Farnham, GU9
5/5, 280 reviews
98% recommended
95% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
98% lettings fee satisfaction
Warren Powell Richards Alton, Farnham, Grayshott and Haslemeres Independent Estate Agents

“I'm am appalled by treatment as a buyer from ......”

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Feb 19,2022
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Steve
By: 'charlotte'
Feb 19,2022
33 people found
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I'm am appalled by treatment as a buyer from *. He is unprofessional, full of false stories and a complete liar. His behaviour has damaged my psychological health and it should not be allowed. He has no right to treat people like a piece of dirt and needs his practices investigated. I expect to be treated honestly and fairly. I am not a vulnerable customer however I strongly recommend he has some training in how he deals with these types of customers as not everyone is as resilient as I.
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By: Tim B
Feb 21, 2022
Dear Charlotte
Crikey what a damning review of Steve who heads up the team at WPR Farnham. To call someone a liar in a public forum like this is a strong accusation indeed. As Senior Partner of WPR straight away I spotted the review I contacted that Branch and undertook an investigation. Although I can fully appreciate your frustration at the circumstances regarding your proposed purchase, I do think that perhaps you are being a little unfair to Steve. I appreciate that when a vendor decides to change buyer and accept a higher offer on a home that they are selling it is a devastating blow to the first party, but I wonder if in this instance your review is a case of ‘shooting the messenger’. The law is unequivocal that all offers that we receive on a property must be put to the seller and then the seller decides what they want to do. In this instance our vendor/seller is in fact an executer who is acting for a vulnerable owner. The executor has a legal duty to do what is best for the owner. Given that the winning bid was from someone not involved in a chain and for a far higher amount then you offered the decision the executor made was in their opinion in the best interest of their vulnerable seller leaving Steve in the unfortunate position of having to report the devastating news to you.

This sort of situation results in a situation when a potential purchaser can understandably feel deeply upset and disappointed. Since your comments are in a public forum I must in Steve defence say that your depiction of him as an “unprofessional liar who treats people like dirt” is far from my experience of Steve who I have always found to have great kindness, decency and integrity. Furthermore, as an aside I can tell you that the Farnham team were genuinely hoping that you were successful in securing this home and explained to the executor how committed and enthusiastic you were but the LA based executor was adamant and pragmatic in their decision.

If you do want to contact me directly then my personal email is [email protected] but in the meantime I truly hope that you are successful in finding the perfect home. Regards, Tim B, Senior Partner, Warren Powell-Richards

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Latest Reviews

View all Reviews 280
21st Nov 2024
reviewed by 'Barbara Powell'
“Highly professional and a pleasure to deal with from initial viewing to completion.I purchased my house through Matthew Taylor ......”
26th Jul 2024
reviewed by 'Sandy'
“The property management service that WPR offer is really amazing and worth every penny. Any problems have been dealt with ......”
15th Feb 2024
reviewed by 'S&K'
“From the moment we contacted WPR in Farnham we had a fantastic and successful experience finding and securing a property ......”
29th Jan 2024
reviewed by 'Catherine Bowen'
“The excellence of wpr. It has been such a pleasure working with wpr for over 3 years. They are so efficient ......”
23rd Jan 2024
reviewed by 'Jen'
“Both Jon and Estelle were incredibly helpful throughout the entire process.Not only did Jon consistently keep us in the ......”
12th Jan 2024
reviewed by 'Danial Tasawar Ahmed'
“Mr John and Mrs Estelle Gurney, both of them are really kind and nice human beings and they have been ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Warren Powell Richards
28b Downing Street
Farnham
Surrey
GU9 7PD
sales: 01252 715031 \/ lets: 01252 71951

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 99% £115,000 £3,500,000
Lettings 100% 98% £700 £2,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 0 63 3 105 1 77 0 4 1
Areas covered
  • GU34
  • GU35
  • GU9
  • GU10
  • SO24
  • RG25
  • RG29
  • GU26
Services offered
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  • Lettings
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Alton, GU34
Farnham, GU9
Godalming, GU7
Grayshott, GU26
Haslemere, GU27

“Highly professional and a pleasure to deal wi......”

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Nov 21,2024
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Matthew
By: 'Barbara Powell'
Nov 21,2024
0 people found
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Highly professional and a pleasure to deal with from initial viewing to completion. I purchased my house through Matthew Taylor from the Haslemere branch. Matthew was a pleasure to deal with always keeping me in the loop and being extremely accommodating with extra viewings to ...
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“Complete peace of mind!...”

