67% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Feb 02,2022
Feb 02,2022
9
people found
this helpful
this helpful
In February 2021 I asked Your Move as well as other estate agents to value my previous home in preparation for sale.
Elliott Marsham, the Goole branch manager, came complete with printed graphs and numbers showing how they sold the most houses in the quickest time, which I wasn't interested too much in as I realise there's a lot more to selling a house and working with a professional is key.. Anyone can value a house at a low figure for it to sell quickly.
I had three other estate agents who all valued my house at £320k - £325k. Elliot valued my home at £225!!! If I agreed to sell my home with Your Move at that price, of course, it would have sold quickly!!
Once Elliot realised I wasn't happy with his valuation he became quite threatening, telling me he does the bank valuations in the area so even if I went with one of the other estate agents who valued my home at a much higher amount he would devalue it to the £225k which obviously caused some anxiety so I called the other estate agents and asked if they knew Elliot to do valuations for the bank which they didn't. They had never heard of Elliot Marsham but did tell me the companies who they do work with who would potentially do the valuations.
Elliot also made comments about how I may struggle to sell and asked.. 'did you have problems getting insurance on this property?' which I said no to because I never struggled to get insurance. He told me that because I lived near a couple of shops/fish and chip shop that the future home owners may struggle to get home insurance. After I told him I never had problems getting insurance he told me that insurance companies had brought out new rules since I bought my home, 3 years previous to deciding to sell..
As far as I am aware, the current home owners had absolutely no problem getting home insurance ?
I, a young female was home alone whilst my partner was at work when Elliot came to value my house and I wonder whether he would have acted differently if my partner was home..
As well as the above, Elliot wasn't that professional, he made plenty of unnecessary comments about other estate agents and I didn't appreciate his over confident attitude. Regardless of the 100k Elliot devalued my house at I wouldn't have chosen Your Move based on his attitude alone.
I would also like to make extremely clear that I sold my house for the asking price of £325k within 3 hours of it being on rightmove.
At the same time of selling my previous home I viewed homes sold in the York area by Your Move and had a completely different experience with Scott Anscomb who did the viewings. He was lovely and very professional.
Elliott Marsham, the Goole branch manager, came complete with printed graphs and numbers showing how they sold the most houses in the quickest time, which I wasn't interested too much in as I realise there's a lot more to selling a house and working with a professional is key.. Anyone can value a house at a low figure for it to sell quickly.
I had three other estate agents who all valued my house at £320k - £325k. Elliot valued my home at £225!!! If I agreed to sell my home with Your Move at that price, of course, it would have sold quickly!!
Once Elliot realised I wasn't happy with his valuation he became quite threatening, telling me he does the bank valuations in the area so even if I went with one of the other estate agents who valued my home at a much higher amount he would devalue it to the £225k which obviously caused some anxiety so I called the other estate agents and asked if they knew Elliot to do valuations for the bank which they didn't. They had never heard of Elliot Marsham but did tell me the companies who they do work with who would potentially do the valuations.
Elliot also made comments about how I may struggle to sell and asked.. 'did you have problems getting insurance on this property?' which I said no to because I never struggled to get insurance. He told me that because I lived near a couple of shops/fish and chip shop that the future home owners may struggle to get home insurance. After I told him I never had problems getting insurance he told me that insurance companies had brought out new rules since I bought my home, 3 years previous to deciding to sell..
As far as I am aware, the current home owners had absolutely no problem getting home insurance ?
I, a young female was home alone whilst my partner was at work when Elliot came to value my house and I wonder whether he would have acted differently if my partner was home..
As well as the above, Elliot wasn't that professional, he made plenty of unnecessary comments about other estate agents and I didn't appreciate his over confident attitude. Regardless of the 100k Elliot devalued my house at I wouldn't have chosen Your Move based on his attitude alone.
I would also like to make extremely clear that I sold my house for the asking price of £325k within 3 hours of it being on rightmove.
At the same time of selling my previous home I viewed homes sold in the York area by Your Move and had a completely different experience with Scott Anscomb who did the viewings. He was lovely and very professional.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £145,000 | £450,000 |
| Lettings | 100% | 99% | £385 | £385 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 1 | 2 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 10,2023
Nov 10,2023
0
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We recently purchased our new home through YourMove. Karen was super helpful and professional throughout the process. Amelia initially showed us around and was knowledgeable about the property when we were throwing questions at her. All in all a great experience purchasing through the team ...
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Feb 21,2022
Feb 21,2022
0
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Your Move Goole, sold 2 family homes for us within 12 months. From the initial enquiry with Karen and the subsequent valuations from Elliott we never looked back, they are totally dependable, offer real world sale price expectations, are completely professional throughout and reassuringly they gave us ...
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Feb 02,2022
Feb 02,2022
9
people found
this helpful
this helpful
In February 2021 I asked Your Move as well as other estate agents to value my previous home in preparation for sale.
Elliott Marsham, the Goole branch manager, came complete with printed graphs and numbers showing how they sold the most houses in the quickest time, ...
read full review
read full review
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Jan 16,2020
Jan 16,2020
0
people found
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Fantastic customer service from mel and karen today what a credit to your move goole. They go above and beyond....
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Jan 13,2020
Jan 13,2020
2
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this helpful
Amazing Estate with loads of knowledge we selling our family home. Thank you Karen and Mel for all your hard work....
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Jul 13,2013
Jul 13,2013
5
people found
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My experience with yourmove has been appalling unless they are trying to get money out of me and suddenly they become ever so inefficient. The fees are ridiculous and the customer service would get an employee sacked within any other industry. I've lived in the ...
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Complaints Procedure
https://www.your-move.co.uk/help/complaints-process
Last updated at 3:50 PM 15/12/2015 by allAgents
