75% sales valuation accuracy
75% sales fee satisfaction
48% lettings valuation accuracy
51% lettings fee satisfaction
Feb 18,2022
Feb 18,2022
0
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this helpful
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Misleading, terms and condition breaking, AVOID AVOID AVOID leaders!!
There has been many issues during our 6/7 months tenancy through leaders. NEVER AGAIN will we use them or recommend them.
Through our troubles whilst being tenants, we was told they don't help tenants as they work for the landlord, as they pay leaders a fee!!
If could give minus stars I would.
Be very wary! Read your terms and conditions as leaders don't stick by them and then make you feel you're in a hostile position.
Throughout our tenancy with had issues with access to our flat which was shrugged off by the landlord and agency. No understanding or compassion. We learnt to just get on with this.
Fast forward 3 months into the tenancy, we started having issues with hot water in our property. Our hot water would come through for 2 minutes then go freezing cold for 5 minutes then warm up for another 2 minutes then go freezing again. We reported this through the correct Chanel's leaders request. Week and a half later no acknowledgement. 5 and a half weeks down the line still chasing up and the landlord come out to inspect the issue. Next day, boiler broke and no hot water or heating in our property. Leaders did nothing to help, we had to keep chasing for it to be fixed and make own appointments to get it fixed. We had no hot water or heating for 2 and a half week, making the property inhabitable!!!! We had to find temporary accommodation. No check ins from leaders and no compensation in rent. We still had to pay for the weeks the flat was inhabitable!!
Once issue was fixed turned out the boiler had been plumbed in wrong!
Ever since day one we had issues with gas and electric readings. Being all excited we forgot to get readings the day of getting the keys to property.
After speaking to our property manager Teresa, we was given 3 lots of readings, 2 for other properties in the buildings. This messed up our bills completely!
We have entered into an early surrender. Paid £238 early surrender fee. Never got sent any terms and conditions. Employee of leaders came along to overlook viewings. Got told Monday someone had put the holding deposit down and we need to be out by that Thursday/Friday! Me and my flat mate work full time!! Had to request time of work even though we requested a full weekend to move things out. After requesting the terms and conditions, seem to be held back for some unknown reason on leaders end, Teresa informed us we had to be out so soon so there can be inspections and the check out process to be done. With all issues we've had we push ourselves silly and got the keys back to them for the Friday morning. Later that afternoon the terms and conditions of early surrendering turn up in our emails. Only for them to state we should of had the inspection whilst we was present and once everything is agreed, we then hand over the keys!! After raising this issue, Tyler Edwards informed us they were the old terms and they have gone the right way of perusing the right terms and conditions. Never saw the 'new' terms and conditions. Still not signed them either!
So we have had to still pay rent for now a week with no access or keys to the flat to then be told after chasing there is a delay on the new tenants behalf. The changeover day has now been postponed by 4 days, still we have to pay rent!!!
Leaders won't tell us anything about the inspection of our flat, if there is any charges they are going to charge etc till the new tenants have moved in.
We also received an email from leaders that should of been for the new tenants moving into our property, giving them a gesture of good will, a reduced early surrender fee!!!
It seems leaders are very incompetent. Don't communicate and just demand things. Even when they are in error they don't care and still insist we do everything the demand. We was even told if we complained it would void our early surrender!!!
Leaders have got such bad customer service. Never available when called and have to wait for a return call or keep pestering their emails to hopefully get a reply. Don't do things legally. Break their terms and conditions, or in our case send old terms and think about apology is ok?!
Has been a very stressful past 7 months! Will be glad once it's all ended! How leaders can say they do their job by the book is beyond me. Just out for money with no car about tenants.
There has been many issues during our 6/7 months tenancy through leaders. NEVER AGAIN will we use them or recommend them.
Through our troubles whilst being tenants, we was told they don't help tenants as they work for the landlord, as they pay leaders a fee!!
If could give minus stars I would.
Be very wary! Read your terms and conditions as leaders don't stick by them and then make you feel you're in a hostile position.
Throughout our tenancy with had issues with access to our flat which was shrugged off by the landlord and agency. No understanding or compassion. We learnt to just get on with this.
Fast forward 3 months into the tenancy, we started having issues with hot water in our property. Our hot water would come through for 2 minutes then go freezing cold for 5 minutes then warm up for another 2 minutes then go freezing again. We reported this through the correct Chanel's leaders request. Week and a half later no acknowledgement. 5 and a half weeks down the line still chasing up and the landlord come out to inspect the issue. Next day, boiler broke and no hot water or heating in our property. Leaders did nothing to help, we had to keep chasing for it to be fixed and make own appointments to get it fixed. We had no hot water or heating for 2 and a half week, making the property inhabitable!!!! We had to find temporary accommodation. No check ins from leaders and no compensation in rent. We still had to pay for the weeks the flat was inhabitable!!
Once issue was fixed turned out the boiler had been plumbed in wrong!
Ever since day one we had issues with gas and electric readings. Being all excited we forgot to get readings the day of getting the keys to property.
