Mar 02,2022
Mar 02,2022
5
people found
this helpful
this helpful
I don't even know where to start...
Everything you already see on this website about lobster is true, I've dealt with them for years.
They are arrogant, unwilling to listen, swindlers, out for their own profit, and nothing else.
They aren't in the business of home management, they are in the business of rent collection...
They will try to up your rent, and quote the usual reasons. Then act surprised when you don't want to or disagree with the amount. Yet, if you report to them an issue of your own, don't expect a helpful response. If you don't report every single issue on their special, hardly-functional, webpage, FixFlo, then they seem to think they have no obligation to fix the problem at all. Even though you have not agreed to exclusively use the service at any point. You cannot simply tell these people over the phone that you have an issue. You must use their special system or they're not even looking into it. AND THEN, even when you do, and it works, they're going to worm out of any responsibility because that's what they are, worms. They've done it to me on several occasions.
They are also liars, and reality spinners. They never come out to the address to visit you, or confirm anything! We finally did get a response once for a physical damage in the property and they sent some yobbo round at 6:30pm with no warning or phone call, no uniform at all. Yelling "lobster plumber" at me though the window...
Now, I obviously declined this person entering my home at that present time and thus I was deemed an obstacle and actively obstructing the repairs.
They would also keep harassing my e-mail alleging that my rent is late, and it is not. Further, I do keep getting notices of seeking possession every three months or so but they actually are not hiring a solicitor, it seems, to follow through on these notices, so I'm just being harrassed constantly.
Everything you already see on this website about lobster is true, I've dealt with them for years.
They are arrogant, unwilling to listen, swindlers, out for their own profit, and nothing else.
They aren't in the business of home management, they are in the business of rent collection...
They will try to up your rent, and quote the usual reasons. Then act surprised when you don't want to or disagree with the amount. Yet, if you report to them an issue of your own, don't expect a helpful response. If you don't report every single issue on their special, hardly-functional, webpage, FixFlo, then they seem to think they have no obligation to fix the problem at all. Even though you have not agreed to exclusively use the service at any point. You cannot simply tell these people over the phone that you have an issue. You must use their special system or they're not even looking into it. AND THEN, even when you do, and it works, they're going to worm out of any responsibility because that's what they are, worms. They've done it to me on several occasions.
They are also liars, and reality spinners. They never come out to the address to visit you, or confirm anything! We finally did get a response once for a physical damage in the property and they sent some yobbo round at 6:30pm with no warning or phone call, no uniform at all. Yelling "lobster plumber" at me though the window...
Now, I obviously declined this person entering my home at that present time and thus I was deemed an obstacle and actively obstructing the repairs.
They would also keep harassing my e-mail alleging that my rent is late, and it is not. Further, I do keep getting notices of seeking possession every three months or so but they actually are not hiring a solicitor, it seems, to follow through on these notices, so I'm just being harrassed constantly.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
21st Mar 2023
reviewed by 'Soph'
2nd Mar 2022
reviewed by 'John'
1st Mar 2021
reviewed by 'josh'
15th Oct 2019
reviewed by 'Stephen'
Opening Hours
Address
Lobster Lettings
5 Bold Street
Warrington
Cheshire
WA1 1DN
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 21,2023
Mar 21,2023
0
people found
this helpful
this helpful
I was hesitant at first from the bad reviews, however I can categorically say they are unwarranted. This agency has been amazing. First time renter and they have literally answered and helped with every question (even the stupid ones) I have had 1 or 2 hiccups that ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 02,2022
Mar 02,2022
5
people found
this helpful
this helpful
I don't even know where to start...
Everything you already see on this website about lobster is true, I've dealt with them for years.
They are arrogant, unwilling to listen, swindlers, out for their own profit, and nothing else.
They aren't in the business of ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 01,2021
Mar 01,2021
1
people found
this helpful
this helpful
this place is a fraud gemma painter be aware!! I have named and shamed her everywhere!!...
read full review
read full review
Comment on agent fees
bad!!!
Was this helpful?
Yes
Yes
Mar 02, 2022
View all comments
(2)
Yeah Gemma, you keep pretending that... nobody believes you. ...
Oct 15,2019
Oct 15,2019
1
people found
this helpful
this helpful
Not even sure if this agency exists anymore. Over the last few weeks I have phoned up, no answer. I have emailed, no reply. Concerning a dodgy boiler. Next thing will be to go to agency physically to see if anyone actually works there and ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
