have moved in we have had no issues and seem as ...
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Oct 09,2014
Oct 09,2014
1
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Up until a moment ago when an email arrived in my inbox from Andrews inviting some customer feedback on this website, I was going to remain a disgruntled but quiet customer. However, as I have a spare ten minutes I'll take this opportunity to leave ...
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What agent could do to change your mind?
Answered my email where I explained my dissatisfaction. Stuck to the contract that they signed. Represented me properly.Attached Filesnbsp;
Comment on agent fees
I've paid the going rate, but to receive a poor service, so for me, it's bad value.
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“Georgie interviewed several prospective tenants before recommending my present tenants ......”
Oct 07,2014
Oct 07,2014
0
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Georgie interviewed several prospective tenants before recommending my present tenants to me. She understood my concerns about a prospective tenant whom I rejected as unsuitable for my property. My present tenants have only been in the flat for a week but my overall impression of ...
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Jul 03,2014
Jul 03,2014
2
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Utterly and absolutely appalling. I will not go into every detail but they WILL try anything they can once you are in a property of theirs. They WILL justify anything they do but working around your circumstances and when they can't do that they will ...
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Dec 17,2012
Dec 17,2012
2
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Terrible service. Moved in to find it was in a disgusting state. Renovation work had been carried out and not cleaned up after, so there was the previous tenants dirt and fluff everywhere as well as plaster in the sink, a disgusting toilet and filthy ...
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What agent could do to change your mind?
Followed the law, not lied, been professionalAttached Filesnbsp;
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Aug 13,2012
Aug 13,2012
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Everybody I dealt with, mainly on the phone, was very courteous, professional and efficient.
Matthew was an excellent negotiator, and in a tricky negotiation very supportive of me.
Generally, Andrews took the stress away from me and changed in my mind the image of estate ...
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Aug 08,2012
Aug 08,2012
0
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We found the service to be excellent - communication was regular and detailed. Despite a complicated sale and purchase, all went okay in the end....
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Aug 07,2012
Aug 07,2012
0
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We found Andrews very professional and enthusiastic. We had about 12 viewings and took the first offer after about 5 weeks. Andrews were very good about ringing with feedback after viewings. Sometimes during the quiet times when there was a week or two with no viewings it ...
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Jul 28,2012
Jul 28,2012
1
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Matthew found us the house in the first place, he carefully listened to our requirements and came up with right properties to view without wasting our time.
During the sale he played a central part in sorting out all the queries keeping all relevant parties ...
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Jan 19,2012
Jan 19,2012
6
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When we initially decided to sell our house back in March 2011 we invited four agents to come round and value it for us. Of the four; CJ Hole undervalued it by £10,000, Kendall Harper were just a bit too schmoozy (and overlooked blantant problems around the ...
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Dec 22,2011
Dec 22,2011
3
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Overall we were pleased with the service we received from the estate agents. There were occasions when there were difficulties with the computer system that had recently been installed, but on the whole phone calls were dealt with efficiently. Matthew was the main person we ...
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Dec 07,2011
Dec 07,2011
1
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The service I received from the staff at this Branch Andrews was superb. I spoke to Deborah, Torey and Matthew who were always friendly, welcoming and were always happy to update me honestly and informatively.
I had more dealings with Matthew, as I presume he ...
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Dec 02,2011
Dec 02,2011
1
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Andrews were very helpful and always contactable throughout the whole buying process. They were friendly and gave good advice regarding this, as our first purchase. Matthew Planten-Mills was available to answer all our questions and abait all our worries, with a professional yet approachable demeanour. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1:33 PM 10/04/2015 by Deborah Savage