After speaking to our property manager Teresa, we was given 3 lots of readings, 2 for other properties in the buildings. This messed up our bills completely!
We have entered into an early surrender. Paid £238 early surrender fee. Never got sent any terms and conditions. Employee of leaders came along to overlook viewings. Got told Monday someone had put the holding deposit down and we need to be out by that Thursday/Friday! Me and my flat mate work full time!! Had to request time of work even though we requested a full weekend to move things out. After requesting the terms and conditions, seem to be held back for some unknown reason on leaders end, Teresa informed us we had to be out so soon so there can be inspections and the check out process to be done. With all issues we've had we push ourselves silly and got the keys back to them for the Friday morning. Later that afternoon the terms and conditions of early surrendering turn up in our emails. Only for them to state we should of had the inspection whilst we was present and once everything is agreed, we then hand over the keys!! After raising this issue, Tyler Edwards informed us they were the old terms and they have gone the right way of perusing the right terms and conditions. Never saw the 'new' terms and conditions. Still not signed them either!
So we have had to still pay rent for now a week with no access or keys to the flat to then be told after chasing there is a delay on the new tenants behalf. The changeover day has now been postponed by 4 days, still we have to pay rent!!!
Leaders won't tell us anything about the inspection of our flat, if there is any charges they are going to charge etc till the new tenants have moved in.
We also received an email from leaders that should of been for the new tenants moving into our property, giving them a gesture of good will, a reduced early surrender fee!!!
It seems leaders are very incompetent. Don't communicate and just demand things. Even when they are in error they don't care and still insist we do everything the demand. We was even told if we complained it would void our early surrender!!!
Leaders have got such bad customer service. Never available when called and have to wait for a return call or keep pestering their emails to hopefully get a reply. Don't do things legally. Break their terms and conditions, or in our case send old terms and think about apology is ok?!
Has been a very stressful past 7 months! Will be glad once it's all ended! How leaders can say they do their job by the book is beyond me. Just out for money with no car about tenants.
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Opening Hours
Address
Leaders
11-12 Cornmarket
Derby
Derbyshire
DE1 1QH
01332 363636
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 75% | £196,000 | £196,000 |
| Lettings | 48% | 51% | £395 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 13 | 20 | 51 | 3 | 0 | 0 | 0 | 1 | 15 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 10,2024
Jun 10,2024
0
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Cannot believe what we have just been through with leaders. We had secured a property back in April, told that it is available from 28th June which was perfect. We viewed and paid the deposit straight away. Contracts were signed by us and the landlord. ...
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Jan 11,2024
Jan 11,2024
0
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Very happy with the property manager, Sophie Morris, who looks after my rental property. She deals with issues efficiently and is always pleasant and polite....
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Jan 02,2024
Jan 02,2024
11
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this helpful
Experienced landlord with different lettings agency over the years I can say Leaders hands down is the most incompetent agency I have ever come across.
Leaders are simply too BIG to care and YOU ARE JUST A NUMBER, they do not care about you or ...
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Mar 23, 2024
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(7)
100% agree with your write up I have had a nightmare with them. And your are right about being passed around departments I now know the internal workkngs of leaders... Everything is a separate departments unbelievable and they pass you around and then have additional people to deal with it becomes a joke. ...
Oct 16,2023
Oct 16,2023
0
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this helpful
Thank you so much, Tom, he showed me the apartment and he was helpful cos I got a call back almost immediately after he filled out the form for me.
The experience I had with Leaders Estate was smooth and very fast.
Erin Doyle is ...
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Sep 29,2023
Sep 29,2023
0
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Thanks so much Georgie, I appreciate your help and support....
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Aug 15,2023
Aug 15,2023
0
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Thank you so much Lee Walker. It was good to know you. Whenever i need your help, you were next to me.
Thnx again
Yilmaz Baldiz...
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Aug 14,2023
Aug 14,2023
0
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From viewing to the time we moved in, we had the great experience and on the ball communication thank you a million Georgie for your “world class performance”...
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Aug 09,2023
Aug 09,2023
3
people found
this helpful
this helpful
Worst property agents to ever deal with.They are manipulative and conspire with their landlords to prey on Tenants.
I rented a 5 bedroom house from them and was advised that it was long tenancy,so i got myself comfortable knowing i was going to leave ...
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Jun 28,2023
Jun 28,2023
3
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Incompetent and dishonest. Renting with Leaders was a shambles from application to the end of tenancy - and beyond, as a year on they are suddenly chasing us for money that they insisted on refunding when our tenancy ended. The property was unsafe for a ...
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Sep 14, 2024
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Hi there I have had a similar experience. Pls can you contact me on [email protected]
Thanks ...
Jun 20,2023
Jun 20,2023
2
people found
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this helpful
Very offensive and lazy staff. Never call you back. Discriminating against people with disabilities...
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Jun 19,2023
Jun 19,2023
0
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Seemless process from start to finish, thank you Georgia for keeping me updated...
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Jun 13,2023
Jun 13,2023
0
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dear leaders.co.uk agency.this is a message for everyone to see who will be able to read it.i had a 2 year contract after which i left before the end of the 2 year term.during this time the shower broke I stayed for 2 ...
