HML Group
Head Office, Richmond, TW9
1.4/5, 20 reviews
15% recommended

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“Company that has no shame...”

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Mar 15,2022
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Robert
By: 'Silvia'
Mar 15,2022
2 people found
this helpful
Company that has no shame! Would take your money every way they can! Do not fall for the lies and promises of Robert Marsh and Maria Brindley! The most dishonest and disrespectful people we have ever met! The service provided is below zero! All you need is the majority of the Director's votes to cancel HML's services and switch to a new company. That is what we did! Do not waste your time and money with HML!
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Latest Reviews

View all Reviews 20
27th Jun 2024
reviewed by 'JA'
“HMLHML is the worst management company in the UK based on my experiences. I think this company is only setup ......”
16th May 2024
reviewed by 'Stu'
“Finally, after 22 years we have dismissed HML from our 239 unit site in Sunbury on Thames. We initially did RTM on ......”
15th Oct 2023
reviewed by 'Nick'
“Possibly one of the worst companies we have ever dealt with. 6 years on from moving into our new home, we’......”
7th Sep 2023
reviewed by 'Marcus'
“shocking company to deal with, complete lack of communication, they just ignore and fail to reply to emails, you can't ......”
30th Jun 2023
reviewed by 'Elizabeth'
“Awful, not sure what we pay them for. They promise to do work and 4 years later they just ignore emails ......”
19th Jun 2022
reviewed by 'K'
“Would say 0 stars but it won't let me! Avoid at all costs they have no clue how to run a ......”
Opening Hours
  • Monday: 00:00 - 00:00
  • Tuesday: 00:00 - 00:00
  • Wednesday: 00:00 - 00:00
  • Thursday: 00:00 - 00:00
  • Friday: 00:00 - 00:00
  • Saturday: 00:00 - 00:00
  • Sunday: Closed
Address

HML Group
9-11 The Quadrant
Richmond
Surrey
TW9 1BP

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 0 0 0 0 0 0 3 15
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Bath, BA2
Head Office, TW9
HML Ashton Chater, RM1

“Worst possible property management...”

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Jun 27,2024
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By: 'JA'
Jun 27,2024
0 people found
this helpful
HML HML is the worst management company in the UK based on my experiences. I think this company is only setup to extract money unfairly from the customers. My recent experience again stand out as worst of all times. They have not sent me invoices / ...
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“Horrendous company to deal with !...”

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May 16,2024
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By: 'Stu'
May 16,2024
1 people found
this helpful
Finally, after 22 years we have dismissed HML from our 239 unit site in Sunbury on Thames. We initially did RTM on the majority of the blocks and then exercised a covenant in our lease and voted them out of the whole estate with a simple majority. ...
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“Avoid at all costs...”

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Oct 15,2023
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By: 'Nick'
Oct 15,2023
3 people found
this helpful
Possibly one of the worst companies we have ever dealt with. 6 years on from moving into our new home, we’re still stuck with HML without being able to get rid of them because the developer is still controlling the management company (apparently the council ...
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“shocking company to deal with, complete lack ......”

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Sep 07,2023
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By: 'Marcus'
Sep 07,2023
2 people found
this helpful
shocking company to deal with, complete lack of communication, they just ignore and fail to reply to emails, you can't get any issues repaired on properties, but quick when demanding the service charges!...
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“Awful, not sure what we pay them for. They pr......”

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Jun 30,2023
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By: 'Elizabeth'
Jun 30,2023
4 people found
this helpful
Awful, not sure what we pay them for. They promise to do work and 4 years later they just ignore emails or keep saying a contractor will be out. All lies, continuing to take our money each year. The turnaround for management has been unsurprising high ...
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“AVOID...”

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Jun 19,2022
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By: 'K'
Jun 19,2022
3 people found
this helpful
Would say 0 stars but it won't let me! Avoid at all costs they have no clue how to run a management Co. Customer service is shocking especially in Kent area michelle and Sarah. Not full filling their contract and just fob you off all the ...
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“A generous 1 star....”

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Jun 15,2022
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By: 'Charles'
Jun 15,2022
2 people found
this helpful
A generous 1 star. Worst customer service in the world. Clueless contractors. This company has one aim, to make as much money as possible, whilst doing absolutely nothing....
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“If I could give less than I would.......”

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May 28,2022
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By: 'Rebecca'
May 28,2022
0 people found
this helpful
If I could give less I would..... I unfortunately moved onto an estate run by this company back in August 2021. To date they still haven't sent me a bill for the management fees as they still haven't put my name on the account.... This normally ...
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“The worst company ever. How ever do they get ......”

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Mar 23,2022
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By: 'Janetjones'
Mar 23,2022
1 people found
this helpful
The worst company ever. How ever do they get away with calling themselves a maintenance company. Never use. They never reply and they do not look after their leaseholders or tenants...
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“Company that has no shame...”

