100% sales valuation accuracy
80% sales fee satisfaction
Mar 07,2022
Mar 07,2022
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Cowboy State Agent ALERT
Haart Ealing: What a rip-off!
To this date, we have 32 outstanding issues yet to be resolved. I am creating this review, because I want to be sure they read my comments at least here, in the public domain, they are ignoring our private emails
Ali Shabaz from the Ealing Broadway office was the negotiator agent who showed us the flat. At first, he was a friendly and lovely guy, the kind of person you feel comfortable with, and seemed trustworthy. Although , the first thing he asked, even before he got us the house, was a comprehensive google review. We felt, since he reminded us various times to write it, that we should oblige.
Here is what happened:
Once we agreed to make an offer, and once it was sent and we paid the holding deposit, we never heard much from him again.
He disappeared.
He ignored our calls and emails, for more than 5 days. Up to the point, we ended up thinking we'd been scammed.
We went to the agency in person (three times), we spoke to the lettings manager, Mohsen-Ali, If you google his name or Haart Ealing in other pages like Yelp, you will see that it is not only tenants who speak ill of him, landlords too. It seems Ali Shabaz has had a good teacher. The premise seems to be “sale sale sale and let customers rot in hell!”
After asking for the contract for more than 3 weeks, they sent us the copy one day before the moving date, blaming the landlord. Then they gave us the keys to the apartment 2h late (we lost 2h of the van we had booked).
They are the least professional estate agents I have ever had the displeasure of dealing in Ealing.
Then, we finally moved in, hoping we didn't need to deal with them again, at least for a while.
But then the real problems started.
First and foremost the address on the contract was wrong from the start.
This caused lots of inconveniences because we already set up all our services, including internet, water and electricity.
We signed a 12 month deal with an internet service provider, and it left us liable to pay the full 12 month since you are not allowed to swap addresses that quickly.
We are still left without Internet, and I work from home.
When we informed the agency about the address mistake, they said they would come back to us asap. But nothing happened. This becomes the daily thing, you speak to someone, they tell you they’ll get back to you and they never do. We call them again, and again. But, two weeks later, we didn't receive any call, and our contract is still reflecting the wrong address.
On the other hand, when we visited the flat was still in the re-decoration process and Ali assured us, the landlady was going to fix the issues we highlighted. He was lying. Neither the ones added in our offer sheet, the terms were not met.
Today, the works on the flat are still not finished.
They also sent us a blank inventory.
We also started receiving letters from the energy company, with an outstanding bill of more than 500 pounds threatening court action to “the occupiers”, Again, more time wasted having to call and explain the calamity that this agent is. We basically had to move all our addresses twice.
We keep calling property management, use their online service to report repairs, call every day, many times. We didn't receive a single call back from anyone.
We spoke with Natalie Junkere (we are still waiting for her call back), Alphie, John, two different Jennifers, Jasper, Sandeep, Shakeera, etc, etc etc, and of course Ali and Mohnsen, who washed their hands as soon as we moved in, the ‘Most profitable manager in the whole of the Lettings’ but at what price? People who only care about adding more sales to their targets, even if that means deceiving their customers in order to push them to sign a contract for a dirty flat in Ealing where we can’t even cook a pizza.
If you ever cross your path with this agency, I can only say: AVOID LIKE THE PLAGUE
PS: I am adding some pictures below. I already sent them these pictures two weeks ago, but as they never reply to our emails, hopefully they will see them here.
Haart Ealing: What a rip-off!
To this date, we have 32 outstanding issues yet to be resolved. I am creating this review, because I want to be sure they read my comments at least here, in the public domain, they are ignoring our private emails
Ali Shabaz from the Ealing Broadway office was the negotiator agent who showed us the flat. At first, he was a friendly and lovely guy, the kind of person you feel comfortable with, and seemed trustworthy. Although , the first thing he asked, even before he got us the house, was a comprehensive google review. We felt, since he reminded us various times to write it, that we should oblige.
Here is what happened:
Once we agreed to make an offer, and once it was sent and we paid the holding deposit, we never heard much from him again.
He disappeared.
He ignored our calls and emails, for more than 5 days. Up to the point, we ended up thinking we'd been scammed.
We went to the agency in person (three times), we spoke to the lettings manager, Mohsen-Ali, If you google his name or Haart Ealing in other pages like Yelp, you will see that it is not only tenants who speak ill of him, landlords too. It seems Ali Shabaz has had a good teacher. The premise seems to be “sale sale sale and let customers rot in hell!”
After asking for the contract for more than 3 weeks, they sent us the copy one day before the moving date, blaming the landlord. Then they gave us the keys to the apartment 2h late (we lost 2h of the van we had booked).
