55% sales valuation accuracy
67% sales fee satisfaction
86% lettings valuation accuracy
69% lettings fee satisfaction
Mar 03,2022
Mar 03,2022
1
people found
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Incompetent and dishonest - avoid at all cost.
I used Fox & Sons (an agent within the Sequence group) to manage a property in Eastbourne. The service they provided was dreadful: they failed to carry out the most basic maintenance tasks such as installing smoke detectors and they didn’t even collect the correct amount of rent. Perhaps the worst thing was that they lost my tenant's deposit by transferring it to the wrong DPS account and then misled me when I questioned them about it. My tenant then took legal action against me because of the lost deposit. It cost me two years of stress and over £10,000 in settlement costs and legal fees. Despite admitting fault, Sequence have refused to fully reimburse me.
Please take my experience as a warning and avoid this firm.
I used Fox & Sons (an agent within the Sequence group) to manage a property in Eastbourne. The service they provided was dreadful: they failed to carry out the most basic maintenance tasks such as installing smoke detectors and they didn’t even collect the correct amount of rent. Perhaps the worst thing was that they lost my tenant's deposit by transferring it to the wrong DPS account and then misled me when I questioned them about it. My tenant then took legal action against me because of the lost deposit. It cost me two years of stress and over £10,000 in settlement costs and legal fees. Despite admitting fault, Sequence have refused to fully reimburse me.
Please take my experience as a warning and avoid this firm.
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Latest Reviews
29th May 2024
reviewed by 'Sam'
30th Nov 2022
reviewed by 'Jan'
3rd Mar 2022
reviewed by 'Jo'
29th Apr 2021
reviewed by 'Sue'
27th Apr 2021
reviewed by 'Ruth'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 55% | 67% | £50,000 | £485,000 |
| Lettings | 86% | 69% | £470 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 2 | 4 | 6 | 6 | 1 | 0 | 2 | 2 | 7 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 29,2024
May 29,2024
0
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Unethical agency and untrustworthy - didn't declare a conflict of interest twice in a row...
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Oct 18,2023
Oct 18,2023
0
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Excellent service provided to me as a tenant looking for another property. Agnieszka and Oskar particularly helpful from the showings, contacting intermediaries on my behalf, and the completion of the move. Highly recommended....
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Nov 30,2022
Nov 30,2022
0
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Lettings do not know what they are doing. They fail to confirm appointments and do not return calls.
Do not use...
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Mar 03,2022
Mar 03,2022
1
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Incompetent and dishonest - avoid at all cost.
I used Fox & Sons (an agent within the Sequence group) to manage a property in Eastbourne. The service they provided was dreadful: they failed to carry out the most basic maintenance tasks such as installing smoke detectors ...
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Apr 29,2021
Apr 29,2021
2
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Probably the worse letting agents in England. They farm out their accounts to a company called Sequence who are so totally useless due to the fact you never deal with the same person twice. If you are a landlord I would most strongly urge you ...
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Apr 27,2021
Apr 27,2021
0
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A huge 'thank you' to Lauren Collins who has repeatedly gone above and beyond to help me resolve issues that have arisen with my rental property!...
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Apr 27,2021
Apr 27,2021
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A big 'thank you' to Lauren Collins who always goes above and beyond to sort out any issues I've had with my property....
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Dec 21,2020
Dec 21,2020
2
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Poor service. Don't return calls. Would recommend people use other agents in the area who have been much more responsive....
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Aug 20,2020
Aug 20,2020
0
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The Eastbourne branch of Fox and Sons especially Toriah and Aga were excellent in helping us to secure our property and the process was very easy without any stress and I would highly recommend them.
Paris Moore...
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Jul 23,2020
Jul 23,2020
0
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Agnieszka was a pleasure to deal with. She managed to secure a new tenant within just a few days of instruction despite the difficulties brought about by the covid pandemic. We are returning clients and look forward to doing this again when the need next ...
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Jun 30,2020
Jun 30,2020
0
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I have been dealing with Lauren and in the first instance Toria. I have had nothing but top quality professional service , both of these agents deserve a top draw reward for the outstanding servIce I have received. As a health care professional I am expected ...
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Feb 25,2020
Feb 25,2020
0
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No complaints whatsoever for Lauren, she has been so caring, polite and efficient throughout what has been a difficult time health wise for me and I would give her the highest possible rating....
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Nov 20,2019
Nov 20,2019
0
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We have used Fox & Sons on a few occasions now for their tenant find services. Whilst previously the transactions have gone smoothly for the most part (albeit that on the previous occasion it took 3 months for F&S to transfer deposit funds to our designated ...
