67% sales valuation accuracy
67% sales fee satisfaction
Feb 13,2013
Feb 13,2013
8
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this helpful
this helpful
Really really badly run company. I am a buyer with a large deposit, someone who might be on their priority list for customer service but sadly it was not the case. Upon registering I was bombarded by emails and calls about stuff that was totally unsuitable (wrong areas, properties which I specified were not for me etc...). They would text with minimal details such as: 2 bed flat new to market, call us. I would call to find it is not suitable for me and eventually this annoyed me and I requested not to be contacted. I would contact them about advertised properties several times only to be told stuff like; we don't have the keys yet, tenants are in and so on...and I would ask them to ring me when I can view the property. Then I found out that one of the properties I requested to see was under offer. I asked them how is this possible as I did not get to see it only to be told I requested not to be called, that I would call them and that they had lots of properties they never advertise, but instead call their 'preferred customers'.
I pointed out to them that I did get in touch about this property and I did ask to be called back when they have the keys. The agent kept on insisting I was at fault as I opted out of being called for any random unsuitable property (at times they would ring me 3 times a day for stuff that was highly unmatched).
I wonder who these preferred customers are if people like me are not getting a chance to see properties and we are not investors, instead we are prepared to pay a good price for a property that will be our home.
Maybe they don't mean to be this unprofessional but it is certainly coming across this way. I only had this problem with them, other agents call me when something that seriously might suit me comes along and they seem to be able to remember what I told them. Shame about the fact that DA's system is not set up in a way that does not require unnecessary phone calls while I am working only to find out that 9 out of 10 phone calls are about nothing that suit me. I now feel I might give them a miss...even if I do find a home through them, the nightmare of dealing with them will destroy me.
If you are selling a property and you would like professional people with large deposit and a good mortgage offer to buy it, think twice about advertising with them.
I pointed out to them that I did get in touch about this property and I did ask to be called back when they have the keys. The agent kept on insisting I was at fault as I opted out of being called for any random unsuitable property (at times they would ring me 3 times a day for stuff that was highly unmatched).
I wonder who these preferred customers are if people like me are not getting a chance to see properties and we are not investors, instead we are prepared to pay a good price for a property that will be our home.
Maybe they don't mean to be this unprofessional but it is certainly coming across this way. I only had this problem with them, other agents call me when something that seriously might suit me comes along and they seem to be able to remember what I told them. Shame about the fact that DA's system is not set up in a way that does not require unnecessary phone calls while I am working only to find out that 9 out of 10 phone calls are about nothing that suit me. I now feel I might give them a miss...even if I do find a home through them, the nightmare of dealing with them will destroy me.
If you are selling a property and you would like professional people with large deposit and a good mortgage offer to buy it, think twice about advertising with them.
What agent could do to change your mind?
Nothing. I feel better quality staff need to be employed by this agency.Attached Filesnbsp;
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Latest Reviews
1st Jul 2023
reviewed by 'Robert Caulfield'
6th Jun 2022
reviewed by 'trevor'
11th Mar 2021
reviewed by 'Melanie'
7th Apr 2014
reviewed by 'Sandra'
4th Mar 2014
reviewed by 'Sarah'
3rd Mar 2014
reviewed by 'Steven'
Opening Hours
Address
Douglas Allen
52 High Street
Wanstead,London
Greater London
E11 2RJ
0208 530 3741
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £425,000 | £425,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 11 | 1 | 5 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 01,2023
Jul 01,2023
0
people found
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Excellent experience throughout the process of selling my property.
Great communications, friendly and supportive service.
Big thanks to Ella, Ray, & Luke for all their help and advice.
Highly recommended...
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Jun 06,2022
Jun 06,2022
1
people found
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Sorry ,but I have to report a very disappointing experience in selling with the Wanstead branch and with the negotiator in particular.The staff were generally professional.Ray failed to forward sale documents to the solicitor -eventually discovered and corrected by ourselves.His communication on ...
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Mar 11,2021
Mar 11,2021
0
people found
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Our initial visit from Ray for our valuation was very straightforward & Ray went through all the procedures with us. Ray arranged for pre-viewings followed by an open house. We had 22 viewings in a week !
Good communication from the very start of our sale. Calls and ...
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Apr 07,2014
Apr 07,2014
0
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My initial visit from Ray was very informative, he managed to get a large number of viewings arranged within just 12 hours! I had many offers that day and he went on to get the best price...above the original asking price. Once the sale started ...
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Mar 04,2014
Mar 04,2014
0
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Nathan and his staff we're excellent. Nathan did the initial visit and was very professional and friendly. I felt he could be trusted. We we're kept upto date with good information and the two ladies who showed people around on the open day were efficient ...
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Mar 03,2014
Mar 03,2014
0
people found
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We bought a house in Wanstead though Douglas Allen and, I would readily use and recommend Nathan as an excellent Estate agent who will work very hard to get to a positive outcome, where both buyer and seller feel like a winner. He comes across ...
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Feb 22,2014
Feb 22,2014
0
people found
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Excellent & professional service from all the staff. Really prompt at getting back to my emails and calls. Organised an open day for my property & keep me in the loop at all times. All the staff in this branch are friendly & helpful. Thoroughly recommend....
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Feb 24, 2014
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(1)
Dear Sue,
Thank you for taking the time and trouble to post this review of our Wanstead office. Nathan and his team are committed to helping all our customers through what can be a stressful time and I am pleased that you have been so complimentary about their success on your behalf.
May I take this opportunity to thank you for choosing Douglas Allen to fulfil this very important task and to wish you much happiness in your new home.