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Jul 26,2024
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By: 'Sandy'
Jul 26,2024
0 people found
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The property management service that WPR offer is really amazing and worth every penny. Any problems have been dealt with very speedily and efficiently by a super team who are just a great bunch of people. I would wholeheartedly recommend their services....
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By: Trish Brown
Aug 08, 2024
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Thank you for such a lovely review about our Property Management Team, we all do our best to provide a personable service and really appreciate your recommendation, Kind regards Trish Brown Head of Property Management, Warren Powell-Richards. ...

“Fantastic experience at WPR Farnham, we highly recommend them....”

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Feb 15,2024
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Jon
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Estelle Gurney
By: 'S&K'
Feb 15,2024
1 people found
this helpful
From the moment we contacted WPR in Farnham we had a fantastic and successful experience finding and securing a property to lease. Jon contacted us back very quickly and was incredibly helpful and efficient all the way through the process. Estelle joined in at the ...
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By: Tim B
Feb 15, 2024
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What a super detailed and kind review featuring Jon and Estelle at WPR Farnham, thank you very much. I hope you be very happy indeed in your new home. Regards and best wishes, Tim B. Senior Partner, Warren Powell-Richards ...

“The excellence of wpr. It has been such a pl......”

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Jan 29,2024
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Natalie
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Trish
By: 'Catherine Bowen'
Jan 29,2024
3 people found
this helpful
The excellence of wpr. It has been such a pleasure working with wpr for over 3 years. They are so efficient and act promptly when answering emails and following up. Their communication is excellent and they are always professional. I so appreciate my time with them. ...
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By: Tim B
Jan 30, 2024
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What a super and kind review, thank you very much indeed. It's really good of you to have shared your thoughts and we are very grateful to you and wish you all the very best with your future plans. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“So helpful!...”

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Jan 23,2024
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Jon
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Estelle Gurney
By: 'Jen'
Jan 23,2024
1 people found
this helpful
Both Jon and Estelle were incredibly helpful throughout the entire process. Not only did Jon consistently keep us in the loop from the moment we booked a viewing for the property, he was super speedy with his communications and made the entire process going forward ...
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By: Tim B
Jan 25, 2024
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What a lovely review, thank you very much for your kind words regarding Jon and Estelle. I hope you will be very happy indeed in your new home, regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Mr John and Mrs Estelle Gurney, both of them ......”

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Jan 12,2024
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Jon
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Estelle Gurney
By: 'Danial Tasawar Ahmed'
Jan 12,2024
2 people found
this helpful
Mr John and Mrs Estelle Gurney, both of them are really kind and nice human beings and they have been really helpful towards my move in. any question that I had they dealt it brilliantly and were always open to any question and query...
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By: Tim B
Jan 13, 2024
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What a nice review, thank you very much indeed. It’s good if you to have mentioned Jon and Estelle in such a positive way and we hope you will be very happy in your new home. Regards and best wishes Tim B, Senior Partner, Warren Powell-Richards ...

“House Purchase...”

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Jan 02,2024
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Stacey
By: 'Eve'
Jan 02,2024
3 people found
this helpful
The service from Stacey and the team at WPR was excellent - always professional and friendly. Stacey went above and beyond to make my house purchase as smooth as possible in difficult circumstances....
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By: Tim B
Jan 04, 2024
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Thank you very much for taking the time to post your review featuring Stacey at WPR Farnham. We are very grateful to you and wish you all the very best and much happiness in your new home. Regards and Happy New Year, Tim B, Senior Partner, Warren Powell-Richards ...

“Rented for four years with WPR managing the r......”

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Jun 12,2023
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Trish
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Richard
By: 'Sophie Chalk'
Jun 12,2023
4 people found
this helpful
Rented for four years with WPR managing the rental and it was a good experience. Trish was particularly helpful in ensuring that any problems at the property were addressed quickly....
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By: Tim B
Jun 13, 2023
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Thank you very much for your review and special mention of Trish in who heads up our Property Management Team. She is a real star so it's lovely to see her getting your recognition. I wish you all the very best with your future plans, regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“I have used the services of a number of letti......”

