100% sales valuation accuracy
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75% lettings fee satisfaction
Feb 21,2022
Feb 21,2022
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Worst Agency Experience Ever!!
Our Experience with JLL has been TERRIBLE from start to finish. Isobel from the agency gave us our first viewing of the flat and as soon as we walked in it smelt of sewage. Isobel said that it was because the bathrooms hadn't been used and the smell would go once we moved in. That was a lie; the sewage smell from the downstairs en-suite bathroom was permanent for our entire stay at the flat. We did everything we could think of to get rid of it even calling out Aspect and they couldn't get rid of that awful smell. I feel bad for the new tenants of 18 Guild house because now they will have to deal with that smell and it never goes away.
We moved into Guild House on 24/12/2020 and it was just one thing after another with this agency.
Firstly the flat had no heating or hot water at all. We realised after much searching that it was a pay as you go meter that needed to be topped up with a specific card ONLY. The agency never mentioned this and never gave us a card with any instructions. So we couldn't actually stay in the flat because it was ICE cold and as it was the Christmas period JLL were closed. We spent Christmas and New Years living in another accommodation as still by New Years JLL had done nothing with regards to the heating. There was a huge pile of post in the flat and if it wasn't for my partner going through it just by chance he wouldn't of found the top up card in one of the letters. JLL never explained that to activate hot water we NEEDED this card. We got the meter topped up despite it already being -£20 from the previous tenant the agency should of at least left it on £0 but we had to pick up the previous tenants expenses. Finally we had hot water but we still couldn't live in the flat as the heating was broken and in the middle of winter it was FREEZING. JLL didn't get the heating fully working until the first week of February 2021. We had to bombard them with emails and practically beg them to get us temporary heaters which they only did in mid January which only allowed us to be in one bedroom and the living room. We couldn't use downstairs at all until the heating was finally fixed.
After not being able to actually live in this flat for over a month we didn't think it was right to still be made to pay the first months rent as we had no heating whatsoever and no actual help from JLL unless we chased and chased them up for it. They refused to deduct a months rent for all the inconvenience they caused.
We had issues with the heating all the way until End of March 2021; new thermostats were needed, new parts for the boiler were needed, and it needed to be cleaned and fully pumped out.
You would think that as a responsible agency one of the first things you'd do before renting out a flat is check that everything is in working order but that boiler was faulty until we moved out on 31/01/2022. If one of us was showering and the other cooking the boiler would cut out and all the power would go this happened every month. When we finally moved out we left that flat super clean as we used CLEANZY for the end of tenancy clean CLEANZY are fantastic they get 5/5 excellent service. Despite the flat being left so clean JLL still deducted £200 from our deposit for minimal wall scuff marks and rust on a shower tap (which was already there from when we moved in) despite us having to paint the kitchen and bathroom ourselves because the walls were covered in stains, I no longer wanted anything to do with JLL they were just the headache that wouldn't end I agreed to the £200 deduction.
We just wanted out of there. Finally when the deposit was going to be paid out I get an email from Omar the property manager saying that we still owed an invoice for one of the plumbers that came out because of the boiler. This plumber had said that all the boiler needed was topping up. We had to request another plumber because the boiler was still broken as the second plumber that came out confirmed. He had to install new parts and pump out the boiler to get it working and even then we still needed new thermostats.
So because the first plumber stated that it was just a top up that was needed even though he clearly didn't know what he was doing JLL were charging us another £237.60 for this plumbers incompetence.
So now after they have deducted us a total of £437.60 from our deposit they are ignoring my emails and refuse to pay back the £237.60 that was the plumbers error not ours.
I also had to chase them up for our deposit because no one had gotten back to me after 2 weeks of checking out. I had to chase them up and ask what was happening with our deposit as we needed that money back.
Please STAY AWAY from this agency AVOID at all cost. They do not care about their tenants at all and will keep your money. THE WORST SERVICE FROM JLL
Our Experience with JLL has been TERRIBLE from start to finish. Isobel from the agency gave us our first viewing of the flat and as soon as we walked in it smelt of sewage. Isobel said that it was because the bathrooms hadn't been used and the smell would go once we moved in. That was a lie; the sewage smell from the downstairs en-suite bathroom was permanent for our entire stay at the flat. We did everything we could think of to get rid of it even calling out Aspect and they couldn't get rid of that awful smell. I feel bad for the new tenants of 18 Guild house because now they will have to deal with that smell and it never goes away.