They are the least professional estate agents I have ever had the displeasure of dealing in Ealing.
Then, we finally moved in, hoping we didn't need to deal with them again, at least for a while.
But then the real problems started.
First and foremost the address on the contract was wrong from the start.
This caused lots of inconveniences because we already set up all our services, including internet, water and electricity.
We signed a 12 month deal with an internet service provider, and it left us liable to pay the full 12 month since you are not allowed to swap addresses that quickly.
We are still left without Internet, and I work from home.
When we informed the agency about the address mistake, they said they would come back to us asap. But nothing happened. This becomes the daily thing, you speak to someone, they tell you they’ll get back to you and they never do. We call them again, and again. But, two weeks later, we didn't receive any call, and our contract is still reflecting the wrong address.
On the other hand, when we visited the flat was still in the re-decoration process and Ali assured us, the landlady was going to fix the issues we highlighted. He was lying. Neither the ones added in our offer sheet, the terms were not met.
Today, the works on the flat are still not finished.
They also sent us a blank inventory.
We also started receiving letters from the energy company, with an outstanding bill of more than 500 pounds threatening court action to “the occupiers”, Again, more time wasted having to call and explain the calamity that this agent is. We basically had to move all our addresses twice.
We keep calling property management, use their online service to report repairs, call every day, many times. We didn't receive a single call back from anyone.
We spoke with Natalie Junkere (we are still waiting for her call back), Alphie, John, two different Jennifers, Jasper, Sandeep, Shakeera, etc, etc etc, and of course Ali and Mohnsen, who washed their hands as soon as we moved in, the ‘Most profitable manager in the whole of the Lettings’ but at what price? People who only care about adding more sales to their targets, even if that means deceiving their customers in order to push them to sign a contract for a dirty flat in Ealing where we can’t even cook a pizza.
If you ever cross your path with this agency, I can only say: AVOID LIKE THE PLAGUE
PS: I am adding some pictures below. I already sent them these pictures two weeks ago, but as they never reply to our emails, hopefully they will see them here.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 80% | £160,000 | £160,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 10 | 14 | 13 | 2 | 1 | 2 | 0 | 1 | 2 |
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Jul 09,2023
Jul 09,2023
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Don’t waste your time!! It’s been 4 months since we moved in and have chased to no ends to have someone resolve issues, over email and over the phone. Visited the branch at reasonable weekday hours and nobody was there. Had a long list ...
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Jan 26,2023
Jan 26,2023
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Fast and excellent job thankyou so much Andrei Pereira at the Ealing branch gave an excellent service to have my bathroom repaired and my tenancy renewed. I am now so happy with .Ealing Estate and Lettings haart....
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Oct 25,2022
Oct 25,2022
2
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Awful service throughout the tenancy bar the beginning where they are helpful once you are in they dump you! As a landlord you cannot trust anything through them. AST's are incorrect, wrong dates, wrong amounts, weak contract, impossible to get hold of to correct, charged ...
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Jun 17,2022
Jun 17,2022
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The absolute worst experience I have ever had with a letting agent. They never answer, they didn't even tell us when our tenant was leaving because they never opened the correspondence to find out themselves. Absolutely horrible place with incompetent staff....
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Apr 24,2022
Apr 24,2022
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Thank you for helping us to find out our perfect place . Especially Mr Sunny who helped and coordinate with our property in a great way. He was up to date with all documentation and accomplished within a limited time.
Thank you
100% will recommend Sunny to ...
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Mar 07,2022
Mar 07,2022
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Cowboy State Agent ALERT
Haart Ealing: What a rip-off!
To this date, we have 32 outstanding issues yet to be resolved. I am creating this review, because I want to be sure they read my comments at least here, in the public domain, they are ignoring ...
read full review
read full review
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Sep 22,2021
Sep 22,2021
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One year ago my boyfriend and I decided to rent a property in Ealing with the haart.
Our agent Josh was so helpfull with all our questions, he takes care of us during all our path letting an house and even at the end of ...
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Aug 23,2021
Aug 23,2021
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I tried to use so many very well known agencies on the market but I NEVER HAD ANY AS SUCCESSFUL AS HAART OF EALING.(JOSHAN THAKER)IS AN ASSET TO THE AGENCEY.
In no time at all he found very suitable tenants with a very ...
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Aug 22,2021
Aug 22,2021
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Josh was great in helping us get our house sorted and was quick to respond to any queries that myself or my housemates had....
