33% sales valuation accuracy
33% sales fee satisfaction
67% lettings valuation accuracy
45% lettings fee satisfaction
Feb 16,2022
Feb 16,2022
2
people found
this helpful
this helpful
I did not rent through Martin&co origionally, I rented through Linley and Simpson. After showing up on my doorstep (landlord) 12/2020 when I was pregnant, during COVID/lockdown,with NO PPE, I stupidly agreed to change agencies at the time believing the lies told to me.....
There was a leak in the bath that caused water damage to the whole of the: bathroom,kitchen and living room.
The ceiling was collapsing in the kitchen.
These repairs were subsequently CANCELLED for an UNNECESSARY INSPECTION that I had already completed 4 of - LEGALLY CANNOT DO.
I subsequently and unfortunately went through 3 missed miscarriages, I hemorrhaged needing a procedure to save my life the first and had to have operations for the other 2 - the 3rd also resulted in me needing a blood transfusion of 2 bags - after the second baby, first operation, I had damage to an ovarian cyst that subsequently burst and resulted in appendicitis resulting in key hole surgery. Due to these VERY UNFORTUNATE events I was in no physical or mental state to be able to complete an inspection that was not necessary (stating they needed to see the damage despite pictures provided and professionals sent for quotes prior to this request).
They harassed me to the point I had to send SELFIES OF MYSELF IN HOSPITAL to which THEY CONTINUED TO IGNORE THE SERIOUSNESS OF WHAT WAS HAPPENING! They also, PURPOSELY RISKED ME LOSING MY JOB, I work from home for a credit card company,under the DATA PROTECTION ACT I could not allow someone unknown access to my home during the times I worked or allow to be in the room I was working in that had a large affect, allowing someone access to repair a room no where near me is a different matter, however they took this as a challenge. A manager confirmed there were FULL NOTES on the system that visits needed to be arranged due to the seriousness of my job, luckily I keep the key in the door so the SEVERAL occasions the agents IGNORED this were prevented but still a security risk to my job, especially if they had gained access to the property. The agent I confronted shrugged it off and literally did not care.
I then received a call October 2021 from Denise who was totally VILE and unprofessional. They ILLEGALLY advised of eviction "as the landlord wanted the house for family" (of whose details I'm legally entitled to which was ignored,just like 99% of my requests and enquiries), when I stated this would be difficult and could not guarantee when I could be out by her response, in the harshest and most disrespectful tone I have EVER experienced from a so called professional was "well don't you work". Yes Denise I do however I'm on ssp for all this sickness causing serious financial difficulty as well as COVID difficulties as well, I was in the MINUS in my savings.
I am now homeless because of these "people".
I left on time of eviction notice despite the difficulty, leaving the house PROFESSIONALLY CLEANED using a Vax machine as well as my mother was trained on the AMERICAN BASE Lakenheath meaning she literally had to do a course as well as she was a carer for the elderly. I have evidence of how the home was left. They refused permission to repaint the walls after 3 years being there. They are now trying to charge me over £1000 for things THEY/LANDLORD CAUSED BY DODGY REPAIRS AND NEGLECT.
I AM OWED OVER £6,000 from them for the works I did complete in that time agreed with landlord. They ignore ANYTHING you request that is justified in an attempt of protecting themselves and slumlords.
This amount DOES NOT include the compensation I will be seeking for their poor behaviour and mistreatment towards me during a very difficult year.
Money hungry, unprofessional, harassing, bullying, you name it.
I have evidence to support EVERYTHING I have been through. I could have died about 6 times, I am 24 years old.
There are so many reviews elsewhere and this is not even everything they did to me. AVOID FOR YOUR OWN HEALTH AND SAFETY!!!!!!!!! My mental health has been affected so badly by these people I've wanted to end my life.
There was a leak in the bath that caused water damage to the whole of the: bathroom,kitchen and living room.
The ceiling was collapsing in the kitchen.
These repairs were subsequently CANCELLED for an UNNECESSARY INSPECTION that I had already completed 4 of - LEGALLY CANNOT DO.
I subsequently and unfortunately went through 3 missed miscarriages, I hemorrhaged needing a procedure to save my life the first and had to have operations for the other 2 - the 3rd also resulted in me needing a blood transfusion of 2 bags - after the second baby, first operation, I had damage to an ovarian cyst that subsequently burst and resulted in appendicitis resulting in key hole surgery. Due to these VERY UNFORTUNATE events I was in no physical or mental state to be able to complete an inspection that was not necessary (stating they needed to see the damage despite pictures provided and professionals sent for quotes prior to this request).
