CGT Lettings
Gloucester, GL1
4.4/5, 38 reviews
82% recommended
88% lettings valuation accuracy
94% lettings fee satisfaction

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“Well. if i was in anyway impressed it has escaped ......”

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Feb 13,2013
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By: 'Tom'
Feb 13,2013
1 people found
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Well. if i was in anyway impressed it has escaped me. i still let from this agent. regrettably. when i moved into the property which was advertised with "data entry system" i thought, excellent, top floor flat that will come in handy. i was told by the guy showing me round, ashley, that it would be fixed soon, even by the time i moved in POSSIBLY! well i moved in 1st of may 2012, its now 13th febuary 2013, and whenever i call up in regards to this i`m treated like a hindrance even once being told "its very expensive" well sadly i didnt have the gaul about me that day to insist its very expensive renting a property and paying without a doorbell. i`m actually ringing again today to be fobbed off again, however i`m holding on with this review until i`ve spoken with them to see the current out come. also to note how i`ve been spoken too.

as other people have mentioned, things go wrong, that are not your fault yet they will tell you , your responsible, i have a bathroom door handle thats basically a wooden knob that looks like its been pinched from a spare set for a chest of draws. it came off in my hand one of the first moments i used it. it was being held on with a screw. this was my fault apparently. one of my bay windows has the runner/rope broke so it wont hold it can only be shut or opened fully. this hasnt been repaired but was noticed within first month of moving in. Also, i have had to call emergency electrician in as my fuse box started melting. to be fair this was covered, but the initial job of wiring it in, by my electricians estimations "were absolutely shocking and dangerous"

i`m not looking forward to moving out as i know they will probaly take me to the cleaners. but hey thats how these types make their money.
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Latest Reviews

View all Reviews 38
15th Mar 2024
reviewed by 'Della'
“I was a tenant with CGT Lettings and ended my relationship with them in 2019 as I purchased my first house.......”
16th Aug 2023
reviewed by 'Peter'
“Just do not deal with this company. They lie to youhave no compassion or integrity even dealing with us fairly ......”
31st Jul 2023
reviewed by 'Asti'
“Thank you Sophie and natasha you were amazing for helping me to get a place to rent . I was so ......”
6th Jul 2023
reviewed by 'Ogo'
“Sophie & Natasha were extremely helpful in helping us get our new home, Communication was super effective and they were also ......”
26th Dec 2022
reviewed by 'Bolanle Owonibi'
“CGT went above and beyond in helping my family secure our Home. From the viewing to moving in, they were ......”
1st Jul 2022
reviewed by 'D Smith'
“Thank you Sophie, you have been amazing from day 1, really do appreciate all of your help, you have been professional, ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

CGT Lettings
27-29 London Road
Gloucester
Gloucestershire
GL1 3HD
01452 380700

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 88% 94% £460 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 24 5 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
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“I was a tenant with CGT Lettings and ended my......”

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Mar 15,2024
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By: 'Della'
Mar 15,2024
0 people found
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I was a tenant with CGT Lettings and ended my relationship with them in 2019 as I purchased my first house. Move forward to 2023 and started to receive emails from them, each time from different staff members for marketing purposes. Asked for an explanation as to ...
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“Just do not deal with this company. They lie ......”

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Aug 16,2023
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By: 'Peter'
Aug 16,2023
0 people found
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Just do not deal with this company. They lie to you have no compassion or integrity even dealing with us fairly senior tennants who paid the rent on the dot every month, looked after the property . They caused us a great deal of stress using ...
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“Thank you Sophie and natasha you were amazi......”

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Jul 31,2023
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Natasha
By: 'Asti'
Jul 31,2023
0 people found
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Thank you Sophie and natasha you were amazing for helping me to get a place to rent . I was so worried when I received my notification to moveout from my previous place but you reassured me that i will get somewhere else to rent and ...
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“Sophie & Natasha were extremely helpful in he......”

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Jul 06,2023
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Sophie
By: 'Ogo'
Jul 06,2023
0 people found
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Sophie & Natasha were extremely helpful in helping us get our new home, Communication was super effective and they were also super nice, guiding us through every step. Thanks a lot for the support...
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“CGT went above and beyond in helping my famil......”

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Dec 26,2022
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Sophie
By: 'Bolanle Owonibi'
Dec 26,2022
0 people found
this helpful
CGT went above and beyond in helping my family secure our Home. From the viewing to moving in, they were so professional and friendly and guided us through the whole process making our moving in a smooth sail. Thanks so much Sophie!! You are much ...
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“Thank you Sophie, you have been amazing from ......”