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Apr 17,2023
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Melissa
By: 'Hugh'
Apr 17,2023
4 people found
this helpful
I have used the services of a number of letting agents over the years but the service I have received from WPR is by far and away the best. In this review I want to specifically mention Melissa in the maintenance department who has been ...
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By: Tim B
Apr 17, 2023
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Thank you very much indeed for your review featuring Melissa in the WPR Property Management team. She is a fantastic asset to our company and a very nice lady too so it's great to see her getting your recognition. Thank you also for picking us at WPR to act as your letting agent, we appreciate your business. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Stacey you were so efficient helpful always r......”

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Feb 01,2023
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Stacey
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Matthew
By: 'Angela'
Feb 01,2023
5 people found
this helpful
Stacey you were so efficient helpful always returned calls emails and listened . Can’t thank this Company enough. Sale went through about a month!! Helpful staff at WPR Farnham THANKS for never minding and making time to show us and plumber etc around. Yes highly ...
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By: Tim B
Feb 01, 2023
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PS - I'm sorry that super cool Matt never supplied coffee, call into our office any time you fancy a cup! ...

“A huge thank you to Steve and Stacey who mark......”

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Oct 06,2022
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Steve
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Stacey
By: 'Sarah'
Oct 06,2022
2 people found
this helpful
A huge thank you to Steve and Stacey who marketed and sold my parents house. Steve in particular who was tenacious in keeping the sale alive . The team were friendly, helpful and down to earth. Steve was recommended by family and I wouldn't hesitate to ...
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By: Tim B
Oct 07, 2022
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Many thanks for the glowing review and recommendation of Stacey & Steve at WPR Farnham. We really appreciate you taking the time to share your thoughts and all for your business. Regards and very best wishes Tim B, Senior Partner, Warren Powell-Richards ...

“As a long-standing customer of Warren Powell ......”

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Oct 03,2022
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Estelle Gurney
By: 'Ken'
Oct 03,2022
1 people found
this helpful
As a long-standing customer of Warren Powell Richard, I have found Estelle to be very helpful and reliable. She is prompt and efficient in all communication....
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By: Tim B
Oct 05, 2022
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Thank you very much for taking the items to post your 5 star review featuring the wonderful Estelle in WPR Lettings Administration. It's very easy for people in administration positions to be overlook and so it's really great to see Estelle receiving this well deserved mention as she really does do a super job. Thank you too for being a client of our company, regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Simply the Best...”

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Aug 11,2022
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Stacey
By: 'Ms. B'
Aug 11,2022
1 people found
this helpful
Having previously engaged the services of other Farnham estate agents to sell my property, all of whom failed miserably, I received a spontaneous marketing letter from Stacey Allen. I phoned her, she came to see me the next day, took photographs the following day and ...
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By: Tim B
Aug 12, 2022
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What a really splendid story and outcome, thank you very much for sharing this. We are very grateful to you for taking the time to share your experience, for the recommendation and for your kind words about Stacey. Regards and very best wishes, Tim B, Partner, Warren Powell-Richards ...

“We were buying a property through WPR and Sta......”

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Aug 11,2022
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Stacey
By: 'Evan'
Aug 11,2022
4 people found
this helpful
We were buying a property through WPR and Stacey was our contact . She was great throughout , kept us updated and really assisted with the issues that invariable came up Would recommend...
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By: Tim B
Aug 12, 2022
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Hello and many thanks for the kind 5 star review featuring the wonderful Stacey at WPR Farnham. We are very grateful to you but most of all hope you absolutely love your new home and will be very happy there. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“I contacted WPR as a novice to letting about ......”

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Jul 22,2022
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Jon
By: 'Sieglinde Ward'
Jul 22,2022
2 people found
this helpful
I contacted WPR as a novice to letting about five months ago. The Lettings Manager who dealt with my property was Mr. Jon Pepper. From the outset he was courteous, thoroughly professional and reliable. His conscientious dealing with all my queries and helpful advice were ...
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By: Tim B
Jul 23, 2022
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Hello and thank you very much for the 5 star review featuring Jon who heads up WPR Lettings in Farnham. We really appreciate these reviews and are very grateful to you for sharing your thoughts. I hope you are enjoying life in Farnham, regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Above and beyond !...”