We moved into Guild House on 24/12/2020 and it was just one thing after another with this agency.
Firstly the flat had no heating or hot water at all. We realised after much searching that it was a pay as you go meter that needed to be topped up with a specific card ONLY. The agency never mentioned this and never gave us a card with any instructions. So we couldn't actually stay in the flat because it was ICE cold and as it was the Christmas period JLL were closed. We spent Christmas and New Years living in another accommodation as still by New Years JLL had done nothing with regards to the heating. There was a huge pile of post in the flat and if it wasn't for my partner going through it just by chance he wouldn't of found the top up card in one of the letters. JLL never explained that to activate hot water we NEEDED this card. We got the meter topped up despite it already being -£20 from the previous tenant the agency should of at least left it on £0 but we had to pick up the previous tenants expenses. Finally we had hot water but we still couldn't live in the flat as the heating was broken and in the middle of winter it was FREEZING. JLL didn't get the heating fully working until the first week of February 2021. We had to bombard them with emails and practically beg them to get us temporary heaters which they only did in mid January which only allowed us to be in one bedroom and the living room. We couldn't use downstairs at all until the heating was finally fixed.
After not being able to actually live in this flat for over a month we didn't think it was right to still be made to pay the first months rent as we had no heating whatsoever and no actual help from JLL unless we chased and chased them up for it. They refused to deduct a months rent for all the inconvenience they caused.
We had issues with the heating all the way until End of March 2021; new thermostats were needed, new parts for the boiler were needed, and it needed to be cleaned and fully pumped out.
You would think that as a responsible agency one of the first things you'd do before renting out a flat is check that everything is in working order but that boiler was faulty until we moved out on 31/01/2022. If one of us was showering and the other cooking the boiler would cut out and all the power would go this happened every month. When we finally moved out we left that flat super clean as we used CLEANZY for the end of tenancy clean CLEANZY are fantastic they get 5/5 excellent service. Despite the flat being left so clean JLL still deducted £200 from our deposit for minimal wall scuff marks and rust on a shower tap (which was already there from when we moved in) despite us having to paint the kitchen and bathroom ourselves because the walls were covered in stains, I no longer wanted anything to do with JLL they were just the headache that wouldn't end I agreed to the £200 deduction.
We just wanted out of there. Finally when the deposit was going to be paid out I get an email from Omar the property manager saying that we still owed an invoice for one of the plumbers that came out because of the boiler. This plumber had said that all the boiler needed was topping up. We had to request another plumber because the boiler was still broken as the second plumber that came out confirmed. He had to install new parts and pump out the boiler to get it working and even then we still needed new thermostats.
So because the first plumber stated that it was just a top up that was needed even though he clearly didn't know what he was doing JLL were charging us another £237.60 for this plumbers incompetence.
So now after they have deducted us a total of £437.60 from our deposit they are ignoring my emails and refuse to pay back the £237.60 that was the plumbers error not ours.
I also had to chase them up for our deposit because no one had gotten back to me after 2 weeks of checking out. I had to chase them up and ask what was happening with our deposit as we needed that money back.
Please STAY AWAY from this agency AVOID at all cost. They do not care about their tenants at all and will keep your money. THE WORST SERVICE FROM JLL
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Opening Hours
Address
Jones Lang Lasalle
22 College Approach
Greenwich,London
Greater London
SE10 9HY
020 8858 9986
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £560,000 | £655,000 |
| Lettings | 100% | 75% | £1,500 | £2,425 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 5 | 2 | 3 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 14,2024
Oct 14,2024
0
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The team at JLL went above and beyond for my purchase and sale! I offered (and it got accepted) on my dream apartment on a bit of a whim — basically, without even having considered putting my place on the market — and within a week, my ...
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Sep 19,2023
Sep 19,2023
1
people found
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this helpful
The JLL team in Greenwich have an excellent insights into all the factors influencing the local property market, as well as direct knowledge of each development or locality, along with its advantages and disadvantages for prospective buyers. Despite receiving an early offer, it took longer ...
