100% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
78% lettings fee satisfaction
Mar 16,2022
Mar 16,2022
3
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I've had the misfortune to deal with Palmer Snell this week, and can hand on heart say they are the most rude estate agents I've come across. In-particular their manager James. Over the weekend a property came on the market, I wanted to arrange a viewing as soon as possible - a 395k detached house in Henlade.
I called five times over the whole of the day on Monday and the call went straight to answer phone except on the fifth time they picked up. There website does not have an email and I decided Monday to make an offer of 30k over the asking price for a house and area I know well. I asked for positive written confirmation that the offer had been given to the owners. With one consideration to see the property when I was available Tuesday or Wednesday to see the roof timbers.
The following day I did not get the confirmation. I asked for this by a 2nd email over right move (no office email on the website on an iphone). Upto this point I have sent 2 emails. I got a very rude answer phone message back saying I was bombarding them by emails. The fact is the manager had not given my offer to the seller (30k over asking price), they have been incredibly rude, and really unprofessionally unresponsive being uncontactable. Absolutely disgusting - I hope Palmer Snell look into their managers professionalism at this branch - the reason they have not provided written confirmation is really apparent.
Having sold my home, I would be absolutely livid paying thousands to Palmer Snell to not be presented that offer. I feel sorry for the seller, and I sure wouldn't be recommending them.
I called five times over the whole of the day on Monday and the call went straight to answer phone except on the fifth time they picked up. There website does not have an email and I decided Monday to make an offer of 30k over the asking price for a house and area I know well. I asked for positive written confirmation that the offer had been given to the owners. With one consideration to see the property when I was available Tuesday or Wednesday to see the roof timbers.
The following day I did not get the confirmation. I asked for this by a 2nd email over right move (no office email on the website on an iphone). Upto this point I have sent 2 emails. I got a very rude answer phone message back saying I was bombarding them by emails. The fact is the manager had not given my offer to the seller (30k over asking price), they have been incredibly rude, and really unprofessionally unresponsive being uncontactable. Absolutely disgusting - I hope Palmer Snell look into their managers professionalism at this branch - the reason they have not provided written confirmation is really apparent.
Having sold my home, I would be absolutely livid paying thousands to Palmer Snell to not be presented that offer. I feel sorry for the seller, and I sure wouldn't be recommending them.
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Latest Reviews
8th Apr 2024
reviewed by 'Naomi'
8th Apr 2024
reviewed by 'Naomi'
23rd Feb 2023
reviewed by 'Constance'
2nd Feb 2023
reviewed by 'Stella'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 50% | 78% | £670 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 5 | 4 | 0 | 1 | 0 | 0 | 0 | 1 |
Areas covered
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- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 04,2024
May 04,2024
0
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1 star is too high for this branch!
Incompetence, deception, a massive lack of empathy. Unskilled and unknowledgeable staff.
A huge lack of communication, understanding and accountability for their mistakes and errors.
Undue pressure put on us by them, due to mistakes they had made.
One ...
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Apr 08,2024
Apr 08,2024
0
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my first time renting I was very nervous, Alice was absolutely amazing with helping us the whole way through, and she gave us the most best experience as first time tentents. Highly recommended...
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Apr 08,2024
Apr 08,2024
0
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my first time renting I was very nervous, Alice was absolutely amazing with helping us the whole way through, and she gave us the most best experience as first time tentents. Highly recommended...
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Feb 25,2023
Feb 25,2023
0
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We received excellent and efficient service from Diane who was very helpful and unravelled and sorted out an administrative rental payment issue....
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Feb 23,2023
Feb 23,2023
0
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God bless the day we walked into Palmersnell's office in Taunton Somerset. They made the whole accommodation securing process seamless and easy. They were very accommodating, professional, patient, and transparent in all their processes with us. They helped us to secure a dream apartment that ...
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Feb 02,2023
Feb 02,2023
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Alex lee is an amazing person , she was very helpful and she was answering on all of my emails and she solved all of the questions that I had, I recommend her, thank you Alex for the beautiful house that you’ve found me....
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Sep 07,2022
Sep 07,2022
0
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Ben was helpful and knew what he was doing!
I had a great experience with him as he was always trying to help and being new to the area, he knew exactly what we needed....
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Sep 07,2022
Sep 07,2022
0
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Ben was helpful and knew what he was doing!
I had a great experience with him as he was always trying to help and being new to the area, he knew exactly what we needed....
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Mar 16,2022
Mar 16,2022
3
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I've had the misfortune to deal with Palmer Snell this week, and can hand on heart say they are the most rude estate agents I've come across. In-particular their manager James. Over the weekend a property came on the market, I wanted to arrange a ...
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Sep 03,2020
Sep 03,2020
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Palmer Snell Taunton currently manages the maintenance contract for my landlord, I didn't have hot water throughout my house from Feb 20 to the end of Jun 20 (over four months), I since have had a had a leak in my bathroom, which when I have a ...
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Jan 08,2020
Jan 08,2020
0
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The worst customer service !
Trying to get our deposit back even when the property was left in a good order was a joke.
Lies and excuses for weeks ...in the end had enough of the meaningless charm by the lettings manager.
so Complained to the ...
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May 29,2019
May 29,2019
1
people found
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I have authorised them for managing my rental property. Over one year, they have visited my property only one times.
Letting manager behaviour not good at all.
I will not recommend anybody....
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Sep 04,2016
Sep 04,2016
1
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Absolutely disgraceful agency. Been told fees would be ƒÂ¯¿½300 and on the day of paying it all of a sudden became ƒÂ¯¿½600!
They've made me re-sign a legal document (it was biding and had two signatures on it already) because one of them ditsy staff made a ...
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Comment on agent fees
Ridiculous fees!
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No fees information available
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