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Apr 04,2022
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Jon
By: 'Aneesah'
Apr 04,2022
5 people found
this helpful
I can not commend Jon enough for his outstanding customer service and attention to detail. From start to finish, Jon was there to assist. This was hands down the best moving experience I have ever had. Even the viewing Jon conducted for me was a ...
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By: Tim B
Apr 04, 2022
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Hello and thank you for such a glowing and thorough review of my colleague Jon who heads up WPR Lettings in Farnham. He is indeed a super chap so it's lovely to see him get your appreciation. I hope you are very happy in your new home, regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Relocation and finding a property is usually ......”

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Mar 23,2022
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Jon
By: 'Desire' Jackson'
Mar 23,2022
3 people found
this helpful
Relocation and finding a property is usually ultra stressful - Jon has been absolutely amazing, nothing was to big an issue for him to solve or sort out, he is friendly, professional and I can highly recommend both Jon and his branch in Farnham for ...
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By: Tim B
Mar 23, 2022
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What a super review of Jon who heads up the letting's team at WPR Farnham, it's very good of you to have shared your thoughts. I hope you are enjoying life in Farnham, it's a super town. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“I'm am appalled by treatment as a buyer from ......”

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Feb 19,2022
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Steve
By: 'charlotte'
Feb 19,2022
33 people found
this helpful
I'm am appalled by treatment as a buyer from *. He is unprofessional, full of false stories and a complete liar. His behaviour has damaged my psychological health and it should not be allowed. He has no right to treat people like a piece of dirt ...
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By: Tim B
Feb 21, 2022
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Dear Charlotte Crikey what a damning review of Steve who heads up the team at WPR Farnham. To call someone a liar in a public forum like this is a strong accusation indeed. As Senior Partner of WPR straight away I spotted the review I contacted that Branch and undertook an investigation. Although I can fully appreciate your frustration at the circumstances regarding your proposed purchase, I do think that perhaps you are being a little unfair to Steve. I appreciate that when a vendor decide ...

“WRP and Jon...”

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Jan 18,2022
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Jon
By: 'Tash'
Jan 18,2022
3 people found
this helpful
Initial contact regarding property to rent was very quick. Jon is very friendly, helpful and polite. He is also very patient with any queries or questions you have along the way and gets back to you very quickly....
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By: Tim B
Jan 18, 2022
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Thank you for your review featuring Jon at WPR Farnham, we are very grateful to you and hope you will be very happy in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Jon has been fantastic in the letting of my p......”

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Jan 15,2022
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Jon
By: 'Abbii'
Jan 15,2022
1 people found
this helpful
Jon has been fantastic in the letting of my property! He always kept me in the loop with everything and was a great help in letting me know the process as this was my first time letting. Would highly recommend Jon and WPR!...
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By: Tim B
Jan 17, 2022
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Hello and many thanks for the generous 5 star review featuring Jon and WPR Lettings and also for picking us from the crowds to act as your letting agent. We are very grateful to you and appreciate your business. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-RIhcards ...

“Excellent Service...”

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Nov 10,2021
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Jon
By: 'Courtney'
Nov 10,2021
6 people found
this helpful
Jon has helped us from the very beginning and made our move as straight forward as possible. He has helped with any questions we have had and has been very pleasant to deal with....
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By: Tim B
Nov 11, 2021
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Hello and thank you for the kind words regarding Jon a WPR Farnham. It's great to hear that he made the moving process as pain free as possible and I hope you are enjoying life in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“I almost lost my life due to the confusion an......”

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Oct 10,2021
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By: 'Solomon Okiotorhoro'
Oct 10,2021
0 people found
this helpful
I almost lost my life due to the confusion and irresponsibility of these agents. DON'T USE THEM, they are unreliable and irresponsible, they'll leave you hanging on the streets. And if you're reading the don't message me, I don't have time for your nonsense....
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By: Tim B
Oct 14, 2021
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Hello, well this a tricky one because of course the customer is 'always right' and we haven't actually had any dealing with you for a couple of years but sometimes a company just needs to defend itself so here goes. You approached us as a foreign student with an imminent start date at Farnham Uni but with nowhere to live and no possessions. As a parent of a student we empathised with your situation and so we went out of our way to find you at short notice a shared home to rent and our team pe ...

“I can’t thank Jon enough for his professional......”

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Sep 09,2021
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Jon
By: 'Simon Williams'
Sep 09,2021
3 people found
this helpful
I can’t thank Jon enough for his professionalism and efficiency in making my rental as smooth as it was during a difficult time for me. He would be my first call if I was on the move again, I highly recommend him....
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By: Tim B
Sep 09, 2021
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It's very kind of you to have taken the time to write your 5 star review regarding your dealing with Jon at WPR Farnham and much appreciated. I wish you all the very best with your future, plans, regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Having been in the process of buying and sell......”

