100% sales valuation accuracy
100% sales fee satisfaction
83% lettings valuation accuracy
75% lettings fee satisfaction
Feb 04,2022
Feb 04,2022
2
people found
this helpful
this helpful
I have had a very bad experience with Acquire Estate Agents. I rented a property from them for about a year (2020-2021) and encountered many issues, including:
- Not initially informing us that the property shared a hallway with a brothel, leading to many uncomfortable encounters with random strangers late at night and early in the morning.
- Not initially informing us that female agents refused to come to the property because they worried for their personal safety (due to the brothel situation). We were later casually informed about this by Daniel, who works at Acquire.
- Not sending out contractors to investigate the issue of a leaky ceiling when the issue was initially raised.
- Not sending anyone to replace the lock or give us new keys when the door to the building was broken into by an associate of the sex workers living next to us. (was resolved by the neighbouring sex workers who, admittedly, seem to be more responsible than the estate agents).
Not sending anyone to deal with mice on the property, after they had promised prompt service. We dealt with this Internally.
- Are still refusing to give us back our deposit because the ceiling caved in due to the aforementioned water leak in the last week of our tenancy. We informed them of the leak, They never sent someone to check the issue despite a written promise from themselves, and are now blaming the problem on us.
All in all, if you rent with them, make sure you are very, VERY aggressive in chasing them down for any assistance that is owed to you.
TLDR; They set us up next to a dangerous brothel, did not help us out with ANY issues we raised, and are now withholding the deposit because the ceiling in the kitchen caved in, a problem which would have never come up, if they had done their jobs and sent a contractor like they said they would.
- Not initially informing us that the property shared a hallway with a brothel, leading to many uncomfortable encounters with random strangers late at night and early in the morning.
- Not initially informing us that female agents refused to come to the property because they worried for their personal safety (due to the brothel situation). We were later casually informed about this by Daniel, who works at Acquire.
- Not sending out contractors to investigate the issue of a leaky ceiling when the issue was initially raised.
- Not sending anyone to replace the lock or give us new keys when the door to the building was broken into by an associate of the sex workers living next to us. (was resolved by the neighbouring sex workers who, admittedly, seem to be more responsible than the estate agents).
Not sending anyone to deal with mice on the property, after they had promised prompt service. We dealt with this Internally.
- Are still refusing to give us back our deposit because the ceiling caved in due to the aforementioned water leak in the last week of our tenancy. We informed them of the leak, They never sent someone to check the issue despite a written promise from themselves, and are now blaming the problem on us.
All in all, if you rent with them, make sure you are very, VERY aggressive in chasing them down for any assistance that is owed to you.
TLDR; They set us up next to a dangerous brothel, did not help us out with ANY issues we raised, and are now withholding the deposit because the ceiling in the kitchen caved in, a problem which would have never come up, if they had done their jobs and sent a contractor like they said they would.
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15th Feb 2023
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Opening Hours
Address
Acquire Estate Agents
278 Battersea Park Road
Battersea,London
Greater London
SW11 3BS
020 7228 2629
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £230,000 | £400,000 |
| Lettings | 83% | 75% | £286 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 19 | 5 | 23 | 10 | 1 | 0 | 1 | 0 | 4 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 15,2023
Sep 15,2023
1
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Very helpful team! They were quick in replying and always solved the issue at hand....
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Aug 31,2023
Aug 31,2023
0
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Vincent was very responsive, friendly and helpful. He took charge and organised what needed to be done. I would recommend him and his colleagues...
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Aug 25,2023
Aug 25,2023
0
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I have had a great experience moving to London and am very satisfied with my stay thanks to Acquire Estate. My apartment is lovely and exactly what I expected and the few things that needed fixing were handled promptly by Acquire Estate who sent a ...
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Jun 20,2023
Jun 20,2023
0
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Vincent demonstrated efficiency and professionalism when dealing with matters related to property appliances replacement....
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Mar 30,2023
Mar 30,2023
0
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Great service provided by Vincent when our oven broke. He responded to my emails in a timely manner and got us a replacement oven within a week....
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Feb 15,2023
Feb 15,2023
0
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I have had a great experience with Acquire letting of a 2 bed Room in Zone 2, London. Amy Luu, in particular, has been tremendously helpful in my search for a property to buy, refurbish and letting. Her promptness, knowledge of the market, kindness, good energy made ...
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Dec 06,2022
Dec 06,2022
0
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I have been working with Acquire estate agent since 2019. Excellent service, great communication and solution focus approach. Vincent, our agent, is very positive and proactive.He is helpful in every aspect of all problems. I would definitely recommend Vincent and Acquire estate agent.Liam, Auron ...
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Nov 23,2022
Nov 23,2022
0
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Very quick response! Friendly team.
We were very happy with our flat and renting experience, so, we extended it for another year!...
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Oct 27,2022
Oct 27,2022
0
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Vincent has been really helpful, answering and handling our requests promptly. Will continue working with Acquire in the future ....
