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4.6/5, 27 Reviews
89% Recommended
83% letting valuation accuracy
81% letting fee satisfaction
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By : 'base'
Services : Letting(Property Management)
Rent PCM : £850
Would you recommend ? : No
Postcode : PO6
Everything was very easy and straightforward, leaving no room for any details. This allows them to misconstrue and redefine their own rules. Need auditing.
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 7/5/2018, 5:45:10 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 83% | 81.00% | £575 | £1,250 |
Northwood
538-542 Wimborne Road, Bournemouth, Dorset
BH9 2EX
01202 520302
No Branch Video found...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Anastasia (Stasi)
By : 'Anna'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BH6
I have nothing but praise for Northwood. For the past 9 and a half years I have rented a house out through Northwood's guaranteed rental scheme. My house has always been managed by Stasi, who is extremely friendly, helpful and experienced. I live almost 200 miles from the house so knowing... Read Full Review
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By : 'base'
Services : Letting( Property Management )
Rent PCM : £850
Would you recommend ? : No
Postcode : PO6
Everything was very easy and straightforward, leaving no room for any details. This allows them to misconstrue and redefine their own rules. Need... Read Full Review
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By : 'Alicja'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH10
I applied for house to rent as soon as come on the market been rushing with filling all my paperworks my application been sent off I was the first and only customer for the flat. When almost in the end the agent informed me that they have another applicant. Then I have beed told to wait and wait... Read Full Review
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Kelly
By : 'Anon'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DURL
Northwood agents completed my request quickly. They are very informing and happy to help with any queries. I would recommend them to other tenants. I give praise to agents Kelly and James for helping out when arriving at the... Read Full Review
Bad, would prefer lower agent fees
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Claire
By : 'Susan'
Services : Letting( As a Owner )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : BH4
Took my property on a tenant find basis, Claire kept me well informed with regular feedback on the viewings they had Extremely professional... Read Full Review
Good
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Anastasia (Stasi)
By : 'Andy'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : BH1
As a first time landlord, I've been given all the support I needed by Northwood in Bournemouth. They have made the experience very easy and pleasant, something I have really appreciated. Thanks to Stasi for being so responsive to queries, always pleasant and... Read Full Review
Reasonable
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Anastasia (Stasi)
By : 'Emma'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BH1
I have been with Northwood for quite some time now and honestly between Rachel, Nina and Stasi they have been absolutely amazing, Stasi o'connor herself has gone above and beyond her duty to help me, she is so polite and welcoming I couldn't ask for a better service from... Read Full Review
Good
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Anastasia (Stasi)
By : 'Folu'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BH5
It was great pleasure working with Anastasia. She is always willing and prompt to resolve issues raised, very professional in the way issues are managed and she is quite understanding. I wish other agents will be like her and learn from her numerous good... Read Full Review
Reasonable
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Anastasia (Stasi)
By : 'Maria'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BH5
100% service from Stasi since I joined Northwood. Has always seen to my property,A good asset to the company, Nina Giles is very competent person,and very helpful too... Read Full Review
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Anastasia (Stasi)
By : 'Christheclimber'
Services : Letting( As a Tenant )
Rent PCM : £735
Would you recommend ? : Yes
Postcode : BH23
Very professional company, I started renting with them November last year, and they are always so helpful and friendly, Kevin showed me round the property, he wasn't pushy and allowed me to spend time getting a feel for the place, Nina and staci are fantastic, always friendly and nothing is to much ... Read Full Review
Very reasonable
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By : 'Ben'
Services : Sales( As a Vendor )
Sold price : £275000
Rent PCM : £980
Would you recommend ? : Yes
Postcode : BH9
I have used Northwood for the last 3 years to let out my property in Winton. They provide a superb management programme and really do look after the property in a first class manor. They are very quick to respond to any issues that arise and professional in their management. All the staff are... Read Full Review
About normal
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Kevin
By : 'Roy_H'
Services : Letting( As a Owner )
Sold price : £250000
Would you recommend ? : Yes
Postcode : BH21
After taking a job in Europe we could not decide if we wanted to sell or rent our house, Northwood gave us a really fair price for rental and took all of the worries away, even when out first tenant decided to move out our rental kept on coming under the rental agreement. When it came to sell the... Read Full Review
Very fair fees
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Kevin
By : 'Rob'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : BH21
My wife and I had not rented a property for many years but when we needed to do so Nina, Kevin and the team were ready to advise. They were always friendly and cheerful, steering us through the legal process with a smile. Need to rent a property? --- See these... Read Full Review
Appropriate to the property
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Anastasia (Stasi)
By : 'IanG'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : BH10
Having rented a property from Northwood for just over two years, I have had excellent service from all the staff I have had the pleasure of dealing with, especially Nina and Stasi - thank you... Read Full Review
The agent's fees were very reasonable.
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By : 'Nina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BH8
Nina has been our main contact for the last ~year supporting our requirements as tenants. This is only the third time I have felt compelled to write a positive review regarding a service I have received such is the customer care Nina exhibits. Northwood need to ensure that they develop Nina further ... Read Full Review
n/a
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Anastasia (Stasi)
By : 'Tasha'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : BH7
All the staff at Northwoods are very good and extremely helpful. Whilst renting with them, I had a few issues with my property and they were very quick to sort things out and kept me informed throughout. Would thoroughly recommend Northwood when renting a property. If I were to rent with an agent... Read Full Review
Very reasonable
Very reasonable
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By : 'Janet'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : BH12
from the very first point of contact we were met by a very friendly and professional team member by the name of Andy O'Sullivan. He met us at the property to do the viewing and was very informative and efficient in the progression towards tenancy. We went to the Northwood offices to pay deposit and ... Read Full Review
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Anastasia (Stasi)
By : 'Mr'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : BH6
I rented from northwood bournemouth for a few years. Rachel, Stacey and Dan were brilliant. Issues were dealt with quickly and they always were friendly. They were helpful at end of tenancy and deposit returned with ease. Will use again if I needed... Read Full Review
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Anastasia (Stasi)
By : 'melvin'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : BH24
What a great team Stasi Rachel and Dan who made my move go smooth with all there knowledge and help I couldn't as for a better team to help me all the way to find a property I was looking for I would have no hesitation to recommend Northwood to anyone looking to rent a property Many thanks to you... Read Full Review
Normal fees for estate agent
Normal fees for estate agent
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By : 'Review'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : BH15
When my partner and I moved into our property with Northwood, we were very happy with the professionalism and swiftness that Rachel delivered with all the obstacles that reared their heads. She was very pleasant and easy to get along with and would recommend this letting agent any time. Northwood... Read Full Review