Leaders
Nottingham, NG5
3.5/5, 28 reviews
61% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction

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“Avoid Leaders id you can...”

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Mar 15,2022
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By: 'Cath'
Mar 15,2022
0 people found
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Had a terrible experience with Leaders managing our move. The people we spoke to, while friendly, did not seem interested in doing their jobs well. Any questions we had took multiple calls to answer and we had to constantly chase the agents for information. We sent documents to the email address they gave us which were not picked up, and delayed our application. The available date of the house was changed to 5 days later without telling us, meaning we had planned our moving days and have had to scramble to change them. When we had a viewing at the house the agent forgot (!) and turned up 35 minutes late after I had called them. And to top it all off the house that we eventually got to view did not match the description of the house we had applied for - the most obvious difference being the lack of an en suite which had heavily influenced our decision to go for the house. By the time we found out it was a completely different house it was too late to change plans so we asked for a rent reduction as compensation. This was on Thursday evening and as yet (Tuesday morning) we have had no resolution and no apology from the company.
Tomorrow was our planned move in date and at the moment we have no certainty that we willl have a house ready to move into even by the weekend.
Avoid using Leaders if you possibly can, it's not worth this stress.
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Latest Reviews

View all Reviews 28
11th Nov 2024
reviewed by 'Nichole'
“James hopkins Fantastic professional friendly and respectful really pleased with the service...”
12th Apr 2024
reviewed by 'Magda Bal'
“It was very good and friendly viewing. Kully Landa was very friendly and helpful....”
28th Feb 2023
reviewed by 'Patricia'
“Let property - Good advice and service received throughout the letting procedure from Yvonne at Leaders Woodthorpe Nottingham Thank you...”
3rd Jan 2023
reviewed by 'Andrew'
“So far amazing . No complaints, so far very impressed Olivia has been very efficient. 3rd agent in just over a ......”
16th Sep 2022
reviewed by 'Terry Kirkby'
“Professional and personable sales service from marketing to completion. Lightly undervalued but amenable to customer requests and quick +ve sale ......”
9th Aug 2022
reviewed by 'Dalynn'
“Theo has been wonderful and very helpful He makes sure you fully understand the agreements. Is there to help in ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

Leaders
42 Thackerays Lane
Woodthorpe,Nottingham
Nottinghamshire
NG5 4JD
0115 926 4500

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £468,000 £468,000
Lettings 100% 83% £450 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 9 9 1 0 0 0 0 2
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“James hopkins Fantastic professional friendly......”

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Nov 11,2024
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By: 'Nichole'
Nov 11,2024
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James hopkins Fantastic professional friendly and respectful really pleased with the service...
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“It was very good and friendly viewing. Kully ......”

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Apr 12,2024
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Kully
By: 'Magda Bal'
Apr 12,2024
0 people found
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It was very good and friendly viewing. Kully Landa was very friendly and helpful....
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“Let property - Good advice and service re......”

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Feb 28,2023
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Yvonne
By: 'Patricia'
Feb 28,2023
0 people found
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Let property - Good advice and service received throughout the letting procedure from Yvonne at Leaders Woodthorpe Nottingham Thank you...
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“So far amazing . No complaints, so far very i......”

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Jan 03,2023
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Olivia
By: 'Andrew'
Jan 03,2023
0 people found
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So far amazing . No complaints, so far very impressed Olivia has been very efficient. 3rd agent in just over a year - wish I had transferred to Leaders sooner....
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“Professional and personable Arnold Team...”

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Sep 16,2022
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Ryan
By: 'Terry Kirkby'
Sep 16,2022
0 people found
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Professional and personable sales service from marketing to completion. Lightly undervalued but amenable to customer requests and quick +ve sale achieved....
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“Theo has been wonderful and very helpful He ......”

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Aug 09,2022
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Connor
By: 'Dalynn'
Aug 09,2022
0 people found
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Theo has been wonderful and very helpful He makes sure you fully understand the agreements. Is there to help in anyway....
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“AVOID ! Misleading...”

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Jun 13,2022
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By: 'Christian'
Jun 13,2022
0 people found
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(1 star coz 0 isn't an option) Been messed about for over 1 month. The easy part was keeping me hanging with a deposit, When there was an issue with the property 1 was interested in they started dancing ballet and kept me hanging... after 20 days they offered a ...
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“I was a prospective tenant and contacted the ......”

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Apr 29,2022
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Luke
By: 'KEVIN'
Apr 29,2022
0 people found
this helpful
I was a prospective tenant and contacted the Nottingham Lettings department .Luke help me through the letting process and secured an ideal property for me. I would recommend Luke's professionalism and knowledge and would his services to any future renter...
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“Pleasant experience with Luke...”

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Apr 07,2022
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Luke
By: 'Masani'
Apr 07,2022
0 people found
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I found a great home for myself and my son, Luke is knowledgeable, efficient, pleasant and patient, he has made my experience and my families seamless....
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“Avoid Leaders id you can...”

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Mar 15,2022
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By: 'Cath'
Mar 15,2022
0 people found
this helpful
Had a terrible experience with Leaders managing our move. The people we spoke to, while friendly, did not seem interested in doing their jobs well. Any questions we had took multiple calls to answer and we had to constantly chase the agents for information. We ...
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“Thank you Dontae...”

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Mar 03,2022
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Luke
By: 'Titilayo'
Mar 03,2022
0 people found
this helpful
The first call I recieved from Leaders was from Dontae,he was reassuring, found the ideal property for me to rent.. He was really helpful. I have never rented a property before, I had lots of questions.Dontae,Luke and Jameel was patient,took time ...
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“I've found the ideal property for me to rent.......”