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Aug 16,2021
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Stacey
By: 'Megan'
Aug 16,2021
5 people found
this helpful
Having been in the process of buying and selling for almost a year, Stacey and WPR were a breath of fresh air. Stacey was always contactable and completely honest with us every step of the way. We have had an unparalleled level of trust with ...
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By: Tim B
Aug 16, 2021
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What a super review of Stacey at WPR Farnham, we can't thank you enough and wish you all the very best with your future plans. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“We are very pleased with our dealings with WP......”

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Jul 23,2021
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Stacey
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Steve
By: 'Ryte'
Jul 23,2021
3 people found
this helpful
We are very pleased with our dealings with WPR (Farnham) and Stacey in particular. She's honest, easy going and a lovely person. Steve helped with certain aspects of the purchase and kept us updated throughout the process. All went smoothly and we would definitely use ...
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By: Tim B
Jul 24, 2021
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What a great review of Stacey and Steve, thank you very much indeed. I hope you are super happy with your new home and I wish you all the very best for the future, regards, Tim B, Senior Partner, Warren Powell-Richards ...

“I am so impressed with the hard work and per......”

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Jun 30,2021
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Steve
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Stacey
By: 'Colin'
Jun 30,2021
2 people found
this helpful
I am so impressed with the hard work and persistence of the sales staff in the Farnham office, particularly Stacey Allen and manager Steve Tebbutt. I had a complicated probate sale of a Grade 2 listed building that involved multiple interactions with Waverley BC over more ...
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By: Tim B
Jul 01, 2021
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Thank you very much for your kind words regarding Steve and Stacey and also for picking WPR from the crowds to act as your agent. We really appreciate you business and are delighted that we got there in the end. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“I thoroughly recommend Warren Powell and than......”

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Jun 30,2021
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Stacey
By: 'sarah miller'
Jun 30,2021
3 people found
this helpful
I thoroughly recommend Warren Powell and thank Stacey in particular for persevering with my sale, and all went well. Stacey seemed calm and collected throughout the whole process and was very helpful....
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By: Tim B
Jul 01, 2021
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Hello and many thanks for picking us at WPR to act as your agent and also for taking the time to write your kind review featuring Stacey. We are very appreciative and wish you all the very best with your future plans. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Oh what a surprise...”

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Jun 30,2021
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Stacey
By: 'Derek John Whitbread'
Jun 30,2021
3 people found
this helpful
This was as much a surprise to me as I suspect it was to Stacey that I bought this flat! At all times, Stacey was very helpful, cheerful and efficient in dealing with queries and related issues. It has been a pleasure dealing with Stacey ...
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By: Tim B
Jul 01, 2021
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Thank you very much for your review and in particular your mention of the wonderful Stacey. It's very good of you to have shared your appreciation and I hope you are delighted with your purchase. Let the story continue....... Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Stacey at WPL really supported our purchase, ......”

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Apr 26,2021
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Stacey
By: 'LS'
Apr 26,2021
4 people found
this helpful
Stacey at WPL really supported our purchase, pushing things along and chasing up information where helpful. It was massively helpful to us as buyers that WPL facilitated our access to the property (several times!) when the seller was open to us measuring up, cleaning, etc ...
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By: Tim B
Apr 28, 2021
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Thank you. Dry much for the super review regarding Stacey at WPR Farnham, it’s very kind of you. Most importantly though we hope you absolutely love your fab new home and will be very happy there. Regards, Tim B, Senior Partner, Warren Powell-Richards ...

“great experience. Stacey was great - clear an......”

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Apr 07,2021
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Stacey
By: 'max'
Apr 07,2021
6 people found
this helpful
great experience. Stacey was great - clear and chased things up when they needed chasing so that we could get our purchase through in record time. Really happy with the service....
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By: Tim B
Apr 07, 2021
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It's great to hear that you were happy with the service you received from WPR and in particular Stacey. We really appreciate you taking the time to write your review, thanks you, and we wish you all the best in your new home and hope you will be very happy there. Regards and best wishes, Tim B Senior Partner, Warren Powell-Richards ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email [email protected]. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 9:37 AM 14/03/2017 by allAgents

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Warren Powell Richards

Branch - Farnham, GU9

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