100% sales valuation accuracy
100% sales fee satisfaction
Feb 24,2022
Feb 24,2022
2
people found
this helpful
this helpful
I have been working with different Estate Agencies in the UK for a while and Millerson Camborne is by far the worst.
Today (24/02) has been approximately 3 weeks that the purchase of a house I was buying through Millerson Camborne was stopped due to an issue with the builder, which would take the purchase process much longer for completion. I was just informed of the issue by my solicitor and Millerson did not even care to spend 2 minutes to write me an email.
But what happened above was just tip the iceberg (I have everything recorded in emails). Since the beginning, Millerson dealt with the purchase process with such lack of professionalism that I really don't how they are still in this business. What I am sharing here is just my experience (I have everything recorded in emails).
After the initial process was started, I started making some enquires (as normal) and an employee of Millerson (Mrs S.) gave the email of the seller as she did not know how to answer my enquires. All went with no problem at all.
After that, there was an issue with a document (CML) that I needed from the seller, which was required by my Mortgage Lender. I waited more than a month to receive the right one, which delayed my application. Every time a different person from Millerson was dealing with my case. In the end, I received the CML directly from the seller by email.
Then, I took the opportunity to ask a few more questions to the seller. The seller asked me to contact the builder directly (she gave me their email) and I contacted them. As did not inspect the area (I live 5 hours from the plot) I believed as much information I could get, the better. At the time, I did not know that it would be considered an “offense” by the builder when sending an email to them. Then, on the same day, I got a very rude email from a Millerson employee (Mr. D), who said: “May I please ask you NOT to contact the developers”. That was quite ironic considering Millerson gave me the seller's email and the seller asked me to contact the builder directly. Mr. D even wrote “NOT” in caps lock, surely this is not the way a professional company replies to their customer.
My other enquire to the builder was: “As I live in Oxfordshire and I have never been in the area, if you have any other relevant information related to house or the area, I would really appreciate”. Mr. D replied: “I am struggling with this question as you have purchased this house in an area you don't know anything about? If you are un-sure about your purchase then please let me know as we have many buyers looking for properties like this.”. His answer was unprofessional, rude and arrogant and he cleared treated me. At the time, I was so disappointment with this company, but as I really wanted he house, I kept process ongoing.
The most ironic is, after he asked me to contact only Millerson, nobody replied to my enquires anymore, apart from informing me that there would be a delay with the windows supply. I accepted the delay and asked a few other questions, but no answer.
After 3 weeks with no answers, I called Millerson and another person answered (Mr. J). He was very apologetic and he said he would take my case personally. Surprisingly (or not) he did not.
Then a few weeks later, my solicitors informed that there would be another delay from the builders side, that was the time I decided to withdraw the purchase.
Usually I don't make reviews even when a few problems arise during the process, as I understand it is difficult to have everything right, but this one was so absurd and unreal that I felt in an obligation to share my experience to show the potential buyers/sellers aware of how unprofessional Millerson company is.
Today (24/02) has been approximately 3 weeks that the purchase of a house I was buying through Millerson Camborne was stopped due to an issue with the builder, which would take the purchase process much longer for completion. I was just informed of the issue by my solicitor and Millerson did not even care to spend 2 minutes to write me an email.
But what happened above was just tip the iceberg (I have everything recorded in emails). Since the beginning, Millerson dealt with the purchase process with such lack of professionalism that I really don't how they are still in this business. What I am sharing here is just my experience (I have everything recorded in emails).
After the initial process was started, I started making some enquires (as normal) and an employee of Millerson (Mrs S.) gave the email of the seller as she did not know how to answer my enquires. All went with no problem at all.
After that, there was an issue with a document (CML) that I needed from the seller, which was required by my Mortgage Lender. I waited more than a month to receive the right one, which delayed my application. Every time a different person from Millerson was dealing with my case. In the end, I received the CML directly from the seller by email.
Then, I took the opportunity to ask a few more questions to the seller. The seller asked me to contact the builder directly (she gave me their email) and I contacted them. As did not inspect the area (I live 5 hours from the plot) I believed as much information I could get, the better. At the time, I did not know that it would be considered an “offense” by the builder when sending an email to them. Then, on the same day, I got a very rude email from a Millerson employee (Mr. D), who said: “May I please ask you NOT to contact the developers”. That was quite ironic considering Millerson gave me the seller's email and the seller asked me to contact the builder directly. Mr. D even wrote “NOT” in caps lock, surely this is not the way a professional company replies to their customer.
My other enquire to the builder was: “As I live in Oxfordshire and I have never been in the area, if you have any other relevant information related to house or the area, I would really appreciate”. Mr. D replied: “I am struggling with this question as you have purchased this house in an area you don't know anything about? If you are un-sure about your purchase then please let me know as we have many buyers looking for properties like this.”. His answer was unprofessional, rude and arrogant and he cleared treated me. At the time, I was so disappointment with this company, but as I really wanted he house, I kept process ongoing.
The most ironic is, after he asked me to contact only Millerson, nobody replied to my enquires anymore, apart from informing me that there would be a delay with the windows supply. I accepted the delay and asked a few other questions, but no answer.
After 3 weeks with no answers, I called Millerson and another person answered (Mr. J). He was very apologetic and he said he would take my case personally. Surprisingly (or not) he did not.
Then a few weeks later, my solicitors informed that there would be another delay from the builders side, that was the time I decided to withdraw the purchase.
Usually I don't make reviews even when a few problems arise during the process, as I understand it is difficult to have everything right, but this one was so absurd and unreal that I felt in an obligation to share my experience to show the potential buyers/sellers aware of how unprofessional Millerson company is.
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Latest Reviews
24th Feb 2022
reviewed by 'Michel'
Opening Hours
Address
Millerson
29 Commercial Street
Camborne
Cornwall
TR14 8JX
S 01209 612255/ L 01209 310970
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £170,000 | £170,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 24,2022
Feb 24,2022
2
people found
this helpful
this helpful
I have been working with different Estate Agencies in the UK for a while and Millerson Camborne is by far the worst.
Today (24/02) has been approximately 3 weeks that the purchase of a house I was buying through Millerson Camborne was stopped due to an issue ...
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May 06,2021
May 06,2021
0
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Very Friendly, helpful and knowledgable agents. Viewed several properties with a very nice young lady, also spoke on the phone and corresponded with another well informed and knowledgable chap. I would definitely recommend using Millerson to anyone thinking of buying or selling their home....
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