50% lettings valuation accuracy
57% lettings fee satisfaction
Jan 27,2022
Jan 27,2022
1
people found
this helpful
this helpful
I used Haybrook Lettings to find tenants for my property in Sheffield in December 2020. I paid Haybrooks for the full Management so that I didnt have any contact with the tenants. Haybrooks found me the tenants which are Romanian. The tenants reported a problem with water coming through the kitchen ceiling to Haybrooks, Haybrooks then phoned me to see if I could go round and have a look because of the language barrier. I went round to have a look. The next day I phoned Haybrooks and asked if they could get a contractor out and fix the leak, which they did but left a hole in the kitchen ceiling. So I then asked Haybrooks to get another contractor to repair the ceiling , when Haybrooks sent me the pictures of the repair I could see that it wasnt a very good job they had done. so I phoned Haybrooks and told them, Haybrooks then asked if I could go round to the property to have a look at the repair and speak to the tenants because of the language barrier, So I went round and the repair wasnt good, I phoned Haybrooks and told them they then got in touch with the contractor and phoned me back to ask if I could meet the contractor at the property the day after , which I did and the contractor admitted it wasnt a good job he had done. So I have had to find another contractor myself to sort out the ceiling, My contract with Haybrooks ran out in December 2020. I phoned Haybrooks saying that I didnt want to reniew my contract as I had not heard from them about renewing it or not , but my tenants had. I was then told I had to pay a tenants exit fee , which is 4 weeks rent plus V.A.T. I read my contract and I believe Haybrooks are in breach of it. As I paid them for the Full management they were suppose to do a check on the property once every six months, which they never have , they should have themselves gone round to see the tenants when any problems arrived and not me ,and also by not getting in touch with myself about the end of the contract but had been in touch with the tenants asking if they could sign up for another 12 months without my say so.( I may as well have managed the property myself as every time the tenants phoned Haybrooks, Haybrooks then phoned me to sort it out because of the language barrier)
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Latest Reviews
27th Jan 2022
reviewed by 'Aerojex'
25th Oct 2019
reviewed by 'Rachael'
12th Jun 2019
reviewed by 'Outofpocket'
27th Nov 2018
reviewed by 'Chris'
20th Sep 2018
reviewed by 'Todd'
3rd Mar 2018
reviewed by 'Rich'
Opening Hours
Address
Haybrook
43-45 Church Street
Sheffield
West Yourksire
S1 2GL
0114 446 9381
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 57% | £450 | £895 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 2 | 2 | 1 | 0 | 0 | 0 | 0 | 2 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 27,2022
Jan 27,2022
1
people found
this helpful
this helpful
I used Haybrook Lettings to find tenants for my property in Sheffield in December 2020. I paid Haybrooks for the full Management so that I didnt have any contact with the tenants. Haybrooks found me the tenants which are Romanian. The tenants reported a problem with ...
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Oct 25,2019
Oct 25,2019
0
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We are really happy with the service so far from Haybrook. We are new to the renting scene as we've lived in military housing for years so we were a bit clueless. Chloe really talked us through it and whenever we have had queries we've ...
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Jun 12,2019
Jun 12,2019
1
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This branch of yours is so not bothered it beggars belief, took out a contract on 4brick street Crookes for 6 months but decided not to move in as we realised it was not suitable, when we first took it we spent about£100 making it livable ...
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Comment on agent fees
Bad
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Jun 13, 2019
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(1)
Hi Outofpocket, thanks for raising this with us. We are sorry to see that you are feeling frustrated. Please make contact with us directly at help@haybrook to enable us to fully understand your concerns and help find a resolution. ...
Nov 27,2018
Nov 27,2018
0
people found
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I am very happy with the service. I was surprised that a tenant was found in as little as week. The team are very professional and curious and have kept me updated throughout the process. I have already recommended Haybrook to a friend who is ...
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Comment on agent fees
I found the fees reasonable with the correct cover. as Ms Owen said, It's what value you place on the running of the property.
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Sep 20,2018
Sep 20,2018
0
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Myself and my husband own a property in Rotherham and have chosen yourselves the take care of the rent. Shortly into the contract your staff showed they was utterly incompetent and was told to leave the property and our client alone. We have now been ...
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Comment on agent fees
Hidden
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Mar 03,2018
Mar 03,2018
1
people found
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this helpful
No special mentions to anyone in particular as everyone I have dealt with has been fabulous. I have a few properties for rent with haybrook now and will be adding more to my portfolio.
Thanks for the great service...
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Mar 09, 2018
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Jan 13,2018
Jan 13,2018
0
people found
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DO NOT USE THIS FIRM FOR RENTING YOUR PROPERTY OUT.
they have a management company that rips you off at every opportunity. They explain nothing then take money from the incoming rent.
The insurance is pointless as they won't claim.
What was my home has ...
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Comment on agent fees
RIDICULOUS ...£90 A month for my house to be ruined. Ripped off with every quote. Not told about fees. Con men.
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Mar 09, 2018
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Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Feb 20,2017
Feb 20,2017
0
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Thank you to Sharon & Elle Maher for your help towards of my colleague at work. It's been wonderful to see them that they are happy and pleased the property they are renting....
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Comment on agent fees
Friendly and approachable!!!!
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Feb 20, 2017
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Hi Angie,
Thank you for your kind review of our Sheffield branch, we're pleased to hear your colleague had a positive experience with the branch. We will certainly pass this feedback on.
Regards
Ross ...
Feb 08,2017
Feb 08,2017
0
people found
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Thank you Sharon and Elle in chuch street branch for all your help you both extraordinary helpful since from our application until to the end.
Thank you
Chiara...
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Comment on agent fees
Buono
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Feb 09, 2017
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Hi Chiara,
Thank you for your kind review of our Sheffield branch, we're pleased to hear they provided a helpful and overall extraordinary service throughout. We will pass this feedback on.
Regards
Ross ...
Nov 17,2016
Nov 17,2016
0
people found
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jack and matt this is for u ,my words cant express how grateful we are for all your hard work in letting our property,from the word go you both excelled in our expectations ,you gave us confidence in you and a five star service,...
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Comment on agent fees
fees are resonable.
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Nov 18, 2016
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Hi Jennie,
Thank your for your kind review of our Sheffield branch. We're pleased to hear they worked hard and exceeded your expectations. We will pass this feedback on to the branch.
Regards
Ross ...
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