100% sales valuation accuracy
100% sales fee satisfaction
90% lettings valuation accuracy
99% lettings fee satisfaction
Mar 18,2022
Mar 18,2022
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The agent has been very helpful, efficient and effective. No time waste, and very supportive. Property is clean and well maintained.
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Latest Reviews
14th Jun 2022
reviewed by 'Anastasia'
12th Apr 2022
reviewed by 'Tanya Newell'
7th Apr 2022
reviewed by 'Anitta'
18th Mar 2022
reviewed by 'Humera'
18th Jan 2022
reviewed by 'Diwakar ryali Sarma'
15th Nov 2021
reviewed by 'Claudia Colen'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £24,900 | £340,000 |
| Lettings | 90% | 99% | £700 | £3,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 55 | 0 | 80 | 2 | 4 | 0 | 3 | 0 | 5 | 0 |
Areas covered
- BR1
- SE18
- BR2
- SE4
- BR3
- SE19
- BR4
- SE6
- BR5
- BR6
- BR7
- BR8
- SE6
- SE12
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 14,2022
Jun 14,2022
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I've been a Northwood tenant for nearly a year and a half and I am impressed by Ally - she has always been outstanding in her customer services and professionalism. Ally dealt with all the issues I had with my property promptly, showed care and ...
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Apr 12,2022
Apr 12,2022
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If there were 10 stars I would give it to Northwood and most specifically Ally.
What an amazing agent she is, the words are not enough. We’ve been renting the same property since August 2019 and since day one until today, Ally is the one dealing ...
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Apr 07,2022
Apr 07,2022
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Responsible agency.Helping very much.Giving answers when asking doubts.They are picking up the call or emailing when there is any doubts....
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Mar 18,2022
Mar 18,2022
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The agent has been very helpful, efficient and effective. No time waste, and very supportive. Property is clean and well maintained....
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Jan 18,2022
Jan 18,2022
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Ally has been very professional and has an excellent communication skill. I have received a very good service from Northwood and would happily recommend their services for Landlords...
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Nov 15,2021
Nov 15,2021
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I have now used Northwood for over 6 years to rent my flats and they have never let me down. Always a very professional and efficient service....
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Oct 20,2021
Oct 20,2021
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Ally has been great throughout the move - answering all our questions quickly and always lovely to speak to. Even when an issue arose on our move date, the team all pulled together to sort the problem as quickly as possible....
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Oct 18,2021
Oct 18,2021
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Arjan (negotiator) has kindly explained to me the process of renting and the facilities around area, this was a positive experience and I recommend Dulwich Northwood Agency....
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Sep 17,2021
Sep 17,2021
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Very professional and responsive service from Ally @ Northwood in Bromley. Only been with Northwood a few months but I can safely say their service has been impeccable. Questions are always answered very promptly by Ally and she's taken care of all the issues that have ...
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Aug 09,2021
Aug 09,2021
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Service provided by Ally at Northwood has been fantastic. Any issue was conveyed to me swiftly and accurately and resolutions immediately actioned therefore keeping my tenant happy. With a trusted list of contractors able to undertake work quickly and to a high standard would 100% recommend ...
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Aug 31,2019
Aug 31,2019
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I’ve used Northwood for several years and am consistently impressed with their service. Rates are competitive, communication is good and I feel like my properties are in safe hands!...
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Aug 31,2019
Aug 31,2019
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Ally and Charlotte have been great! Made renting a really easy and would recommend them to anyone in the market!...
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Aug 31,2019
Aug 31,2019
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I cannot speak highly enough of the work and effort that Charlotte and Ally put into looking after and managing our property. Nothing is too much and they are always professional and polite. Their recommendations for tradespeople are always spot on....
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Aug 31,2019
Aug 31,2019
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This Lady is simply are best. When I contact them they quickly respond and keep you updated if needed. I have been Northwood for almost 3years now and I don't remember a time that I to follow up anything as will make sure what the ...
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Aug 31,2019
Aug 31,2019
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Always ready to meet the needs of the tenant . Very helpful. I will recommend your services over and over again...
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Aug 19,2019
Aug 19,2019
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Charlotte and Ally have been great in sorting any problems that I have had, I've been letting my property with Northwoods for 8 years and wouldn't consider using anybody else....
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Aug 05,2019
Aug 05,2019
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Their services are professional and standard ,they never leave any stone unturned. They offer friendly services and are always on time....
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Aug 05,2019
Aug 05,2019
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Charlotte is very efficient and professional. Very active and hardworking, also very friendly in a professional way.I will choose her and the agent over and over again.....
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Jul 26,2019
Jul 26,2019
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I have had Charloote and Ally look after my property for the past three years and the service provided has been excellent. They are very friendly and professional and care about the landlord, tenant and condition of the property. I would highly recommend them to ...
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Jul 25,2019
Jul 25,2019
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Ally and Charlotte have been amazing. They are not only professional and efficient and approachable, but really care about their clients. They have been so kind and helpful to me over the past few months and I can't thank them enough....
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Jul 23,2019
Jul 23,2019
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Charlotte has been managing my property for approximately one year. During this time there have been a number of maintenance issues which have been dealt with in an expeditious manner and with the greatest of professionalism.. Communication has been the essence of customer satisfaction for ...
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Jul 19,2019
Jul 19,2019
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Great communication, always ready to help and have a real personal touch. We liaise mostly with Charlotte and Ally who have always been on the ball, quick to get back to us, super friendly and always professional!...
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Jul 19,2019
Jul 19,2019
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Northwood and in particular Charlotte and Ally have always been professional, friendly and attended to any problems or concerns promptly.
I would like to take this opportunity to say a big thank you for the excellent service they have provided over the years.
Best wishes
...
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Jul 17,2019
Jul 17,2019
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Ally and Charlotte have always been extremely helpful and very professional whenever I've had to speak with them. Thank you so much and keep up the great work....
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Jul 11,2019
Jul 11,2019
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Great service as always. Any communication is dealt with promptly and efficiently. Nothing is too much trouble. A pleasure to deal with....
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Jul 11,2019
Jul 11,2019
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Great agency! I'd like to thank Ally and Charlotte for their help throughout our tenancy, I found them to be always friendly and professional. Any problem we had they get sorted right away. Will definitely recommend them. Thank you for fantastic customer service!...
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Jul 10,2019
Jul 10,2019
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I've been with them for 5 years now. The staff are always helpful. My property is in good hands. Highly recommended....
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Jul 10,2019
Jul 10,2019
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Excellent service. Never been any problems.
I let my property through Northwood.
Always so polite and efficient. Any issues are sorted quickly. Would highly recommend....
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Jul 09,2019
Jul 09,2019
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Very helpful team and would definitely recommend as a letting agent. Always able to answer any queries we have and manage the property for us....
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Jul 08,2019
Jul 08,2019
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Charlotte is outstanding !
she's always dealt with issues effectively and is very committed to her work.
Not only that, she's been very reassuring when I had mice problem as well as proactive.
She communicates promptly and is always actively listening to anything that myself as ...
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Arjan
Stuart
(61)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
The outcome of our investigation
What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 3:18 PM 22/01/2018 by Northwood - Bromley, Bromley,
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
The outcome of our investigation
What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Best Letting Agent in BR1 