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Jul 01,2022
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Sophie
By: 'D Smith'
Jul 01,2022
0 people found
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Thank you Sophie, you have been amazing from day 1, really do appreciate all of your help, you have been professional, knowledgeable and so supportive Thansk again...
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“Excellent staff...”

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May 30,2022
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Sophie
By: 'Taiwo Beloved'
May 30,2022
0 people found
this helpful
Excellent service from start to completion. Sophie Bridges was an outstanding person, she's amazing. Efficient helpful and always in regular contact. The whole process was stress free. Frances Wallace was extremely helpful from the beginning when I walked into the office, even though wasn't expecting ...
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“Excellent service...”

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Aug 02,2021
Minithumbup
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Olivia
By: 'Sam'
Aug 02,2021
0 people found
this helpful
Thoroughly impressed with fast and effective communication. Always positive and polite. I found CGT agents Olivia and Karl to be extremely helpful and informative. Not pushy, genuinely acting as good middle people to set up landlords and tenants who could be good matches....
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“Maintenance Succesful...”

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Feb 02,2019
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Melanie
By: 'Tina'
Feb 02,2019
0 people found
this helpful
Melanie did not give up in ensuring British Gas carried out a service and provided the necessary Gas Safety Certificate. Many Thanks for Great communication and persistence....
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Comment on agent fees
Market rate fees
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“Had reason to call Gloucester branch today to chase money ......”

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Dec 20,2017
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By: 'KP'
Dec 20,2017
2 people found
this helpful
Had reason to call Gloucester branch today to chase money owed to us - not an issue in itself. However, i spoke to whom i assume was a receptionist in accounts *who had the worst customer service skills i have come across in a long ...
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“Excellent service from start to finish, the ladies went above ......”

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Dec 15,2017
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DIANE
By: 'Abby'
Dec 15,2017
0 people found
this helpful
Excellent service from start to finish, the ladies went above and beyond to help with my property move. They were extremely understanding and patient with my constant questions and made a really stressful time a lot easier....
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Comment on agent fees
Fees were affordable
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“I would like to say how brilliant and helpful holly ......”

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Nov 09,2017
Minithumbup
By: 'Dean'
Nov 09,2017
0 people found
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I would like to say how brilliant and helpful holly was in the whole process. I can't thank her enough for all her help....
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“very helpful from the start to finish ,acted very professional, ......”

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Nov 01,2017
Minithumbup
By: 'Tony'
Nov 01,2017
0 people found
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very helpful from the start to finish ,acted very professional, iv dealt with some agents before CGT, but other ones seem rude ....
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Comment on agent fees
very fair, one of the best iv seen online
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“Great service throughout. Responsive, timely and accurate information given at ......”

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Jul 26,2017
Minithumbup
By: 'MrL'
Jul 26,2017
0 people found
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Great service throughout. Responsive, timely and accurate information given at all times. Never had to chase for updates and service was professional. Thank you....
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Comment on agent fees
Expensive, but all agent fees are.
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“Top marks from all your great staff at the london ......”

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Jul 11,2017
Minithumbup
By: 'BOB'
Jul 11,2017
0 people found
this helpful
Top marks from all your great staff at the london rd gloucester branch. With special thanks going to holly and Diane who could not be more helpful. Keep up the good work everyone. Love to you all...
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Comment on agent fees
ALL GOOD AND POSITIVE
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“Overall, the property did not have washing machine and fridge ......”

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Jun 05,2017
Minithumbup
By: 'Thompson'
Jun 05,2017
0 people found
this helpful
Overall, the property did not have washing machine and fridge freezer. The monthly price should have been lower than 460. I am ok for now...
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Comment on agent fees
She is very friendly and willing to give give help
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“Holly was very friendly and gave me a lot of ......”

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May 26,2017
Minithumbup
By: 'Jamie'
May 26,2017
0 people found
this helpful
Holly was very friendly and gave me a lot of time for my viewing, I was able to view 4 different properties on the same day and I found the one for me. I felt the entire process was painless and easy. Thanks....
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Comment on agent fees
Fee's were as expected, but its a bonus to get nice service.
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“Having rented through CGT Lettings previously they were an obvious ......”

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May 23,2017
Minithumbup
By: 'Jamie'
May 23,2017
0 people found
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Having rented through CGT Lettings previously they were an obvious choice when looking to move back to Gloucester. Holly Fritchley really is an asset to the company and made the entire process of arranging the tenancy an efficient and relatively stress-free one. Thank you for ...
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“Both holly and Kerry very helpful and was quick to ......”

