Jan 28,2022
Jan 28,2022
0
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First time buyer here! Bought my house in June 2019 . . . Sales team were great and really friendly. Super helpful, chatty and built a good relationship with them . . . that's where the positives stop.
Linden's quality of workmanship is poor (putting it politely) . . . My house 'feels' like it was a training exercise for a work experience project. I raised over 100 snags of which some are STILL outstanding. As soon as they've got your NHBC survey they essentially wash their hands of you, unless you keep up enough of a fuss. I felt like I had to really fight and work for my snags to be reviewed and rectified. It was knackering. The qualified contractor / site manager should have had higher standards . . . they are the experts after all . . . not me! I feel like there is a lot of responsibility for the new owner to know what is and isn't acceptable without a construction background.
So many details around the house were poorly finished! Paint on switches, missing screws, chips and dents in door frames, grout and mortar ALL over the place . . . It really has tarnished my first home buying experience.
I don't expect to buy a brand new car with it's wing mirror hanging off, so why is it acceptable to buy a brand new house with all these defects . . .
Its now been 2 years with other snags that i've found which are really unacceptable and they've washed their hands of me. I'm now left to fix these issues at my own expense.
New homes are always marketed to people as 'Cheaper than buying used' . . . I think not considering the amount of time, energy, stress and own money to try and fix their incompetence.
Avoid if possible! But I know with help to buy schemes, people are really restricted to new builds and stock.
Linden's quality of workmanship is poor (putting it politely) . . . My house 'feels' like it was a training exercise for a work experience project. I raised over 100 snags of which some are STILL outstanding. As soon as they've got your NHBC survey they essentially wash their hands of you, unless you keep up enough of a fuss. I felt like I had to really fight and work for my snags to be reviewed and rectified. It was knackering. The qualified contractor / site manager should have had higher standards . . . they are the experts after all . . . not me! I feel like there is a lot of responsibility for the new owner to know what is and isn't acceptable without a construction background.
So many details around the house were poorly finished! Paint on switches, missing screws, chips and dents in door frames, grout and mortar ALL over the place . . . It really has tarnished my first home buying experience.
I don't expect to buy a brand new car with it's wing mirror hanging off, so why is it acceptable to buy a brand new house with all these defects . . .
Its now been 2 years with other snags that i've found which are really unacceptable and they've washed their hands of me. I'm now left to fix these issues at my own expense.
New homes are always marketed to people as 'Cheaper than buying used' . . . I think not considering the amount of time, energy, stress and own money to try and fix their incompetence.
Avoid if possible! But I know with help to buy schemes, people are really restricted to new builds and stock.
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28th Feb 2024
reviewed by 'Kris'
16th Dec 2013
reviewed by 'Darko'
Opening Hours
Address
Linden Homes
Broadway Chambers, 2 Broadway,
Stratford
Greater London
E15 4QS
020 8221 5000
Performance statistics
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Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 2 |
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Feb 28,2024
Feb 28,2024
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“Very Poor Quality houses”
We purchased a 4 bed house in this community. The build quality is very poor. Faced several issues ranging from cracking noises, shaky plaster walls, leaks, leaking bay window, drainage issues, electrical problems, gas leaks, broken locks and poor paint work. Their ...
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Jan 28,2022
Jan 28,2022
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First time buyer here! Bought my house in June 2019 . . . Sales team were great and really friendly. Super helpful, chatty and built a good relationship with them . . . that's where the positives stop.
Linden's quality of workmanship is poor (putting it politely) . . . My house 'feels' like it ...
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Dec 16,2013
Dec 16,2013
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December, Day after we moved in a new house, under warranty, boiler for Central heating broke down, and Linden does not want to send anyone to repair it as it is not emergency. They told me I would pay if they send someone. Very cold ...
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What agent could do to change your mind?
Great sales guy trying to help us throughout the buying and after buying. Bad working policies on emergency help, making Emergency Customer Services useless. They were very polite and patient on the phone, but clearly could not help within their limited scope. Close down Emergency Customer Services and invest in better quality boilers.Attached Filesnbsp;
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Jan 08, 2018
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Do not go near this company. For two years we have had continuous problems with the shoddy workmanship and unprofessional customer service team. The company are not interested! Currently sitting in a freezing cold house as the plumber who came to fix the radiators caused a problem with the boiler and Linden are refusing to repair it as boiler is just out of warranty. The list of problems with this place is endless DO NOT BUY A LINDEN HOME! ...
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