They harassed me to the point I had to send SELFIES OF MYSELF IN HOSPITAL to which THEY CONTINUED TO IGNORE THE SERIOUSNESS OF WHAT WAS HAPPENING! They also, PURPOSELY RISKED ME LOSING MY JOB, I work from home for a credit card company,under the DATA PROTECTION ACT I could not allow someone unknown access to my home during the times I worked or allow to be in the room I was working in that had a large affect, allowing someone access to repair a room no where near me is a different matter, however they took this as a challenge. A manager confirmed there were FULL NOTES on the system that visits needed to be arranged due to the seriousness of my job, luckily I keep the key in the door so the SEVERAL occasions the agents IGNORED this were prevented but still a security risk to my job, especially if they had gained access to the property. The agent I confronted shrugged it off and literally did not care.
I then received a call October 2021 from Denise who was totally VILE and unprofessional. They ILLEGALLY advised of eviction "as the landlord wanted the house for family" (of whose details I'm legally entitled to which was ignored,just like 99% of my requests and enquiries), when I stated this would be difficult and could not guarantee when I could be out by her response, in the harshest and most disrespectful tone I have EVER experienced from a so called professional was "well don't you work". Yes Denise I do however I'm on ssp for all this sickness causing serious financial difficulty as well as COVID difficulties as well, I was in the MINUS in my savings.
I am now homeless because of these "people".
I left on time of eviction notice despite the difficulty, leaving the house PROFESSIONALLY CLEANED using a Vax machine as well as my mother was trained on the AMERICAN BASE Lakenheath meaning she literally had to do a course as well as she was a carer for the elderly. I have evidence of how the home was left. They refused permission to repaint the walls after 3 years being there. They are now trying to charge me over £1000 for things THEY/LANDLORD CAUSED BY DODGY REPAIRS AND NEGLECT.
I AM OWED OVER £6,000 from them for the works I did complete in that time agreed with landlord. They ignore ANYTHING you request that is justified in an attempt of protecting themselves and slumlords.
This amount DOES NOT include the compensation I will be seeking for their poor behaviour and mistreatment towards me during a very difficult year.
Money hungry, unprofessional, harassing, bullying, you name it.
I have evidence to support EVERYTHING I have been through. I could have died about 6 times, I am 24 years old.
There are so many reviews elsewhere and this is not even everything they did to me. AVOID FOR YOUR OWN HEALTH AND SAFETY!!!!!!!!! My mental health has been affected so badly by these people I've wanted to end my life.
Comment on agent fees
No comment on fees, I never paid any thankfully. They fees they make up for when you leave however are a different subject.Attachments
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Latest Reviews
24th Aug 2023
reviewed by 'Pearson'
9th May 2023
reviewed by 'Jonathan'
16th Feb 2022
reviewed by 'Rosie'
11th Nov 2021
reviewed by 'Steve and Christine'
6th Feb 2020
reviewed by 'L'
Opening Hours
Address
Martin & Co
1 Daisy Place
Saltaire
West Yorkshire
BD18 4NA
01274 589132
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 33% | £0 | £0 |
| Lettings | 67% | 45% | £395 | £625 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 2 | 9 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- BD18
- BD16
- BD10
- BD15
- BD1
- BD20
- BD11
- BD2
- BD12
- BD3
- BD13
- BD4
- BD14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Aug 24,2023
Aug 24,2023
0
people found
this helpful
this helpful
Been renting with Martin & Co for 4 years. Our property Manager is the lovely Denise Feather. Denise is a lovely lady, very professional and nothing is to much trouble for her at all. Fortunately we have only had to report to her on a few occasions ...
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Aug 24, 2023
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Thanks for your 5 star review & for recognising the great job that Denise does for our landlords and tenants. ...
May 09,2023
May 09,2023
0
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Outstanding
I have been working with Martin @ Co for several years now and have always been impressed with their professionalism, integrity and human communication ( sadly a rare thing these days ).
My main point of contact in the lettings sector has been Carol Stubbs.
Carol has ...
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Jan 23,2023
Jan 23,2023
0
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Just wanted to thank Caroline Dyson for her friendly, understanding, no question- too-simple to answer, helpful, professional approach and her speedy response in all my needs.
You are much appreciated Caroline,
a credit to Martin & Co.
Thank you....
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Jan 24, 2023
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Thank you Shirley for your great review in relation to the service you have received from Caroline. It's very much appreciated. Gary ...
Feb 16,2022
Feb 16,2022
2
people found
this helpful
this helpful
I did not rent through Martin&co origionally, I rented through Linley and Simpson. After showing up on my doorstep (landlord) 12/2020 when I was pregnant, during COVID/lockdown,with NO PPE, I stupidly agreed to change agencies at the time believing the lies told to ...
read full review
read full review
Comment on agent fees
No comment on fees, I never paid any thankfully. They fees they make up for when you leave however are a different subject.Attachments
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Nov 11,2021
Nov 11,2021
0
people found
this helpful
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We've been very pleased how quickly they got us a tenant. Helped and advised us all the way.
We're looking forward to a good relationship with their very helpful staff.
Steve and Christine...
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Feb 06,2020
Feb 06,2020
2
people found
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this helpful
If you are a tenant, steer clear from this agents. They are from start to finish about milking money out of tenants. Throughout my time renting a property through them, they tried to find every possible way to extort money from me. It was extremely ...
