100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Feb 19,2022
Feb 19,2022
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Do not work with this agency - If I could leave a minus five star rating I would.
The flat we rented through them was infested with flies, this was never dealt with. When we moved in there were mouse feces and vermin poison on the kitchen counters, and they had the audacity to tell us the flat had been professionally cleaned.
We had no windows that opened in the en-suite bathroom and the extractor fan was broken, we tried to get it fixed the entire year and despite multiple messages and promises it wasn't fixed.
We had an out of the blue "inspection" from the agency due to a noise complaint - one of the agency's staff looked through our flat lookoing for something. We investigated this and there was no noise complaint made - we found out the downstairs neighbour assumed we were subletting to out flatmate when we actually were all on the lease contract... so the agency outright lied to us about the inspection.
Furthermore, we found out from the neighbours that the agency wasn't supposed to let the flat to a group, apparently the landlord wasn't aware of this but we didn't know who to believe.
And of course at the end we had to deal with them through TDS to get a fair amount of deposit back because they were slow to act on it and thought they could get away with charging us for things that were broken when we moved in (despite evidence to the contrary) and things that consitituted normal wear.
Overall, the worst agency I ever had to deal with, and I had to deal with student letting agencies which went bankrupt due to their incompetence... so you can imagine how bad these guys are.
The flat we rented through them was infested with flies, this was never dealt with. When we moved in there were mouse feces and vermin poison on the kitchen counters, and they had the audacity to tell us the flat had been professionally cleaned.
We had no windows that opened in the en-suite bathroom and the extractor fan was broken, we tried to get it fixed the entire year and despite multiple messages and promises it wasn't fixed.
We had an out of the blue "inspection" from the agency due to a noise complaint - one of the agency's staff looked through our flat lookoing for something. We investigated this and there was no noise complaint made - we found out the downstairs neighbour assumed we were subletting to out flatmate when we actually were all on the lease contract... so the agency outright lied to us about the inspection.
Furthermore, we found out from the neighbours that the agency wasn't supposed to let the flat to a group, apparently the landlord wasn't aware of this but we didn't know who to believe.
And of course at the end we had to deal with them through TDS to get a fair amount of deposit back because they were slow to act on it and thought they could get away with charging us for things that were broken when we moved in (despite evidence to the contrary) and things that consitituted normal wear.
Overall, the worst agency I ever had to deal with, and I had to deal with student letting agencies which went bankrupt due to their incompetence... so you can imagine how bad these guys are.
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Latest Reviews
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31st Mar 2018
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Opening Hours
Address
Ashton Roberts
19A High Street
Downham Market
Norfolk
PE38 9DA
01366 38899
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £242,000 | £242,000 |
| Lettings | 100% | 50% | £625 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 4 | 1 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 15,2024
Oct 15,2024
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We used Ashton Roberts for the selling of our property. They kept us updated all at times. Answered any queries quickly. Made the selling process easy and straight forward and our house sold in a week.
Rebekah was amazing....
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Jan 27,2023
Jan 27,2023
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Avoid at all costs!! Updated January 2023 after moving out!!!!!
We’ve just moved out of a properly they managed and I’ve held my tongue for 7 years! Chris Roberts is the most rude, condescending arrogant man I ever had the displeasure of coming across, I ...
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Apr 13,2022
Apr 13,2022
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Appalling letting agency. As others have said, disgusting treatment of tenants. The house was full of damp and mold and needed many repairs, which weren't carried out until I ended the tenancy. No inspections undertaken for the last 5 years of my tenancy and had to ...
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Feb 19,2022
Feb 19,2022
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Do not work with this agency - If I could leave a minus five star rating I would.
The flat we rented through them was infested with flies, this was never dealt with. When we moved in there were mouse feces and vermin poison on ...
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Sep 13,2018
Sep 13,2018
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Dealt with Chris, Mel, Helen and Becky many times, we go back many years. Always there to answer any queries and always helpful. Chris goes out of his way to be there when needed and very fair charges....
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Comment on agent fees
Very Good
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Mar 31,2018
Mar 31,2018
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I have let my house through Ashton Roberts for 3 years now. Chris has always kept me up to date regarding any issues, minor or otherwise. I believe he takes a fair approach to landlord and tenants alike. His dry sense of humour may of wrongly ...
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Comment on agent fees
I believe their fees are in line with any other letting agents in Downham Market and are acceptable
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Feb 22,2018
Feb 22,2018
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I have found Mr Roberts to be very unhelpful. Arrogant in his approach and interested mainly in keeping his landlord happy. Tenants beware. Check online reviews of this agency! Mr Roberts very rarely puts anything in writing and does not deal with concerns in a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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