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May 16,2022
May 16,2022
1
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this helpful
We rented from Eilis Moloney who is a very proactive young agent who is eager to get things sorted asap....
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Feb 21,2022
Feb 21,2022
1
people found
this helpful
this helpful
Worst Agency Experience Ever!!
Our Experience with JLL has been TERRIBLE from start to finish. Isobel from the agency gave us our first viewing of the flat and as soon as we walked in it smelt of sewage. Isobel said that it was because the ...
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Dec 07,2021
Dec 07,2021
2
people found
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this helpful
Keely Wesley was appointed as my new property manager. She was very helpful in getting necessary works required in the flat to be completed on time and her proactive approach in keeping me informed of the expenses involved and process involved helped me to relax ...
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May 27,2021
May 27,2021
2
people found
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Prompt actions and excellent follow-up service provided. Joana has taken over from the previous manager to look after our property recently. She is very helpful and had arranged a proper site visit for us with the tenants recently. Everything go very smoothly for us in ...
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Mar 07,2021
Mar 07,2021
1
people found
this helpful
this helpful
I have worked with Adam Tindides from JLL to sell my flat. Adam was very creative and helpful. He found us a buyer and helped both of us to secure solicitors and the sale went through right before what used to be the initial deadline ...
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Nov 28,2019
Nov 28,2019
2
people found
this helpful
this helpful
I cannot thank Isobel enough for finding me the perfect home after relocating back from the US and making my move as seamless as it could be. Isobel took in to consideration my needs/ desire and appreciated the time she spent showing me the different ...
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Nov 12,2019
Nov 12,2019
2
people found
this helpful
this helpful
We have been a landlord client of JLL in Greenwich now for more than 5 years and have in that time been very happy with the service provided. JLL have always marketed the property well and found us quality tenants in a reasonable time frame and ...
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Sep 03,2019
Sep 03,2019
2
people found
this helpful
this helpful
Excellent service provided, very helpful - especially Yasmin and her team who made everything go very smoothly for us and our tenants....
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Aug 26,2019
Aug 26,2019
0
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JLL did great job with selling my flat. Charlotte was an absolute star, very helpful, responsive and very very efficient, thank you P...
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Mar 28,2019
Mar 28,2019
3
people found
this helpful
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Jasmine and Bruna have both been very helpful and supportive throughout the process which helped us to complete all the necessary steps to enable us to move into our new home within our very tight timeline. Thank you!...
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Sep 07,2018
Sep 07,2018
2
people found
this helpful
this helpful
I have recently completed my first move with the help of these lovely agents in Greenwich. They have provided a great very customer focused service. Isobel has taken a lot of time to go through all the essentials to know with me and Bruna made ...
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Comment on agent fees
Agent fees are pretty fair, not the most expensive but you can find more budget solutions in town. It was good value for money.
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Oct 10,2016
Oct 10,2016
4
people found
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this helpful
Assessing the investment feasibility in a new building just a few weeks before the EU referendum was rather challenging. Yasmin Forster provided a rational, objective, convincing, and professional assessment of the factors involved.
Yasmin's team proved efficient, courteous, and knowledgeable....
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Comment on agent fees
Reasonable fess for a good efficient service.
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Sep 19,2016
Sep 19,2016
2
people found
this helpful
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The day after agreeing to list my property with JLL Macaila phoned to confirm she had found ideal tenants with great guarantors who wanted to move in the day after my current tenant moved out and were prepared to pay the full asking price! The ...
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Comment on agent fees
I was very happy with the fees negotiated on this occasion.
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May 20,2016
May 20,2016
3
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Michael was a pleasure to deal with. He was polite, honest and listened to what we wanted. The best letting agent I have met.
Thank you
Regards
Steve Hazelwood...
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Sep 08, 2016
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(1)
Thanks for your great comments Steve. I will make sure that Michael sees your review. ...
Aug 24,2015
Aug 24,2015
5
people found
this helpful
this helpful
Worst service EVER. Just spoke with the rudest woman in the world (greenwich branch) who laughed at me ad made me seem silly while I was explaining my issues with JLL and at the end she hung up the telephone in my face because 'she ...
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