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May 27,2019
May 27,2019
2
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Shockingly bad service. I would recommend to use any other estate agent apart from them. Firstly, they send Travis, who will go to the end of the Earth to get your listing by spending 2 hours if need be, giving an overpriced estimate to get your ...
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Extremely overpriced as they do nothing above and beyond other agents.
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Apr 18,2019
Apr 18,2019
0
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Highly recommend this agent. Sold my house very quickly to the expected value. Very professional and friendly team. Well done to all of you!...
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Good
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Feb 25,2019
Feb 25,2019
0
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As a first time landlord it was important that my apartment was managed by a professional competent agent. Agnieszka the Lettings Branch Manager totally fitted the bill, ably assisted by her staff Molly and Lucy. I am extremely happy with everything they have done....
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Good
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Jan 03,2019
Jan 03,2019
0
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Use for letting s and both times found Aga and her team very professional and helpful , always found good tenants highly recommended....
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Comment on agent fees
Fees very reasonable
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Dec 06,2018
Dec 06,2018
0
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Another positive letting experience , excellent service , previous tenancy ended on a Wednesday and new tenants in by the Friday . Thankyou Agnieszka and team , look forward to future business...
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Good
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Sep 22,2018
Sep 22,2018
1
people found
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I have just sold through fox and sons our house was in old town. Very professional and lived upto everything they promised. Highly recommend and a first class team
Thankyou...
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Comment on agent fees
Worth every penny
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Aug 08,2018
Aug 08,2018
1
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I would like to thank Luke Taylor at Fox and sons management centre for his superb service. Nothing has been too much trouble for him and all my issues as a tenant were handled quickly, in a friendly and professional manner.
As someone new to ...
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Jul 09,2018
Jul 09,2018
1
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I recently used fox and sons to sell my home in Eastbourne and was not disappointed! I called out fox and sons as I know they have sold quite a few in my area and had a young man named Travis round to see me. ...
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Comment on agent fees
Higher than some cheaper agents but you get what you pay for.
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Jul 06,2018
Jul 06,2018
1
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We have just sold through fox and sons. What a delight updates the whole way through. Inspirational when it comes to the marketing and plan on how to sell out house. Would highly recommend...
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Comment on agent fees
Average not the cheapest but not too expensive. But people shop at Waitrose for a reason. If you get what I’m saying!
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Jun 07,2018
Jun 07,2018
8
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Called Fox & Sons Eastbourne to arrange a viewing. They called back and the agent was trying to book me with their mortgage adviser. Although I repeatedly, more than 3 times, said that I had my broker and was not interested, he kept insisting "Don't you want ...
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Jun 01,2018
Jun 01,2018
2
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Worked alongside Jodie to resolve an electrical work order. Her passion for delivering an outstanding service to her Customers is second to none. We were so impressed at not only the speed of her communications , Excellent job detail and check in during and after the ...
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Good
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Mar 29,2018
Mar 29,2018
2
people found
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Having not sold a property through fox and sons I thought I would try them out having heard a few good things about them. Initially Josh came round to the house, very professional and honest which as a salesman myself is a great way to ...
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Comment on agent fees
Can never be good handing over money but you pay for what you get.
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Feb 21,2018
Feb 21,2018
2
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Chris Sanderson in the Lettings Department, is highly professional, extremely patient and listens very hard to your requirements. Chris has been our managing agent over the past two years and he is always responsive and helpful. He is experienced and knowledgable and we always turn ...
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Comment on agent fees
The fees are in line with the competition.
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Nov 05,2017
Nov 05,2017
7
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Such a scoundral letting agent they are with huge fees for everything and then they together precision will loot you in deduction of security deposit. It's highly advised to stay away from....
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Comment on agent fees
Very very bad
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Feb 12, 2018
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I fully agree with you. I recommend from personal experienze to cross the street and change the sidewalk when you pass this agency. ...
Oct 01,2017
Oct 01,2017
1
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I have recently sold a property with fox and sons and they were nothing but amazing. We received feedback after every viewing. When we had offers Peter was the person we dealt with and he he achieved a RECORD price for us. Peter and Alex ...
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Comment on agent fees
The fees we paid were similar to all agents but the service was head and shoulders above
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Sep 25,2017
Sep 25,2017
9
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From start to finish Fox And Sons were awful!!!
Bought a converted flat which was probably shown a little too early but so many empty promises of people getting back to us with never happened.
As completion drew near we wanted to have a view ...
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Comment on agent fees
N A
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May 26,2017
May 26,2017
10
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Seller beware, put our property on the market with this agent as they promised to inform us of viewings and give feedback, this never happened the only time we had any contact was when we called them. On two occasions they failed to secure the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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