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Oct 09,2019
Oct 09,2019
1
people found
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this helpful
The worst estate agency will require to ask them 5 times at a minimum to try get anything fixed and will get a harassing call before you check out, by someone "just doing their job and it's in the tenants interest" ? very expensive rent considering the ...
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Aug 23,2018
Aug 23,2018
6
people found
this helpful
this helpful
Where do I even begin with explaining my time with Martim & Co...
From the very first time I tried looking for my first flat I was messed around. I had picked out a flat that the previous tenant was supposed to be moving out of ...
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Jun 10,2018
Jun 10,2018
5
people found
this helpful
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Martin and Co is the worst ever estate agent I have ever seen. During my Tenancy I felt harassed by the Martin and Co representative. They do not have any respect towards tenants. If you ask for repair, it will either take long time or ...
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Comment on agent fees
Excessive fee, very expensive.
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Aug 14, 2018
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They are expert in fabricated reports. I bet every tenant goes through DPS battle. ...
Apr 10,2018
Apr 10,2018
9
people found
this helpful
this helpful
My partner and I were both unfortunate enough to rent our first flat with Martin and Co. having no real understanding of tenant rights or standard practice we were bullied by this agency over ridiculous things included being threatened with EVICTION because the was a ...
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Comment on agent fees
Again at the time I had no comparison but now with more experience they are definitely expensive.
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Nov 12, 2018
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Really can only agree with you . Bully boy attitude and still waiting for over £500 deposit I should have got after our place was trashed ! So far we have lost well over £1000 due to this company saying no damage done and that they didn't even know they were renting it out ! Been in hospital twice due I believe to Martins as the stress they have caused us since I made the terrible mistake of letting them rent our house out for us ! Just look at the photos and they are just a few and they insis ...
Jul 31,2016
Jul 31,2016
6
people found
this helpful
this helpful
for 6 months we had to fight for holes in the roof to be repaired and damp to be resolved 3 different times they had to come out to fix radiators and just bodged them up and just left me with a damp and run down house. ...
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What agent could do to change your mind?
Don't bother if you knew how little they cared after they take your money you would go else where check there Facebook page and other review sites there all terrible reviewsAttached Filesnbsp;
Comment on agent fees
Don't bother if you knew how little they cared after they take your money you would go else where check there Facebook page and other review sites there all terrible reviews
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Jul 03,2016
Jul 03,2016
0
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This is the first estate agents I have dealt with that have been honest, reliable and helpful. After having to cut my tenancy short due to health issues, Sukhbir was an absolute delight to correspond with. He totally understood my issue, and bent over backwards ...
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Comment on agent fees
Standard. They're similar to any other agent
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Nov 12,2015
Nov 12,2015
2
people found
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So my wife and I saw a property to rent with Martin and Co. My wife phoned to arrange a viewing provisionally on a Saturday - they would get back to us when they'd checked with the tenants. They didn't.
Ok. Try again. This time ...
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Nov 01,2012
Nov 01,2012
6
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On letting the property I was given a ridiculously detailed inventory that took 2 1/2 hrs to check, right down to some nails in the wall. Whoever had spent their time on such minutae had neglected to notice the hole in the roof and the leak from ...
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What agent could do to change your mind?
Treat all customers with respect and courtesy, speaking in a professional and polite manner. Honour agreements and keep accurate records of requests. Read correspondence and act on it in a timely fashion. Check emails before sending them (not only to check they are going to the correct recipient, but some proofreading is also needed). Follow your own complaints procedure correctly. Be prepared to travel to properties you manage, or else don't take them on if you can't manage them as part of your workload. Act on requests for repairs promptly, without needing to be chased. Don't be pedantic about truly trivial matters whilst failing to deal with major problems.Attached Filesnbsp;
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Jun 06,2012
Jun 06,2012
4
people found
this helpful
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Having spoken to a my best friend - who has rented with a few letting agents in the past. It appears that out of them all Martin & Co are one of the most expensive with appalling charges, for this, that and the other!
My friend(...
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Nov 22,2011
Nov 22,2011
6
people found
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We have recently moved out of the property that we was renting through Martin and co's saltaire branch, im going to have to take my time whilst wring this review as i dont have a nice word to say about this company and could quite ...
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What agent could do to change your mind?
Take care of the people who are paying to live in these houses and not be unrealistic in the charges after you have moved outAttached Filesnbsp;
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May 30, 2012
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We are sorry this tenant was not happen with out service after they have vacated untill they vacated they wanted to stay in the property and have a loft converions to increase the space available for their growing family, or move to anther Martin & Co property. This tenants deposit was successfully resolved to an amicable agreement between ourselves a few weeks after this was written. Unlike most agents we do provide an out of hours mobile number for tenants to contact, when the office is closed ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:39 PM 17/01/2017 by Jessica Watson