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Aug 21,2021
Aug 21,2021
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As a landlord I would like to recommend HAART and especially mentioning Joshan Thaker for his great services and highlighting his ability in always successfully finding new tenants on a quick time and so keeping the rent occupation ongoing with hardly any interruption. Joshan Thaker ...
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Aug 20,2021
Aug 20,2021
2
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3 weeks to sort out references and landlord pulled out 3 days before the move in date. Agent was slow to reply to emails and didn't return calls, didn't seem to pressure the landlord to sign the contract himself at all. Found another agency where a new ...
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Jul 13,2021
Jul 13,2021
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Thank you to Ali for being helpful and always being available.
He is always responsive to emails and any queries.
I wish him all the success in life. Keep up the good work....
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Jul 13,2021
Jul 13,2021
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Best service and best estate agent and all thanks to Mr Ali for helping us out he is the star man and I hope he succeed and more successful...
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May 22,2021
May 22,2021
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I have been with Haart for one year I have no plans to deal with other agencies. Everyone is professional and kind, specially Mohsen....
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May 22,2021
May 22,2021
1
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Mohsen the lettings manager at haart was great to work with recently. Very informative and answers emails promptly. I will strongly recommend him...
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May 22, 2021
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Excellent ...
Mar 27,2021
Mar 27,2021
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I have been working with Haart Ealing since 2016! A great long standing relationship and that's been thanks to Mohsen who has so amazing for us. I use to use another agent and there was no personal touch. Very caring team and very trustworthy. Haart Ealing ...
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Mar 08,2021
Mar 08,2021
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I dealt with them twice , as I rent two houses at Ealing from them , they are professional, helpful and fast and flexible ....
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Jan 29,2021
Jan 29,2021
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Mohsen Ali is professional employee, very helpful, answering all my calls and emails , show the right property as I asked. Thank you Mohsen....
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Jan 29,2021
Jan 29,2021
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Hi there
I just wanted to say that Mohsen is the most helpful person
He have a passion for what he is doing
He is more than happy to help and advise and never fails to call back
Thank you Mohsen...
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Jun 15,2020
Jun 15,2020
1
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Don’t let the sales team fool you, once they’ve handed your property to the property management team you’ll be paying monthly for awful service and constant mistakes. If you need someone to manage your property to reduce your risk of headaches, Haart ...
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Jun 15,2020
Jun 15,2020
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Don't let the sales team fool you, once they've handed your property to the property management team you'll be paying monthly for awful service and constant mistakes...
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Mar 16,2020
Mar 16,2020
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It was clear that the agent was trying to be helpful even though the landlord was not communicating at all. I appreciate that the agent did an effort to help me, however their offices are extremely difficult to contact as the lines are always busy. ...
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Feb 16,2020
Feb 16,2020
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Ridiculously unprofessional property management.
I would recommend tenants and landlords to STAY AWAY as much as possible. You will waste your nerves, time and they will charge you fees no other agencies usually do and won’t be even bothered to explain and provide evidences ...
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Nov 27,2019
Nov 27,2019
1
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Avoid this branch and company at any cost, No customer service, they do not care about your property, they good to landlord only when the property with them, once let then you done with it, no formal complain procedure so you screwed up....
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Nov 18,2019
Nov 18,2019
1
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Avoid dealing with this company and the branch..they will chase you until your property available for let once the property lets you need to chase them for the rent....
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May 30,2019
May 30,2019
1
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Really poor experience of this Haart branch.
They wouldn't return our deposit and told us there was 'intent to deduct' and wouldn't let us clarify changes to inventory report. They didn't speak to the landlord to confirm any of the 'intent to deduct' and told ...
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Dec 15,2018
Dec 15,2018
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I'd like to thank Mohsin for his helpful and professional conduct throughout.
I was able to contact him anytime even on weekends and he was always very happy to assist....
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Comment on agent fees
I thought the fees were competitive and reasonable
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“It was a great experience working with Maryam Astangi as a state agent, helpfull, beautiful to talk with and great guidance to everything i need...”
Dec 15,2018
Dec 15,2018
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Maryam Astangi was the best estate agent i ever dealt with, helping and present whenever i needed her to be there...
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Oct 25,2018
Oct 25,2018
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I would like to say a big thankyou to Scott and Kasia for helping me search for my next family Home. They were very understanding and profesional throughout the whole process. Thank You...
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May 15,2018
May 15,2018
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We thank Scott for the excellent help. This is the first time we are using this company and we are very pleased with the service. He was very helpful and was clearly experienced in his sector....
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May 16, 2018
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Hi Stoyan,
Thank you very much for your kind review of our Ealing branch, we're thrilled to hear you received a great first-time experience.
Regards
Ross ...
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