Sorry when I established the visit request? I think you’ll find as a fully managed paid package the very least you should be doing is keeping the property in good order by regular inspections as per contract. Let’s stick to the facts here - I only asked for a discount retrospectively as you had been quite happy continuing to take money for nothing during Covid - if a client is not getting the full paid service, then it is only right and decent to be compensated to a certain extent - that was my point at the time.

Again you didn’t provide any extra service…..fully managed paid service it is within your scope of contract to let trades people etc into the property, this is not extra and you were not doing myself a favour. In regards to the gas safety register issue - I was the one who had to contact them directly from Asia as when I spoke to you following issues raised during the landlords gas safety inspection you had no idea about the outcome or what work had been carried out…..and also the work was carried out under warranty because it had not been installed properly so the initial plumbing company had to make good the works as I called out the gas safety inspector for a thorough inspection to ascertain what the issues were.

Regarding the garage roof - I never sought any quotes for works for the roof. I had no choice but to go with your contractor as I was overseas and unable to ascertain damage. Your contractor had to replace the roofing twice within a short space of time due to the substandard workmanship and repair. That’s not true as you noted on the inventory/ checkout process that there was water damage in the garage - this was not picked up earlier because you hadn’t carried out any agreed inspections to check the house condition, especially after a repair. We can’t use Covid as an excuse for everything - the lean-to garage is outside adjacent to the garage ……there are a lot of industries that have had to carry on sensibly their duties.

Threaten you? This is a strong accusation and demonstrates the argumentative nature I have experienced from you as a paying client - I would not get away with speaking with my clients like this in my industry. I have complete email thread of the issues raised here, I’m very happy to share with your future clients and your regulatory body (if estate agents actually have such a thing).

As per my previous review. My comments stand and I have a duty to share with other members of the public my true experiences.

After our first inspection the property was found to be spotless with a fantastic tenant keeping it in perfect order. It was in fact Covid that stopped the visits and when you established this you asked for a discount despite them being a free part of our service. Health is important to us and our tenants. This gives an indication of what we were dealing with here. Your property had a pre existing issues with the gas safety which we provided free access arrangements while you were not available. it was your own plumber who established the unsafe installation and our discussions with the original installing plumber had them fix it all under warranty without charge to you. A new felt roof was installed to the garage roof as your existing roof was leaking. You opted to use our contractor despite having your own quote arranged. A repair was completed under warranty following storm damage after the install. The tenants have moved on at your request and after this you have notice a leak (which was not present during the tenancy and our management of the house) to the said roof and contacted me to see if it still under warranty and when you didnt get the answer you hoped for, you threatened to bad review us (hoping this may change things in your favour, i assume). I do hope other customers can see through this given the level of our other reviews and i still wish the best of luck for the future.