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Oct 23,2022
Oct 23,2022
0
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Only good experiences with Acquire Estate agents. They have helped with any and all queries or issues we have had over the last year and have been so helpful getting our lease renewed....
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Oct 18,2022
Oct 18,2022
0
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Aaron Nguyen Lu and his team provide a first rate property management service. They are customer focussed and readily contactable at all times. In this regard they are superior to most other property management providers. From day 1 my expectations have been exceeded....
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Sep 05,2022
Sep 05,2022
0
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They provided efficient cost effective letting of our property for 15 years,
and were also excellent when it came to sell the property this year.
Would highly recommend....
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Sep 02,2022
Sep 02,2022
0
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Great company. We have worked with them for multiple years, and they are very helpful and reliable. It's a pleasure working with this company. Would definitely recommend!...
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Jul 11,2022
Jul 11,2022
0
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Aaron and the team at Acquire in Battersea have managed our small portfolio of London properties for around 20 years. We have tried separate agents on separate arrangements on a few properties over the years but are now fully consolidated with Acquire. They are exceptional as ...
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Jul 08,2022
Jul 08,2022
0
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A very trustworthy and transparent estate agent as all my queries was dealt with and always would be able to contact them. Very organised and have a great depth of knowledge of London in general....
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Jul 07,2022
Jul 07,2022
0
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Acquire Estate Agents have managed my property for 12 years.
They work as an excellent team and respond to any queries either from my tenants or myself swiftly. They are very professional in all that they do.
I would strongly recommend....
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Jul 07,2022
Jul 07,2022
0
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I had a good experience with acquire estate agents, especially My Do, She has been very helpful and reachable for all small queries. Strongly recommended...
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Jul 07,2022
Jul 07,2022
0
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The experience I have with Acquire Estate Agents through the many years I have been with them have been nothing short of excellent!
The service is quick and efficient. The team is super friendly and happy to go the extra mile to help resolve problems. ...
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Jul 06,2022
Jul 06,2022
0
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Accquire has been a great letting agent for us. Always super responsive and getting any issues sorted ASAP.
Thank you very much. Would certainly recommend....
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Feb 28,2022
Feb 28,2022
0
people found
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This was my first time renting and Acquire made it great! The process of viewing and securing the room was simple and I found that Acquire was very communicative and transparent in the early stages. Throughout my tenancy, getting in touch with them was easy ...
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Feb 07,2022
Feb 07,2022
0
people found
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I have had a very bad experience with Acquire Estate Agents. I rented a property from them for about a year (2020-2021) and encountered many issues, including:
- Not initially informing us that the property shared a hallway with a brothel, leading to many uncomfortable ...
read full review
read full review
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Feb 04,2022
Feb 04,2022
2
people found
this helpful
this helpful
I have had a very bad experience with Acquire Estate Agents. I rented a property from them for about a year (2020-2021) and encountered many issues, including:
- Not initially informing us that the property shared a hallway with a brothel, leading to many uncomfortable ...
read full review
read full review
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Apr 11,2021
Apr 11,2021
2
people found
this helpful
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Very unresponsive, require constant chasing. Earning commission without doing even the basics of actually managing the property. Have not dealt with plumbing issue reported repeatedly for over 6 months....
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Apr 06,2021
Apr 06,2021
0
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They are a great team and they certainly looked after my property on Broomwood Road really well for the past few years. We couldn't have asked for a better agent. A big thank you to the team at Acquire Estate Agents...
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Apr 17,2020
Apr 17,2020
0
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Helped us during those hard times of COVID19 and showed a lot of flexibility and understanding for the situation.
Thank you for the support and efforts! Highly recommended...
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Jan 21,2020
Jan 21,2020
0
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Great bunch of guys, helped us with selling our property in Clapham/Balham. Did an excellent job. Couldn't recommend them highly enough....
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Nov 18,2019
Nov 18,2019
8
people found
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I practically had to manage the property myself for the three years I lived there: Firstly by chasing the previous tenants to get the keys (no formal handover), no inventory check, replacing my own missing parts and also finding new tenants at the end of ...
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Aug 19,2019
Aug 19,2019
20
people found
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this helpful
It started quite badly, I went for a viewing and the agent was late. He just looked at his phone and was not bothered to show me around. Knowing I will not live with this agent I took the place with my friends. I met ...
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Aug 21, 2019
View all comments
(1)
Dear MS Davey. We do not know who you are and we actually do not have any properties in SW18 that we rent or manage.
If you said the Landlord thought we were pretty bad, I don't think they will use us as there are many other agents in SW18.
Your comments does not make sense and your review has been reported. ...
Jul 30,2019
Jul 30,2019
2
people found
this helpful
this helpful
Aaron is horrendously rude and aggressive. Staff are unhelpful and act like you're an inconvenience. Avoid at all costs. Even landlords find them abhorrent...
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May 20,2019
May 20,2019
0
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I've worked with Acquire for a few months now and they have been great. Very nice, respectful and very professional. I highly recommend them....
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Best Letting Agent in SW11 
