100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
43% lettings fee satisfaction
Oct 24,2021
Oct 24,2021
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Most awful letting agency ever, this is a scam.
Jll is a terrible terrible letting agency, if I could give zero stars I will, the one start given is just because that is the lowest possible rating. These people are crooks, renteres rights need to be taken more seriously in the UK otherwise agencies like JLL will continue to scam innocent renters. We sent them pictures of the property cleaned to a professional standard yet they still charges us £300 for cleaning. We were charges for tiny scuffs on the wall even though in the 3 years we lived there we requested the place be repainted several times. they charged us for things in the flat that were normal wear and tear. They also tried to illegally evict us, when we notified them two tenants were moving out and one was staying they responded saying we should send the documents of the replacement tenants we had found for them, they then came back weeks later saying we had to all move out since two people were moving out it means we are terminating the contract, this was not mentioned when we told them we were moving initially and they only wanted to force us all out because there was a clause in our contract that prevented the landlord from increasing the rent and had they accepted the replacement tenants then this clause would have held. All round crooks and awful awful service
Jll is a terrible terrible letting agency, if I could give zero stars I will, the one start given is just because that is the lowest possible rating. These people are crooks, renteres rights need to be taken more seriously in the UK otherwise agencies like JLL will continue to scam innocent renters. We sent them pictures of the property cleaned to a professional standard yet they still charges us £300 for cleaning. We were charges for tiny scuffs on the wall even though in the 3 years we lived there we requested the place be repainted several times. they charged us for things in the flat that were normal wear and tear. They also tried to illegally evict us, when we notified them two tenants were moving out and one was staying they responded saying we should send the documents of the replacement tenants we had found for them, they then came back weeks later saying we had to all move out since two people were moving out it means we are terminating the contract, this was not mentioned when we told them we were moving initially and they only wanted to force us all out because there was a clause in our contract that prevented the landlord from increasing the rent and had they accepted the replacement tenants then this clause would have held. All round crooks and awful awful service
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Latest Reviews
3rd Aug 2023
reviewed by 'Allan Tan'
1st Mar 2023
reviewed by 'DEBABRATA'
11th May 2022
reviewed by 'Kelsey'
25th Feb 2022
reviewed by 'MG'
17th Dec 2021
reviewed by 'Jessica'
25th Nov 2021
reviewed by 'Aleksandar Puzderliski'
Opening Hours
Address
Jones Lang Lasalle
Unex Tower, 5 Station Street
Stratford,London
Greater London
E15 1DA
020 8104 1110
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 43% | £1,575 | £2,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 6 | 2 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 03,2023
Aug 03,2023
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Adam is a superb agent who went out of his way to help smooth over things when we hit road bumps in the sale of our flat at Stratosphere Tower. He was commercial and intuitive at the same time, and was overall a great person ...
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Mar 01,2023
Mar 01,2023
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They have one of the worst property management process. They will run after you till they get the money and contract signed. After that they provide pathetic services. Their services are all outsourced to multiple agencies for each work and you would have to run ...
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May 11,2022
May 11,2022
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Truly awful property management.
We have had issue after issue since moving into our flat and JLL has been slow to respond and ineffective at dealing with problems. It takes weeks to get them to bring someone in to fix heating, hot water, etc. and ...
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Feb 25,2022
Feb 25,2022
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The agent we had was extremely nice and was on top of all our email exchange.
We booked a viewing for the very next, everything went smoothly.
We are young adults and it's our first time going through the rental system... It was tricky with ...
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Dec 17,2021
Dec 17,2021
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Awful, lived in a flat rented by them for 3 years incompetent doesn't even describe them. The staff turnover meant no one knew what was going on and the constant attitude from the employees was disgusting.
I would avoid with a 30ft pole....
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Nov 25,2021
Nov 25,2021
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I've got only the best of words to say about Ms. Amy Rogers. My experience with her, as my agent, is that she did everything in her power to organize my move to the property, fast, knowledgeable, and with appropriate understanding.
So, thank you Amy....
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Oct 24,2021
Oct 24,2021
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Most awful letting agency ever, this is a scam.
Jll is a terrible terrible letting agency, if I could give zero stars I will, the one start given is just because that is the lowest possible rating. These people are crooks, renteres rights need to ...
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Jun 17,2021
Jun 17,2021
1
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Michael Harvey is very responsible sales agent and he is always keep our customer mind in his heart thank you so much！...
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Oct 07,2020
Oct 07,2020
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The fridge in our apartment stopped working on 14th September, and we raised it to JLL immediately. However, after 24 days, through a series of miscommunication and delays, we still didn't get the fridge replaced now. At the same time, we didn't receive any compensation or ...
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Apr 25,2017
Apr 25,2017
6
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AVOID AT ALL COSTS. Absolutely appalling service when we tried to leave our apartment. Firstly they overcharged us with the rent owing to an "accounting error" and we did not even receive an apology or acceptance of any liability. Then there were extortionate cleaning charges ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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