0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 12,2022
Mar 12,2022
0
people found
this helpful
this helpful
Rented a house through Aubrey & Finn for six months starting in July 2021; competition for housing was so fierce at the time in St Albans that we ended up paying £175 per month more than the asking price (not blaming A&F for this) and we offered to pay 6 months' rent in full in advance.
We were assured that maintenance and decoration would be carried out before we moved in, but when we received the keys, it was clear that the house had not even been cleaned. It was filthy, and the room that my asthmatic daughter was due to be sleeping in had mould in the wardrobes and a foul smell. My wife and daughter ended up having to sleep in hotels for three weeks until the work that had been promised before we moved in was done. Aubrey and Finn assured us that we would be reimbursed for the cost of the hotel stay, but 8 months on I am still chasing this reimbursement and A&F seem perfectly happy to fob me off and ignore. It looks like I now need to pursue the money through a small claims court.
Even worse: we reported seeing a rat in the garden in July but this was ignored. By early October we could hear the rats scratching around between walls at night. Pest control confirmed a rat infestation, and also confirmed that the house was easy for rats to access because of poor property maintenance. The smell was unbearable and was making us sick. We limited ourselves to only using rooms of the house were the smell was less strong, so clearly weren't getting full use of the property. Given that the property was uninhabitable, we ended the tenancy early. A&F assured us that we would be reimbursed a month's rent, though again I am still chasing this and am being ignored / fobbed off.
So, renting with Aubrey & Finn has left me out of pocket by over £4000. I've had to take out a loan to deal with the cashflow problems this has caused. Icing on the cake was when I was emptying the house when we left and multiple neighbours approached me to talk about the multiple problems that previous tenants of the house had experienced. It turns out that rats had been a problem in the past and that the landlord simply hadn't carried done the work needed to prevent them from coming back.
Unless you want to lose thousands of pounds for the sake of living in a rat-infested house, you might want to conside renting via another agency! :)
We were assured that maintenance and decoration would be carried out before we moved in, but when we received the keys, it was clear that the house had not even been cleaned. It was filthy, and the room that my asthmatic daughter was due to be sleeping in had mould in the wardrobes and a foul smell. My wife and daughter ended up having to sleep in hotels for three weeks until the work that had been promised before we moved in was done. Aubrey and Finn assured us that we would be reimbursed for the cost of the hotel stay, but 8 months on I am still chasing this reimbursement and A&F seem perfectly happy to fob me off and ignore. It looks like I now need to pursue the money through a small claims court.
Even worse: we reported seeing a rat in the garden in July but this was ignored. By early October we could hear the rats scratching around between walls at night. Pest control confirmed a rat infestation, and also confirmed that the house was easy for rats to access because of poor property maintenance. The smell was unbearable and was making us sick. We limited ourselves to only using rooms of the house were the smell was less strong, so clearly weren't getting full use of the property. Given that the property was uninhabitable, we ended the tenancy early. A&F assured us that we would be reimbursed a month's rent, though again I am still chasing this and am being ignored / fobbed off.
So, renting with Aubrey & Finn has left me out of pocket by over £4000. I've had to take out a loan to deal with the cashflow problems this has caused. Icing on the cake was when I was emptying the house when we left and multiple neighbours approached me to talk about the multiple problems that previous tenants of the house had experienced. It turns out that rats had been a problem in the past and that the landlord simply hadn't carried done the work needed to prevent them from coming back.
Unless you want to lose thousands of pounds for the sake of living in a rat-infested house, you might want to conside renting via another agency! :)
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
15th Aug 2024
reviewed by 'Tom Young'
22nd May 2024
reviewed by 'Abdul Salam'
12th Mar 2022
reviewed by 'Mark'
24th Jun 2021
reviewed by 'Mark Stokes'
Opening Hours
Address
Aubrey & Finn
107 Victoria Street
St. Albans
Hertfordshire
AL1 3TJ
01727221290
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £1,200 | £1,825 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 15,2024
Aug 15,2024
0
people found
this helpful
this helpful
⭐ 1 Star
I've been dealing with Aubrey and Finn Estate Agents for nearly a month now just trying to get paid for work I've already completed. It's been an absolute nightmare. Every time I chase up payment, I'm met with excuses, delays, and complete lack of ...
read full review
read full review
Was this helpful?
Yes
Yes
May 22,2024
May 22,2024
0
people found
this helpful
this helpful
Number one cheaters. Let contractors work and promise of payment after 30 days but they don't pay. They owe me £1665 but are neither paying nor mentioning any reason for non-payment. I am sending notice through debt recovery or court....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 12,2022
Mar 12,2022
0
people found
this helpful
this helpful
Rented a house through Aubrey & Finn for six months starting in July 2021; competition for housing was so fierce at the time in St Albans that we ended up paying £175 per month more than the asking price (not blaming A&F for this) and we offered ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 24,2021
Jun 24,2021
2
people found
this helpful
this helpful
This guys will never fix anything and they lie so much, I am in awe how they are still in business. They increase the rent and lie, saying it is the landlord, but when you speak to the landlord, he has no idea of it. ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
