78% sales valuation accuracy
88% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Feb 14,2022
Feb 14,2022
1
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We called to arrange viewings for 2 properties in Burnham on sea.
We had been in the process of selling our own property for 7 months but due to a number of complications in the chain (both in front and behind us) our onward purchase had fallen through. We were selling with purple bricks and had a direct dialogue with our buyers. The arrangement we had with our buyers was that they should continue to search for a property, but that if we found one ourselves, before they had managed to, we would resume our sale to them.
We explained our situation to CJ Hole on the phone and were told that we would not be allowed to view any of the properties we were interested in because we were "not proceedable". We offered to put them in touch with our buyers to verify our position but they would not allow us to view under any circumstances.
As it happens, we found a different property a couple of weeks later (different agent who had the gift of independent thought), resumed our sale on the same day and were ready to exchange on our sale 2 weeks later - the conveyancing on our sale had already been done and all our buyers needed to do was re-apply for their mortgage.
It would have been very likely that we put in an offer on at least one of the properties we wanted to view. CJ Holes inflexibility ultimately lost their own customers a very straight forward sale. All it takes on their part is a little bit of thought and awareness that everyone's situation is going to be a little bit different.
Sellers beware, CJ Hole will actively turn away interested buyers. For the avoidance of doubt, we have not had this problem (refusal of viewing requests) with any other estate agent. Go with one of the others, there are plenty to choose from
We had been in the process of selling our own property for 7 months but due to a number of complications in the chain (both in front and behind us) our onward purchase had fallen through. We were selling with purple bricks and had a direct dialogue with our buyers. The arrangement we had with our buyers was that they should continue to search for a property, but that if we found one ourselves, before they had managed to, we would resume our sale to them.
We explained our situation to CJ Hole on the phone and were told that we would not be allowed to view any of the properties we were interested in because we were "not proceedable". We offered to put them in touch with our buyers to verify our position but they would not allow us to view under any circumstances.
As it happens, we found a different property a couple of weeks later (different agent who had the gift of independent thought), resumed our sale on the same day and were ready to exchange on our sale 2 weeks later - the conveyancing on our sale had already been done and all our buyers needed to do was re-apply for their mortgage.
It would have been very likely that we put in an offer on at least one of the properties we wanted to view. CJ Holes inflexibility ultimately lost their own customers a very straight forward sale. All it takes on their part is a little bit of thought and awareness that everyone's situation is going to be a little bit different.
Sellers beware, CJ Hole will actively turn away interested buyers. For the avoidance of doubt, we have not had this problem (refusal of viewing requests) with any other estate agent. Go with one of the others, there are plenty to choose from
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Feb 15, 2022
Dear Dan,Thank you for taking the time to review our hardworking, family business. Unfortunately, several of our staff remember having a conversation with you and the story written above differs to what you were telling us in the office. Nevertheless, we wish you the very best of luck with your new purchase, and look forward to seeing you in Burnham High Street in the current years.
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Latest Reviews
6th Jun 2022
reviewed by 'Ann'
6th Jun 2022
reviewed by 'Ann'
14th Feb 2022
reviewed by 'Dan'
18th Jan 2022
reviewed by 'Paul'
10th Dec 2020
reviewed by 'karen'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 78% | 88% | £245,000 | £400,000 |
| Lettings | 100% | 99% | £800 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 1 | 0 | 6 | 1 | 1 | 0 | 0 | 5 |
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Jun 06,2022
Jun 06,2022
2
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Viewed a property with Tom made an offer asking that he came back to me if it was not accepted to allow me to make a best and final offer.
Property was sold without any opportunity to submit a further offer.
When contacting CJ Hole ...
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Jun 06,2022
Jun 06,2022
1
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Viewed a property with Tom made an offer asking that he came back to me if it was not accepted to allow me to make a best and final offer.
Property was sold without any opportunity to submit a further offer.
When contacting CJ Hole ...
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Feb 14,2022
Feb 14,2022
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We called to arrange viewings for 2 properties in Burnham on sea.
We had been in the process of selling our own property for 7 months but due to a number of complications in the chain (both in front and behind us) our onward purchase had fallen ...