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Feb 25,2023
Feb 25,2023
0
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Thanks, Eleisha Thomas (Property Manager - Leaders) , for your excellent support!!
I don't have any words to express, you provided an incredible service!!
You have resolved all my queries on time and I am really happy that you are managing my cases.
I came to ...
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Dec 02,2022
Dec 02,2022
0
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Thanks a million Georgie Start, for being professional and helping me to get accommodation in Derbyshire. Thank you so much for not giving up on me even though I was unavailable a couple of times when you were ringing me to make follow ups. Thank ...
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Nov 15,2022
Nov 15,2022
1
people found
this helpful
this helpful
Horrible agency. Extremely unprofessional and unfair. I took an old house from them - marked walls, broken door glasses, ripped wallpapers, dirty oven. Landlord wasn’t willing to sort any of that, told me to take the house ‘as it is’ so I painted, fixed ...
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Sep 23,2022
Sep 23,2022
1
people found
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Absolutely useless, zero interest in actually renting the houses they have available. Was trying to get in touch for nearly a week (Derby office) but all I got was empty promises of call backs and nothing else. They hardly ever answer their phone. After all ...
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Aug 15,2022
Aug 15,2022
4
people found
this helpful
this helpful
Apart from the fact they hardly ever answer the phone, I'm not impressed with Leaders Derby. I had a property viewing arranged which was confirmed by text but nobody turned up and phone calls go to answerphone which is par for the course with Leaders ...
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Jul 12,2022
Jul 12,2022
0
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Worst Letting Agents I ever encointered in 50 years of renting/letting. Bad customer service and very vad attitude. Still 2 weeks waiting for ny deposit. Landlord is horribke Dors not want to fix issues with house...
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May 11,2022
May 11,2022
4
people found
this helpful
this helpful
Awful service, try to leave and they get very upset! Been with Leaders as a landlord for 4 years. Paperwork always slow (11 months for a variation to a tenancy), constantly pushing to increase the rent, very rarely contact or make visits to the property - had ...
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Apr 08,2022
Apr 08,2022
0
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Was helped by Tom today who gave me my first home! Helped me with the application process and got back to me within an hour from the landlord saying that I’ve been accepted.
Was very polite and was very helpful one of the best ...
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Apr 06,2022
Apr 06,2022
0
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We are absolutely delighted that Danielle Martin at Leaders Derby has helped us secure a home back in Derby after 9 years in Guernsey. Danielle has been proactive throughout the process and communicated promptly, supportively and honestly throughout. We are so grateful - thank you!...
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Apr 04,2022
Apr 04,2022
0
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I rent a property through leaders got quite a few problems which I have voiced to leaders regarding faulty boiler leaking garage roof crack down kitchen wall window that blinds shake when it’s windy and so on nothing ever gets done just passed from ...
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Mar 30,2022
Mar 30,2022
1
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1 start is too nice
Guide was awful I’ve seen more work in a sick note!
Leaders especially the derby branch are awful the “guide” who are meant to have the info on the property that you go to view seem to be from another ...
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Mar 30,2022
Mar 30,2022
4
people found
this helpful
this helpful
Very dissatisfied and disgusted with the service from this estate agents. I've never left a negative review in my life but the treatment I received is deserving of one. Myself and my partner arranged for a viewing for a property to let on the 24/03. We ...
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Feb 18,2022
Feb 18,2022
0
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Misleading, terms and condition breaking, AVOID AVOID AVOID leaders!!
There has been many issues during our 6/7 months tenancy through leaders. NEVER AGAIN will we use them or recommend them.
Through our troubles whilst being tenants, we was told they don't help tenants as they work ...
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Dec 11,2021
Dec 11,2021
4
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we have a house in Derby that Leaders manage
to days statement has arrived .the cost for replacing a faulty cupboard door hinge ..£ 45 and £250 for a call out .thats not good value its a rip off...
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Nov 30,2021
Nov 30,2021
1
people found
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this helpful
Liars and scammers !!! AVOID! i was almost homeless because of them! First tenancy agreement signed from 8th, I couldn’t move in until 15th. I was able to get keys once I contacted manager because those RUDE PEOPLE in derby office don’t know anything, ...
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Nov 24,2021
Nov 24,2021
0
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Rebecca Martin is an absolute star when providing customer service to use. She has helped manage my property on rent very well and would definitely recommend her services to anyone.
Kind Regards
Ifti...
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Nov 12,2021
Nov 12,2021
1
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Very bad experience. They dont know what they are doing. Left my patio doors unlocked after a viewing. Kept hold of my deposit unneccessarily and were reluctant to forward it. Poor management. Just after your money even when youv'e finished your business with them. Sly, ...
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Oct 25,2021
Oct 25,2021
0
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Disappointed in the entire process of letting with Leaders. *read the Trust Pilot reviews* not Goggle, cannot understand how there is a 4.3/5 rating here
Miss sold the No Deposit Option - I wanted to avoid it, but was told it was a request from the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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