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Feb 09,2022
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Dontae
By: 'Gary'
Feb 09,2022
0 people found
this helpful
I've found the ideal property for me to rent. I phoned Leaders and my call was answered by Dontae. He was really helpful. Having never rented a property before, I had lots of questions. He was patient and continued to be helpful even through I ...
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“Disgusting service took the money signed cont......”

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Jan 12,2022
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Luke
By: 'Dave'
Jan 12,2022
0 people found
this helpful
Disgusting service took the money signed contracts didn't give the keys and left a 21 yr old boy on the street...
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“Do not recommend...”

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Jan 04,2022
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By: 'Sophie'
Jan 04,2022
0 people found
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I can't explain how bad my experience has been over the past 4 months. I am a university student and there are 6 of us living in a 4 man house. 2 of the bedrooms are under legal measurements. When we moved in we personally found needles and syringes. ...
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“We've been told that our intended move in dat......”

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Aug 19,2021
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Connor
By: 'Paulina'
Aug 19,2021
1 people found
this helpful
We've been told that our intended move in date will be 12th of August, then branch manager Connor said it will be earlier 6th of August, then apparently after tenants moved out landlord said property won't be ready until late August so a new date ...
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“Worst agency ever. Terrible service. False ad......”

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May 28,2021
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By: 'Sabs'
May 28,2021
2 people found
this helpful
Worst agency ever. Terrible service. False advertisement. Used old and misleading pictures of a property, which in reality was trashed after having nightmare tenants, while at the same times the advertised the property on various pages such as Rightmove and Zoopla showcasing the property was ...
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“Recently needed support and guildence on lett......”

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Feb 08,2021
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Sarah
By: 'Nicola'
Feb 08,2021
0 people found
this helpful
Recently needed support and guildence on letting and licensing and the support and patience was second to none from all staff particularly Sarah Campbell dawson...
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“Leaders are excellent letting agency. The sta......”

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Jan 09,2021
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owen
By: 'Ose lucky'
Jan 09,2021
0 people found
this helpful
Leaders are excellent letting agency. The staff treat their customers with utmost importance, excellent care. Their response to accommodation distress is amazing. Their agent, Owen, has been particularly amazing and wonderful...
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“be careful......”

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Dec 20,2020
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By: 'NN'
Dec 20,2020
1 people found
this helpful
- they refuse to refund overpaid rent - terrible customer service - GET EVRYTHING IN WRITING - they deny anything said and threaten with litigation - you have to chase, chase and chase for months to get your deposit back. - overall horrible...
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“Rent...”

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Aug 06,2020
Minithumbup
By: 'Tom'
Aug 06,2020
0 people found
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I would like to say a big thank you to Tom moult for all is help in helping me retain the property that I was trying to get. I found him to be very helpful...
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“Rent...”

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May 16,2020
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Tom
By: 'Tom'
May 16,2020
0 people found
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I would like to say a big thank you to Tom moult for all is help in helping me retain the property that I was trying to get. I found him to be very helpful...
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“Regards to Ashley Hancock, just to say the se......”

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Dec 16,2019
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By: 'Andy'
Dec 16,2019
0 people found
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Regards to Ashley Hancock, just to say the service he did for me was amazing especially on saturday morning when I made a mistake and he sorted it out within the hour hes an asset to the company...
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“Landlady...”

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Jan 18,2019
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Lindsay
By: 'Mrs'
Jan 18,2019
0 people found
this helpful
Excellent service provided by helpful professional staff at the Woodthorpe office. Would highly recommend to use the office especially for lettings...
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Comment on agent fees
Average
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“Great service from Michelle...”

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Dec 14,2018
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Michelle
By: 'Richard'
Dec 14,2018
0 people found
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I had asked another member of Leaders staff in Nottingham but did not get a reply with the info I wanted so I asked Michelle. Her response was immediate and just what I wanted. So thank you Michelle for your kind and quick help...
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Comment on agent fees
I think they are average for letting agents
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“Excellent Service !...”

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Nov 28,2018
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Michelle
By: 'Ness'
Nov 28,2018
0 people found
this helpful
Michelle has been excellent in dealing with my tenant ,as part of the Management service and keeping me fully informed and updated .She's professional ,conscientious and very helpful .Thank you !...
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Comment on agent fees
Good
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“AWFUL...”

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Jul 22,2018
Minithumbdown
By: 'Jay'
Jul 22,2018
5 people found
this helpful
Needed a place desperately found one and then the problems started. The fees are ridiculously EXPENSIVE for a low key estate agent. Make you wait ages without any contact. Avoid at all cost...
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Comment on agent fees
BAD BAD BAD
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“This particular branch of Leaders is unprincipled. They lie and ......”

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Mar 13,2018
Minithumbdown
By: 'Unhappy'
Mar 13,2018
5 people found
this helpful
This particular branch of Leaders is unprincipled. They lie and mislead their tenants, presumably justifying their unethical behaviour to please their masters, the landlords. I found them very unprofessional and would have filed a formal complaint about them if it were not for the time ...
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Comment on agent fees
No view on their fees.
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By: Tenant
Jun 25, 2018
View all comments (1)
I completely agree with this comment!! When you need them they are never there for you! Really bad management!! ...

“Poor staff, poor communication and poor customer service. From the ......”

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Feb 23,2018
Minithumbdown
By: 'avoidleadersnottingham'
Feb 23,2018
5 people found
this helpful
Poor staff, poor communication and poor customer service. From the area manager down they dont car about tenants issues or deal with problems. 4 months with a leak and damp patch where we chased on a daily basis. Not in a cheap property but a city ...
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Comment on agent fees
Rip off! Agents fees are for service - there was none!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Leaders, Nottingham NG5 4JD



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