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Feb 16, 2022
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Hi Tom,
When I spoke to your staff in the office our position, as per the original review, was disclosed fully - exactly as set out in my review. It feels like youre trying to discredit an honest review using dishonest tactics.
Wishing you all the best for the future ...
Jan 18,2022
Jan 18,2022
0
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Moving house can be very stressful. However Matt Friend from CJ Hole Burnham On Sea was very professional. Not once were we concerned about our move. We felt we were in good hands. Lots of questions asked....all to be answered promptly. All deadlines were ...
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Dec 10,2020
Dec 10,2020
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I had an excellent experience with the team Cj Hole Burnham on Sea
Polite, efficient and timely with commitments
During Covid -19 the team remained safe and diligent which was much appreciated during unprecedented times
Thank you Tom, Matt and Elaine...
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Nov 16,2020
Nov 16,2020
0
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C J Hole head and shoulders above the rest. A wonderful presentation of our property, smooth excellent service. Our property sold in eleven days. Thank you guys "You are the Best" Maggie and Ann...
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Aug 16,2020
Aug 16,2020
0
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C J Hole Burnham on Sea
Cannot recommend them highly enough, professional, friendly and willing to go the extra mile, you don't get that service too often!
Many thanks...
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Jun 28,2020
Jun 28,2020
0
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I would recommend CJ Hole letting agents. They are very proffesional and at the same time friendly and easy to deal with....
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Jun 26,2020
Jun 26,2020
0
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Had my property agented with C J Hole for a few years now and can't praise them enough. They make sure everything is done for me, from repairs to rent payments and I don't have to do anything. Makes my life so much easier!...
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Dec 23,2019
Dec 23,2019
0
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Very satisfied by the service provided by the whole team. Very professional and went the extra mile when needed to resolve an issue when we were just about to move into our new property....
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May 08,2019
May 08,2019
2
people found
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this helpful
Rang this morning for advice on my property selling price to include full pp for new homes.
Tom called me back promptly then informed me that he would not be offering any further advice as he's been out a few times in the past to ...
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Jan 04,2019
Jan 04,2019
0
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Delighted with CJ Hole, Burnham on Sea, and particularly Matt and Tom. We found them to be thoroughly professional, realistic, informative, helpful and friendly with regard to the successful sale of our property. Would definitely recommend....
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Aug 07,2018
Aug 07,2018
0
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When I first walked into the agent I was greeted with a big smile from Sarah Lunn who efficiently took my details and arranged for me to be contacted. Ed Creswick was a true professional and we quickly came to an agreement for them to ...
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Comment on agent fees
Good as I knew what I wanted to pay!
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Apr 10,2018
Apr 10,2018
3
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Luckily only had short contract. Had to chase up any feedback. No proactive action to sell my property. Despite request to keep me in the loop never had any communication from the agent in the last eight weeks of the contract, sadly no communication skills....
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Comment on agent fees
Have since found one considerably cheaper.
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Apr 21, 2018
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Following my initial review the agency had the courtesy to speak with me at my home. I now appreciate the errors made were an oversight due to unforseen circumstances. In consequence I feel future customers would be served well and the agency very understanding should their be any issues. As they are approachable and prepared to listen I would now award the 4 stars, no-one is perfect! ...
Dec 18,2017
Dec 18,2017
0
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I invited Edward to come and assess my bungalow. He came promptly, together with a history of local properties to gain a realistic price to sell.
He was very thorough and informative and supportive to my needs. I had lots of confidence from our meeting ...
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Comment on agent fees
The agents fees are very good and highly comparable to other local agents. It can be negotiated.
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Sep 02,2015
Sep 02,2015
2
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They did not make clear the details of the chain involved in the sale of my house. At the bottom of the chain there was a problematic property requiring a commercial mortgage which takes longer than an ordonary one. I only learned this when the ...
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What agent could do to change your mind?
They should have told me why, in all the many times I asked, there was a delay. Basically they should have been more honest in their dealings with me.Attached Filesnbsp;
Comment on agent fees
Higher than average. I was willing to pay in the hope of a good service.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:09 AM 06/11/2017 by allAgents
When I spoke to your staff in the office our position, as per the original review, was disclosed fully - exactly as set out in my review. It feels like youre trying to discredit an honest review using dishonest tactics.
Wishing you all the best for the future