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Mar 15,2022
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Robert
By: 'Silvia'
Mar 15,2022
2 people found
this helpful
Company that has no shame! Would take your money every way they can! Do not fall for the lies and promises of Robert Marsh and Maria Brindley! The most dishonest and disrespectful people we have ever met! The service provided is below zero! All you ...
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“NEVER ANSWER THEIR PHONES...”

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Feb 01,2022
Minithumbdown
By: 'Jeff'
Feb 01,2022
2 people found
this helpful
Receive threatening letter demanding you pay some inflated invoice for future maintenance. Can never get through on the phone. A total disregard for customers. A terrible company to deal with....
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“Avoid like the plague (or Covid) and there is......”

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Jan 21,2022
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By: 'Ramin Shahbazi'
Jan 21,2022
0 people found
this helpful
Avoid like the plague (or Covid) and there is no vaccine for it. I can't believe that such a scam can be going on in a developed country like the UK and nothing can be done about it. They are fiddling and making up the ...
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“The worst management company you could ever e......”

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Dec 07,2020
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By: 'Stuart'
Dec 07,2020
5 people found
this helpful
The worst management company you could ever employ. Constantly trying to spend your money , not remotely competitive with contractors as they only use their own, slow to act when issues arise , talk to you like they are the boss not the employed company, lazy managers ...
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By: edd jordan
Jan 31, 2021
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Yep same here in Hersham terrible terrible company wanting to charge us £7000 to install some soffit vents. along with a myriad of other badly installed iteams (they cost extra) ...

“Worst company ever. AVOID!...”

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Nov 05,2020
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By: 'Suzy'
Nov 05,2020
9 people found
this helpful
I can only echo other reviewers before me. They provide zero service for sky high service charges, leaving the buildings they manage neglected and delipidated. AVOID THEM if you want your property to be nice and well managed! I am a director at five other ...
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By: George
Feb 05, 2021
View all comments (1)
I would echo this. In Bristol the service has been beyond poor. I own other properties and have worked around the industry for years but the point about staff is spot on - constant delays on anything ever getting done as the staff are constantly replaced and each is as underqualified and over worked as the last so nothing ever happens to look after the building or justify the fee they charge, they take no responsibility when things go wrong and have zero drive to do anything. Unless micro manage ...

“Worst customer service...”

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Mar 04,2020
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By: 'Lee'
Mar 04,2020
3 people found
this helpful
If I could give 0 star rating I would. I moved into this property 6months ago. And reported a fault with the entry door which don't work. Noone attends, no fixes it, noone calls. Everytime I call I'm told the property manager Caroline will call me ...
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“Utterly vile management company...”

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Jan 22,2020
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By: 'Martin'
Jan 22,2020
9 people found
this helpful
Utterly vile management company. Exist only to extort and bully homeowners into overpaying for services not rendered. Only positive comment I can make is that my block in Putney has just successfully completed a Right to Manage process and we will no longer have to ...
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“Worst management company...”

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Jun 04,2019
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By: 'Robynlily'
Jun 04,2019
9 people found
this helpful
HML have given by far the WORST service I have ever come across. They took over the 'management' of our flat block last October, and sine then we have had contact with them twice. We have yet to hear anything regarding our service charge and ...
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Comment on agent fees
BAD
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“Leah Weeks and her great team!...”

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Apr 24,2019
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Leah
By: 'Rosie'
Apr 24,2019
1 people found
this helpful
Leah Weeks and her team in Richmond have been incredibly efficient and helpful in my dealings with them. I have found them to be quick to respond and pleasant to communicate with. I have lived in my block for 31 years and know only too well ...
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Comment on agent fees
For a London agent, I think their fees are competitive and fair.
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By: Asif Afzal
Sep 14, 2021
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Surprised to read this! I have had the opposite experience of Leah and her team of incompetence, unprofessionalism and washing her hands of issues that arose with my block and then presenting no solutions and leaving me with a legal battle to manage Landlord issues with insurance claims! Would not recommend HML and Leah as anyone to work with from my experience. Steer clear. ...

“Always been good...”

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Mar 20,2019
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By: 'HappyCustomer'
Mar 20,2019
3 people found
this helpful
I've found that they've always been good to us. Yes things happen sometimes but they have always helped when I've gotten in touch, and I can't fault that!...
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“HML Group breaking section 476 of companies act...”

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Nov 15,2018
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Alec
By: 'Member'
Nov 15,2018
4 people found
this helpful
Property Investigator 3 reviews 6 days ago LATEST UPDATE - THE DIRECTORS OF ROWLAND HOMES AND THE DIRECTOR AND EMPLOYEE OF HML GUTHRIE HAVE REFUSED A MEETING WITH THE MP OF CONGLETON CHESHIRE TO DISCUSS THE 2 YEAR OLD PLUS PROPERTY MANAGEMENT DISPUTE WITH THE MEMBERS OF SANDBACH ...
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Comment on agent fees
Management fees are very high to manage public open space to cut and maintain grass. The fees are circa £7000 and the company is 6 years old that is £42000. This is why the members want the accounts auditing.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 5:21 PM 02/05/2019 by Samuel

Awards won by HML Group, Richmond TW9 1BP



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