“Using Agents is always a bit tricky because y......”
2 Star Review
Feb 08,2022
By:
'A'
Feb 08,2022
Branch: London, 364 Regents Park Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: N6
Branch: London, 364 Regents Park Road
Lettings (Prospective customer)
Postcode: N6
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Using Agents is always a bit tricky because you never know what service you’ll get.. and you’ll end up scrolling through so many properties and so many agents. I came across a property that I immediately fell in love with and noticed that they posted the listing on the same day, I thought amazing! I called them straight away gave them our details and the agent Lewis said he’d call us back when he got in touch with the tenants. A few days go by and I think it’s a little strange the tenants haven’t got back. So the following week we call again and Lewis has no recollection of speaking to us and said he’d get to back to us once again. I work in customer service, so I understand waiting, it happens. We, however, did not hear back again and spoke to another sales person who said he’d call us back in the morning and low and behold he did not. We finally got through and the Agent Lewis told us that since we have a child the landlord doesn’t want children due to the fact that the neighbour has had issues. Fair enough! What I don’t understand is why it took a week to tell us the requirements of this property from the landlord, rather than chasing the agent. It’s almost like they don’t want tenants for their clients fast! We didn’t think this was professional nor a great experience for us and we will definitely not use this agency based on this experience alone. May need to review this with Lewis, since he’s had a few similar reviews. Oh forgot to add, he said he had similar properties of interest took my email and of course.. no email sent. Thanks Lewis. 👏🏽
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