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May 13,2017
Minithumbup
By: 'Jordan'
May 13,2017
0 people found
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Both holly and Kerry very helpful and was quick to respond to our questions. They let us go and look at the propertey more than once which was nice so we could get a feeling of the house....
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Comment on agent fees
Good
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“We have eceived a great service from the Gloucester branch. ......”

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May 10,2017
Minithumbup
By: 'Aleks'
May 10,2017
0 people found
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We have eceived a great service from the Gloucester branch. As we are dog onwers we found it very difficult to find a dog friendly property. After finding one with CGT the process of moving in was quick and hassle free....
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Comment on agent fees
Letting fees generally too high across all letting agencies.
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“Holly was an absolute pleasure to deal with and went ......”

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Mar 24,2017
Minithumbup
By: 'Mel'
Mar 24,2017
0 people found
this helpful
Holly was an absolute pleasure to deal with and went out of her way to facilitate a rental for us. She is professional, polite and efficient with that added human touch. An asset to any company and comes highly recommended....
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Comment on agent fees
No issues.
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“What a fantastic service! A great friendly bunch! If it ......”

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Mar 24,2017
Minithumbup
By: 'Jessy'
Mar 24,2017
0 people found
this helpful
What a fantastic service! A great friendly bunch! If it wasn't for Holly we wouldn't be where we are today! Nothing but fast responses a bubbly personality and great customer service I can't fault CGT would defiantly recommend! 😃😃😃😃...
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“Very friendly and helpful. Haydon showed me around the property ......”

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Mar 14,2017
Minithumbup
By: 'Lou'
Mar 14,2017
0 people found
this helpful
Very friendly and helpful. Haydon showed me around the property and I then dealt with Holly in the office (but everyone I dealt with on the phone or met in the office was friendly). Both professional and put me at ease. Was already a tenant ...
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Comment on agent fees
Very reasonable.
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“Great friendly staff, but even more importantly, professional, with the ......”

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Mar 10,2017
Minithumbup
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Kerry
By: 'Vicky'
Mar 10,2017
0 people found
this helpful
Great friendly staff, but even more importantly, professional, with the ability to go through matters quickly but clearly. So helpful and quick to get things going, when we certainly didn't give much notice. Thank you. Looking forward to moving forward with them....
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Comment on agent fees
Reasonable, but service good.
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“We recently rented a property in Abbeydale. Hayden showed us ......”

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Mar 06,2017
Minithumbup
By: 'Sarah'
Mar 06,2017
0 people found
this helpful
We recently rented a property in Abbeydale. Hayden showed us around the property for the initial viewing, he was friendly and professional and was able to answer our questions about the property. We later asked for a 2nd viewing so we could see the house ...
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Comment on agent fees
We thought the fees were quite high but probably standard in the Market.
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“As this was my first time renting I had no ......”

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Feb 23,2017
Minithumbup
By: 'Jennie'
Feb 23,2017
0 people found
this helpful
As this was my first time renting I had no idea what to expect and was slightly nervous. I needn't had worried because Holly was brilliant!! Holly showed me round the property I now live in ( which I love ) and went through everything that was ...
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Comment on agent fees
As a 1st time tenant I found the fees to be reasonable.
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“Haydon Brown is very efficient, he always demonstrates professionalism and ......”

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Feb 21,2017
Minithumbup
By: 'Petronela'
Feb 21,2017
0 people found
this helpful
Haydon Brown is very efficient, he always demonstrates professionalism and is always conscientious about the quality of his work. Even when we had problems getting references he was very helpful, convincing us to be patient because everything will be fine and we'll get everything through. ...
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“The Gloucester accounts have always been produced in a helpful, ......”

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Feb 08,2017
Minithumbup
By: 'Crossword'
Feb 08,2017
0 people found
this helpful
The Gloucester accounts have always been produced in a helpful, prompt and accurate manner, on the rare occasion there has been a query Kathryn has dealt with it immediately and cheerfully....
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“Quick to act on issues with the property and give ......”

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Jan 31,2017
Minithumbup
By: 'Tenant'
Jan 31,2017
1 people found
this helpful
Quick to act on issues with the property and give plenty of notice for visits from workers when checks are being performed. Helpful staff on the phone....
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Comment on agent fees
N/A - Tenant
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“As landlords we have been dealing with CGT lettings in ......”

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Jan 30,2017
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Kerry
By: 'Mrs'
Jan 30,2017
1 people found
this helpful
As landlords we have been dealing with CGT lettings in Gloucester for the past 4 years . We have used other letting agents before moving to CGT but none were as efficient or professional. All details large or small are dealt with promptly and appropriately to benefit ...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:26 PM 05/03/2024 by allAgents

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