Regards, Jon Holden - Managing Director, Douglas Allen ...
Nov 01,2013
Nov 01,2013
1
people found
this helpful
this helpful
I sold and bought a property with Douglas Allen. They were professional, efficient and friendly. I would definitely recommend them to anyone considering buying and/or selling....
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Dec 07, 2013
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Dear H Weaver,
Thank you for posting your recommendation of our Wanstead office, Nathan and his team will be delighted that they have been instrumental in both elements of your move.
On behalf of us all at Douglas Allen may I wish you many years of happiness in your new home.
Regards, Jon Holden - Managing Director, Douglas Allen ...
Oct 27,2013
Oct 27,2013
2
people found
this helpful
this helpful
We have used this branch twice during the last three years and have been very impressed with the service. The staff have been loyal and efficient, and we would highly recommend them to anyone looking to buy or sell a home....
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Dec 07, 2013
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Dear Mrs Power,
It is very kind of you to take the time and trouble to post this review of our Wanstead office. Nathan and his team will be delighted that they have helped you postively with your moves over the past few years and of course, we look forward to helping you at any time in the future.
Regards, Jon Holden - Managing Director, Douglas Allen ...
Oct 21,2013
Oct 21,2013
1
people found
this helpful
this helpful
Other agents valued the property at lower prices including one £170,000 below the price achieved. They reported regularly on sales progress, followed the sale through and help with areas outside their immediate role (eg house clearance being organised) to ensure that the sale completed. A job ...
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Dec 07, 2013
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Dear John,
Many thanks for your comments above.
I think it's fair to say that all agents have buyers in this market but it takes unique marketing and the skill and endeavors of commited staff to get such a fantastic result such as £170,000 extra!!
I am so glad that you benefitted so much from using Nathan and his Douglas Allen Wanstead team and hope that we can of service to you again in the future.
Regards, Jon Holden - Managing Director, Douglas Allen ...
Aug 03,2013
Aug 03,2013
2
people found
this helpful
this helpful
As a first time buyer, I found the process of buying a property very slow and frustrating when the issues arose from the survey and conveyance. I must say that if it wasn't for Janine and the rest of the team in the Wanstead office, ...
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Oct 03, 2013
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Dear Matthew,
Many thanks for taking the time to post this review.
Douglas Allen are one of only a few estate agents to have dedicated Sales Progressors looking after every one of our sales and your comments demonstrate just how valuable an asset they are in ensuring matters run as smoothly as possible during what can often be a very stressful process. Janine takes an enormous amount of pride in her work and will be thrilled that she has helped you on this occasion.
I wish you every hap ...
Apr 24,2013
Apr 24,2013
3
people found
this helpful
this helpful
We have just moved into a wonderful new home and this would not have been possible without the support and professionalism of Douglas Allen. Ray was instrumental in bringing the property to our attention and arranging the initial viewing. Janine was fantastic in managing the ...
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Feb 13,2013
Feb 13,2013
8
people found
this helpful
this helpful
Really really badly run company. I am a buyer with a large deposit, someone who might be on their priority list for customer service but sadly it was not the case. Upon registering I was bombarded by emails and calls about stuff that was totally ...
read full review
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What agent could do to change your mind?
Nothing. I feel better quality staff need to be employed by this agency.Attached Filesnbsp;
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Oct 03, 2013
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(1)
Dear Tinny,
I am very sorry to hear of your disatisfaction and it is certainly out-of-keeping with lots of positive feedback I receive about our Wanstead office.
I am very ckeen to learn more from your experience so we can see where we may have failed on this occasion, as such I would ask that you email me personally at [email protected]. Regards, Jon Holden, Managing Director - Douglas Allen ...
Feb 11,2013
Feb 11,2013
5
people found
this helpful
this helpful
Having recently purchased a property through Douglas Allen (Wanstead branch), I heartily would recommend anyone to use their service. Very professionally organised, whilst retaining a friendly attitude. Was kept up to date by phone, e-mail and text so knew exactly where the progress was up ...
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Jan 10,2013
Jan 10,2013
2
people found
this helpful
this helpful
Following a painful 1 year on the market with one of their competiors Nathan came to the house to see me and the property. He ws professional, gave a realistic valuation and showed me the marketing DA did as standard for the fee. Compared to where ...
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Jan 06,2013
Jan 06,2013
2
people found
this helpful
this helpful
Very efficient service Nathan visited promptly and there was no hard sell. They offered to show prospective buyers around our home. The photos taken were high quality and really showed the house in detail - although we didnt end up using these as the house ...
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Nov 07,2012
Nov 07,2012
4
people found
this helpful
this helpful
I have not met an estate agent as incapable of doing what they are supposed to do as them. Sending an enquiry through Rightmove will not result in a reply - ever. I tried ringing to be then told several of their properties are off ...
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What agent could do to change your mind?
I said it all in my review I thinkAttached Filesnbsp;
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Jul 11,2012
Jul 11,2012
2
people found
this helpful
this helpful
From the beginning when Nathan came to visit us, the service was not only professional but friendly. They found us a buyer immediately and arranged a very successful open house. we were very pleased to have been represented by DAllen in particular Nathan, Steven and ...
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Mar 05,2012
Mar 05,2012
7
people found
this helpful
this helpful
Very friendly and actually made my husband and I feel like friends without compromising professionalism....
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I am very sorry to hear of your disatisfaction and it is certainly out-of-keeping with lots of positive feedback I receive about our Wanstead office.
I am very ckeen to learn more from your experience so we can see where we may have failed on this occasion, as such I would ask that you email me personally at [email protected]. Regards, Jon Holden, Managing Director - Douglas Allen